Net neutrality” has been built into the fabric of the Internet since its creation — but it is also a principle that we cannot take for granted. We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas. So the Federal Communications Commission (FCC) has to implement the strongest possible rules to protect net neutrality.” We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas,” “I believe the FCC should create a new set of rules protecting net neutrality and ensuring that neither the cable company nor the phone company will be able to act as a gatekeeper, restricting what you can do or see online.” Obama said in a statement released by the White House. President Obama’s call for “net neutrality” – the notion that any and all content should be treated equally by Internet providers – should cause the Federal Communications Commission to regulate broadband service like a utility as a way to protect consumers’ ability to access all content without a threat of connectivity being throttled. Us President Obama called for prohibiting ISPs from blocking or deliberately slowing any legal content. His proposals also include a recommendation to mostly ban paid-for “fast-lane” access, in which a content provider refusing to pay extra would be subject to slower Internet transmission and to reclassify consumer broadband Internet service and regulate it as if it’s a utility – like electricity and water – as many consumer advocacy groups have asked for a similar strategy to protect unfettered access. The simple, common-sense rules include:
- No blocking. If a consumer requests access to a website or service, and the content is legal, your ISP should not be permitted to block it. That way, every player — not just those commercially affiliated with an ISP — gets a fair shot at your business.
- No throttling. Nor should ISPs be able to intentionally slow down some content or speed up others — through a process often called “throttling” — based on the type of service or your ISP’s preferences.
- Increased transparency. The connection between consumers and ISPs — the so-called “last mile” — is not the only place some sites might get special treatment. The FCC to make full use of the transparency authorities the court recently upheld, and if necessary to apply net neutrality rules to points of interconnection between the ISP and the rest of the Internet.
- No paid prioritization. Simply put: No service should be stuck in a “slow lane” because it does not pay a fee. That kind of gatekeeping would undermine the level playing field essential to the Internet’s growth. An explicit ban on paid prioritization and any other restriction that has a similar effect.
Canadians are even paying more for all communications services. Canada’s broadcast and telecom regulator has released new numbers on how much Canadians spend on communications services, revealing the total bill for the average household climbed to $191 per month last year.
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The Federal Trade Commission says AT&T’s practice of slowing down the connection speeds of unlimited-data customers who tap excessive amounts of data is a failure to deliver on the promise of “unlimited.” As a result, the FTC on Tuesday filed a federal court complaint against AT&T, charging the wireless provider with misleading customers who signed up for an unlimited-data plan only to see their connection slowed in an industry process called “throttling. “AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” . “The issue here is simple: ‘unlimited’ means unlimited.” http://www.cnet.com/news/ftc-sues-at-t-for-limiting-speeds-on-unlimited-data-customers/
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Consumers are being caught in the middle of greedy telecomm companies.. It’s the Telcomm companies who have rooked us all and laughing all the way the bank.
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Bell too now has made money not only by their too often unjustifiable rates increase but also by their false extra billings. Bell is not at all known as a decent, moral company, holding to acceptable professionals standards, for that matter clearly too none of the major Canada telecommunication firms are, rather monetary greed has overtaken them all.. Bell often claimed that it was not making enough money but still became rich enough to buy CTV.. The Bell customer complaints still abound too.
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When I had agree to go into a contract with my internet provider at a fixed fee, for specific services, including repairs, this is not an opportunity for the internet provider Acanac next to falsely, unscrupulously try to shaft me with extra billing of 100 dollars to check my internal phone line, a fee that I had already paid last year, and what they want me now to pay it every year too? as it seems to be the common practice instead of rightfully offering me their past free promised support services.
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Now I have noticed that for years when it rains my internet services is crappy, slows down.. and recently my browsers have been very slow in loading, and I cannot even watch the news video at CTV news or at the National Post cause they cut out.. Now I have suspected the problem is squirrels, there are 6 in my back yard this week.. Note this also “ A Winnipeg man says squirrels are taking a bite out his telephone lines. James Mattson, who lives on Christie Road in south Winnipeg, said it’s been happening since last spring. “There’s something in that wire that the squirrels seem to snack on. What they’ll do is they’ll burrow into the outer core of the wire which is vinyl or plastic and then there’s bundles of wires inside and they’ll pick away at that,” he said. James Mattson points to the telephone lines that squirrels have damaged near his home. (Jill Coubrough/CBC) Yes it’s impacting Mattson’s services. His phone, Internet. “It’s frustrating. It just keeps on happening and happening ,” he said, adding it’s happened nine times in two months. So squirrels damaging wires is a common industry problem. Deal with it.. and stop falsely lying, passing the buck as it being my problem solely.
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PS they still have yet to fix the problem
They claim they have to first replace the modem to see if it is the problem and then they will check the exterior phone lines.. Rubbish they replaced the modem now even 3 times and what next?? Still bad services..
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The system works great on a nice sunny day, but not when it rains, at least once a week. I had installed their new Modem and after all this I still have network connectivity problems, i lose the network connection periodically..
Step 1 – Contact a customer service representative discuss any concerns you have about your service preferably not in writing cause most of them seem not to be able to read English.
If you’re not completely satisfied with the resolution at this step, proceed to step 2.
Step 2 – Speak with a pretentious, useless in denial supervisor
If you’re not completely satisfied with the resolution provided at this step, proceed to step 3.
Step 3 – Contact the pretentious Customer Relations Centre and they will gladly disconnect your services
Note: You must complete the first two steps of the escalation process to have your problem supposedly to be resolved in the most efficient manner for them, not yours..
Additional Useless steps
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A – If you were not satisfied with the resolution provided in the previous steps, you may file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an agency independent of the telecommunications industry. Their mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.
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If you have a complaint about your services, including local or long distance phone service, mobile phone service or Internet service, you must try to resolve it with Bell before contacting the CCTS. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.Learn more about CCTS at www.ccts-cprst.ca or call toll-free at 1 888 221-1687.
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