The non conformer's Canadian Weblog

November 19, 2014

Canada’s big bad Telecom

bell

 

 I saw Big Telecom’s army of lobbyists, eye to eye, at a hearing last week.   

It was amazing and sickening to hear them argue that Canadians should be blocked from affordable Internet access options.  They are powerful, but we have a new crucial opportunity to fight back. Josh Tabish  OpenMedia

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Big Telecom plans to use a crucial, rapidly-approaching hearing  to kill indie Internet services in Canada. If successful, they’ll be able to block you from companies offering affordable, next-generation Internet services, and continue to price-gouge Canadians

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We’re facing a situation where, soon, your only choice could be between price-gouging Big Telecom giants – an unbelievable power grab for Big Telecom.

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We know that Canadians pay some of the highest prices in the world for some of the worst Internet service.  And a big part this is because Big Telecom has been given gatekeeper powers before…

…a nd abused them.

https://openmedia.org/powergrab/

Net neutrality” has been built into the fabric of the Internet since its creation — but it is also a principle that we cannot take for granted.  We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas.   So the Federal Communications Commission (FCC) has to implement the strongest possible rules to protect net neutrality.” We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas,” “I believe the FCC should create a new set of rules protecting net neutrality and ensuring that neither the cable company nor the phone company will be able to act as a gatekeeper, restricting what you can do or see online.” Obama said in a statement released by the White House.  President Obama’s call for “net neutrality” – the notion that any and all content should be treated equally by Internet providers – should cause the Federal Communications Commission to regulate broadband service like a utility as a way to protect consumers’ ability to access all content without a threat of connectivity being throttled. Us President Obama called for prohibiting ISPs from blocking or deliberately slowing any legal content. His proposals also include a recommendation to mostly ban paid-for “fast-lane” access, in which a content provider refusing to pay extra would be subject to slower Internet transmission and to  reclassify consumer broadband Internet service and regulate it as if it’s a utility – like electricity and water – as many consumer advocacy groups have asked for a similar strategy to protect unfettered access.  The simple, common-sense  rules include:

  • No blocking.  If a consumer requests access to a website or service, and the content is legal, your ISP should not be permitted to block it.  That way, every player — not just those commercially affiliated with an ISP — gets a fair shot at your business.
  • No throttling.  Nor should ISPs be able to intentionally slow down some content or speed up others — through a process often called “throttling” — based on the type of service or your ISP’s preferences.
  • Increased transparency.  The connection between consumers and ISPs — the so-called “last mile” — is not the only place some sites might get special treatment. The  FCC to make full use of the transparency authorities the court recently upheld, and if necessary to apply net neutrality rules to points of interconnection between the ISP and the rest of the Internet.
  • No paid prioritization.  Simply put: No service should be stuck in a “slow lane” because it does not pay a fee.  That kind of gatekeeping would undermine the level playing field essential to the Internet’s growth.  An explicit ban on paid prioritization and any other restriction that has a similar effect.

https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/

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June 23, 2014

Can Bell do it’s job and provide me now their proper services?

 BELL GREEDY (3)
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Net neutrality” has been built into the fabric of the Internet since its creation — but it is also a principle that we cannot take for granted.  We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas.   So the Federal Communications Commission (FCC) has to implement the strongest possible rules to protect net neutrality.” We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas,” “I believe the FCC should create a new set of rules protecting net neutrality and ensuring that neither the cable company nor the phone company will be able to act as a gatekeeper, restricting what you can do or see online.” Obama said in a statement released by the White House.  President Obama’s call for “net neutrality” – the notion that any and all content should be treated equally by Internet providers – should cause the Federal Communications Commission to regulate broadband service like a utility as a way to protect consumers’ ability to access all content without a threat of connectivity being throttled. Us President Obama called for prohibiting ISPs from blocking or deliberately slowing any legal content. His proposals also include a recommendation to mostly ban paid-for “fast-lane” access, in which a content provider refusing to pay extra would be subject to slower Internet transmission and to  reclassify consumer broadband Internet service and regulate it as if it’s a utility – like electricity and water – as many consumer advocacy groups have asked for a similar strategy to protect unfettered access.  The simple, common-sense  rules include:

  • No blocking.  If a consumer requests access to a website or service, and the content is legal, your ISP should not be permitted to block it.  That way, every player — not just those commercially affiliated with an ISP — gets a fair shot at your business.
  • No throttling.  Nor should ISPs be able to intentionally slow down some content or speed up others — through a process often called “throttling” — based on the type of service or your ISP’s preferences.
  • Increased transparency.  The connection between consumers and ISPs — the so-called “last mile” — is not the only place some sites might get special treatment. The  FCC to make full use of the transparency authorities the court recently upheld, and if necessary to apply net neutrality rules to points of interconnection between the ISP and the rest of the Internet.
  • No paid prioritization.  Simply put: No service should be stuck in a “slow lane” because it does not pay a fee.  That kind of gatekeeping would undermine the level playing field essential to the Internet’s growth.  An explicit ban on paid prioritization and any other restriction that has a similar effect.
 Canadians can access broadband using either wire line or wireless facilities but in order to meet the high demands of cell phones, Canada’s major telecommunications firms and their subs they are  failing to deliver the capacities  as originally promised, Canada’s major telecommunications firms and their subs they are  not keeping their contractual obligations, are falsely  cutting back on internet capacity and speeds,  so all of this is still a major issue with Canada’s major telecommunications firms and their subs..  while  they advertise a certain speed but likely you next still only get half of it as they cap their downloads and speeds..
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Sadly, as a recent survey indicates, 9-out-of-ten Canadians have no clue that their use of the Internet has been so heavily clipped by ‘market forces’: bandwidth caps, excess use charges, and restrictions on what people can and cannot do with their Internet connections in the major providers ‘acceptable user policies’.
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 In the old dial-up days the most a user could reasonably consume would be 56K, and that only under ideal circumstances. An ISP could service approximately 28 dial-up customers with a single T1 without oversubscribing, but since few customers continually used their maximum, oversubscribing was common, sometimes as much as 20 to 1. ISPs made money and users rarely saw congestion outside of their modems.; Broadband has changed all that. Now, a single broadband customer can consume a T1 all by him or herself. So they  major telecommunications firms and their subs next lie and claim that  Broadband has been a money losing proposition for just about every ISP there is, as deployment and support costs are huge and monthly income is small while  they profess to make vast, enormous  amount of money from their cell phone usages..However, by international comparative standards, investment in Canada has been weak, inadequate.   Yes the ISPs and Cell phones firms had  mostly  lied, misadvertised the services, oversubscribed so much they falsely and  routinely do slow next down  your connection and  that’s why it can work FINE at 4:00 am when 90% of people are in bed…
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Acanac itself thus also  caps during the business day.. even because the ISP’s falsely had originally promised quite a bit but there’s still no real full  services from them making use of what they were trying to sell to us and partly because what they were, are also now selling is far from what would be needed for any significant customer. Creating “caps” is plain crap . It is a too easy way for them.
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 So many persons switched to cable where there is not the same  need to cap. (So to speak).  Bell’s own  recent comments about actual costs suggests that it relies on similar ranges to provide a best guess at cost per gigabyte. Yes there is no apparent link between the ‘excess usage charges’ that the dominant players are charging (i.e. from .50 cents per Gigabit (GB) to $5 per GB), and the cost of bandwidth. Experts peg the cost per gigabit as being anywhere between .01 cents and 10 cents. Even if we take the high end of this range, excess usage charges still entail an extortionate 500 to 5000 percent mark-up on costs. Canada stands alone in terms of the near universal use of ‘bandwidth caps’ and excess usage fees for Internet use. It is sadly immoral,  ludicrous  that Bell itself is is charging customers at least 10x more than the actual costs. Bell does fudge the costs numbers to support whatever self-serving claim they make.  It’s “free money” as far as they are concerned. Once established, it will be hard to remove. Especially since they can use such a scheme to constrain usage or eliminate competition.
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Canadians are even paying more for  all communications services. Canada’s broadcast and telecom regulator has released new numbers on how much Canadians spend on communications services, revealing the total bill for the average household climbed to $191 per month last year.

http://www.theglobeandmail.com/report-on-business/canadians-paying-more-for-communications-services-crtc/article21130289/

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The Federal Trade Commission says AT&T’s practice of slowing down the connection speeds of unlimited-data customers who tap excessive amounts of data is a failure to deliver on the promise of “unlimited.” As a result, the FTC on Tuesday filed a federal court complaint against AT&T, charging the wireless provider with misleading customers who signed up for an unlimited-data plan only to see their connection slowed in an industry process called “throttling. “AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” . “The issue here is simple: ‘unlimited’ means unlimited.”  http://www.cnet.com/news/ftc-sues-at-t-for-limiting-speeds-on-unlimited-data-customers/

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Consumers are being caught in the middle of greedy telecomm companies.. It’s the Telcomm companies who have rooked us all and laughing all the way the bank.

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Bell  too now has made money not only by their too often unjustifiable  rates increase but also by their false extra billings. Bell is not at all known as a decent, moral company, holding to acceptable professionals standards, for that matter clearly too none of the major Canada telecommunication firms are, rather monetary greed has overtaken them all.. Bell often claimed that it was not making enough money but still became rich enough to buy CTV.. The Bell customer complaints still abound too.

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When  I had agree to go into a contract with my internet provider at a fixed  fee, for specific services, including repairs, this is not an opportunity for the internet provider  Acanac next to  falsely, unscrupulously  try to shaft me with extra billing of 100 dollars to check my internal phone line, a fee that I  had already paid last year, and what they want me now to pay it every year too?  as it seems to be the common practice instead of rightfully offering me their past free promised  support services.

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Now I have noticed that for years when it rains my internet services is crappy, slows down.. and recently my browsers have been very slow in loading, and I cannot even watch the news video at CTV news or at the National Post cause they cut out.. Now I have suspected the problem is squirrels, there are 6 in my back yard this week.. Note this also “ A Winnipeg man says squirrels are taking a bite out his telephone lines. James Mattson, who lives on Christie Road in south Winnipeg, said it’s been happening since last spring. “There’s something in that wire that the squirrels seem to snack on. What they’ll do is they’ll burrow into the outer core of the wire which is vinyl or plastic and then there’s bundles of wires inside and they’ll pick away at that,” he said.  James Mattson points to the telephone lines that squirrels have damaged near his home. (Jill Coubrough/CBC) Yes it’s impacting Mattson’s services. His phone, Internet. “It’s frustrating. It just keeps on happening and happening ,” he said, adding it’s happened nine times in two months. So squirrels damaging wires is a common industry problem. Deal with it.. and stop falsely lying, passing the buck as it being my problem solely.

Bell insistence that it needs proof that all of my own computer system has been first tested, falsely still treats me like me being computer illiterate.. 

Of course they have all been tested… why is it that the system slow downs only occur mostly on rainy days.. PS it does not rain in my house…

PS they still have yet to fix the problem

They claim they have to first replace the modem to see if it is the problem and then they will check the exterior phone lines.. Rubbish they replaced the modem now even 3 times and what next?? Still bad services..

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Sent: Wednesday, September 10, 2014 8:00 PM
To: willm Acanac, Inc
Corporate Office
1650 Dundas Street East, Unit 204
Mississauga, Ontario
Canada L4X 2Z3
Tel  1-866-281-3538 extension 4 Monday through Friday, 9a-12m.

Subject: Re: [GQV-79396]: Can Bell do it’s job and provide me now their proper services?
 my address and telephone number is the same as the one you bill me too.. Now quit stalling and fix the problems.. are you going to replace all the modems in my apartment building now too?? cause there is 4 of us at least with the same problems too..
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PS
Now many of us firsthand know how lousy Bell services is and thus now Acanac/Bell is no different!!! Such as relationship is rather  ludicrous, impossible. Buyer beware..
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and why was the Internet system down all last weekend? after the 3rd new modem was installed too..
as usual, my internet was down again since  Friday evening – Sept 19, with no email access, no internet.. Saturday, and Sunday too…
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The system works great on a nice sunny day, but not when it rains, at least once a week. I had installed their new Modem and after all this I still have network connectivity problems, i lose the network connection periodically..

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Now  the clearly immoral, buck passing employees at Acanac still do  find false reasons why not to deal with my rightful complaints to them even months later. Sept 24,2014…
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and if you think that I am going to renew my contract with Acanac, or recommend them to others you  better think twice.
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Again as to how to make a complaint

Step 1 – Contact a customer service representative discuss any concerns you have about your service preferably not in writing cause most of them seem not to be able to read English.

If you’re not completely satisfied with the resolution at this step,   proceed to step 2.

Step 2 – Speak with a pretentious, useless in denial supervisor
If you’re not completely satisfied with the resolution provided at this step,   proceed to step 3. 

Step 3 – Contact the pretentious  Customer Relations Centre and they will gladly  disconnect your services

 Note: You must complete the first two steps of the escalation process to have your problem supposedly to be resolved in the most efficient manner for them, not yours..

Additional Useless steps

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A – If you were not satisfied with the resolution provided in the previous steps, you may file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an agency independent of the telecommunications industry. Their mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.
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If you have a complaint about your services, including local or long distance phone service, mobile phone service or Internet service, you must try to resolve it with Bell before contacting the CCTS. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.Learn more about CCTS at 
www.ccts-cprst.ca or call toll-free at 1 888 221-1687.

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or
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B- Go public, posit it all on the Net.
 “Absolutely horrible customer service, they are there to take your money and not provide any support at all.   “  ”  Speed is not stable and tech support is very slow. I’ve used Acanac for more than 5 years, rarely have issue with them but once there’s one, it takes weeks to resolve it. very disappointing.”  “ STAY AWAY FROM THIS COMPANY!!!!!! This is the worse service I have ever been given in my life.” “ But the customer service is really disappointing.   “  “. Speed has been on the slow to very slow side and I have had my connection lost completely 3 times.   “   “ I used this service for almost 3 years, and wana say that Acanac service becomes the worse and worse, so I cancelled my contract with it. Reasons: 1. Low speed, 2.I didn’t have the entrance to the Internet during several hours almost every day for the last half year. 3. When I tried to reach their technical support service it was a real headache for me. I think they simply ignored my request, but they answering me immediately when I sent the cancelation notice to them. I have to state that Acanac doesn’t care about it’s customers.  “  “  -Service was good, until your service slows or or stops working and you have to reach out for help.  “  “  Finally get useless support email 16 hours after sending in my ticket suggesting I check the cable to the demarc etc etc. Issues continued for a week, customer service never improved. “ “  absolutely terrible customer service. “ “ Acanac has made my life a living hell. Telephone wait times are 45-50 minutes if it is your lucky day or no one answers. Even if someone answers you will quickly realise the guy has no clue or has no inclination to help you. Once the guy was dumb enough to ask me “why did you not send us an email?” Duh!!! I do not have internet?!!! SO PLEASE, PLEASE BE WITHOUT AN INTERNET THAN SIGNING UP WITH THIS COMPANY. THEY ARE HORRIBLE. “  “ However, when you need technical support, you could be put on the phone waiting for hours..  “   Much is promised when inquiring by their sales people, however tech support is non-existent. DO NOT USE UNLESS YOU ENJOY SUFFERING. Tech response is hidden behind a very primitive email service.   DSL connection speed is no better than dial up. “  “Internet goes down at least 4- 6 times a year. You have to call them to get good customer service. Their email and text service is the worst, specially the email response is just a copy and paste , they don’t even read what your problem is.” “  After 2 years, I have had enough – Never again, and I will make sure I tell as many people as I can to never give this company any business “  http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=52
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Let me be clear that the assigned personnel at the CCTS are also technically incompetent, likely, clearly  another typical useless buck passing  government employee who cannot likely find  a real job in the private sector.. Months after I  had filed my original complaints, they phone back to me and ask the same useless questions am I familiar with their  own review process.. so how can I be familiar with their review process when 2 separate persons have phoned me in the last 3 months said they were reviewing my full original complaints and none have ever yet come back with a single credible fact, find, report.. these CCTS people doing the report even still now falsely seem to want me or prepare a full report myself, with a  full detailed backup so they can rubber stamp it next merely..  she wants more information from me Cause my past writings to them are too long to read she said, to review CCTS  said.. how all absurd.  Useless  CCTS personnel  just like those at Acanac. Acanac useless solution to deal with my internet problem was to uselessly replace the modem 3 times even..  
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CCTS do note that my original contract with ACANAC paid for my MasterCard as well as the terms of agreements are all there with Acanac and so also also all of my last up letters of complaints to accent about their poor services and their poor Reponses. The undeniable obvious evidence  that my internet speed has been capped is there too. 
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 see

July 26, 2013

Now we all can know, see he Trudeau is crazy

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Any family with children will be very concerned with the fact that marijuana will be more accessible to their kids. To most Canadians, marijuana legalization isn’t even on their radar of priorities.   Trudeau’s policy also leads one to wonder what bad drugs he’d legalize next?
https://thenonconformer.wordpress.com/2011/04/13/dont-be-stupid-and-try-pot-or-decriminalize-marijuana/
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Now we all can know, see he crazy and that the Liberal leader, he and his party will sell his soul to the devil to get elected..  Now  there is a false widespread perception that marijuana is of little harm and the current discussions about access, such as Liberal Leader Justin Trudeau’s calls for legalization, ignore the drug’s impact on vulnerable populations — in particular, teenagers. http://www.cbc.ca/news/canada/montreal/story/2013/08/28/bc-marijuana-teens-mental-health.html

Trudeau calls for legalization of pot but Smoking weed in teens leads to psychiatric disorders.  

Canadians should demand better by real drug enforcement and also demand drug addiction-prevention and treatment.

The Highlights includes concerns about pot shrinking the brains of teenagers, an, increases in drug-impaired drivers, severe personality changes, lack of productivity, birth defects, workplace absences, domestic violence and health problems

https://thenonconformer.wordpress.com/2015/10/06/the-truth-about-marijuana/

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no

‘It’s more difficult for young people to get their hands on cigarettes’ than weed

http://www.vancouversun.com/news/Trudeau+calls+legalization/8711232/story.html

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“Regular use of marijuana during adolescence may permanently impair brain function and cognition, and may increase the risk of developing serious psychiatric disorders such as schizophrenia in adulthood, a new study has revealed. Researchers from the University of Maryland School of Medicine hope that the study will help to shed light on the potential long-term effects of marijuana use, particularly as lawmakers in Maryland and elsewhere contemplate legalizing the drug. “Over the past 20 years, there has been a major controversy about the long-term effects of marijuana, with some evidence that use in adolescence could be damaging,” study’s senior author Asaf Keller, Ph.D., Professor of Anatomy and Neurobiology at the University of Maryland School of Medicine, said. “Previous research has shown that children who started using marijuana before the age of 16 are at greater risk of permanent cognitive deficits, and have a significantly higher incidence of psychiatric disorders such as schizophrenia. There likely is a genetic susceptibility, and then you add marijuana during adolescence and it becomes the trigger,” the researcher said. “Adolescence is the critical period during which marijuana use can be damaging,” study’s lead author, Sylvina Mullins Raver, a Ph.D. candidate in the Program in Neuroscience in the Department of Anatomy and Neurobiology at the University of Maryland School of Medicine, said.  “We wanted to identify the biological underpinnings and determine whether there is a real, permanent health risk to marijuana use,” she added. The study is published in Neuropsychopharmacology — a publication of the journal Nature.
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TPS
Teens should not do narcotics…No narcotic is OK for teens whether it’s booze, weed, Ecstasy or whatever.  There is a desperate need for education and an even greater need to stop glorifying drug use in pop culture to teens. kids should not smoke it and to think it was ever anything but harmful is naive.  This highlights just how incredibly naive and incompetent Justin Trudeau is.  He’s pandering for the young vote  and he’s willing to risk the health of young people to promote his vacuous theory about legalizing pot. Also, anyone who thinks legalizing pot is some sort of tax bonanza doesn’t have a brain in their head.   Still the most dangerous are drugs, alcohol and tobacco are  .
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“These drugs are illegal because of the harmful effect they have on users and on society, including violent crime. Our government has no interest in seeing any of these drugs legalized or made more easily available to youth,” the Prime Minister’s Office said in a statement.
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So that’s your stand , is it Prime Minister Stephen  Harper? To be consistent, you would also have to also now reduce, prohibit booze of all descriptions, right? The same people who consume alcohol tend to be the same people who use drugs in reality..  NOW STEPHEN HARPER GET OFF THE BOOZE AND LOOK AFTER THE GOOD WELFARE OF ALL CANADIANS

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Canada’s hogs get richer at the Citizens expense

MONTREAL – As Montrealers fumed about fare hikes and repeated métro breakdowns, several of the Société de transport de Montréal’s top managers were enjoying big pay raises last year. The salaries of 12 top STM managers jumped by more than 10 per cent in 2012 compared with 2011, according to a Gazette analysis based on information obtained under access-to-information. The data pertain to the STM’s “extended executive committee” — the agency’s 40 or so highest-paid employees. Salaries range between $120,000 and almost $300,000. In 2012, the average annual pay in this group jumped by 5.6 per cent or $9,200, increasing the average annual salary to $173,000. During the same period, the salaries of Montreal bus and métro drivers increased by two per cent. The average Canadian saw a salary increase of 2.8 per cent in 2012, according to Statistics Canada.  http://www.montrealgazette.com/business/managers+raises/8703628/story.html

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You know why these big execs all who rather should have been fired they did not care about the  Metro Breakdowns? they likely too their cars to work, and could afford the parking downtown too ehh..  and how many Managers also go useless pay raises elsewhere now too?

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MONTREAL — For years, Canada was regarded by international experts as one of the most protected and most expensive wireless markets in the world. Canadian consumers weren’t well served by mobile operators and that only began to change a few years ago when new entrants like Videotron and others came in and the market became more competitive.  Now, the federal government wants to continue the push toward greater competition and choice by auctioning off additional spectrum in September to attract a new player. From the perspective of consumers, what could be wrong with that?  http://www.montrealgazette.com/business/Peter+Hadekel+Bell+wireless+arguments+against+Verizon+ring/8709258/story.html

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Well if you are Bell, Rogers, Telus, etc.. everything is wrong.. as they can never have enough money for a start..  Bell is one of Canada’s most hated Corporations still even because it too often abuses it’s customers still..

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You did notice that CTV News support Bell, BCE here? oh I forgot Bell owns CTV…

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see

https://thenonconformer.wordpress.com/2013/05/20/major-canadian-telecommunications-firms-still-unacceptably-tend-to-lie/

https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/

PS   NOW STEPHEN HARPER GET OFF THE BOOZE AND LOOK AFTER THE GOOD WELFARE OF ALL CANADIANS

https://thenonconformer.wordpress.com/2011/03/31/canada%e2%80%99s-prime-minister-stephen-harper-is-not-a-real-evangelical-christian/

October 28, 2010

*Bell’s Consumer complaints , abuses and their increase was so predictable

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Have you noticed that when it rains your Home  internet  speed reduces drastically?
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 Bell still needs to be regulated, and prosecuted for lying too.  They lied, Mislead about the internet speeds one gets at home
https://thenonconformer.wordpress.com/2015/05/22/thye-lied-mislead-about-the-internet-speeds-one-gets-at-home/
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Bell lying does not tell all of  the customers that it’s ISP is lousy beforehand..
https://thenonconformer.wordpress.com/2010/02/20/bell-canada-recently-is-so-ready-to-sue-others-first-needs-to-sue-itself/
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Bell has been doing local upgrades or reducing the internet  speeds  so they can have more capacities for cellular phones  for the last ten years and yet still LYING SAYING ALL THE ISP FAULT IS ONLY  IN MY HOME TOO.
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BELL HAD INITIALLY LIED TO ME WHEN THEY SAID THEY WERE PROVIDING ME A DECENT, RELIABLE HIGH SEED SERVICE   FOR WHICH I HAD PAID AND WHEN I NEXT DID A SPEED TEST EVEN A FEW YEARS AGO AND FOUND OUT THEY WERE LIARS, THEY DISCONTINUED MY SERVICES NEXT AS I HAD REPORTED  THE TRUTH ABOUT BELL TO THE WHOLE WORLD ON THE NET IN WRITING.
 

 And  note the term up to.. the speed can drop by 90 percent by the time it reaches you  A 2013 study by the Ottawa-based Public Interest Advocacy Centre found that most Canadians think they can expect to receive the maximum speed advertised for the internet package they subscribe to..

However, the study also found that internet service providers didn’t know what speeds customers actually get and there is much  evidence that the maximum speeds customers get are much  lower than advertised. So who does anything good about this in reality and how often?   NO ONE!https://thenonconformer.wordpress.com/2015/01/26/useless-crtc/ 

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Bell and Acanac NEXT tells me I have a high speed internet, even an optical one, but yet I continue to have an internet connectivity problem still.. and   low speeds    http://www.dramafever.com/drama/
 
When I on my high speed computer, with a large hard drive, an adequate memory now too, I try to view an internet video, on different internet sites too with no other software applications running in the background as well  during the weekend, the peak hours the video now still is extremely choppy or it fails to load at all or It stops every 5 seconds!clearly due to inadequate  connection speed or congestion in the internet.  The same video next  runs well during non peak hours. This is still totally unacceptable.
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Why does it takes months  and months even  for the CRTC to deal with a clearly open and shut case. .. where to date even  Bell- Acanac has lied, abused me, not provided their promised internet services. Well? https://thenonconformer.wordpress.com/2015/01/26/useless-crtc/
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Your actual slow speed on your computer end may be a result of your local line quality or distance from a DSLAM. It is entirely possible the full problem is on Bell’s end with their infrastructure, or lack thereof, and/or rarely your own homes line. DSL and Cable both are  cumbersome,  finicky technology. Prices often are first 12 months, and then it jacks up to double or more? Those that might disagree, I would also ask how much real help at the Bell DSL support centers any time of the day?

A Digital Subscriber Line Access Multiplexer (DSLAM, ) allows telephone lines to make extended  connections to the Internet. It is a network device, located in the telephone exchanges of the service providers, that connects multiple customer Digital Subscriber Lines (DSLs) to a high-speed Internet backbone line using multiplexing techniques  By placing remote DSLAMs at locations remote to the telephone exchange, telephone companies can extend   DSL service to locations previously beyond effective range, but not all areas are covered or get a good Bell access still.

Accanac had mentioned on their internet site that they do not cap their downloads.. but they conveniently had forgot to also say to all of the potential customers on their site that they lease their services from Bell and that Bell itself still regularly between 4 pm to 2 am caps their downloads.. when confronted with this they Acanac Inc do reply that they do not cap or throttle their downloads but Bell does.. what a misleading play on words. What else do thye lie about too now? The CRTC are not bowing to the whims of big business – they’re approving Bell’s throttling, but rather thye must stop the   throttling,

ACANAC  OFFERS VPN,  TUNNELIER TO TRY TO REDUCE THE THROTLING

So when will I rightfully get from Bell what I had promised and paid for, decent, reliable high speed service for I have not seen it the last ten years.
 .
Yes I have seen for years, including this week, many many Bell employees working at the local substations.
Now firstly Bell STILL measuring my Internet systems reliability at the initial maximum speed at Bell is an immoral, absurd, ludicrous approach.. so do more honestly measure rather the actual final speed, reliability at the customer’s destination, my home.. the actual minimum Bell speed provided… and it does next greatly varies and differs. Bells advertised speeds are thus falsely misleading to all consumers. But even speed does not compensate for the actual reliability of the internet service provided.
  .
-NOW why is it as it happened to me yesterday that when it comes to weekends I have major connectivity problems still.. never mind the excuses when can I have a decent promised paid for service?
 . 
-AND WHEN I LOG OFF I HAVE TO WAIT A LONG TIME TO TRY TO GET LOGGED BACK ON..
 . 
PROBLEMS I HAVE REPORTED TO YOU   ALL NOW  MANY YEARS AS WELL
 .   
I UNACCEPTABLY HAVE HAD BELL’S PROMISES to me broken all the time too now!  and why do you think I have asked the  useless Cons, the federal government to regulate Bell now too?
 .
Bell’s Consumer complaints , abuses and their increase was so predictable because Canada’s too often major telecommunications companies, the 3 Stooges, for they  too have not changed nor their abusive behaviors Bell included now. Bell (TSX:BCE), Telus (TSX:T) and Rogers (TSX:RCI.B) “lead the ladder in terms of complaints”. In total 3,747 complaints were  received in the 2009-2010 monitoring period, up from those in 2008-2009.  https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/ 
 .  
Bruce Cran of the Consumers’ Association of Canada said he believes the statistics could be even higher because the No. 1 complaint he receives is about cellphone contracts. “Consumers deserve a whole lot better deal,” Cran said from Vancouver. “I think consumers are being oversold on their cellphone contracts. I think they’re deliberately made over complicated, certainly by the big three,” Cran said referring to Rogers, Bell and Telus. A nagging problem for many consumers was when they asked to take their telephone numbers from one service provider to another and then had problems with billing or service. “This surprises consumers considering that the industry heavily promotes the ability to change providers but keep your phone number, and the portrayal is one of a simple and smooth process,”  “We just think it’s wrong that if you have the right to go to another provider, you should be able to do that without essentially being double billed for a month,” 44 per cent of complaints involved billing errors and 35 per cent were related to contract complaints.  http://ca.news.yahoo.com/s/capress/101028/3consumertech/wireless_complaints 
 .
Consumer complaints about wireless service on the rise  Toronto Star -Canadians are registering more complaints about cellphone contracts and billing information because of a flood of overly complex or confusing options and company errors, according to a new report.
 .
 
Billing errors top list of telecom complaints Toronto Sun

Wireless Carriers Now Draw Majority of Telecom Complaints Teleclick.ca

News1130 – Globe and Mail – MobileSyrup.com – Canada NewsWire (press release)
 .

Are you also frustrated with your service provider? You’re not alone for sure.

.

AND ANYONE WHO HAS TRIED TO DEAL WITH BELL SERVICE, COMPLAINT DEPARTMENT KNOWS HOW OBSTINATE, STONE WALLING, UNHELPFUL THEY MOSTLY CAN BE TOO.. BELL HAS MADE LOADS OF MONEY VY LYING THAT IT BOUGHT  CTV AND THE Globe & Mail  NEWSPAPER.
https://thenonconformer.wordpress.com/2009/11/21/bell-and-telus-unrealistic-management-expectations/
 .
Which reminds me my Bell internet services is still disastrous, unreliable, I have connectivity problems even as of lately periodically when I have no downloads even, I have email sending problems as well.. and what Bell does not know how to fix this still and it wants more money? dream on.. https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
 .
It is absolutely pathetic, disgusting that I have to fight with Bell, be  threatened with a lawsuit, all  to get my rightful  matters settled in the end.. and next bad history with Bell likley repeats itself still too.. Do all  consumers have to go through this process now as well?
People often ask me where is the Consumer affairs ministers in all of this still? sleeping too, who with?
.    
They Bell do  fix one problem and they seem to create another. Here is the reality Bell’s existing Internet system in still not totally  adequate, it has defects, shortcomings, something they never seem to admit or tell others.  Plus in the process of upgrading, modernization, creativity Bell continuously makes changes to it’s internet supply services, which next cause significant connectivity problems with some of their existing, non compatible equipment,  as well as major problems for their related clients, major ISP problems. Major Problems  that Bell dishonestly covers up, lies about  and  tends never to admit  to, for fear of any negative repercussions, and for fear of being likley held financial responsible of any damages of course. This approach of Bell is all inexcusable still.. 

.

About a month ago the Commissioner for Complaints for Telecommunications (CCTS) released their annual study and found that 51% of the total telecom complaints (3,747) were regarding wireless. Billing errors (44%) and the contract disputes (35%) were at the top of the list.

.

The CCTS  created in 2007   is an independent and industry-funded agency that customers can dispute issues such as billing, contracts and service regarding telephone, wireless and Internet providers.

.

Now  the CRTC declared   that effective January 2011 all Canadian telecom service providers must join the CCTS.

.

It’s probably a good move for us customers? Now do not count your eggs yet. I have already used their services services twice,.

.

I recently filed a complaint with the CCTS-CRTC and TWICE they gave me a useless response the last one  justifying Bell’s bad acts. This was not the kind of honest service we expect from them 

> I can’t connect to the Internet through a broadband Digital Subscriber Line (DSL) or cable connection.

Make sure that:

Your modem is turned on.

The Ethernet cable is plugged correctly into the Ethernet port on the modem and on your computer. 

The phone line is plugged correctly into the modem and the phone jack.

You are not using a DSL filter between the phone jack and the modem

Check the lights on your modem. These can sometimes indicate the location of the problem—whether it is the Ethernet connection, the power to the modem, or the DSL or cable connection.

Save your work, turn your modem off, and then turn your computer off. Wait 10 seconds, and then turn the modem and the computer back on.

Turn your router off, wait 10 seconds, and then turn it back on.

Winsock corruption can cause connectivity problems. To fix this, open Network Diagnostics:

Click to open Network Diagnostics.

For more information, go to How to determine and recover from Winsock2 corruption on the Microsoft website.

Ask your Internet service provider (ISP) to verify that:

Its servers and lines, EQUIPMENT AND CARDS are all presently functioning correctly. 

 and so I rightfully even did that now TOO many times too..
 .
and Bell next here seems always to  lie  and says there never is anything wrong with their internet system, the problem is elsewhere,. I have about a decade of bad experiences on this with Bell now.
 .
Bell’s  phone lines are reliable cause they are not as complicated as their internet systems..
 .
Normally my internet is on 24 hours per day but this week next my internet access problem started when I logged off the internet and next tried to log back on.. I was unable to do so. I would occasionally get DSL access but no internet access. In the past reaccessing the internet has also been a very slow process.
 .
If you check with the  Bell  files you will note that in the last decade I have already rightfully detailed, mailed at least 270 letters of complaints about Bell poor support services, their false lies, diversions including blaming firstly the customers or others for all of their own  internet inadequacies.. that is both immoral and absurd.. and for me nothing has really basically changed here the last 10 years with the Bell support personnel too.. .
 .
NOW 3 SEPARATE TIMES  THIS WEEK BELL-ACANAC  PERSONNEL HAD AGAIN LIED TO ME AND SAID THAT THEY HAD CHECKED THEIR INTERNET SYSTEM AND IT WAS ALL WORKING FINE.. BUT they Bell in my home finally NEXT ADMITTED TO ME  TO THE EXISTENCE OF SUPPOSEDLY  MINOR BELL  PROBLEMS THEY NOW HAD SUPPOSEDLY DEALT WITH TOO BUT ON MY END I COULD NOT EVEN ACCESS THE INTERNET STILL.
 .
The length of time, days, weeks and NOT 24 hours to service a customer ISP problem NOW by both Acanac / Bell  is also still unacceptable, and many new potential customers would be really rightfully displeased if they are made aware of it too.
 .
Sadly lately the support services from Acanac DSL department has not been much better over THAT OF  Bell’s, both seem to predictable : they both lie, buck pass and are uncaring about the customers’ needs,concerns. Acanac  tech personnel even twice lied to me on the date that the replacement Acanac modem for testing purposes was sent.. now they claimed it was sent on the 16  Nov  in fact it was sent 2 days later on the 18 only.
 .
Bell also still maintains that only their Bell high speed modems can effectively handle their internet systems and that the Acanac supplied  modems are all  inadequate to do so, and are the cause of my problem solved by me switching over to Bell or buying a Bell high speed modem.  Now Bell this week says again to me that Acanac supplies inferior, inadequate defective modems to their clients, as well and is this the reality? They Bell are clearly also working hard to discredit Acanac  and  to put Acanac  out of business by the dissatisfied Acanac customers.
  .
Bell now is claiming that they are doing their best to fix the problems, fools can do their best too, but the their best is still inadequate, and  I only care about the end result rightly that they fix the problem immediately not any of their excuses..
 .
Bell had also had  sent  me a mickey mouse technician this week who CLEARLY did  not know what to do for he had to continually phone BY CELLPHONE the office for instructions as to what he should do next, AND he admits to me  that there is a BELL  internet synchronization problem, and  a problem with a fiber optics conversion card at the local substation as well, plus that there are presently many other persons in my area with similar problems, but all that information still does me no good if I cannot have my internet working today..
 .
The Bell technical promises to look at the problem elsewhere and to come back if the system still does not work. ne never came back. Bell tries next to say the problem still is solely  the Acanac modem..
 .
– Do tell Bell that them price gouging their costumers by charging a 100 dollars fees for a supposedly unwarranted  service call can only be acceptable if it is balanced by a 100 dollar customer credit for the CUSTOMER  problems if it was warranted as well.. AND IN THAT CASE  BELL RIGHTFULLY OWES ME A THOUSAND DOLLARS ALREADY EVEN. REALITY ON MY STREET CABLE IS MORE RELIABLE OVER BELL.
 .
– Now firstly Bell STILL measuring my Internet systems reliability at the initial maximum speed at Bell is an immoral, absurd, ludicrous approach.. so do more honestly measure rather the actual final speed, reliability at the customer’s destination, my home.. the actual minimum Bell speed provided… and it does next greatly varies and differs. Bells advertised speeds are thus falsely misleading to all consumers. But even speed does not compensate for the actual reliability of the internet service provided.
 .
– Again I semi annually get the same internet phone line problems to my home… and always next  the same lying approach.. the same lies.. they first do also start to blame me, or my phone line, my modem, my filter, my computer, my operating system.. but they next had to look elsewhere.. in Bell itself again and again too. The problem was never my modems, my computers, my caches, my operating systems but solely Bell’s poor and even  lack of local line capacities that was not up to what they had promised,  lied to us all that it was, is. Bell says it is more reliable over Cable.. that presently is not so also  in my area for sure as well.
 .
 Bell who clearly has a monopoly with Videotron in my area where I have no other choices to go to, had refused falsely to provide me presently my adequate internet support services through Acanac?  Was it cause they Bell have now even written to me twice in the last 2 months and had offered to provide the internet service directly through Bell itself and wanted to make Acanac look very inadequate in the customer’s eyes? they succeeded?
 .
As per  this subject of the Lying Bell typical approach is that they next again had phoned me on the Nov 17 and lie and say everything is ok at their end for they firstly refuse to go to the field to check the problem.. they check at their end and the initial signal as ok.. but what happens next at the detonation, my final destination they falsely lie and say it is due  to the faulty  modem.. as usual. Note but while I was talking to the Bell technician on the phone  and Bell  they were testing Internets services   the 3rd light the DSL modem came on, indicating they had a control over it and the problem was not at my end..
 .
The same Bell technician conceded that such problems were coming in fact and related to the weather,  humidity and explained why there was connectivity problems at certain seasons.. he said such problems are difficult to fix.. but who cares how difficult it is fix it Bell for that is your jobs . Bell here says that they want  to consider a separate line for the internet from the phone, but this still will not help if the connection problem  is located at their local  junction boxes outside of my home. 
  .
Bell’s exterior line connections to my home which are already known and next confirmed to be faulty, and inadequate.
  .
And when in the world did you ever hear Bell firstly even admit it was wrong, at fault  in anything, for these definite liars have never ever done so with me even  in my last ten years of semi annually almost complaining about my too many sudden internet problems.. and which always turned out to be the fault if Bell next too in the past.
 .
When will Bell honestly  ever admit is own negative contributions to my ISP problems?
 .
Now also when can I get proper permanent action on all of these matters still?
 .
and what about me not getting caught in the middle of a Bell-Acanac wars,
 .
and or me not being  caught in the middle as to who is responsible to insure myself that my internet services are being adequately provided rather ASAP as well
 .
 I talked on 17 November directly, face to face  to the Cable Videotron local inspector about their present customer services and 5 years ago they had loads of problems, now they reduce the number of customers to 175 maximum on a branch, and they in contrast do have a 24 service hour turn around unlike Acanac  and they Videotron now  do have loads of ex Bell satisfied customers as well.. unfortunately they still do price gouge their customers with their capping as well.
  .
Days later a Bell executive phoned me today Nov 19 to review  a phone survey on Bell’s effectiveness and he said he will issue a new ticket to deal with the all of these  issues. Now they say I will have the problem dealt with by the new year.. do you believe them? I do not.
  .
 
  >  Chat with us!  This quick and efficient service lets you chat with a Bell representative
> Monday – Friday from 9 am – 5 pm!
> Check us out at http://www.bell.ca/contactus – Click on Telephones & Phone
> Service and look for the online chat button to start chatting right away!

>Thank you for having visiting bell.ca, your business with us is truly appreciated.
> We wish to inform you that we are currently experiencing unusually high  email volumes and we will reply to your email as soon as possible. If  you require a faster response, please use our new CHAT service or contact 310-BELL.
>We thank you in advance for your patience. Bell.ca team    

.

 IF  YOU READ MY BLOGS YOU KNOW THAT I DO OFTEN RIGHTFULLY complain that in Canada it is bad cops, crooks and liars who seem to be the only one who can have a freedom of speech and they do not like it when you tell the truth about them to others, so they next do harass you, obstruct justice, repeatedly try to threaten you with a lawsuit, even recently. I have been threatened too many times with lawsuits of a long time, from Bell Canada, Royal LePage, others and I told them to go a head, they have more to lose then I have and I do welcome more publicity to all about my rightful complaints about their bad acts.

  .
Now next a word from the Bell liars..
 
From: Executive Office executive.office@bell.ca
Sent: Friday, October 29, 2010 2:41 PM
Subject: Re: The non conformer’s Canadian Weblog ? WordPress (KMM21401817I63L0KM)
Thank you for your correspondence received in the Bell Executive Office.
For clarification purposes, please provide your Bell account information
such as the account number and/or the telephone number associated with
your account. Unfortunately, the aforementioned details were not
included in your correspondence and are required to assist you further.
The Executive Office is an avenue of appeal. In the event you have not
expressed your concerns/inquiry with a member of the Call Centre
Management staff, please be advised that upon receipt of your account
details, all pertinent information will be forwarded to the appropriate
Management party for further review and resolution. You will be
contacted accordingly.
Regards,
Customer Relations Centre Bell Executive Office
 
   .
 So Every time I talk or write  to Bell they lie, clearly show what fools they are and they falsely ask for more information that they supposedly need to do their work.
.

 Bell does not like you to put anything in writing.. especially something that next shows to all as to how pretentious, stupid, incompetent they can tend to be.. so they ask you to phone them but  my own  many, repetitive experiences is that even the phone calls  to them are next buck passed, the Bell  persons you are talking to is also still pretentious, incompetent, has no authority to deal with your problem complaint., and often can’t speak English even.. So what is the purpose of Bell advertising this main service number for when you call them as I  did often they act very stupid,  then tell me I have to call someone else.. or do something else too. Talking with them is staill a waste of time..  and Bell still has a high volume of complaints  ehh and they cannot  handle them?? then who can?

.

Take this clear, open and shut undeiable example. Now because of health problems my father was forced to move into to a government run hospital facilties for seniors. He there had paid a flat 1700 dollar monthly fee for all the services but no phone in his room was provided.. So I called, sent an email to  Bell to install a phone and which they did. When my father’s health condition worsened months later and he subsequently died I as you can see below had immediately    emailed Bell to discontinue their Phone  service and many times I  was was given a run around instead.  They basically had said my dead father had to confirm the cancellation of his services, what they want a seance?  and they next had kept on charging my father who was buried, had moved out of the facilties for months, for the continual use of a phone.  How absurd on their part. Rather visbly incompetent fools.

>Unfortunately, the aforementioned details were not included in your correspondence and are required to assist you further.

Now we also do see  bellow that they Bell also cannot even read.. the Name and telephone number was included (514) 769-1381

  .
—–Original Message—–
From: executive.office@bell.ca
Sent: Thursday, October 28, 2010 1:56 PM
Subject: RE: order (KMM20829698I63L0KM)
Thank you for taking the time to email the Customer Relations Center at Bell’s Executive Office.
 Your enquiry will be thoroughly reviewed and we would like to assure you that a member of the team will do our utmost, to reply back to you, within the next 3 business days.
 Please note our hours of operation are from Monday to Friday 8am-5pm (EST). We may be reached by email executive.office@bell.ca<mailto:executive.office@bell.ca> and/or telephone 1-866-317-3382.
 .
>>Subject: BELL order (KMM20829698I63L0KM)
Attention 
Jim Myers   Senior Vice-President – Customer Experience
executive.office@bell.ca executive.office@bell.ca
 
How does a Dead man verify that he HAD cancelled HIS Bell PHONE LINE?
 
Bell already has a big bad reputation for their poor Customer services Canada wide and is already undeniably  known to be one of the worst services too..
 
Once again Bell Telephone Company continues to shows to all the world how pretentious, incompetent they really are..
 
I talked to your rep by phone today and she agreed that  I should rather write to you cause she has no  authorization to deal with this account.. Do you?
 
My father father dies on the 27 July and his room at the Verdun Manoir  old age home was vacated and yet you Bell guys are so still that dumb that that after being notified of it by me in writing immediately you next still  for months continue to Bill him for the phone..
 
Expect to be paid here? Dream on..
 .
> ————————————————–
>From: “belldirect” <bell.direct@bell.ca>
>Sent: Tuesday, July 27, 2010 1:08 PM
>Subject: Re: Thank you for your order (KMM20829698I63L0KM)
> Thank you for visiting Bell’s website. My name is Yassir Nour El Hak,
> from the Bell eContact Centre and I am pleased to help you regarding
> your request.
>
> Unfortunately it is not possible to cancel your phone service online at
> bell.ca as the information in your file needs to be validated before
> making any changes. ( I got the phone service online)
>
> To ensure that we have full details to process your disconnection
> request, please contact Customer Service at 310-BELL(2355).
>
>  I hope you will find this information helpful. Should you
> have additional questions or concerns, please send another e-mail to my
> attention. Your business is appreciated and I look forward to serving
> you again.
> Thank you for using Bell’s Online Customer Care Centre.
> Sincerely,
> Yassir Nour El Hak
> Bell eContact Centre
> Le message d’origine suit :
> ————————
>
>> DISCONNECT THE PHONE IMMEDIATELY (514) 769-1381 SINCE MY FATHER HAS
>> DIED TODAY.. NO PHONE IS REQUIRED BY HIM ANYMORE THANK YOU
 
> From: Bell
> Sent: Friday, April 09, 2010 4:27 PM  
> Subject: Thank you for your order
> Please retain for future reference
> Thank you for choosing Bell. We appreciate having you as a customer.
> We’ve received your request to activate the following Bell service:
> Home phone
> Order date
> Order number
> April 8th 2010
> A37L35G3
> Installation address
> Activation date
> Ch-701 5500 Lasalle Bd
> April 10th 2010
> Verdun, QC
> H4H 1N9
 > Bell professional technician visit required for:
> Home phone
> Not required
> Your home phone number
> (514) 769-1381
> > Sincerely,
> Jim Myers   Senior Vice-President – Customer Experience >
 
 Bell continues  it’s absurdity
.
—–Original Message—–  
Sent: Monday, November 01, 2010 11:22 AM
To: belldirect ; executive.office@bell.ca  
Subject: Re: yOUR order (KMM21407481I63L0KM)
Don’t be stupid still for my dead father’s phone now was to be disconnected
as requested by me on August 1, at least and not Nov 1, 2010.. so you will
not get paid for those extra months you showed yourself incompetent, fools..
 .
—–Original Message—–
From: belldirect
Sent: Monday, November 01, 2010 10:37 AM
Subject: Re: yOUR order (KMM21407481I63L0KM)
Thank you for visiting Bell’s website.  My name is Yassir Nour El Hak,
from the Bell eContact Centre and I am pleased to help you regarding
your father’s phone line.
At your request, telephone number 514-769-1381 will be disconnected on
November 1st 2010. The order confirmation number is O44050-210.
Callers to the old number will be advised that your number is no longer
in service.
 I hope you will find this information helpful. Should
you have additional questions or concerns, please send another e-mail to
my attention. Your business is appreciated and I look forward to serving
you again.
Thank you for using Bell’s Online Customer Care Centre.
Sincerely,
Yassir Nour El Hak
Bell eContact Centre
 .
 
—–Original Message—–
From: Executive Office
Sent: Monday, November 08, 2010 3:47 PM
Subject: (KMM21448520I63L0KM) 
Thank you for your e-mail regarding your recent experience with Bel
First and foremost, please accept my sincere sympathies for your loss.
 
I do regret to hear that your father?s services were not disconnected
upon his passing and as per your email request.
 
I understand that at this time your issue has been resolved by our call
centre and that the account was credited for the period of time that the
service was not in use. The account now stands at a $0 balance. Please
let me know if this is not the case.

 .

Sent: Tuesday, November 09, 2010 9:03 AM
Subject: Re:  (KMM21448520I63L0KM)
 
Thank you for your kind reply, but actually if you check your Bell  files you will note that in the last decade I have mailed at least 270 letters of complaints about Bell poor support services, and for me nothing has really basically changed here.

Verizon Wireless pays FCC $25M for years of false data charges 

  The Federal Communications Commission said Thursday that it has reached a record $25 million settlement with Verizon Wireless over the company’s wrongly charging subscribers “mystery” Internet fees over the past several years.The payment will go to the U.S. Treasury and is the largest settlement in FCC history. The settlement also ends the FCC’s 10-month investigation into overcharges at Verizon Wireless, the agency said in a news release. An FCC spokeswoman declined to comment on whether the settlement also ends the agency’s other billing inquiries.

With the action, Verizon Wireless’s total costs associated with false data fees reached $77.8 million, one of the largest payouts for false business practices in the communications services industry. Verizon said this month that it would refund about 15 million subscribers $52.8 million for those unwanted data charges.

Verizon Wireless is the nation’s largest wireless service provider with 90 million subscribers. The firm announced its refund amid an FCC investigation into data charges brought from complaints from consumers.

This month, the FCC began an exploration into regulations that would require cellphone service providers to alert users when they are close to going over their monthly allotted voice, text and data limits. In a survey, the agency said 30 million cellphone users said they experienced “bill shock,” with extra charges on their monthly bills for data overcharges and other fees.

and what are they doing in Canada about any of  this.. the watchdog  is sleeping on the job again? or sleeping with Bell? Bad CRTC gives Bell a green lights on usage based internet billing .

.

  ” Metered internet usage is on the way, with the CRTC handing down its final decision on how wholesale customers can be billed by large network owners. The federal regulator on Thursday gave Bell Canada the approval to implement so-called usage-based billing to wholesale customers — usually smaller internet service providers that rent portions of its network — within 90 days. Under the plan, Bell will charge wholesale service providers a flat monthly fee to connect to its network, and for a set monthly usage limit per each ISP customer the ISP has. Beyond that set limit, users will be charged per gigabyte, depending on the speed of their connections. Customers using the fastest connections of five megabits per second, for example, will have a monthly allotment of 60 GB, beyond which Bell will charge $1.12 per GB to a maximum of $22.50. If a customer uses more than 300 GB a month, Bell will also be able to implement an additional charge of 75 cents per gigabyte. Customers of smaller ISPs such as Teksavvy and Execulink who signed up for service before Feb. 1, 2007, will be “grandfathered,” where their unlimited usage plans will be honoured. The CRTC did, however, give Bell the right to periodically raise rates on grandfathered plans in order to urge customers on to metered services. 

  .
“we already have the most expensive cell phones on earth thanks to the big 3, and starting soon the most expensive internet.” “When was the last time the CRTC handed down a final decision that actually benefited customers? I say dissolve the CRTC. It’s little more than a slave to the big telecoms. “ “ Just like with cell phones, while the rest of the world moves forward, Canada runs backwards! You pay more to get less. Who in his right mind would be for this?  Bent over again by Bell’s lacky the CRTC. How does this do anything but hurt Canadian consumers? Another kick in the teeth from the CRTC…Internet caps in this country are ridiculously low and the rate at which the companies charge on a per gb basis is ludicrous! GB’s at most are less than 1cent in cost for the company to operate and somehow there’s this huge inflation in price. “  “  the profits don’t even go towards bettering the connection! Canada’s tech environment is suffering greatly with this approval. Dump the CRTC, please, for the sake of social advancement.”  ” In the U.S. internet usage by consumers is unlimited, meaning there is no restrictions on how much you can download. The CRTC is a joke and they need to be disbanded.They continue to suppress competition and ignore consumer needs.”  “CRTC just allowed Shaw to buy Canwest’s tv stations. Wasn’t it Bell that just bought CTV? Why is the CRTC allowing the telecoms to take over all of our media? We used to have laws restricting this kind of activity because it’s dangerous to us as a society.
http://www.cbc.ca/technology/story/2010/10/28/crtc-usage-based-billing-internet.html

 .

CRTC ruling handcuffs competitive market: TeksavvyGlobe and Mail –  The CRTC has varied one of its decisions on an appeal, which means pretty soon Bell will be allowed to charge wholesale Internet service providers – ISPs, such as Primus and TekSavvy – on a usage-based billing model. Anybody using TV over Internet right now is going to be severely affected by this. I mean, it makes anybody trying to do streaming right now a pretty big concern. Do you keep surfing the Internet? Do you watch TV on the Internet? Just how much gaming do you do because some games now require some pretty big bandwidth?

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CRTC eases Internet usage billing ruling CANOE

Canadian Network Operators Consortium Canada NewsWire (press release)

CBC.ca (blog) – CBC.ca
 
https://thenonconformer.wordpress.com/2010/09/01/big-bad-mother-bell-is-still-so-greedy/
 
 https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/

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Thursday’s CRTC decision granted Bell Canada the ability to charge its customers based on the amount of data they download. All data over the Internet is about to officially become a metered commodity in Canada. Know we all know this is how Bell plans to pay for the CTV network IT HAD RECENTLY  bought and WILL BELL ALSO START TO CHARGE FOR THE PAST FREE TV SERVICES TOO?
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“However, unlike traditional commodities, where the market sets the price, there isn’t a clear idea of how much a GB of traffic is really worth. The ISP sets the price, and you have to pay it. “CBC.ca
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“We are wimps in this country manipulated by a couple of huge corporations that help each other by following virtually the same insane prices for their communication products. As Rogers did with Bell on the torrent issue, they both work hand in hand to have Canadians paying the highest prices in the world.”” Strikes me as sort of double taxation.  “
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”  The biggest problem with comparing bandwidth to other metered services like water or electricity is that bandwidth isn’t a scarce resource. It’s essentially unlimited and continues (and will continue) to become more plentiful, faster and cheaper. Consuming 1 GB today is many times cheaper & faster than it was 5 years ago, and it will be many times cheaper & faster in 5 years.  So with that in mind, why is the CRTC implementing such short-sighted usage caps? And more importantly, why are they protecting Bell?  Bell & Rogers are fighting like cats and dogs for a metered, regulated Internet not because of this apparent lack of capacity that they have (which is garbage), but because they are afraid that what we do with that capacity will cut into their other revenue streams. Every movie I watch on Netflix or rent through the iTunes store is revenue taken away from Bell. And as more people get used to the ease-of-use of Internet-based content delivery, Bell & Rogers’ content services come under more pressure. That’s why they are fighting so hard to keep our Internet use down, and it’s a shame that the CRTC bought their argument. “ “ We don’t pay Bell, Rogers, etc., for the amount of internet we use, we pay them for access to it? These companies only want usage based billing because it is a cash-cow! Do you want to pay a fee for ever kilometre you drive down a road? How about every step you take in a mall, someone’s has to pay to maintain those floors? It is a scam supported by the CRTC! And my reply is “SHAME ON THE CRTC! Your job is to protect the public’s rights, not only the telco’s!”
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“ And when hydro says, “Conservation is about protecting the environment!” they are feeding us another line! No it’s not? It’s about guilt-tripping people into accepting every rate hike and expense recovery crap line they have been feeding us for years! Of course, our rate today is more than 4 times higher over 20 years ago, so what are they showing for it? Do we have really cool hydrogen fuel-cell power plants? Nope, instead they close down nuclear plants in favour of (much cheaper to operate) coal! And the majority of the public is guilt-tripped into buying this crap! Now, the link to the telco’s and internet is that this newer industry is learning from their fattened-cow older sibling on how to rape the public and make them feel like it is their fault! So ask yourself, “Do I really expect my house to have any less electronics 10 years from now? Do I really think I will be using less internet and hydro 10 years from now?” If they keep up with these billing practices, the answer will be “yes” because we can’t afford it otherwise…but my bill won’t go down as a result! I will be paying more than I am now and getting much less for it! “
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“Bandwidth caps limit innovation, Bell doesn’t have to worry about that because they want to be the content provider and force their service, (ex. IPTV) which is on a non-capped line and doesn’t affect the capped line. What other services are they trying to implement?”
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That’s a good one, you do realize that once the fiber lines are laid out it only costs them at most $2-3 per customer a month to maintain the connection right? The data is not and should not be treated as a commodity, they are tricking you all into thinking that bandwidth is some secret resource on our planet. It is not, it is flashes of light going through a line in the ground. That is all it is, you are paying hundreds a month for them to blink a light through an optical cable. If for instance bandwidth was driven by coal burning smoke signals then yes they would have a viable point. Quit being so ignorant, the CRTC by the way is made up of ex Bell/Rogers executives so no wonder they are never going to vote in public favour. “
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“ I am very upset that the CRTC continues to support these big companies and ignores the general public. How is it possible that a company with a monopoly on DSL lines is allowed to charge these outrageous prices. Does anyone really believe a GB of data costs 2 dollars? I work in telecom and believe me, these prices are highly inflated. The major cost is from running the phone line to your house and maintaining the equipment, tech support, etc.. A GB means nothing to Bell. Has anyone actually been shown by Bell how this will help their network? Is there network overloaded today? Have they not invested enough in infrastructure?
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Internet equipment is still dropping in price, and like computers in general, becoming more powerful every year. The cost of transferring a GB today is much less than a year ago, or 5 years ago.  So, why is Bell imposing this new billing now? Because of Netflix, and other competition to their TV/ pay per view. Its the content they want to control. They don’t want the competition. And if people are naive and say, well, this doesn’t affect me… you are mistaken. Less content providers means less competition. Less cheap internet means less working from home, remote access and other things that are and will become increasingly more used. So sad that this happens in Canada.”
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“Furthermore, this ruling is anti-competitive. Bell not only runs networks. They also run the telephone and television networks. The internet is clearly a major threat to both of these two money makers.”
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Obviously the CRTC didn’t see that report that pegged Canada as having some of the slowest, most expensive internet in the world. This just makes us that much more screwed. Why does Korea have unlimited internet 5-10x faster than our fastest residential internet, for only $29/month?”
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” There needs to be a check and balance to this. Usage based billing is fine, but it has to go both ways. If they’re charging $50 a month for 60gb and I only use 30gb, then I want to pay $25. If they want to run their business like the power or water utilities then do it. People who use power are charged accordingly and you have the ability to cut back on what you use at your own discretion. People can do the same thing with internet.
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The reality is that this would never happen because Bell’s business model preys on people over paying for service and knowing their users won’t use what they buy to the max. If every user in Canada bought internet and used 60gb each month Bell would be bankrupt in a month. Their whole business model is built on under delivering their product.”
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“This is what you get when you elect a Conservative government.They want to raise the price of every service in exchange for larger campaign donations from the corporations (shaw, bell, rogers, telus).”
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“We pay more for internet and cell phone use here than most places in the world by far! What a Joke! They just want to hijack us for more $$$ before more competition finally is allowed.”
 
“This is daylight robbery and we allow it to happen.GREAT!!”
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“UBB or usage based billing, as has been implemented by Bell and has received approval from the CRTC to apply it to their wholesalers, is a step backwards. Our technological advancement has been stunted for so long with companies like Bell and Rogers trying to keep things at status quo instead of trying to be the best in the world. I don’t know where these companies learned their marketing and customer relations values.
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While all of the major ISP’s currently do have data caps, their wholesalers (ie. Teksavvy, Acanac, etc) were able to provide much higher caps from 200 GB to unlimited. The CRTC’s ruling in favor of UBB will nullify the unlimited plans for many users on DSL (aka Bell). However, despite Rogers having data caps, they have recognized that they can allow their wholesalers to provide unlimited downloads in order to steal market share away from DSL. So while Bell is busy trying to nickel and dime everyone, Rogers has made deals with Teksavvy to provide plans that are not usage based. Acanac will be coming out with their own cable internet plans on November 1st, so I don’t know what they will have. But both Teksavvy and Acanac have always had good service with very reasonable prices. Ditch the big companies and go with Teksavvy or Acanac. Then you won’t need to worry when you watch a ton of movies from netflix or your kid spent hours watching new movie trailers or youtube videos or gaming… there are endless uses that will eat up your bandwith. Get unlimited.”
 http://www.cbc.ca/marketplace/blog/2010/10/how-much-should-it-cost-to-use-the-internet.html
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Computer users have become a cash cow for many The average, Illiterate computer users are taking a great risk …
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It seems everyone is trying to make a big profit from the computer users, including computer manufacturers, computer, magazines  telecommunication companies, Internet services providers, even software sellers and pornographers,  hackers too.
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After going through what seems to have been several years without getting hit with a serious virus, this weekend I got nailed with a killer. It was one of those extremely annoying trojan viruses that digs it’s way into your system and causing some serious damage along the way. The fun worst part about this virus was how it would instantly activate itself upon windows starting up, then to make matters worse, it would instantly close out any applications you tried to open and wiped out internet access all together.  The main goal of the virus was to not only infect your computer, but also to make money in the process. On the flip side, there are tons of web sites cashing in on anti virus software without being bastards and having to infect computers with a virus to make their living. Web sites dedicated to providing information on how to remove these viruses are also cashing in. 
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ORGANISED crime online has become rife over the last few years with more and more computer and Internet users falling victim to phishing and different forms of viruses and spyware.   we are now entering a new era where viruses are being deliberately developed and spread for potential profit – huge profit. Antivirus software is becoming big business, not only because new viruses are constantly being created or ‘improved’ that can bypass existing antivirus software, but also because people are living in fear of getting a nasty infection and losing all their valuable data. Many people are also even  scammed into purchasing antivirus or anti-spyware software by being made to believe that their pc is infected. There are many ways that any computer connected to the Internet can become infected or accessed by viruses and spyware. http://witnessthis.wordpress.com/2010/11/02/viruses-and-why-they%e2%80%99re-so-profitable/  
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see also
 
 https://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/
 
PS:
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SEE, GET, TRY FreeApps software Download, All Must-have Free Apps in One Click  http://www.freenew.net/
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Free Korean movies with english subtitles on line http://www.dramafever.com/drama/
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September 1, 2010

Big bad Mother Bell is still so greedy

Bell she wants all the money for herself. But you already know as to how bad Bell is if you did  read my blog here. https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/

Big win for small Internet providers Vancouver Sun  The country’s major Internet providers, such as BCE Inc.’s Bell Canada and Telus Corp., will be forced to lease network space to smaller competitors at matching speeds to ensure competition for broadband services, the telecommunications regulator said in a key ruling Monday. The decision, delivered after hearings last spring, is a critical if only partial victory for independent resellers like TekSavvy Solutions Inc. and Telnet Communications, which will now be able to keep pace with incumbent offerings. Yet for Telus and Bell, it is a big blow in their fight to gain television share and slow phone line losses against rival cable companies Shaw Communications Inc. and Rogers Communications Inc. Limited bandwidth capacity the pair would rather use for new Internet TV products must now instead go toward wholesale services under regulated prices and fixed returns. In the decision, Konrad von Fickenstein, chairman of the Canadian Radio-television and Telecommunications Commission, acknowledged that big providers are investing in network infrastructure, but regulated access was still required to foster “more competition and (to better serve consumers).” Third-party resellers’ business model depends on set prices for wholesale network access, which is then resold to customers.
Bell slams CRTC for rebates ruling Toronto Sun

Rural high-speed Internet, phone rebates on the way Winnipeg Free Press
 
Toronto Star – Victoria Times Colonist – Montreal Gazette – Reuters
 

Telus, Bell must repay customers, CRTC rules Vancouver Sun – Urban customers of Bell and Telus will receive a rebate of up to $90 after Canada’s telecommunications regulator on Tuesday ordered the country’s major telecom companies to repay overcharges to

CRTC orders phone rebates Canada.com

   

Montreal Gazette – Reuters – Toronto Sun – Wall Street Journal
CONSUMER PROTECTION FROM BIG, BAD TELECOMMUNICATIONS AND BAD  OIL AND GAS FIRMS FIRMS, THE BAD RCMP AND HEALTH CARE INADEQUACIES ARE STILL NOT BEING ADEQUATELY ADDRESSED  SO THE MAIN FEDERAL POLITICAL PARTIES ARE THE SAME THUS  BOTH MAIN PARTIES ARE STILL UNACCEPTABLE TO MOST CANADIANS.  
Liberals pull even with Tories: EKOS poll CBC.ca – Michael Ignatieff’s Liberals have pulled into an end-of-summer dead heat with Stephen Harper’s Conservatives, according to a new EKOS poll.

 
https://thenonconformer.wordpress.com/2010/05/07/the-big-bad-crtc-approves-new-bell-internet-billing-rates-increase/
https://thenonconformer.wordpress.com/2009/11/08/bells-lies-vs-reality-again/
http://thenonconformer.blogspot.com/2007/11/hysterical.html
http://thenonconformer.blogspot.com/2008/06/bad-bad-bell-sympatico.html

January 9, 2010

Conservative PR machines going under Good Riddance

 

 As predicted and fore known too the CanWest’s newspaper empire is  for sale  Canada’s largest newspaper group is on the auction block amid the biggest upheaval in the country’s media industry in years. CanWest Global Communications Corp., put most of its big-city dailies into bankruptcy protection Friday after sinking under about $3 billion of debt.  CanWest said its newspapers – including the National Post, its only daily not now under protection from creditors – are looking for new owners in hopes of wiping out some of the company’s debt while keeping the newspapers in business. Conservative  PR machines going under Good Riddance.. No tears are being shed here too..

ONE REASON  I OFTEN MAKE MY POSTS IS CAUSE THE NEWS MEDIA OFTEN LIE, SPIN, DISTORT THE TRUTH LIKE CTV, NATIONAL POST, SUN AND OTHERS.. WHAT HAPPENED TO NEWS MEDIA BEING FIRSTLY HONEST, AND HOW CAN I EXPECT THE POLITICIANS TO BE NEXT HONEST WHEN THE NEWS MEDIA too often LIE.

https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail/

https://thenonconformer.wordpress.com/2009/03/05/most-old-media-management-twits-failed-to-adjust-to-the-new-reality/

There is too little investigative effort (with the Vancouver Sun being a notable exception) and too little originality. If you want to retain readers, whether they read on their phone, a computer screen, an e-book, or messages projected onto clouds (it could happen!) they need a reason to do so. The company that buys the country’s newspapers can capitalize by being aggressively local in each market, by sharing important stories in all markets, and by making content generation job one. One might say the new media model, and new revenue potential, will come from an old idea – first serve the needs and interests of your audience. http://www.troymedia.com/?p=7134

and don’t you dare get sick and go to a Hospital you might have to find out what the doctors, nurses, hospital and Medicare are really like now too

https://thenonconformer.wordpress.com/2009/12/11/hospital-deaths-account-for-half-of-deaths-annually/

Emergency  Wards in Hospitals can be a deadly place.. many people pick up all kinds of sicknesses there too.. shit disease included..

https://thenonconformer.wordpress.com/2008/08/29/victims-of-deadly-c-difficile-outbreak/   http://anyonecare.wordpress.com/2008/05/08/shit-disease/ 
https://thenonconformer.wordpress.com/2009/12/02/even-many-doctors-are-mainly-selfish-self-centered-want-to-get-rich-fast-too/

 

http://picasaweb.google.com/anonconformer/Thenonconformer#

December 15, 2009

About time Big 3 put into their place-Bell, Rogers and Telus

How come Canadians, Canadian firms  still have to be fined by the US or UK government for their wrong doings and not by  their own Canadian Government firstly now too often too. Remember the Canadian Conrad Black sitting in a US jail? https://thenonconformer.wordpress.com/2009/12/17/the-canadian-way-of-doing-business/
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How about this… https://thenonconformer.wordpress.com/2012/10/26/bell-shaw-and-rogers-still-cant-seem-to-provide-good-customer-services-why/
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 Chairman Anthony Lacavera unveiled the company’s pricing plans, which range from $15 to $45. He said the plans represent a normalization with what’s found in the rest of the world, where there are no fees for system access, 911 or activation. The plans also offer customers free caller ID, call forward and unlimited Wind-to-Wind calling across the country. The more expensive plans, at $35 and $45, include unlimited local and province-wide calling, with the top-end plan offering unlimited Canada-wide calls. Data plans range between $10 for access to instant messaging, Facebook and MySpace, to $55 for USB laptop sticks. Wind appears to have introduced domestic roaming charges. Wind customers will have to pay 25 cents a minute for calls outside of their home zones http://ca.news.yahoo.com/s/cbc/091216/canada/technology_wind_mobile_cellphone_launch
 
https://thenonconformer.wordpress.com/2010/01/09/public-mobile-files-suit-against-globalive-decision-supported-by-bell-rogers-telus-too/  And speaking of Crap my Bell internet mail has not been working properly the last week still too.. and here is more crap
 
COMMUNICATE ON CANADA’S MOST RELIABLE NETWORK   – BELL.  As I saw THIS today in a BELL depot this is still an unacceptable false, misleading, lie   for Bell has  the total largest number of unhappy, dissatisfied network customers in Canada, and such false Bell advertising lies lead to more unrealistic, dissatisfied, unfulfilled  customers expectations.
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 I GUESS OUR GOVERNMENTS, and our CIVIL AND PUBLIC SERVANTS, MINISTERS, CONSUMER AFFAIRS  ALL DO ALLOW FALSELY SUCH LIES ONGOING CAUSE THEY TOO ARE BIG LIARS? BELL HAS BEEN LYING FOR YEARS ON THIS NOW TOO.
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IT IS AN UNDENIABLE FACT THAT CABLE NETWORKS ARE MORE RELIABLE OVER BELL’S NETWORK AND IS, WAS THE REASONS MANY BELL CUSTOMERS SWITCHED OVER TO SHAW, VIDEOTRON, ETC., AND IS CLEARLY WHY BELL HAS TO LIE TO TRY TO WIN THEM ALSO BACK.
 
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Which reminds me my Bell internet services is still disastrous, unreliable, I have connectivity problems even as of lately periodically when I have no downloads even, I have email sending problems as well.. and what Bell does not know how to fix this still and it wants more money? dream on..
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WHAT REAL RELIABLE DATA ALSO DO THEY Bell they now HAVE TO SUPPORT THE TERM MOST RELIABLE NOW.. BY THE ACTUAL THE NUMBER OF CUSTOMER COMPLAINTS? OR IS THIS THEIR OWN SELF ANALYSIS, OR A PAID SPIN DOCTOR. I can easily prove it has loads of dissatisfied network customers.

False misleading advertising has long time been made by Telus, Rogers, Bell and others in Canada whole the Ostrich federal consumer department, government did nothing.. I even wrote to you about THIS ISSUE  too and what it takes STILL  the courts to deal with everything now, AND so why do we need the  government ?

https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/ 

http://www.complaints.com/2006/january/8/Poor_quality_of_Sympatico_internet_service_3625.htm

http://www.complaints.com/2008/february/14/Alexander_Would_Roll_Over_In_His_Grave__161456.htm

Are you having problems with your ISP too?  Bell Sympatico complaints

I have openly rightfully shared with the Prime Minister of Canada Stephen Harper’s office that Bell Sympatico undeniably is one of the most dirty, immoral, abusive Corporation, firm I have dealt in Canada in my lifetime. One that even falsely suppressed my complaints against it, my right of free speech as well. Because Bell Sympatico has UNACCEPTABLY TOO often HAD breached my ISP contractual agreement and NEXT Bell Sympatico had forcibly falsely disconnected my ISP service with them too thus next I have been forced to switch over to the Canadian www.acanac.ca/ -Residential High Speed ADSL without any Limits and No Blocked Ports or Traffic Shapping, plus Unlimited Downloading 100 GB of Online Storage Up to 5 Mbps Download and 800 Kbps Upload $18.95 per month This offer is available on a 1 year term and the first year of service. www.acanac.ca/Webhosting.html Call Tel: 1-866-281-3538 , 1-416-849-8520 On top of that I repeatedly do ask why Bell is now so expensive in comparisons to it’s competitor that uses the same TROUBLED EVEN Bell internet lines..( Acanac is an independent subcontractor of Bell so Bell will still cap the bitterest downloads during peak hours, something Bell does not readily advertise to all customers. But Acanac offers a solution to this community.acanac.com Forum Index » Common DSL Problems » Official workaround to the Bell throttle: Utorrent )

Here is 2  very popular past helpful posts of mine you may find useful to consumers.. Many Consumers do not know  how to choose firstly an ISP provider, and what their options are too.
a: http://thenonconformer.blogspot.com/2007/10/choosing-cable-or-dsl-internet-service.html 
b: https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
  
The pretentious new conservative federal government also now has   known about the much too  many customer abuses, false misleading advertising by the big three , Rogers,  Bell and TELUS since it came into office and now next  had they been willing they could have done more about it.. including the fderal  consumer affairs department, CRTC as well,.  Most Canadian government bureaucracy still do a pretentious job, they do a minimum token job, just pretending to d something so they can’t get fired and still get paid for it too.  Consumers also now have to take part of the blame for their own inactions, they have not cried out loud enough for all to hear, have no demanded forcibly that all these crooks be punished, dealt with now as well. Wel I certainly do!  I guess PM Stephen  Harper’s mostly lying past promises of accountability and transparency does not apply to the fderal  civil and public servants, RCMP and consumer affairs inluded now..
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Quebec to end automatic cellphone contract renewals, surprise fees CBC.ca –  The Quebec government has tabled legislation to better protect consumers in the province when they sign cellphone contracts. Justice Minister Kathleen Weil said laws aimed at protecting cellphone users were written in the early 1970s and don’t address current consumer habits. She said Bill 60, introduced Tuesday, would revise outdated rules. There can be “very onerous penalty fees” to pull out of a contract once a service provider automatically renews it — usually for a period lasting three years, Weil said. The bill would prohibit the renewal of cellphone contracts without a customer’s written approval, she said.  It would also force merchants to disclose the total cost of the goods and services offered, a move Weil said should prevent customers from being caught off guard by hefty fees for services they don’t want, such as text messaging. In addition, companies won’t be able to suddenly increase fees during the life of the contract. “Consumers often don’t understand everything that they have agreed to when they’ve signed that contract,” the minister said. “The contracts are a little vague, and there are services that are added over time without their knowledge and without their consent.” “The first thing that [merchants] do is offer you a free cellphone, and it’s sort of the lure that gets you into that relationship,” Weil told reporters. Merchants will have to explain existing warranty protection Weil said the new law would make it illegal for merchants to sell extended warranties before telling customers what the manufacturer already offers for warranty protection. It would also put an end to expiry dates on prepaid cellphone gift cards. The minister said the bill, amending the province’s Consumer Protection Act, would correct an imbalance in an evolving industry. “In consumer protection you often have an imbalance that happens over time and in the whole field of telecommunications. There is not a jurisdiction in North America that hasn’t noticed this imbalance.” Michel Arnold, head of the non-profit consumer rights group Option consommateurs, said Quebec is the first jurisdiction  in the country to introduce this kind of consumer protection. Weil said officials in the province receive nearly 700 formal complaints about cell phone contracts each year — about 10 per cent of all consumer complaints — as well as thousands of inquiries. Bill 60 is expected to be adopted before the end of the year…    and what about in the rest of Canada too?
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It costs a cellphone company a mere third of a cent to transmit a text message that it charges customers as much as 15 cents to send, estimates a University of Waterloo professor. http://www.cbc.ca/technology/story/2009/06/18/tech-text-message-pricing-keshav-cellphone.html
Also see
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
 https://thenonconformer.wordpress.com/2009/12/17/the-canadian-way-of-doing-business/
lies, the too common acts of civil and public servants, consumer affairs, justice ministers, lawyers, politicians and business persons, pastors too.. https://thenonconformer.wordpress.com/2009/12/17/the-canadian-way-of-doing-business/
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BC mom warns consumers of changing cellphone contracts that could rack up costs Winnipeg Free Press –  VANCOUVER, BC – A British Columbia mother is warning consumers not assume their cellphone contracts are written in stone after new charges started appearing on her bill a year into her three-year agreement.  Rosanna von Sacken, who bought a Rogers Wireless plan that included phones for her three teenage children, discovered her contract terms had changed last summer allowing new charges for incoming text messages.Rogers started charging 15 cents for incoming messages not included in texting plans about a year after Telus and Bell implemented the same fee. That’s despite her original contract signed in September 2008 stating that all text messages are free. Each child also has a plan for unlimited texts for 10 numbers.With three teenagers, von Sacken said the extra charges started to add up quickly on her bill this fall.She complained to the company and the Better Business Bureau, but both said nothing could be done because of fine print in her original contract which states  Rogers can change the contract terms “upon notice.”   “The p oint here is the way their billing practices go. It’s wrong for Rogers to be allowed to change these fees and services,” in the middle of a contract, von Sacken said.   Bruce Cran, president of the Consumers’ Association of Canada, said  complaints such as hers are “chronic” across the country. “It’s quite disgusting that you have to read through the fine print with a magnifying glass to understand what you are signing,” Cran said, adding that Rogers isn’t the only company consumers are complaining about. “Too much of this stuff goes on in Canada.”Cellphone service and equipment also ranked the highest on the list of complaints nationwide by the BBB in 2008. 

 

Like I have even said before ” Cellular firms get new customer rules but they still have not honoured all the old ones.. Canada’s mobile phone companies will be required to make sure consumers understand their contracts when they buy a cellphone under a new code of conduct but will the phone companies next fully honour the same contracts? Unlikley. Most Consumer advocates don’t think much of the new code. A code of conduct adopted by Canada’s cell phone service providers is a political answer that doesn’t address real consumer concerns, another competent  critic now has still charged .The code will be administered by the useless, pretentious  Commissioner for Complaints for Telecommunications Services, a body set up two years ago by the industry to negotiate disputes between customers and companies.     In its first year, 2007-08,  CCTS was still unable able to resolve about 40  per cent, of the complaints according to its own website. What a very high failure rate.  About one-third of the complaints were related to wireless services. 40  per cent, that is about the number of unhappy Customers with Bell’s Internet services too”    https://thenonconformer.wordpress.com/2009/09/02/commissioner-for-complaints-for-telecommunications-services/

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Rogers charges for ‘free’ text messages CBC.ca The BBB in Burnaby, B.C., has received 581 consumer complaints about Rogers Communications in the last three years. It has given Rogers an “F” rating for failing to resolve many of those complaints to the customer’s satisfaction. Rogers also has an “F” rating at the BBB’s Toronto and North York locations, where 1,045 complaints were logged in the same period. Approximately half of those complaints were about billing. The Canadian Wireless Telecommunications Association brought in the Code of Conduct for Wireless Service Providers in August of this year, which Rogers and the other major providers voluntarily agreed to abide by. Industry code not enforced The code states consumers like von Sacken, whose contracts change, should not be forced to accept those changes.”In the case of such material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees for early termination, or allow them to remain on the unchanged contract.” “Nobody [from Rogers] has mentioned that I have that option,” said von Sacken.Spokesperson Holland insisted by email that Rogers does not consider its cancellation fee to be a penalty.  “We don’t charge a penalty, but rather in accordance with Section 8 of the Rogers terms of service any cancellation of service before the end of the customer’s commitment period (i.e. term) is subject to any applicable early cancellation fee. In this customer’s case, the fee is $20 per month remaining in her term,” Holland wrote.”I don’t feel protected by the clause at all,” von Sacken said. “Part of the problem is the wireless companies haven’t made a huge push in telling people that exists,” Von Sacken has a simple message for Rogers, about charging extra fees: “Other companies doing it does not make it right.”… , but this clause basically says that they can change the contract anyway they like, anytime they like? And if you want out you’re paying a large fee? That’s insane.  If Rogers can change the terms of thie contracts then consumers should be able to change them also. IE Change my contract, take your phone and shove it. ” I’m a serious, UNIX coding, network engineering, server maintaining Sysadmin computer geek. However after getting screwed by Rogers for two years and seeing Telus and Bell are even worse I’m looking at dropping our cell phones completely. Welcome to 1998 and the land line. It absolutely galls me but Canada is the land of the highest cell phone rates and abysmal service. ” ” It’s about time that the consumers in Canada stand up to these Rogues like Telus,Bell, RODGERS . Canadians pay the highest cost in the world for these services and then let them get away with fudging their contract obligations. WHAT IS THE POINT OF THE CONTRACT!!! The contract is a two party agreement Rogers and Customer; not a chain around the customer. Rogers has the right to change its service at any time!!! No you don’t, not before both parties in the contract agree on the new terms, and if they don’t the contract is terminated. This is sick! and they (Rogers Telus and Bell) are teaming up to stop WIND (GlobeAlive) from entering the market. SHAME ON YOU. and what’s their excuse, WIND is not a Canadian Company. I am a STRONG supporter of ensuring that companies in Canada are Canadian, but if this is how our Canadian companies act (Greed Deception Manipulation), Foreign Companies should be allowed to Enter the Market to teach these “Canadian Based” companies a lesson

Rogers Wireless Comes Under Fire, Charges for “Free” Text Messages Mobile Magazine

 OTTAWA  “Ever since the invention of cell phones and teenagers, the three Canadian giants — Bell, Rogers and Telus — have had the consumer by the wallet with a monthly hell of incomprehensible billings. As a result, Canadians pay some of the highest cellphone rates in the western world. The  Conservative government had the right objective when it recently allowed a new player into the cellular field.  Stephen Harper’s government announced that, by cabinet decree, it was effectively approving the entry of Globalive into the Canadian cellphone market.  The move overturned a previous ruling by the federal regulator, the CRTC, that Globalive was effectively Egyptian owned and controlled, and therefore not eligible to operate a Canadian telecommunications venture.   Industry Minister Tony Clement declared “Globalive is a Canadian company,” and welcome to the cellular market.  Globalive long ago went through a lengthy ownership review process by Industry Canada, and was approved as a Canadian company to bid for a piece of the cellular broadcast frequencies put up for auction by the feds last year.  The company successfully won a piece of the bandwidth set aside for new entrants to the Canadian market (including Videotron, a subsidiary of Quebecor Media Inc.,).   Government insiders say that no matter what happens down the road, the Harper administration wanted to send a message to the CRTC and all players in the telecom biz — namely, that consumers are going to get a break from past monopolistic behaviour, even if it is by cabinet decree. A Conservative strategist says it was also “a shot across the bow” of the television broadcasters and cable companies that are locked in a dispute over compensation for local TV stations. “The message is a warning of what the government may be prepared to do if they think they can resolve their dispute entirely at the expense of consumers.”
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Bell, Rogers and Telus are still not about to give up their greedy, immoral  ways
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MONTREAL – The federal Competition Bureau says cable provider Cogeco (TSX:CCA) has clarified advertising claims about the speed of its Internet services in two Quebec cities. Cogeco was promoting its Internet services to residents in the cities of Drummondville and Saint-Hyacinthe, as being “the fastest”. The federal agency had accused Cogeco of promoting its Internet services to residents in Drummondville and St-Hyacinthe, both east of Montreal, without basing the claims on fair comparisons.  The Competition Bureau says the claims were misleading under its legislation because they didn’t allow consumers to compare the speed of Cogeco’s services with those its competitors and because there was no way to verify the claims   “In the Internet services field, speed and price are key factors in consumers’ purchasing decisions,” said Andrea Rosen, Deputy Commissioner of Competition, Fair Business Practices Branch. “It is important that all representations in this regard be clear and truthful so that consumers can make informed purchasing decisions.”  The Competition Bureau is an independent law enforcement agency that contributes to the prosperity of Canadians by protecting and promoting competitive markets and enabling informed consumer choice.
Enquiry / Complaint Form
Contacts: Public Affairs Branch Greg Scott Senior Communications Advisor 819-953-4257
Competition Bureau Information Centre 819-997-4282 / Toll free: 1-800-348-5358 TTY (hearing impaired): 1-800-642-3844   www.competitionbureau.gc.ca
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Do Complain about this pretentious Bureau now as well
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WHY DID THEY the federal Competition Bureau GO NOW AFTER cable provider Cogeco , DID BELL TELL THEM TO DO SO, AND NOT GO AFTER BELL WHEN BELL ALSO CLEARLY  HAS BEEN GUILTY OF FALSE MISLEADING ADVERTISEMENT FOR YEARS AS I HAVE DETAILED MANY TIMES ON THE NET?
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DEC 17,2009 SO I NEXT GOT A CALLED TODAY FROM THE USELESS, PRETENTIOUS FEDERAL COMPETITION BUREAU SINCE I SENT THEM  A FULL PAGE OF MY COMPLAINT TO THEM AS  WELL www.competitionbureau.gc.ca AS  TO WHY THEY ARE NOT DOING MUCH NOW STILL FOR DECADES TOO ABOUT THE FALSE MISLEADING ADVERTISEMENTS BY BELL, ROGERS, TELUS?  AND WHY TELUS HAS TO TAKE ROGERS TO THE QUEEN’S COURTS AND NOT THE GOVERNMENT.  AND SHE NEXT REPLIED SHE ONLY CALLED ME TO GIVE ME SOME INFORMATION ABOUT WHAT THEY DO, BUT THEY CANNOT ACTUALLY DISCLOSE THE ACTUAL THINGS THEY DO, OR HAVE DONE, BECAUSE THEY ARE A LAW ENFORCEMENT AGENCY, AND LIKE THE ALSO CLEARLY  BAD RCMP, POLICE, THEY ALSO DO TEND TO USE THE CONFIDENTIALITY CLAUSE TO COVER UP THEIR CLEARLY UNACCEPTABLE PRETENTIOUS, INADEQUATE WORKS. SHE SAID SHE WAS NOT A PROSECUTOR ONLY AN INFORMATION OFFICER, ANOTHER WORD FOR LYING PUBLIC RELATIONSHIP. BUCK PASSER? SO WHY DID THEY, SHE NOW  BOTHER TO  WASTE MY TIME, TAX PAYERS MONEY CALLING ME THEN? A SWEET FEMALE VOICE DOES NOT PLEASE ME FOR I WANT TO SEE REAL RESULTS HERE.. 
 
THIS  USELESS, PRETENTIOUS FEDERAL COMPETITION BUREAU IS LIKE THE INCOMPETENT BAD POLICE, RCMP WHO COULD NOT PROTECT THE PRIME MINISTERS RESIDENCE OR EVEN THE HOUSE OF PARLIAMENT FROM INTRUDERS, AND ARE A LAUGHING STOCK OF CANADA NOW ALSO STILL TOO
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Bad apples STILL do not fall fall  from the tree..  HALIFAX, N.S. – The head of a civil liberties group is accusing the police of using privacy legislation to block public scrutiny of their actions, a day after the RCMP refused to reveal details of a fatal shooting involving one of its officers.  David Eby of the B.C. Civil Liberties Association said he’s seeing more police agencies cite the federal privacy law as a reason for not releasing information about investigations into officers’ conduct.  “It’s really not about privacy rights,” he said from Vancouver on Tuesday. “We feel they’re using it as a shield to avoid accountability.”  His comments come in the aftermath of a decision by Nova Scotia RCMP to not charge an officer who fatally shot a reportedly intoxicated and suicidal man who was in his home alone in Cape Breton.  John Simon died Dec. 8, 2008, after he was shot on the Wagmatcook First Nation reserve. His family argue police didn’t need to enter the residence, where Simon was reportedly sitting on the toilet when the officer is believed to have climbed in through a window.  RCMP said at a news conference Monday that a probe by the Halifax police department determined the officer who fired the gun did so in self-defence.  But they refused to answer questions about the incident, including why Simon was considered a threat, who made a 911 call, whether the officer was authorized to enter the house and how many times Simon was shot.  RCMP Chief Supt. Blair McKnight said Monday he wasn’t “permitted to release a copy of this investigation or the details” because of the privacy law.  When asked on Tuesday to explain how the law prevents the release of more details, the RCMP issued a news release reiterating its position: “Under the privacy law of Canada, the RCMP cannot disclose the specifics of any criminal investigation.”  Eby said there have been other cases in British Columbia where police have cited the federal law to withhold the release of information into cases probing police conduct.  “They’re taking a certain interpretation of privacy law that most benefits them in avoiding having to explain difficult circumstances,” he said.  Lisa Austin, a law professor at the University of Toronto, said the federal law is so discretionary that it allows forces to use it liberally to decide if personal information needs to be protected.  “That is a huge problem with the federal legislation – there’s so much discretion built into it,” she said.  “You can exempt things for privacy reasons and then there’s a discretion to take into account the public interest. Well who’s exercising the discretion? The people who want to keep it hushed up.”   Simon’s common-law spouse, Patsy MacKay, said police revealed some details of the case to her, but said they were limited by the federal legislation from answering all of her questions.  MacKay said she still has no clear understanding as to why the Halifax police, which investigated the RCMP’s conduct, determined that the officer acted appropriately.  MacKay said police told her she could file a request for the report through the federal Access to Information Act, but that it would be largely blacked out.  Supt. Mike Burns of the Halifax police said the officer who entered Simon’s home fired his pistol at him “after reasonably perceiving that John Simon posed a threat of grievous bodily harm or death, and believing that he could not otherwise preserve himself from grievous bodily harm other than by using deadly force.” Eby said the case adds to a growing demand for civilian groups to be in charge of investigating police conduct rather than having officers do it themselves.  Halifax police led the investigation into Simon’s death, but RCMP spokeswoman Brigdit Leger said RCMP officers were involved in the year-long probe. The RCMP would have no input into the final report or the decision to charge, she said in a news release There are several different models in place across the country to investigate the conduct of police, but provincial oversight bodies have no authority over the RCMP.  Ontario created a Special Investigations Unit, made up of civilian investigators, to handle cases involving police that result in death or injury to civilians.  In Alberta, cases are handled by a unit headed by a civilian director and made up of 10 active police officers and six civilians.  Nova Scotia Justice Minister Ross Landry has said he will develop a new arms-length, independent unit to investigate police actions sometime next year.   http://ca.news.yahoo.com/s/capress/091215/national/ns_rcmp_shooting
 .
 
 https://thenonconformer.wordpress.com/2009/12/02/17147/ Mad Canadian telecomunications giants slug fest
 https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access/
https://thenonconformer.wordpress.com/2009/08/19/phone-companies-internet-at-disadvantage/
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and what about them also going after the big guys like Bell, Rogers, TELUS too?

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Now this Mis-advertisement of the actual speeds attained  also reflects the common  problem we tend to  have also in Canada with the false, misleading advertising, trade practices by Bell, Rogers, Videotron in regard to the speeds of their iphone and DSL, ADSL, cable internet services. These Communication, ISP firms amongst others are known to inflate, advertise substantially higher speeds than the consumer will actual get next get on the average, and the  next related internet congestion cause web connectivity problems, and also reductions of the downloads speeds too..
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Now what about having now the much needed real consumer protections for the citizens of Canada here as well from the greedy, lying, no good corporations? fully enforced when? not more lies saying it exists…
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I TOO HAVE MADE ERRORS, ERRORS IN JUDGMENT, MISTAKES, BUT AT LEAST I TRY HARD NOT TO DO IT AGAIN, SOMETHING THE COPS AND JUDGES, CRTC, CIVIL AND PUBLIC SERVANTS  WOULD DO WELL TO TRY REALLY HARD AT  NOW AS WELL.. INSTEAD OF TOO OFTEN REPEATING THEM..

 

 

 
It is very obvious that Bell considers cable Videotron also  a very severe threat, a big competitor to it’s own profitability and is the  main reason  that Bell has  to lie so much in it’s SALES, marketing APPROACH , and why Bell tries so hard falsely  to discredit the cable firms.
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and don’t you dare get sick and go to a Hospital you might have to find out what the doctors, nurses, hospital and Medicare are really like now too https://thenonconformer.wordpress.com/2009/12/11/hospital-deaths-account-for-half-of-deaths-annually/
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Emergency  Wards in Hospitals can be a deadly place.. many people pick up all kinds of sicknesses there too.. shit disease included..  https://thenonconformer.wordpress.com/2008/08/29/victims-of-deadly-c-difficile-outbreak/   http://anyonecare.wordpress.com/2008/05/08/shit-disease/ 
https://thenonconformer.wordpress.com/2009/12/02/even-many-doctors-are-mainly-selfish-self-centered-want-to-get-rich-fast-too/

December 2, 2009

Mad Canadian telecomunications giants slug fest

The truth that all of our customers should know by now that we all do lie, Bell, Rogers, Telus is still really unacceptable to all.. prosecute them fully under the full extent of the Law. Honesty and truth in all advertising rightfully demanded

  You’ve read the headlines, the ones that end in disbelief, disgust.  Wall Streeters who brought us the economic meltdown through their own greed are next rewarded with multi-billion dollar bailouts rich enough to float a mid-sized country . Meanwhile also many of  the fat cats get fatter on the teats of the taxpayers, not a few of  them too. Now we also find out some of the windfall wizards used their aid to pay off creditors while ensuring the bonus gravy train was stoked and leaving the station and some of the top the executives gave themselves big raises, bonuses  for it still. Most of the money from many non profit instutions, corporations, never gets to help others. Even many medical Doctors, are selfish, self serving. We hear about big corporations still gouging the citizens with their high, unreasonable  prices too. We again hear about big corruptions , thefts still going on by our civil and public servants, at the federal, provincial and municipal levels in Canada  and you often now do wonder why it still goes on? The answer is very simple, for you have not cried, demanded justice loud enough for many to hear. Do so now too. Contact now the news editors, governments , police today. Even again.
 
 
 
Bell’s Misleading ads  stating its  superior networking claims are based on a selected September 2009 analysis,  and local and not national tests selected ,  which tested the average download speeds, dropped calls and call clarity in only the large urban centres, in comparing the shared Bell network to Rogers. It is not a survey of the customers themselves. 
 
 
 
 

Rogers Wireless operator seeks to strike down it’s competitor’s  Bell false ‘largest, fastest, and most reliable network’ campaign. Mad telecommunication giants slug fest

Rogers lawsuit targets Bell advertising claims   Globe and Mail –   Tuesday, Dec. 01, 2009 3:06PM EST Last updated on Tuesday, Dec. 01, 2009 10:55PM EST  Rogers is now accusing Bell of “false or misleading” advertising with its new campaign. While Bell has about 6.7 million customers remaining on its old network, Rogers points out that it has far fewer customers on the new high-speed network and therefore could not have conducted testing with sufficient traffic to validate any claims of reliability.“We have evidence to deliver to the court that says they are not more reliable than we are, nor are they faster than we are,” said John Boynton, the chief marketing officer of Rogers Wireless.“An empty network is always going to be faster,” noted Iain Grant of the Seaboard Group, a communications and technology consulting firm in Montreal and Toronto. “So I think Rogers’ case has merit.” Rogers further notes that ads boasting “Being with Bell just got better,” create the mistaken impression that all of Bell’s customers will benefit from the new network, not just its new high-speed users.

 

Wireless giants in seasonal slugfest CBC.ca

 

Competition between Canada’s three big cellphone providers during Christmases past has always been ferocious, but the spirit of the season this year is becoming downright ugly. Rogers Communications Inc., BCE Inc. and Telus Corp. have entangled themselves in a web of lawsuits and countersuits in recent weeks over which company possesses the “best” or “most reliable” wireless network in the land. Considering what is at stake, though, the legal actions may be warranted. Rogers, the country’s largest wireless provider by number of subscribers, sued BCE’s Bell Mobility in a B.C. court over its claim to own the “largest, fastest and most-reliable” cellphone network in Canada, seeking an immediate injunction on the rival’s current ad campaign.“We’re filing that [Bell’s ads] are false and misleading,” said John Boynton, executive vice-president of marketing at Rogers. The ads, which boast that “Being with Bell just got better,” trumpet the company’s newly installed network technology, called HSPA, or high-speed packet access. 

 

Wireless in court: Rogers goes after Bell ITWorld Canada  This is only the first round of the wireless war. Two new wireless companies are about to start service to increase the competition: Toronto-based DAVE Wireless Inc., will operate in many major Canadian cities, and Public Mobile Inc., which will do business in Toronto and Montreal. Quebecor Inc.’s Videotron cable division, which is already in the wireless business by reselling spectrum from Rogers, bought its own spectrum at last summer’s AWS auction and will be better able to take on Bell and Rogers in Quebec.

 

 
 
MobileSyrup.com –  Here is why Rogers is going after Bell:
– We are challenging Bell’s claim and asking the Court stop Bell from using false and misleading messages in its advertisements– Consumers need to know that Bell has no valid support to claim faster speed and more reliability on a network that has virtually no customers and no proven track record on this new network. Bell is falsely misleading customers about the size, the speed and the reliability of its network

1. The vast majority of Bell customers are still using an old CDMA network and aren’t enjoying the benefits of the new HSPA network, contrary to what is falsely implied in their ads

2. Reliability is not something that can be measured on an empty, unproven network.

3. Even Telus has recognized that the Rogers network is more reliable than the Telus EVDO network still being used by the vast majority of Telus customers. The Court in BC also recognized this advantage enjoyed by Rogers over the past years

4. We’re confident that once Bell and Telus have customers on their new network, we will demonstrate through rigorous testing that we are still more reliable

Rogers Wireless executive vice-president John Boynton said “We have our own data to suggest that they’re not the most reliable and we will show up to court with our own data,. These are ludicrous made up statements they don’t mean anything and there’s no testing for the words powerful and best”.

So…the question get’s asked again Canada – who in your mind is the most reliable carrier? 

 
   
 
Competition between Canada’s three big cellphone providers during Christmases past has always been ferocious, but the spirit of the season this year is becoming downright ugly. Rogers Communications Inc., BCE Inc. and Telus Corp. have entangled themselves in a web of lawsuits and countersuits in recent weeks over which company possesses the “best” or “most reliable” wireless network in the land. Considering what is at stake, though, the legal actions may be warranted. Rogers, the country’s largest wireless provider by number of subscribers, sued BCE’s Bell Mobility in a B.C. court over its claim to own the “largest, fastest and most-reliable” cellphone network in Canada, seeking an immediate injunction on the rival’s current ad campaign.“ We’re filing that [Bell’s ads] are false and misleading,” said John Boynton, executive vice-president of marketing at Rogers. The ads, which boast that “Being with Bell just got better,” trumpet the company’s newly installed network technology, called HSPA, or high-speed packet access. 
 
and what an unbiased reporting of the matter? clearly unprofessional
 
It is an established, undeniable fact that at least 40 percent off Bell’s present, past customers have  been dissatisfied with the actual customer support they have received in Canada relating to cell phones, internet services, billings, etc. That is why many of them have gone elsewhere even to Videotron, Acanac, etc. 
 
AND ANYONE WHO HAS TRIED TO DEAL WITH BELL SERVICE, COMPLAINT DEPARTMENT KNOWS HOW OBSTINATE, STONE WALLING, UNHELPFUL THEY MOSTLY CAN BE TOO..
 
The lying spin doctors at  the news media, not just the Canada’s major telecommunications firms are now also busy working too .. Bell also does not discriminate, show partiality, it seems ready to abuse anyone.. Competition between Telus, Bell and Rogers, which control about 90 per cent of Canada’s wireless market, intensified when Bell and Telus upgraded their wireless networks, enabling them to sell Apple’s coveted iPhone for the first time earlier this month. Network speed doesn’t matter to regular cell phone or internet  users,   because it makes no difference for voice usage, but it becomes crucial to the smartphone experience when using bandwidth intensive programs, and for persons who  like to view, download multimedia on the net..
 
Our monopolistic Canadian wireless carriers are engaging in a war of words over even false words over speeds, reliable, etc., Telus. Rogers, Bell spin doctors all unrealistically say they expect to make loads more money gouging the customers with extra fees.. Dream on. Canadians are known to be cheap for a start even.
 
There is more ample evidence on the net  that many Canadians are dissatisfied with the actual services they do or have received from  Rogers, Bell, Videotron, Shaw, Telus,  Canada’s major, Monopolistic Media,  Telecommunications firms.   Many Canadians can see clearly that Rogers, Bell, Videotron, Shaw, Telus  they all only care about one thing.. maximum profits.. motivated by maximum greed..  AND ARE OFTEN   GUILTY OF FALSE MISLEADING ADVERTISING AS WELL., they also too often are mostly finding an excuse to charge the customer even for more.. and yes that they have done with firstly their lies, distortions …  sadly also each Corporation tends to  copy the other’s bad business practices it seems and no one cares about integrity or  the citizens, consumer, the CRTC or the governments now included.   
Bell or Bell  Bell Mobility Inc offers “Canada’s largest, fastest, and most reliable network.” amongst  Rogers, Telus????????
  
– Maybe Bell the largest but is Bell even the fastest over Telus? Misleading.. is the fast speed consistent, continually or is this an occasional  peak speed? what actual speed does the consumer get even? try the http://www.acanac.ca/speedtest/
– Bell is the most reliable?.. and what realistic, honest Data do you have for that even now? Does that include  their ISP  internet now too? and Most reliable over whom? the US not included? Do please ditch ‘most reliable network’ claim !!! 
– and what does it mean ” the court is not in a position to ensure compliance” of honest, truthful advertising by any of these firms?
-Misleading still claims of superiority in ads refer to footnotes such as not available all the time or in all parts of Canada still? all SUBJECT TO EXTRA COSTS TOO
 
Merely this is ALL still an UNACCEPTABLY  a FALSE PLAY ON WORDS..

False misleading advertising has long time been made by Telus, Rogers, Bell and others in Canada while the Ostrich federal consumer ddepartment, government did nothing.. I even wrote to you about THIS ISSUE  too and what it takes the courts to deal with everything now, AND so why do we need the  government ?

” its like Satan suing Lucifer cause they don’t have enough room to spread chaos disorder and SCAMS”, ”  “  I wish that all three companies would just fry in hell.
 
 
 

 ” It really is ridiculous that these companies and the people who run them have to sink this low to try to make each other look bad.” Just like our bad Canadian Conservative Politicians now too. ” Yep, but, it doesn’t matter who has the fastest. Neither one of them is offering us 21 mbps devices, and none have been tested to their potential.”

 

The lying spin doctors at  the news media, not just the Canada’s major telecommunications firms are now also busy working too .. Bell also does not discriminate, show partiality, it seems ready to abuse anyone.. Competition between Telus, Bell and Rogers, which control about 90 per cent of Canada’s wireless market, intensified when Bell and Telus upgraded their wireless networks, enabling them to sell Apple’s coveted iPhone for the first time earlier this month. Network speed doesn’t matter to regular cell phone or internet  users,   because it makes no difference for voice usage, but it becomes crucial to the smartphone experience when using bandwidth intensive programs, and for persons who  like to view, download multimedia on the net..
 
 

 Big Corporations are falsely allowed by our governments to do what they want cause they have big clout with their big monies?  https://thenonconformer.wordpress.com/2009/11/21/bell-and-telus-unrealistic-management-expectations/
  

 

 

 

November 21, 2009

Bell and Telus – MISLEADING ADDS, Unrealistic Management expectations..

 

 
  Rogers Communications Inc. said  that wireless growth and tighter cost controls helped it return to fourth-quarter profit, but its stock tumbled on disappointing wireless subscriber gains. Rogers — which owns Canada’s largest wireless phone carrier — was expected to add many more longer-term and more lucrative post-paid wireless subscribers after its main rivals, BCE and Telus, posted weak gains recently.  Telus Corp., which reported fourth-quarter earnings last week, saw a 45-per-cent slide in profits due, in part, to customers who cease making calls and opt for texting instead. This, despite the fact that the cost of voice calls has declined.  http://www.ottawacitizen.com/business/Rogers+posts+profit+wireless+gains+disappoint/2579280/story.html
 
There is also more ample evidence on the net  that many Canadians are dissatisfied with the actual services they do or have received from  Rogers, Bell, Videotron, Shaw, Telus,  Canada’s major, Monopolistic Media,  Telecommunications firms .
 
 For example Phone customers in  parts of Canada  were  feeling frustrated after several hours of disrupted phone service, according to the Canadian Press new service.  Some phone calls  were dropped during the day. Because the outage was the result of a problem at Telus Corp..  Rogers said it has internal and third party external audit since 2007 as proof that it is the most reliable network. Rogers added Telus lack data on its network performance.
 
 Canada’s telcos such as Bell  are at a clear disadvantage in the battle with the cable companies, for internet speeds as well, cable firms  have modern coaxial cable networks that support greater bandwidth use than the phone companies’ too common mostly copper wire and so in overcoming this Bell resorts to lies, false misleading advertisements for years now too.  https://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/
 
Bell’s ads  stating its  superior networking claims are based on a selected September 2009 analysis,  and local and not national tests selected ,  which tested the average download speeds, dropped calls and call clarity in only the large urban centres, in comparing the shared Bell network to Rogers. It is not a survey of the customers themsleves.
 
 Many Canadians can see clearly that Rogers, Bell, Videotron, Shaw, Telus  they all only care about one thing.. maximum profits.. motivated by maximum greed..  AND ARE OFTEN   GUILTY OF FALSE MISLEADING ADVERTISING AS WELL., they also too often are mostly finding an excuse to charge the customer even for more.. and yes that they have done with firstly their lies, distortions …  sadly also each Corporation tends to  copy the other’s bad business practices it seems and no one cares about integrity or  the citizens, consumer, the CRTC or the governments now included. 
 
 
 
Bell or Bell  Bell Mobility Inc offers “Canada’s largest, fastest, and most reliable network.” amongst  Rogers, Telus????????
  
– Maybe Bell the largest but is Bell even the fastest over Telus? Misleading.. is the fast speed consistent, continually or is this an occasional  peak speed? what actual speed does the consumer get even? try the http://www.acanac.ca/speedtest/
– Bell is the most reliable?.. and what realistic, honest Data do you have for that even now? Does that include  their ISP  internet now too? and Most reliable over whom? the US not included? Do please ditch ‘most reliable network’ claim !!! 
– and what does it mean ” the court is not in a position to ensure compliance” of honest, truthful advertising by any of these firms?
-Misleading still claims of superiority in ads refer to footnotes such as not available all the time or in all parts of Canada still? all SUBJECT TO EXTRA COSTS TOO
 
Merely this is ALL still an UNACCEPTABLY  a FALSE PLAY ON WORDS..

False misleading advertising has long time been made by Telus, Rogers, Bell and others in Canada while the Ostrich federal consumer ddepartment, government did nothing.. I even wrote to you about THIS ISSUE  too and what it takes the courts to deal with everything now, AND so why do we need the  government ?

 Big Corporations are falsely allowed by our governments to do what they want cause they have big clout with their big monies? ‘

It is an established, undeniable fact that at least 40 percent off Bell’s present, past customers have  been dissatisfied with the actual customer support they have received in Canada relating to cell phones, internet services, billings, etc. That is why many of them have gone elsewhere even to Videotron, Acanac, etc.

 On top of that many people have rushed to get a  cell phone and have tied themselves now  to a long term telecommunication provider contract while meanwhile very significant consumer features, new application usages have evolved..  and these thus have made their phones obsolete very quickly. Now  being able to listen to music while browsing the web and sending email makes a multi-tasking Smartphone an appealing option, plus the ability to watch videos online as well. A cell phone’s integration with popular and widespread Google apps like Gmail, Google Calendar, and Google Voice will help with its popularity.

AND ANYONE WHO HAS TRIED TO DEAL WITH BELL SERVICE, COMPLAINT DEPARTMENT KNOWS HOW OBSTINATE, STONE WALLING, UNHELPFUL THEY MOSTLY CAN BE TOO..

The lying spin doctors at  the news media, not just the Canada’s major telecommunications firms are now also busy working too .. Bell also does not discriminate, show partiality, it seems ready to abuse anyone.. Competition between Telus, Bell and Rogers, which control about 90 per cent of Canada’s wireless market, intensified when Bell and Telus upgraded their wireless networks, enabling them to sell Apple’s coveted iPhone for the first time earlier this month. Network speed doesn’t matter to regular cell phone or internet  users,   because it makes no difference for voice usage, but it becomes crucial to the smartphone experience when using bandwidth intensive programs, and for persons who  like to view, download multimedia on the net..
  
Public exposure and prosecution of the guilty persons seems to be most effective way that works for everyone’s benefit in dealing with the bad acts of others still.
 
The Advertised speed is now again at the centre of a legal dispute between two of the country’s largest cell phone providers. Rogers and Telus. Telus Communications Inc. launched a lawsuit against Rogers Communications Inc. in British Columbia’s Supreme Court over Rogers advertisements that claimed its wireless network is the “fastest” and the “most reliable” in Canada. Rogers claims  its mobile network indeed provided faster data speeds than those of its competitors, Telus and BCE Inc.’s Bell Canada. Actually the  data speed are not consistent from day one now too and many customers have complained they do not continual recipe the expected, advertised speeds.  Telus says   its new network offered speeds as fast as those provided by Rogers  in areas available. Rogers’ advertising also  gives consumers the impression that its network provides better call clarity, fewer dropped calls and more reliable data transmission  and even all that is questionable from any communication firm now  too.
 
“Rogers has no network advantage and shouldn’t be misleading the Canadian populace with “false superiority claims?” or any of the Canadian firms now still too.. One can read about  loads of customers dissatisfaction about Rogers, Telus, Bell posted on the net now already too.  Rogers Wireless was   disputing a Bell Canada ad claiming Bell has the “the fastest … network across North America early in the year.” The ASC found the claim to be false, but Bell Canada ignored the ruling and continued to run the advertisement, because they don’t recognize the organization as legitimate. …it seems I only hear bad things about Bell Canada. Are they really that bad?  Worse. Plus they offer less and charge more. If I’m not mistaken they are also the most expensive for anything (internet,phone etc)if your not on a contract. Bell has yet to figure out why they keep losing customers
 
Our monopolistic Canadian wireless carriers are engaging in a war of words over even false words over speeds, reliable, etc., Telus. Rogers, Bell spin doctors all unrealistically say they expect to make loads more money gouging the customers with extra fees.. Dream on. Canadians are known to be cheap for a start eveben. Telus.   B.C.’s largest private corporation, now has a “long-term evolution” network that will maybe provides a true global standard in five to six years while others already offer compatibility all over the world .   A prolonged recession combined with higher up-front costs for new smart phones has forced Telus Corp. to cut its overall financial outlook for the fiscal year even as it faces greater competition    Combined with upfront costs Telus and the others too  must pay Apple and other handset makers such as Research In Motion Ltd. for devices means earnings for the year will be lower than expected, Telus said.  Canadian carriers pay as much as $400 per iPhone with the hope that subscribers will surf the web, pushing up data revenues. Not a very realistic hope. When Consumers are already money conscious, because of the present recession.    
 
Rogers Communications Inc.,  has been the market leader in wireless in Canada for years – in part because it was the only carrier to offer HSPA, favoured by handset makers like Apple Inc. The adds also do say “Telus and Bell went live with their next-generation 3G wireless network last week, delivering high-speed Internet service that’s up to four times faster than home service delivered by wires.”  Telus has spent hundreds of millions of dollars overlaying its existing cellphone network with high-speed packet access (HSPA) technology in partnership with Bell Canada, The massive 1.1-million-square-kilometre network extends across British Columbia, Alberta and eastern Canada now.   This  wireless service is available through an Internet stick that goes in a port on any laptop computer, and network speed of 21 megabytes per second that is fast enough to download and view high-resolution video, there is a COST ASSOCIATED WITH UT STILL TOO..   Now that Bell Mobility and Telus Mobility have a joint sleek new wireless network, they have to contend with headaches that had been a concern only to their rival, Rogers Wireless, burdens, like “grey market” unlocked phones and data roaming, The Bell,  Telus  network reaches also across the two western provinces and into Canada’s major urban centres but still does not cover all of Canada.. Telus/Bell HSPA+ network misses almost 2 complete provinces and northwestern Ontario for any coverage, and does not allow in country GSM roaming.
 
Telus sues Rogers over advertised claims    Telus Communications Co. is suing Rogers Communications Inc., claiming Rogers no longer has the right to call itself “Canada’s most reliable” or “Canada’s fastest” network.  So if Rogers wants to continue with this claim, they should cover all of Canada and all their customers. Not just the ones that happen to live in a major city centre. Nationwide coverage??? Not even close.    I currently have Telus “high speed” Internet service. On numerous occasions, this Telus service has been slower than my old 56K dial-up service. That is why I am canceling my Telus service as of next week and going with the competition (just to see if they are any better).   Telus is in no position to be taking legal action based on Rogers engaging in misleading advertising. Telus does it too, with its advertised claims of high speed internet access. If Telus is advertising high-speed Internet service, it should be high speed 24/7, and not just when the network is not busy.   And this is not just my computer or modem being slow, as I have had numerous others tell me that their Telus “high speed” Internet service is very slow at times.   A perfect example of the pot calling the kettle black   Just another couple of corporate crybabies looking to gouge the customer.  http://www.cbc.ca/canada/british-columbia/story/2009/11/18/bc-telus-rogers-lawsuit.html
 
” its like Satan suing Lucifer cause they don’t have enough room to spread chaos disorder and SCAMS”, ”  ”  I wish that all three companies would just fry in hell.
 
 ” It really is ridiculous that these companies and the people who run them have to sink this low to try to make each other look bad.” Just like our bad Canadian Conservative Politicians now too. ” Yep, but, it doesn’t matter who has the fastest. Neither one of them is offering us 21 mbps devices, and none have been tested to their potential.”

Misleading facts , costs or hidden costs already too. Rogers scrapped its unpopular ‘System Access Fee’ earlier this year, but replaed it with a Government Regulatory Recovery Fee, and increased the price of some cell phone plans. “I suppose that they hoped by putting ‘Government’ in the title that people would assume the fee is legitimate,” quipped Virgin Group Chairman, Richard Branson and   “Bell, which owns 100% of Virgin, is the only carrier still charging a system access fee for new customers.” As for the Government Regulatory Recovery Fee, Rogers says it covers “provincial 911 fees, spectrum acquisition, licensing charges, and contribution charges to help subsidize telephone service in rural and remote areas.” It is about half the cost of the old System Access Fee, which is still charged by Bell Mobility (but not Virgin).  

Realistically the Unrealistic Management expectations.. misleading the customers, giving them wrong expectations leads not to more profitability but rather to more dissatisfied, very annoyed, bitter customers too.. same as their nickel and dime to death extras business approach..

 
 http://picasaweb.google.com/anonconformer/Thenonconformer

 

 

see
https://thenonconformer.wordpress.com/2009/11/08/bells-lies-vs-reality-again/
https://thenonconformer.wordpress.com/2009/11/10/iphone-palm-phone-rush/
https://thenonconformer.wordpress.com/2008/10/12/bell-telus-team-up-to-upgrade-networks-and-why/
https://thenonconformer.wordpress.com/2009/11/23/inevitable-reality/
https://thenonconformer.wordpress.com/2009/09/28/gross-vehicular-manslaughter-while-texting/
https://thenonconformer.wordpress.com/2009/11/04/canadians-want-a-full-cell-phone-while-driving-ban/ 
https://thenonconformer.wordpress.com/2009/10/03/insuring-adequate-consumer-protection/
https://thenonconformer.wordpress.com/2009/09/21/the-new-still-sad-unacceptable-reality/
https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access/ 
http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too/
https://thenonconformer.wordpress.com/2009/09/21/bittorrent-p2p-sites/

 

Which reminds me my Bell internet services is still disastrous, unreliable, I have connectivity problems even as of lately periodically when I have no downloads even, I have email sending problems as well.. and what Bell does not know who to fix this still and it wants more money? dream on..
 

November 10, 2009

Iphone, Palm Phone Rush

cell phone cartoons

It seems Canada’s iphone providers are a typical step backwards again.. In a rush to make money, while screwing consumers too often, they do  selll   inadeqate objects or those too quickly outdated..  toohttps://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
 
 Rogers officially releases Dell Streak for $149.99 next on 3-year Rogers states that this product is “Designed with the future in mind, the Dell Streak will support over-the-air updates including Android platform upgrades, Adobe Flash 10.1, video chat applications enhancements and other software innovations.” The Streak comes with Android OS 1.6 but will be upgraded to 2.1 (no talks of upgrades past this yet).It’s a disservice to customers to sell something like this to customers that may not be informed enough to know better. No word on the actual actual upgrade date, is insane. I wouldn’t touch this device with the outdated Anroid and no confirmed update date. Don’t buy it until you see Android 2.2 on it. Android 2.1 doesn’t support Adobe Flash. Sony Ericsson has a hard time moving from Android 1.6 to 2.1.Here is the link: http://blogs.sonyericsson.com/products/2010/09/23/update-on-updates/ 

 Does it also mean  (1) Rogers is the exclusive seller of this device in Canada; or (2) a person using this device will not be able to roam onto other networks such Bell, Telus or any carrier outside Canada (e.g. AT&T, Vodafone, etc.). It is SIM locked to Rogers?there is no way to switch to another provider.Canadian carriers are bot required to provide the unlock code upon request?  In Canada, there are no laws regulating SIM locking or unlocking.  The  consumer advocates say all carriers are inserting locks for no other reason than to keep customers from switching. Most carriers charge $20 for each month remaining on a contract, and more if the customer has a data plan, so a subscriber who cancels a two-year plan after only one year would be on the hook for at least $240. Locked phones also force consumers to pay their carrier’s often-hefty roaming fees when travelling internationally. With an unlocked phone, the owner can buy a Subscriber Identity Module (SIM) card from a local carrier for a small fee and make much cheaper calls wherever they may be.  The big 4 are still screwing the consumer  It is time to unlock the phones and let providers compete on a level playing field for the provision of service. Unlocking phones will also allow many companies that don’t offer telecommunication services to sell phones – that means downward pressure on the price of phones and phones that are current. The teleco skullduggery has got to be stopped. Unlocking phones is a start.

Canadians can still unlock their phone through several methods, such as independent phone dealers found in many malls, but it often incurs an additional charge and voids the warranty on the device. Doing so is  Competition in the wireless industry is heating up with the recent launch of several new carriers, but critics say Canadians are still facing at least one big barrier to choice — locked phones — and a new copyright bill expected to be introduced this week could make matters worse. Read more: http://www.cbc.ca/technology/story/2010/05/31/copyright-cellphone-locks.html#ixzz14uCT7obZ

https://sites.google.com/site/euprepaidcallingcardssims/mobile-manufacturers/box-breaking/sim-lock

Unlocked iPhones Could Herald True Mobility  http://www.michaelgeist.ca/content/view/5144/135/

Many US or Canadian based cell phones do not work at all in China.or elswhere too?  If you  have confirmed that your cell phone will work in China, you can either decide to keep the current SIM card with your provider in the phone and pay the extremely high rates that North American providers charge to use their service in China or, you can swap out their SIM cards and use a local Chinese one and literally spend pennies as opposed to dollars. SIM cards for China are easy and inexpensive to find and purchase in China but, please note that there are many types available for purchase. Not all will allow you to place international calls. You may also purchase them online. There are several US vendors, including www.cellularabroad.com and http://www.amazon.com that offer SIM cardshttp://www.chinatoday.com/travel/china_travel_guide/cell_phone_service_advise_for_china.htm

GOOGLE’S Android mobile operating system has surged past Apple’s iPhone and Canada’s Blackberry in the third quarter to become the world’s second biggest smartphone platform. Finland’s Nokia sold 29.5 million smartphones during the third quarter of the year for a 36.6 per cent share of the worldwide market, down from 44.6 per cent a year ago. Sales of Android-powered smartphones soared to 20.5 million units, giving the Android platform a 25.5 per cent market share, up from just 3.5 per cent a year ago. Apple’s iPhone was next on sales of 13.5 million units for a 16.7 per cent market share, down from 17.1 per cent a year ago. Canada’s Research In Motion, maker of the Blackberry, was in fourth position with sales of 11.9 million units. Its market share dropped to 14.8 per cent from 20.7 per cent a year ago. Microsoft’s Windows Mobile saw sales of 2.2 million units giving it a 2.8 per cent market share, down from 7.9 per cent a year ago, worldwide mobile phone sales totaled 417 million units in the third quarter, up 35 per cent from a year ago. Smartphone sales grew 96 per cent to 81 million units and accounted for 19.3 per cent of overall mobile phone sales in the quarter.  

 

The lying spin doctors at  the news media, Canada’s major telecommunications firms are busy working too .. Bell also does not discriminate, show partiality, it seems ready to abuse anyone.. Competition between Telus, Bell and Rogers, which control about 90 per cent of Canada’s wireless market, intensified when Bell and Telus upgraded their wireless networks, enabling them to sell Apple’s coveted iPhone for the first time earlier this month. Network speed doesn’t matter to regular cell phone or internet  users,   because it makes no difference for voice usage, but it becomes crucial to the smartphone experience when using bandwidth intensive programs, and for persons who  like to view, download multimedia on the net..
 
On top of that many people have rushed to get a  cell phone and have tied themselves now  to a long term telecommunication provider contract while meanwhile very significant consumer features, new application usages have evolved..  and these thus have made their phones obsolete very quickly. Now  being able to listen to music while browsing the web and sending email makes a multi-tasking Smartphone an appealing option, plus the ability to watch videos online as well. A cell phone’s integration with popular and widespread Google apps like Gmail, Google Calendar, and Google Voice will help with its popularity.
 
 
Advertised speed is now again at the centre of a legal dispute between two of the country’s largest cell phone providers. Rogers and Telus. Telus Communications Inc. launched a lawsuit against Rogers Communications Inc. in British Columbia’s Supreme Court over Rogers advertisements that claimed its wireless network is the “fastest” and the “most reliable” in Canada. Rogers claims  its mobile network indeed provided faster data speeds than those of its competitors, Telus and BCE Inc.’s Bell Canada. Actually the  data speed are not consistent from day one now too and many customers have complained they do not continual recipe the expected, advertised speeds.  Telus says   its new network offered speeds as fast as those provided by Rogers  in areas available. Rogers’ advertising also  gives consumers the impression that its network provides better call clarity, fewer dropped calls and more reliable data transmission  and even all that is questionable from any communication firm now  too. 
 
 
Phone customers in  parts of Ontario were  feeling frustrated after several hours of disrupted phone service, according to the Canadian Press new service.  Some phone calls  were dropped during the day. Because the outage was the result of a problem at Telus Corp..  Rogers said it has internal and third party external audit since 2007 as proof that it is the most reliable network. Rogers added Telus lack data on its network performance.
 
“Rogers has no network advantage and shouldn’t be misleading the Canadian populace with “false superiority claims?” or any of the Canadian firms now still too.. One can read about  loads of customers dissatisfaction about Rogers, Telus, Bell posted on the net now already too.  Rogers Wireless was   disputing a Bell Canada ad claiming Bell has the “the fastest … network across North America early in the year.” The ASC found the claim to be false, but Bell Canada ignored the ruling and continued to run the advertisement, because they don’t recognize the organization as legitimate. …it seems I only hear bad things about Bell Canada. Are they really that bad?  Worse. Plus they offer less and charge more. If I’m not mistaken they are also the most expensive for anything (internet,phone etc)if your not on a contract.”
 
Our monopolistic Canadian wireless carriers are engaging in a war of words over even false words over speeds, reliable, etc., Telus. Rogers, Bell spin doctors all unrealistically say they expect to make loads more money gouging the customers with extra fees.. Dream on. Canadians are known to be cheap for a start eveben. Telus.   B.C.’s largest private corporation, now has a “long-term evolution” network that will maybe provides a true global standard in five to six years while others already offer compatibility all over the world .   A prolonged recession combined with higher up-front costs for new smart phones has forced Telus Corp. to cut its overall financial outlook for the fiscal year even as it faces greater competition    Combined with upfront costs Telus and the others too  must pay Apple and other handset makers such as Research In Motion Ltd. for devices means earnings for the year will be lower than expected, Telus said.  Canadian carriers pay as much as $400 per iPhone with the hope that subscribers will surf the web, pushing up data revenues. Not a very realistic hope. When Consumers are already money conscious, because of the present recession.
 
Rogers Communications Inc.,  has been the market leader in wireless in Canada for years – in part because it was the only carrier to offer HSPA, favoured by handset makers like Apple Inc. The adds also do say “Telus and Bell went live with their next-generation 3G wireless network last week, delivering high-speed Internet service that’s up to four times faster than home service delivered by wires.”  Telus has spent hundreds of millions of dollars overlaying its existing cellphone network with high-speed packet access (HSPA) technology in partnership with Bell Canada, The massive 1.1-million-square-kilometre network extends across British Columbia, Alberta and eastern Canada now.   This  wireless service is available through an Internet stick that goes in a port on any laptop computer, and network speed of 21 megabytes per second that is fast enough to download and view high-resolution video, there is a COST ASSOCIATED WITH UT STILL TOO..   Now that Bell Mobility and Telus Mobility have a joint sleek new wireless network, they have to contend with headaches that had been a concern only to their rival, Rogers Wireless, burdens, like “grey market” unlocked phones and data roaming, The Bell,  Telus  network reaches also across the two western provinces and into Canada’s major urban centres but still does not cover all of Canada.. Telus/Bell HSPA+ network misses almost 2 complete provinces and northwestern Ontario for any coverage, and does not allow in country GSM roaming.across the two western provinces and into Canada’s major urban centres but still does not cover all of Canada..
 
Telus sues Rogers over advertised claims    Telus Communications Co. is suing Rogers Communications Inc., claiming Rogers no longer has the right to call itself “Canada’s most reliable” or “Canada’s fastest” network.  So if Rogers wants to continue with this claim, they should cover all of Canada and all their customers. Not just the ones that happen to live in a major city centre. Nationwide coverage??? Not even close.    I currently have Telus “high speed” Internet service. On numerous occasions, this Telus service has been slower than my old 56K dial-up service. That is why I am canceling my Telus service as of next week and going with the competition (just to see if they are any better).   Telus is in no position to be taking legal action based on Rogers engaging in misleading advertising. Telus does it too, with its advertised claims of high speed internet access. If Telus is advertising high-speed Internet service, it should be high speed 24/7, and not just when the network is not busy.   And this is not just my computer or modem being slow, as I have had numerous others tell me that their Telus “high speed” Internet service is very slow at times.   A perfect example of the pot calling the kettle black   Just another couple of corporate crybabies looking to gouge the customer.  http://www.cbc.ca/canada/british-columbia/story/2009/11/18/bc-telus-rogers-lawsuit.html

Misleading facts , costs or hidden costs already too. Rogers scrapped its unpopular ‘System Access Fee’ earlier this year, but replaced it with a Government Regulatory Recovery Fee, and increased the price of some cell phone plans. “I suppose that they hoped by putting ‘Government’ in the title that people would assume the fee is legitimate,” quipped Virgin Group Chairman, Richard Branson and   “Bell, which owns 100% of Virgin, is the only carrier still charging a system access fee for new customers.” As for the Government Regulatory Recovery Fee, Rogers says it covers “provincial 911 fees, spectrum acquisition, licensing charges, and contribution charges to help subsidize telephone service in rural and remote areas.” It is about half the cost of the old System Access Fee, which is still charged by Bell Mobility (but not Virgin).

False misleading advertising has long time been made by Telus, Rogers, Bell and others in Canada whole the Ostrich federal consumer dperantmt, government did nothing.. I even wrote to you about THIS ISSUE  too and what it takes the courts to deal with everything now, AND so why do we need the  government ?

AND ANYONE WHO HAS TRIED TO DEAL WITH BELL SERVICE, COMPLAINT DEPARTMENT KNOWS HOW OBSTINATE, STONE WALLING, UNHELPFUL THEY MOSTLY CAN BE TOO..

It is an established, undeniable fact that at least 40 percent off Bell’s present, past customers have  been dissatisfied with the actual customer support they have received in Canada relating to cell phones, internet services, billings, etc. That is why many of them have gone elsewhere even to Videotron, Acanac, etc.  https://thenonconformer.wordpress.com/2009/11/08/bells-lies-vs-reality-again/

  
see also
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
https://thenonconformer.wordpress.com/2009/09/09/skype/
https://thenonconformer.wordpress.com/2009/09/21/the-new-still-sad-unacceptable-reality/
 
 
 Many can see clearly that Rogers, Bell, Videotron, Shaw, Telus all only care about one thing.. maximum profits.. motivated by maximum greed..  mostly finding an excuse to charge the customer even for more.. and yes that they have done with their lies, distortions … and no one cares about integrity or  the citizens, consumer, the CRTC or the governments now included. 
  
Public exposure and prosecution of the guilty persons seems to be most effective way that works for everyone’s benefit in dealing with the bad acts of others still.

November 8, 2009

Bell’s lies vs reality again

   
  
 
 

 

 

 I can’t believe it decades later some sick control fool still tries to give me orders, tries to enslave me, walk over me, and why do they think they can even do it… My logo name alone should have warned them –  thenonconformer. The best way to deal with any of these false slave drivers is to shout rape loudly to all persons, and let everyone know what is being done. the News media is not the only one that can shout sins across the housetops, so can we  all with the internet now too. The past once nobodies like Apostle Paul, Marlin Luther, Martin Luther King all had learned the pen is mightier than the sword.. once the truth is exposed, the proper informed persons tend to deal with the matter, and with those involved next anyway.. but too bad the bad guys did not repent when they had a chance, for next it is often really too late to avoid their coming  real negative  consequences..  Now I have been OFTEN writing to news editors for the last 30 years.. MAILED OUT EMAIL TO THOUSANDS EVERY MONTH TOO,   in all that time less than a dozen important people asked me not to write to them any  more, and less than a handful news editors now too.. many of these politicians who  how had written to me had lost reelection next.. and do note that all of the news editors that wrote to me and said do not write to me anymore their firms are financially broke today, and even some gone out of business.. like the Montreal CFCF. You see they broke the first law of successful management.. you do not despise, mistreat, abuse others and hope to get their vote, support,  but  now they also broke the other rules next.. and you do not abuse others for you do not know who their  friends are now  are too.. These bad CONTROL FREAKS WHO TRY TO ENSLAVE, DOMINATE OTHERS ARE SICK PEOPLE NEEDING still PROFESSIONAL HELP IN REALITY.. We also do all know that most persons  still  tend to take an ostrich denial approach to their own faults, shortcomings still and thus hasten their own downfall as a result too.. When a business’s profitability is severely reducing, dropping, the top  management often fails to admit the truth, the real reasons as to why,  and they also tend to falsely among many other things
– lie some more
– raise their prices to try to try to increase their profitability, making themselves more uncompetitive
– cut back on customer services, clearly making matters even worse
– resort to costly, false, misleading advertisements again
– blame their employees , and have a high employee turnover, making matters worse
– blame other facts for their own management failures,
– really do not provide a positive, competitive  service
– generally fail to replace all of the bad top executive, middle managers with good personnel
What to Do When You Have Complained Without Any Results? KEEP ON MAILING YOUR COMPLAINTS TO ALL TILL YOU GET RESULTS FIRSTLY..
AND ANYONE WHO HAS TRIED TO DEAL WITH BELL SERVICE, COMPLAINT DEPARTMENT KNOWS HOW OBSTINATE, STONE WALLING, UNHELPFUL THEY MOSTLY CAN BE TOO..
FALSE MISLEADING ADVERTISING ALREADY BY Bell  their  fastest and most reliable wireless network INCLUDES ONLY SOME PARTS OF CANADA, NOT APPLICABLE CANADA WIDE..
 
 Many can see clearly that Rogers, Bell, Videotron, Shaw, Telus all only care about one thing.. maximum profits.. motivated by maximum greed..  mostly finding an excuse to charge the customer even for more.. and yes that they have done with their lies, distortions … and no one cares about integrity or  the citizens, consumer, the CRTC or the governments now included. 
  
Public exposure and prosecution of the guilty persons seems to be most effective way that works for everyone’s benefit in dealing with the bad acts of others still.

Reality
Bell launched their HSPA network on Tuesday and 3 days after we’ve been informed that an new issue has popped up. It’s regarding select Canadian customers on their HSPA network who are getting billed for roaming while in Canada. Apparently, as experienced with EVDO devices, the HSPA devices may be picked up by a U.S. cell tower and those customers are being billed US roaming rates.
http://mobilesyrup.com/2009/11/06/bell-creates-accidental-roaming-in-canada-as-some-hspa-clients-getting-charged-while-in-canada/

The spin doctors, liars were at it again, also telling you that iphones sales were recession proof and that many, many people in Canada were buying the cell phones now,  but the real reality was, is that Canadian Mobile Phone Market had stalled in Q3, thoid quarter of the year.  The projected  Canadian mobile phone market growth now  did not occur again. The market rather receded 8% in the third quarter of 2009 (3Q09), which also had marked the third straight sequential decline, according to preliminary results from IDC Canada’s Mobile Phone Tracker. Handset makers had also shipped 4% fewer units to wireless service providers and other channel partners in the third quarter when compared to the same quarter last year. Some analysts  now  attribute  the weaker-than-projected  performance to the actual tepid Canadian economy, which is still in a recession, and the shrinking traditional phone segment, plus whatever. It’s all also a step backwards when compared to the market performance in the second quarter of this year – the third quarter shipments had declined 1.7% compared to 2Q09.. reality contradicts the liars again.

Now here is something most active computer internet users do also know and have also complained about.. Did you also now  notice that none of the Canadian news media will confront Bell or the CRTC about any of this, Bell’s immoral acts and now why is that? Do tell us all. They want to get Bell’s advertisements? or they too have something to hide? which one is it?  Well when you do rightfully tell the real truth like I  do, next there is nothing to try to hide, to deny, to cover up, and  it makes life much more easier too. I do not have to threaten anyone or threathen falsey to sue them now too.

False misleading advertising has long time been made by Telus, Rogers, Bell and others in Canada whole the Ostrich federal consumer dperantmt, government did nothing.. I even wrote to you about THIS ISSUE  too and what it takes the courts to deal with everything now, AND so why do we need the  government 

CBC did not mind writing about New conflict unearthed at Ontario Health … but what about the other bad guys like Bell now too? If you have a tip, please send us an email at yournews@cbc. 
 Firstly real Life mainly is not about the Government, the news media, anyone else to be here to help  the selected few, big business mostly to make more money and to get richer in fact. Life it is about all of us helping to meet the basic, essential needs of all Canadians, note all, young and old, male and female, white collared or blue collared, professionals, unprofessional, natives or non natives too.
 
It is an established, undeniable fact that at least 40 percent off Bell’s present, past customers have  been dissatisfied with the actual customer support they have received in Canada relating to cell phones, internet services, billings, etc. That is why many of them have gone elsewhere even to Videotron, Acanac, etc.
 
Bell spin
Bell’s New Network Fastest And Most Reliable  MONTRÉAL – Canadians can now access the country’s largest, fastest and most reliable wireless network with Bell Mobility’s launch this week of its highly anticipated HSPA network and a range of new HSPA smartphones and turbo sticks.
> From: Lynn.Burgess@cbc.ca
> Sent: Tuesday, March 02, 2010 10:47 AM
> To: Paul Kambulow
> Subject: Re: Since it seems many Medical Administrators do insist that the whole world read about it
>
> Please unsubscribe.
> Lynn Burgess
> Producer, The National
> CBC-TV Toronto
From: paul kambulow
Sent: Monday, November 09, 2009 6:40 PM
Subject: Bell’s lies vs reality again « The non conformer’s Canadian Weblog
The bigger they think they are the harder they do fall next too.. It is really not what you think you are that counts, but rather how the other people mostly do see you now.. they are sadly what laughing at you too? People always do watch how you do treat others, cause they know they likely will be treated the same way next too. Do you treat everyone else the  way you treat me too?

From: Lynn.Burgess@cbc.caSent: Monday, November 09, 2009 9:49 AM
To: paul kambulow
Subject: Re: bell-sipport.jpg
Would you please remove my name from your mailing list?
Thanks,
Lynn Burgess
Producer, The National
CBC-TV Toronto
>>> “paul kambulow”
From: paul kambulow
Sent: Sunday, November 08, 2009 8:30 PM
Subject: bell-sipport.jpg
https://thenonconformer.wordpress.com/2009/11/08/bells-lies-vs-reality-again/

From: Paul Kambulow
Sent: Monday, November 09, 2009 2:31 PM
To: Lynn.Burgess@cbc.ca
Subject: Blog Stats ‹ The non conformer’s Canadian Weblog — WordPress
Do also  Note the bad CRTC is my number 2 most read post to date …
My Top posts the last few years..

Title
Divorce And Remarriage In The Christian Church
CRTC’s Farcical hearings on Internet speed Internet
2009 CANADIAN EDITORIAL CARTOONS Politics
l care.. CANADIAN HEALTH CARE medical Health care
Toronto Airport Christian Fellowship Church
Christian and Missionary Alliance Corporation

I do not need to pay for a Poll to know what many Canadians are interested in…
Now as a CBC publicly owned  investigative reporter are you willing to take a full closer look at how big bad actually Bell operates now and abuses many of it’s customers undeniably, if not why not?

From: paul kambulow
Sent: Monday, November 09, 2009 2:29 PM
To: Lynn.Burgess@cbc.ca
Subject: Re: bell-sipport.jpg
Will you please get another job  first.. for the CBC is also still Canadian tax payer’s supported..
Our personal  free speech right to now write to any news editor in Canada is undeniable now too,
or do you now want to specially debate that now with me on the whole net for the whole world to see and read? I gladly will discuss it,
From: Paul Kambulow
To: Lynn.Burgess@cbc.ca
Sent: Monday, November 09, 2009 3:00 PM
Subject: RE: Blog Stats ‹ The non conformer’s Canadian Weblog — WordPress
Please remove my name from your email listings
Thank-you.
Lynn Burgess
Producer, The National
CBC-TV Toronto
>>> “paul kambulow”  11/9/2009 2:54 PM >>>
Please confirm your present job status at the CBC and who your immediate supervisor now is as well.  After all the CBC is now also to be transparent and accountable. Thank you

From: paul kambulow
Sent: Monday, November 09, 2009 5:39 PM
To: Lynn.Burgess@cbc.ca
Subject: Re: RE:Blog Stats ‹ The non conformer’s Canadian Weblog — WordPress
I learned long time ago that merely telling the truth to some people will not work, they have their false idols, false lies they still want to handle, and they will take the Ostrich approach to the truth, but hopefully the truth will next still help some people.”

Please do first reply to me, please do answer the question or quit the CBC first.. it is as simple as that.. you like to write about corrupt eHealth officials but not about corrupt Bell employees? I do not work for you, I do not take your orders.. you work for me, all the Canadian citizens.. I send out hundreds of these to elected representatives, others  and only one, you did not like it… why was that?

Remind your Boss also in full I have a right of free speech in Canada, whether you likese  it or admits it or not.. and don’t bother sending the police to my home about my letters, cause they have come and gone many times, sent by other crooked political masters too,  and yes many of whom next lost their re-election next too, and I am still writing the last 3 decades even  to all..

Now I would rather you deal with the issues I write about and rightfully now too

Paul Kambulow
Copy to the net too..

Bell does not discriminate, show partiality, it seems ready to abuse anyone.. ROGERS AS WELL NOW FOR THAT MATTER https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/
 
Telus sues Rogers over advertised claims    Telus Communications Co. is suing Rogers Communications Inc., claiming Rogers no longer has the right to call itself “Canada’s most reliable” or “Canada’s fastest” network.  So if Rogers wants to continue with this claim, they should cover all of Canada and all their customers. Not just the ones that happen to live in a major city centre. Nationwide coverage??? Not even close.    I currently have Telus “high speed” Internet service. On numerous occasions, this Telus service has been slower than my old 56K dial-up service. That is why I am canceling my Telus service as of next week and going with the competition (just to see if they are any better).   Telus is in no position to be taking legal action based on Rogers engaging in misleading advertising. Telus does it too, with its advertised claims of high speed internet access. If Telus is advertising high-speed Internet service, it should be high speed 24/7, and not just when the network is not busy.   And this is not just my computer or modem being slow, as I have had numerous others tell me that their Telus “high speed” Internet service is very slow at times.   A perfect example of the pot calling the kettle black   Just another couple of corporate crybabies looking to gouge the customer.    http://www.cbc.ca/canada/british-columbia/story/2009/11/18/bc-telus-rogers-lawsuit.html
 
Telus Communications Inc. (T-T33.500.200.60%) launches legal action against Rogers Communications Inc. (RCI.B-T33.00-0.14-0.42%) for allegedly misleading ads claiming Rogers provides “Canada’s fastest network.”  In documents filed in B.C. supreme court, Telus says that since a Nov. 5 upgrade, a network run by Bell (BCE-T27.640.431.58%) and Telus offers faster and more reliable service than the Rogers network.  Telus says Rogers advertisements introduced in 2007 and continuing after Nov. 5 that claim Rogers provides “Canada’s fastest network: two times faster than any other,” are now false and misleading.  Telus also claims similar advertisements that Rogers provides “Canada’s most reliable network,” have also been false since Telus’ upgrade.  Telus is seeking a declaration from Rogers that its advertisements breached Canada’s Competition Act, in addition to injunction from distributing the ads, damages and compensation. Canada’s wireless telecommunications industry, in which Telus, Bell and Rogers control about 90 per cent of the market, is set to become more competitive as Telus and Bell introduce Apple’s coveted iPhone, which Rogers has offered for more than a year.  http://www.theglobeandmail.com/globe-investor/telus-sues-rogers-over-ad-claims/article1368486/

WHAT REAL RELIABLE DATA ALSO DO THEY HAVE TO SUPPORT THE TERM MOST RELIABLE NOW.. BY THE ACTUAL THE NUMBER OF CUSTOMER COMPLAINTS? OR IS THIS THEIR OWN SELF ANALYSIS, OR A PAID SPIN DOCTOR.

Telecom New Zealand’s Australian arm, AAPT hails as Australia’s first ISP to launch an ADSL 2+ plan with limitless downloads, no capping and no throttling. It has initiated with the offering of unlimited ADSL2+ broadband service to customers who are interested to sign-up for two years for around a $99.95 per month. However, a dozen ISPs offer unlimited downloads as part of their broadband Internet plans, but most of them facilitate reduced speeds while others charge fees for extra downloads. AAPT Chief Executive Paul Broad quoted, “As consumers, we all have a moral responsibility to ensure recording artists receive the royalties they rightly deserve and by offering our Entertainment Bundle we’re encouraging Australians to do the right thing”. In addition, AAPT has also undergone a deal with music label EMI to facilitate an online music service with the offer which will include $50 worth of song downloads and unlimited streamed content.
Quebec-based internet service provider Cogeco Inc. has stopped advertising its services as the fastest in in two Quebec cities after the Competition Bureau ruled the ads were misleading. The federal agency said the misleading claims about Cogeco’s services services in Drummondville and St-Hyacinthe had been clarified, but didn’t didn’t provide details on when the ads ran or say if its probe was spurred by a consumer complaint. The bureau said consumers had no way to compare the speed of Cogeco’s services with those of all of its competitors in the two cities, and it was therefore impossible for Cogeco to claim that they offered “the fastest” service. Cogeco’s CEO Louis Audet defended the ad campaign, saying the firm at the time had used an internet site that rates broadband speeds globally.  Cogeco is now using another method to compare speeds with them. Audet said he considers the Competition Bureau’s investigation to be minor. “I think what we were doing was rather benign. We advertised ourselves as the ‘fastest’ which is really the platform that we use across all of our territories where we compete with Bell and Telus,” he said

.http://ca.news.yahoo.com/s/cbc/091217/business/consumer_consumer_cogeco_1

Claims about speed and reliability are becoming issues of dispute among Canada’s major wireless companies, too. They are fighting legal battles over those issues as they position themselves for more competition as more players enter the cellphone market. On Wednesday, a B.C. court ruled that Bell Mobility could not claim it was Canada’s “most reliable network” after Rogers challenged Bell’s ads as misleading.  Last month, a B.C. court brought an injunction to force Rogers Communications to stop claiming it was Canada’s most reliable network. That was the result of a complaint by Telus.

As the CBC’s Lynn Burgess http://www.cbc.ca/toronto/features/marywiens/ehealth.html knows first hand I seriously challenged Bell’s claim of being the most reliable network, as I have often posted on my sites this fact as to how unreliable they rather were . I have often rightfully said it is a very common unacceptable Canadian practice to lie in business and we keep on getting new news media evidence of this now as well..

.

 

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