Montreal, Quebec I pay $250 a month for Fibe tv, & internet .. I don’t appreciate being lied to! Our service actually goes out often.. they claim it never gets interrupted ..
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I cancelled my tv service she because the reception would come and go and twice
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We have SERIOUS issues with our internet. It’s absolutely DISGUSTING!!! It’s RARELY available and when it is, it’s so slow i have flashbacks of dial up!!
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Oh and they make you believe you have amazing internet speed because you’re not sharing with the general public. This is complete BS. As soon as anyone is on the internet with ONE device, all of internet connections are USELESS. They are so slow that a signal is usually not even detectable!
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Finally Bell will get sued.. I suffered a lot with them, they have the worst customer service I ever seen, prices going up regularly, unexplained charges. They fool people of promotions for 6-12 months and then you spend the rest of your life paying for overpriced service
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such a waste of time and money being with them … losers … It’s a totally scam.
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I’ve been given every song and dance from Bell about our poor service. The node is almost 2kms away and our so called Fibe is always going down and we are always on the phone with Bell. In fact, this week we received a new customer service contact number in mail for being a preferred customer. I don’t want a special number I want good service so that I don’t HAVE to call Bell.
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I just had this argument with Bell this week . They are saying I am with Fibe ( fiber optic) and I am saying no Fiber optic here only copper !!
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I for one can verify that the so called “Fibe” uses the old phones lines in the basement of my apartment building – no fiber optic cable – then it connects from my phone jack to the modem – it’s basically DSL with the illusion of a Fibe network with a premium price tag
It was my biggest problem having fibe was the maIn box down my street. Have internet that was down more than up withbell fibe. They said not enough room in the box… so i was the final one jammed in and they needed to build a new entire box but 7 service calls could jot get that done! So I quit bell ! After the months of grief and torture with the customer service which isnt any service at all. Ill be watching and waiting to get some money back
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There is nothing lightning fast about my FIBE connection.
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I fully agree with all the comments regarding poor technical and customer service. I have so many service outages that it is frustrating. I used to call technical service and after so many calls I realized thay have two steps, first you contact a person that asks for the problem then this person tells you to do this ando do that and you do it and nothing happens so he transfers you to a higher level where yo have to repeat the process again and with no definite results. Then they decide that a technicien has to come to your house to fix the problem. So, they schedule the technicien who comes to your house, spends a couple of hours doing the same things that you were asked to do on the telephone with technical service. The system works ok for a couple of weeks and there it starts again.
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When something is advertised, a company is expected to deliver what they advertise. A customer shouldn’t have to do any kind of research. Wrong advertisement is the problem here.
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Bell connection really sucks and their technology requires cables at different places.
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I’m paying $175 for 2 years. They told me I would have my own fibre optic line coming into my house and that my service would be better than on Rogers. That wasn’t true. They installed copper line into house and my internet is slower than it was with Rogers. It cuts out just as much.
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Seriously though, it’s better to just avoid Bell services. Unlimited 3rd party Internet can cost as little as $40/ month and you can stream anything you want online.
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Bell customer service has not been very good. I am glad attention has been brought to them. We are all getting screwed!
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I have quite the story when it comes to Bell!!! They are liars and they have the most incompetent customer service ever.
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Google the decades long close to ‘heart wrenching complaints against Bell ‘ with most being unresolved and that to this day continue – and then Bell Shareholders wonder why their shares continue to either plummet or at best stay stagnant? Bell Executives should be taught: “A company is only as good as its management”… Especially (Bell Quebec) – Bell Satelite management – it’s an OMG disgrace that is almost impossible to describe.
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Bell are crooks!!
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It is about time someone put a stop to the Bell’s misrepresentation.
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Every month I have a anxiety attach when I get my bill!! I CANT STAND THEM! I also hope someone from bell reads all this!
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I fight with them every month since 2010 my bill is never the same …..Service sucks
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Bell misleads customers…period, not just with five, with all services.
I had that exact anxiety for 6 years until I cancelled the service
So happy I switched to Vidéotron last year! Bell sucks! They are liars and cheaters!
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poor suckers thinking bell is a good product
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I can say ,totally robbed by the internet service I am getting from bell. I am paying almost $60.00 monthly , very slow connection & kill most of the time , in browsing to get what I am searching & waiting for almost more than one hour to speak a representative, by phone.
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So, Bell lied again! Surprise, surprise.
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I also have problems with bell
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My bell “Fibe” service drops at least 4-5 times a week and pixelates everyday!!!! And they don’t have a solution to this problem!!!
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Oh wow , i really thought my case was isolate
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