The non conformer's Canadian Weblog

May 18, 2008

On how to deal with it

On how to deal with it 

A great constant high speed Internet service,  or problem plagued one rather?
Did you pay for an high speed unlimited download, constant, reliable  Internet services from  Rogers, Videotron, Telus,  Bell Sympatico, or what ever? and you clearly you still do know that your ISP, Internet service provider’s system is slow, sluggish, constantly downed, and they does not give you even their original promised high speed rather? Are most of these ISP companies the same, or what they are all good or all bad too?
Well be of good cheer, for you likley here are not alone too, their are likley now  hundreds of thousands of persons even like you. Complaining now too.
So what can you personally really do good about any of it now too?
Well you   first now  call  supposedly  your Canadian Bell Sympatico technical representative or what ever, rightfully and next likely they will refer you an supposedly appropriate Internet site, send you supposedly appropriate emails or you will by phone be told any of the following –
1: The problem is with your Computer operating system, you might have to contact Microsoft for it might be defective. But if that was the case none of the programs on your computer would be working firstly.
2: The problem is in your memory or hard drive cache, or your actual memory capacity, management of it, but you have already rebooted your computer, deleted the temporary files and it does not help.
3: The problem is with the much too many spyware on your computer,  but you already have a good spyware checker, and you do a weekly regualr maintenace on your computer too.
4: The problem is likely a virus on your computer causing all these  problems, but you already have a good virus checkertoo.
5: The problem might be with you home, office internal phone line connections, or the related cable connections and filters, and so they may if you are lucky send you a technician to look at it.. they sent  you 6 of them in one year even.. it does not help basically.
6: The problem might be with your modem itself, so they next do send you another one, and next another one and next another one too.. 6 of them..
7: The problem might be in your inappropriate initialization, configuration of your modem, or your emailing software and they will help you on line to reconfigure it.
and none of this it does not help you? But why?
– Maybe you just run out of luck and the representative you dealt with is firstly  totally incompetent, as it is likely in half of the cases to start of with, and the representative they  falsely do next  object to you for your  raised your voice in protest, and so they does even hang up on you. They do not want to admit they are incompetent, basically stupid to you for their boss, or another department,  might find out if he the boss does not know it already?
– So you do immediately call back and ask to speak to the manager, the Bioss himself and likely next also  find out he knows nothing about computers, or even about  bitt torrents too?
– So next your complaint phone call is now eventaully transferred to the Bell Sympatico accounting department, but they still do want to know why you are talking to them? for they know nothing about these problmes of yours, nor especially about the Internet,  and they really cannot help you.
-Finally you next are even of you are lucky passed to the main Bell executive expediting office itself, and yes they finally do promise to look at it, to help you, but firstly to you they complain to you they are over booked and under staffed and they next do promise to call you back, days, weeks, months  later and hey still have not called you back too..
So what do you do next?
Maybe the main  Internet service problem is not in your home or office, but God forbid it may be at Bell Sympatico itself? your ISP? Their respective, representatives technicians, equipment, services too . It is likley next  generally a long drawn out affair before this or any of it is or  was admitted.
Likkely –
1: They your ISP have been, are cutting back on your email capacity and
2: They you  ISP have been, are cutting back on your download speed?
but now why would they even try to do that?
What they have over advertised their capabilities, and are unable to meet most of the customer demands on their services to start of with anyway?
Why? Firstly to make more profit, money and also to try to save spending their money installing any more needed high speed lines, because they do not have high speed fibber cable in most of Canada to start off, and high speed is only available what 4.5 km from the center of most Bell centers, in most of major big cities, and for the rest of you, they seem to only pretend only they are giving you high speed on their old, definitely inadequate phone lines.
But did you firstly even  check your actual download speeds being delivered by your ISP to you at any of the any reliable “Internet speed test” sites available on the net? Use a search engine to find them, try them all if you have to too. or try
So next  you do find out that your download speed as at now being 1 megs, or 2.2 megs but not the 6, 7 or 16 your had been promised and had paid for? Wow what a revelation?
Of course you immediately next do call your ISP, or Bell Sympatico technical representatives or even the Bell management and they assure you that you have the original promised speed, but  what else did you expect them to tell you, to truthfully tell you that they have not been keeping their high speed promises to you and many others the last many years? Now you got to be dreaming, or joking? if you think they might firstly tell you the whole truth, even if one honest person now next of five at Bell admits to it, the other 4/5 will likely next still deny it.
Or worse than all that Bell Sympatico now says to you that  if you enter now into a new, higher cost, higher speed contract with them they will overcome all of your Internet problems immediately? But can you even next trust them to do that if they have not kept their old promises to you firstly still too? Read the fine print on the new contract , many people wgo did not next found out they had lost their unlimited download capabilities.
Such above Problem ISP services has been the reality of many persons reality in my neighborhood
So next  you finally do  talk to your knowledgable, technical, nerdy  friends, others and ask them what you should   about it next?
1 One group says you should just forget the wool thing, that they had ripped you off all these years now too, and just pay the 100 cancellation fees and go to a new Internet service provider, and what makes them think it will be any better next there too?
2 The second group says try their new higher speed contract, likely with the same old problem behavior
3 The third group says fight back, and what is the best way to do this
– Write a letter to Bell, Rogers with a copy to your what useless too elected officials, Consumer Affairs Ministers, CRTC and copies to the major news editors asking your ISP or Bell to respect their past contract agreement with you and also  to give you a credit for your past inadequate services too ASAP. Immediately too.
– Register in wrting a complain with a proper regulating body..
So now you win your battle, get your original promised high speed Internet services finally, and they do give you your original promised download, speed, give you a credit as well for 6 months free Internet service, and you are on the ball,  rolling high. But for how long? What the right hand gives the left hand can take away?
A month later you sadly, furiously do  discover they your IP broke their agreed upon past promises to you, they even cut back on their high speed delivery to,,, etc.,
So what do you do now?.
Repeat the whole process… or move on? It is your choice still.
Broadband firms grilled over speed limits Broadband Finder
The Press Association – Guardian Unlimited – Broadband Watchdog – Which?
all 27 news articles »
Are you looking for a Cable or DSL, phone Internet service? First Search for the Internet providers available in you area, and also do ask your neighbors what is their experience concerning their Broadband service. Ask about:

 UK ISPs pressed to explain slow broadband (subscription), UK – 11 Oct 2007
The UK regulator’s consumer advisory body, the Ofcom Consumer Panel, has called on internet service providers to clarify advertised broadband speeds. …

ISPs quizzed over slow broadband
Which?, UK – 10 Oct 2007
Britain’s top internet service providers (ISPs) have been asked to explain why consumers often don’t get advertised broadband connection speeds.

In august Which? reported that although many packages advertise speeds of ‘up to’ 8 megabytes per second, the average speed for such connections was 2.7 Mbps.

1.  The “Speed” that they actually get.
2.  Down time experience.
3.  Speed Capping, and port blocking.
4.  Tech support.  In a case that the service is not obtained from the owner of the system (I.e. the Internet provider is not your regular Cable or Telephone provider).  It is very important to ask how Tech support works. In many situations the Tech. on site response can be very slow since your provider might need the actual line owner to provide the service.
Here is another truth that should have been dealt with a decade ago by the governments, governess too. Bell Sympatico’s poor Internet speeds, false, misleading adverting.. “Anyone can deliver the Internet. Only Bell brings you Total Internet.  New Sympatico Total Internet service from Bell gives you everything you need for a complete Internet experience, including: Consistently fast access that’s never shared 2 Consistently fast access that’s never shared  Your Internet access is yours alone, so you’ll enjoy consistently fast speed, without frustrating slowdowns, even during peak hours.  We have one of the largest fibre optic networks in Canada, and we continue to bring this leading-edge technology to even more homes, improving your Internet experience.” 
I have paid for and I am rightfully expected as promised a steady reliable high speed Internet system since 2001 but I have not received it for most of the time. I got the opposite.”Part of the problem that the Sympatico division is having, is that it appears to have over estimated the distance over which its network can operate effectively. Company policy states that high-speed service only operates effectively for clients that are located within four and a half kilometers from a Bell central office.  But according to one Bell employee, many customers that are close to, but not over, the distance limit are experiencing slow downloads speeds and difficulty logging on at peak periods. So why is Sympatico selling the service, when it can’t deliver? “ ”We have one of the largest fibre optic networks in Canada”, is also misleading because 90 percent of Canada’s geographical area cannot have this access, and that means that at least 50 percent of Bell Sympatico high speed Internet customers also do not have this access but are supposedly paying for it..These simple, clear issue should be resolved even in one day even by Consumer Affairs and not in  months, or years..
“To Bell Sympatico  January 31, 2008
Thank you for your long time awaited response but it was unacceptable one still too. Now deal adequately with my complaint, problem ASAP too.
 Real, enforced Consumer protection is needed against the too often lying, crooked Internet service provider’s and their personnel as well..
Bell Sympatico as I have detailed to all now many times, and undeniably too,  they have over advertised their capabilities, and are unable to meet most of the customer demands on their services to start of with anyway. Why? Firstly to make more profit, money and also to try to save spending their money installing any more needed high speed lines, because they do not have high speed fibber cable in most of Canada to start off, and high speed is only available what 4.5 km from the center of most Bell centers, in most of major big cities, and for the rest of you, they seem to only pretend only they are giving you high speed on their old, definitely inadequate phone lines.Please note that any traffic management by you now on any of my Internet downloads is illegal for I do for many years do  have a high speed unlimited Internet download contract with you. Any changes to it would require my mutual approval firstly tool. Your latest Internet management techniques have illegal violated your past contract agreement and you have to stop doing that or face a real penalty for not honoring our agree upon original contract by law now too. as far as the P@P usage it is none of your business firstly.. what I do with my computer on the net as well but firstly you u did not reply adequately to me for my Bit torrent software never blocked my email as I had told you before firstly so why do you say it does now supposedly? how would you know that? Rather you are the e one who reduced  my email capacity and download speeds illegally now as well firstly. Correct it immediately or else you will face the negative real consequences for breaking falsely my contract with you. Bell even does not do now  traffic management on all if it’s commercial customers now too… so do not do it on my services as well. ( Bell next changed it’s policy and it regulated it’s  ISP providers too)
Internet top Internet service providers (ISPs) have been asked to explain why consumers often don’t get advertised broadband connection speeds too. …”

 Bad persons, and Politicians, bad corporations  tend to be the same world wide, and the solution the same, full Public exposure and full prosecution of the guilty serves every one’s best interest next too still. For if the evil bad person is not exposed, punished they still  have no reasons to stop doing bad things and doing good things instead. They by the public exposure of their own bad acts they next also do find out that a good name was worth more than all the silver and gold they had hoped to acquire. And many next have as a result too.    

Because Bell Sympatico has often HAD breached my ISP contractual agreement  and  NEXT Bell Sympatico had forcibly falsely disconnected my ISP service with them too thus next  I have been forced to switch over to the Canadian   -Residential High Speed ADSL without any Limits and  No Blocked Ports or Traffic Shapping, plus Unlimited Downloading 100 GB of Online Storage Up to 5 Mbps Download and 800 Kbps Upload  $18.95 per month  This offer is available on a 1 year term and the first year of service. Call Tel:  1-866-281-3538 ,  1-416-849-8520

 “If you were half as good at running a company as you were at lobbying, maybe you’d have a better network,”  Quebecor executive vice-president Luc Lavoie who took a shot at the quality of Bell Canada’s cellphone service: .
 The future is wireless, some would say  and the  past way they have mismanaged their past land line, ISP services too,  clearly indicates they will do it also next with the wireless services too at the users, customers expenses…
Recent discussions by both Bell and Rogers on their Corporate need  to get more and more money, with even any excuse, still out of consumers, and to throttle the downloads,  only all clearly confirms the reality as to how poorly managed these same companies in reality are still.. They too now have been wrongfully over subsidized by the CRTC, the Canadian  federal governments now too… now it is rather time the citizens got the break, protection.

But the way the Bell customer support services tended to poorly handle my rightful complaints was ridiculous next as well. They had mislead me often as to what the real problem was, it was bad poor Bell itself, their inabilities  to meet theor own  promised contract terms. (Prov 27:2 KJV)  Let another man praise thee, and not thine own mouth; a stranger, and not thine own lips.
Bell Sympatico undeniably clearly had beforehand promised me verbally a “high speed unlimited, uncapped, reliable, continual download services,  and not they will try to next to  offer me this, submit  their best service but they had, have  to deliver to my next what was promised.  In reality they had clearly failed to live up to their own advertisement, promises because of their in incapableness now to do so to me and often as I had witnessed even for 24 months and rightfully detailed, had complained to them too.  Bell, their false pride of self importance has gone to their head and has allowed also the employees, even the president of Bell, vice president of Bell Sympatico to wrongfully now be abusive to  me ,  to wrongfully think that they can dictate their  own contract obligations, terms now to others, to wrongfully make their own self evaluations too, and that the others, like me, have no choice but to comply even to their clearly lies, distortions, perversities. The Bell president himself now also needs to be reminded that a contract is a joint agreement amongst two equal, mutually submissive  parties, and that both parties have to respect the contract agreement, and each other, meaning definitely that Bell has to respect the customer now too.. When this immoral Bell perverts now even writes to me and says according to our own records we have adequately supplied your our services, that is a disserted one sided fact, not necessarily or rightfully shared by the customer now, me. I have dealt with another ISP and they were more honest as to what they had promised me and next delivered in comparisons to Bell Sympatico  now too. The Bell competitors  download speeds are significantly higher all the time as well,  with no capping too  and even cheaper too.   
Reality- Dirty Dirty Bell Sympatico …the most abusive Corporation, firm I have dealt in Canada in my lifetime. Paul Kambulow
 Not acceptable, and Comments are not  needed  FOR THERE IS NO WAY TO DISPROVE THE TRUTH..




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