The non conformer's Canadian Weblog

October 26, 2015

Your Internet provider could be short-changing you

rcmp ()

In the last year 2/3 of users complained about the internet in Canada, even that it  is too costly, Bell got the highest number of complaints.

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We all should be really concerned now whether Internet service providers  such as Bell, Verizon are misleading customers with slower-than-advertised speeds.  Your  Internet provider could be mostly  short-changing  You, consumers by charging them for faster broadband speeds and failing to deliver the speeds being advertised. Now  each company should  provide copies of all the disclosures they have made to customers, as well as copies of any testing they may have done to study their Internet speeds. We deserve the Internet speeds they pay for. But, it turns out, too  many of us may be paying for one thing, and getting another. It seems they all still lie, are guilty of false, misleading advertisements. Most  broadband providers claiming to offer super-fast Internet connections may be rather delivering service that is slower than advertised.  It is immoral  that the broadband speeds that you pay for are so unsubstantiated  in reality. 

THERE ARE TOO MANY PIGS IN THE INTERNET, CELL PHONE PARLOUR STILL

BELL HAS TO CAP IT’S  INTERNET CUSTOMERS’ USAGES, DOWNLOADS AND  OFTEN TOO, TO MAKE THE ROOM FOR THE WIRELESS PHONES AS WELL . BELL REALLY DOES NOT HAVE EXISTING ADEQUATE CAPACITY FOR BOTH, NOT EVEN FOR THE HIGH SPEED INTERNET SERVICES IN ALL AREAS OF CANADA. IT IS CLEARLY TOO CHEAP TO SPEND CAPITAL TO DO THIS ?

https://thenonconformer.wordpress.com/2009/05/21/bell-throttles-internet-speeds/

Consumers are being caught in the middle of greedy telecomm companies.. It’s the Telcomm companies who have rooked us all and laughing all the way the bank.

https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/

 WHEN IT NOW COMES TO THE ISP, INTERNET PRICING THERE FIRSTLY ARE STILL NO VIABLE ARGUMENTS, OR PROOF THAT THE OVERALL NETWORKING SYSTEM CAPACITIES ARE BEING EVEN NOW OVER BURDENED BY A FEW PERSONS, HEAVY USERS FOR RATHER SOLELY THE MAIN UNDENIABLE PROBLEM IS THAT TELECOMMUNICATION GIANTS FIRMS THEMSELVES HAVE TOO OFTEN MISLED, DO MISLEAD THE PUBLIC AS TO THE DEGREE OF THEIR ACTUAL SYSTEM CAPABILITIES, SPEEDS AND EVEN THE RELIABILITY OF THEIR SERVICES NOW AS WELL AS I HAVE EVEN DETAILED THIS FOR YEARS NOW TOO.

the 10 Commandments are still applicable today for all, corporations and business persons included

Bell Canada  to pay a penalty of $10 million for making misleading advertising claims

Bell, Shaw and Rogers still can’t seem to provide good customer services! why?  It is basically cause they still do not care for the customers as they still are too greedy solely for the customer’s  money..

The top 3 “Canada’s Worst Cell Phone Bill” belong to Bell, Rogers, Virgin and next no matter how their spin  doctors lie about it, make false promises to change it they all are still bad in reality.

https://thenonconformer.wordpress.com/2011/03/23/%e2%80%9ccanada%e2%80%99s-worst-cell-phone-bill%e2%80%9d/

A  probe should also be focused on so-called interconnection arrangements, or contractual deals that Internet service providers strike with other networks for the mutual exchange of data. customers paying a premium for higher speeds may be experiencing a disruption in their service thanks to technical problems and business disputes over the interconnection agreements.  The  Internet service provider interconnection has a substantial impact on consumer Internet performance – sometimes too  severely. It should also review  the actual speeds delivered  to consumers over “the last mile,” a term that refers to the point where a telecommunication chain reaches a retail consumer’s devices.

The  customers who are paying a premium fee for higher internet speeds could be experiencing a disruption to their service due to technical issues brought about by business disputes in these interconnection deals. According to a study conducted last year [PDF] by the Measurement Lab Consortium (M-Lab), customers can suffer from slow internet speeds because of these relationships. There is a strong “possibility that interconnection arrangements may in some instances render irrelevant any benefit” of paying for a “premium” option

Bell it is a poorly regulated monopoly ..

BELL or BCE HAS SADLY NOW BEEN GETTING AWAY WITH MURDER.. WITH MUCH TOO MUCH FALSE ADVERTISING, CONSUMER ABUSES, PRICE GOUGING, POOR SUPPORT SERVICES…. ANY DOUBTS AS TO HOW BAD BELL IS.. NOTICE THAT MY BELL POSTING TEND TO SAY IN THE TOP TEN OF ALL MY SUBJECT POSTS.

https://thenonconformer.wordpress.com/2011/02/15/greedy-immoral-bell-canada-lies-misleads-is-crooked/

see also

https://thenonconformer.wordpress.com/2012/09/14/is-there-realy-any-doubt-as-to-how-big-liars-our-telecomminications-firms-are/

https://thenonconformer.wordpress.com/2011/12/22/once-again-the-big-firms-like-bell-tend-not-to-respect-the-laws/

https://thenonconformer.wordpress.com/2011/11/03/the-rich-get-richer-bell-included/

https://thenonconformer.wordpress.com/2011/02/23/bell-needs-to-be-regulated-legislated/

https://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/

January 26, 2015

*Useless CRTC

0-fderal-conservatives
on their expense accounts, for  trips abroad
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Sent: Monday, January 26, 2015 12:46 PM
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Why does it takes months  and months even  for the CRTC to deal with a clearly open and shut case 

where to date  Acanac has lied, abused me, not provided their promised internet services. Well?

Clearly the CRTC is a waste of Taxpayers money. Form letters, excuses, buck passing is not what we need but real, visible, viable results here too.
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“Acanac’s High Speed Internet DSL Service  DSL 5.0 mbps   is available across Ontario and Quebec .  Acanac is one of the very few companies in Canada that offers a truly unlimited service at a reasonable price. As a customer of Acanac you will never exceed an artificially imposed monthly allowance of usage . That doesn’t mean we’re perfect, but when we make mistakes we fix them. ( Lies)”
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Here is just some of what others have also said about them that reflect my dealings with them too.

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Absolutely horrible customer service, they are there to take your money and not provide any support at all.   “  ”  Speed is not stable and tech support is very slow. I’ve used Acanac for more than 5 years, rarely have issue with them but once there’s one, it takes weeks to resolve it. very disappointing.”  “ STAY AWAY FROM THIS COMPANY!!!!!! This is the worse service I have ever been given in my life.” “ But the customer service is really disappointing.   “  “. Speed has been on the slow to very slow side and I have had my connection lost completely 3 times.   “   “ I used this service for almost 3 years, and wana say that Acanac service becomes the worse and worse, so I cancelled my contract with it. Reasons: 1. Low speed, 2.I didn’t have the entrance to the Internet during several hours almost every day for the last half year. 3. When I tried to reach their technical support service it was a real headache for me. I think they simply ignored my request, but they answering me immediately when I sent the cancelation notice to them. I have to state that Acanac doesn’t care about it’s customers.  “  “  -Service was good, until your service slows or or stops working and you have to reach out for help.  “  “  Finally get useless support email 16 hours after sending in my ticket suggesting I check the cable to the demarc etc etc. Issues continued for a week, customer service never improved. “ “  absolutely terrible customer service. “ “ Acanac has made my life a living hell. Telephone wait times are 45-50 minutes if it is your lucky day or no one answers. Even if someone answers you will quickly realise the guy has no clue or has no inclination to help you. Once the guy was dumb enough to ask me “why did you not send us an email?” Duh!!! I do not have internet?!!! SO PLEASE, PLEASE BE WITHOUT AN INTERNET THAN SIGNING UP WITH THIS COMPANY. THEY ARE HORRIBLE. “  “ However, when you need technical support, you could be put on the phone waiting for hours..  “   Much is promised when inquiring by their sales people, however tech support is non-existent. DO NOT USE UNLESS YOU ENJOY SUFFERING. Tech response is hidden behind a very primitive email service.  DSL connection speed is no better than dial up. “  “Internet goes down at least 4- 6 times a year. You have to call them to get good customer service. Their email and text service is the worst, specially the email response is just a copy and paste , they don’t even read what your problem is.” “  After 2 years, I have had enough – Never again, and I will make sure I tell as many people as I can to never give this company any business “  http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=52

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By slowing down my speeds and capping my downloads as well and as not immediately dealing with my many Acanac internet problems too . undeniably Acanac has been guilty of misleading false advertisements and also violation of my annually renewed contract agreement with them. 
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Imagine that  Acanac-Bell has been in Business for many years and was, is still too often, wrongfully guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED  and undeniably detailed to even Acanac-Bell and many others and  many times too now . I had Paid for a   DSL 5.0 mbps  high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Acanac-Bell you have to check your actual delivered speeds , “internet download and upload speed test” continually too cause Bell wrongfully seems always  to change it to suit themselves..  they do not, did  honour my contract agreement.
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Basic Contract law – Basic Contract law – Basic Contract law- Basic Contract law
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Next here is basic legal, valid  understanding, terms of a valid contract, contract  law for all of the managers, president of Bell and all of  Bell employees too. Not just for any customers. Bell had, has definitely detailed, advertised it’s Internet services to all with their  terms, limitations and any customers who enters into mutually agreed upon terms, agreement with their services now forms the  essential mutually legally binding contract..
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1: A contract is a legally binding exchange of promises or agreement between competent two parties, persons of legal age too, that the governmental court, the law of the state or province , or country next will enforce. Contract law is based on the Latin phrase pacta sunt servanda (pacts must be kept).  Anyone can enter into a contract, except minors, certain felons and people of unsound mind.  It’s important to know that not all contracts details even  have to be in writing., for instance, certain agreements can also be made and accepted orally and still be legally enforceable. While the contract agreement doesn’t always have to be in writing, all the other elements of a valid contract still have to be met, included, , fulfilled by law. The bottom line is that  the parties generally come to transactions in good faith, mutually trust and understanding, and not a one way approach, one way demands, one way relationship. All valid  courts, will not enforce, accept as valid  any contract to perform an accepted illegal act. A contract to kill some is invalid clearly too.  A person who pays for bad drugs that aren’t delivered can’t next seek the help of a court or the police in getting the money back. Unbelievable some people still do try to do this too. A valid contract also always requires the mutual parties’ consent, which must be freely made, not forced consent,  and clearly communicated to each other. Consent is not free when obtained through duress, menace, fraud,  lies, undue influence or mistakes, serious errors were presented.  Consent isn’t mutual unless the parties agree on the same thing in the same sense, a clear “meeting of the minds. One party now  presenting only their own  their terms, conditions, without the other parties approval, consent, free will   clearly is still not a valid contract.  In order for an acceptance of an offer to be effective, it must be made while the  sales, specific, fixed service offer is still open. Any  person can changes the conditions of an initial offer in responding to the offer, the old offer is clearly now rejected and the changed conditions constitute a counteroffer and that now becomes part of of any subsequent agreed upon contract. I did that with Bell now too. Once there is next a final, written contract between the parties, the parol evidence rule forbids the introduction in a court proceeding of any previous agreements between the parties on the subject matter of the contract.Only certain contracts aren’t valid unless in writing. Generally, they do deal with real property, certain specific loans, debts, money exceeding a certain amount, or contracts concerning the sale of goods worth more than $500 or one that   include  objects that won’t be performed within one year or within the promisor’s lifetime. Bell now being unable to supply me a promised high speed internet but only a low speed one is still a good example of an invalid contract even if was a written one originally from  Bell – Acanac.
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2: The Specific parties. The contract must always include,  identify who the agreed upon specific parties are; usually names are sufficient, but sometimes addresses or titles may be used.   Bell – Acanac and the specific customer. Me in this case.
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3: The agreed upon object.  The Offer,  the thing, the value, the  services being agreed to is also known as the object or subject  and it itself not only  must be lawful, possible but it must be a definite, fixed, measurable amount specially now even by the laws of Quebec too. For instance Bell promising to deliver a customer a 6 meg download high speed   internet service, where they know they only have a 3 meg line capacity is not legal or legally binding contract. Bell – Acanac promising to supply their” best services “or “up to 6 megs services” is not legal as well for it is  is not really an agreed upon  fixed  object, rather the object is not definite and most customers have take that to mean 6 megs anyway. . The object of the contract does have to be very specific and measurable. It is Bell – Acanac obligations now to to clerk up any ambiguity on the contract as agree upon by the comer now too. So if Bell – Acanac is  promising a 6 megs internet services, and Bell – Acanac by law  next has to deliver 16 megs to meet their promise that is also now part of the contract too. A specified length of time, such as one year does not mean the contract is still valid if Bell has not lived up to the agreed upon previously contract terms.
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4: The outcome, or the considerations. All contracts require consideration, meaning each party must gain something fixed, tangible. It may also be something that is or isn’t done or given.   When a party agrees to do something (such as I will paint your house) or to not do something (I will not  sell my  house to anyone else for 30 days) they next also must gain something in return toy make this a valid contract, they must receive  agreed upon   fixed payment, a fixed reward. Generally, if I say I’ll paint your house, and you haven’t promised me anything in return, you can’t sue me next for not showing up because I will not receive  any consideration firstly”. Once a contract has been created, it can be determined if there are any issues that call into question of  its validity too.
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5: Termination of contracts.  Breach of contract.  Breach of contract is recognised by the law with applicable penalties now too.  Contracts generally can only be terminated if mutually agree now by both parties as to what the terminations terms included. Parties to a contract may mutually agree to rescind the contract. In that case, the parties may agree on the duties and responsibilities of each party after the rescission. Bell still expecting  me to pay for their internet when they do not keep their promises is a breach of the contract, an invalid demand of me.   Now is the contract  price set, are promised quantities specially  determined, and is the time for performance clearly  stated? There should be enough information contained in the contract  always  that, if needed, the courts likely next  would be able to enforce the contract or determine the appropriate damages. Unless it is mutually agreed upon before any subsequent court demanded decision action,  is taken.  Fraud is the intentional misrepresentation of an important issue of the contract. The presence of fraud in a contractual proceeding makes the contract voidable by the party upon whom the fraud was perpetrated. The contract always still now binds both parties, and not just the customer to the terms, conditions of the contract agreed upon now as well.  Once it is determined that there is a contract, it it  still can, must be determined whether there are any defenses that call into question the validity of the contract.
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Bell –  Acanac Changing horses, making changes, additions to the contract in midstream is invalid, a breach, still not allowed, especially without the subsequent, and pre consent, approval of both parties now still too and is a breach of contract rather. That includes Bell capping of my bit torrent downloads too on my unlimited download account
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Yes a   contract also may end because of a breach by Bell – Acanac.  A breach occurs when a person, or a firm  does not fulfill his or her, their  responsibilities as promised in the contract. A breach may be minor or major. A  major breach is one that does affect the subject matter of the contract and does  affect the outcome of the contract.  Bell not having sufficient equipment, capacity in place to meet my high speed internet, is a breach of contract. This is also known as a breach of a material issue. When there has been a breach in a contract, the question of damages is raised. The damages due to a party when there is a contract breach depend on many factors, including: which party breaches, and what damages were incurred. In most cases when an injury results from a contract breach, the injured party receives money damages. Such as I have in Dec  2007 from Bell.  Bell itself has unacceptably cause now in the last many years many unacceptable breaches in our contract that I have clearly even in writing not accepted and have objected too and demand restitution of as well rightfully.Go back to a good school firstly Bell – Acanac if you cannot understand and keep all of this now too.
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“Despite precedents that show that contracts substantially favoring the party with the greater power often are deemed unconscionable (so unfair as to not be enforceable), lawyers stiff draft them and companies still like them.   Lesson learned: Make deals that are balanced; contracts that distribute risks and responsibilities fairly. Such deals will be honored by courts and your businesses wealth and reputation will benefit over the long term. “ http://troutmanhays.wordpress.com/2008/03/23/one-sided-contracts-are-a-bad-deal-for-all-parties-or-getting-greedy-will-get-ya/  
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In Real Estate specifically , there it is a requirement at Law that contracts be written down in usually lengthy legal forms to avoid uncertainty, ambiguity and to be binding “.   When I asked Bell – Acanac to confirm the contract I had with them in writing they next always had refused to do so.. this speaks for itself..
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Still also 
https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/
Thank you
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https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
 https://thenonconformer.wordpress.com/?s=bell
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April 30, 2013

Canada’s monopolistic , self serving, greedy , immoral telecommunications firms

Bell Canada Slapped With  $1M Fine For Faking App Reviews. Canada’s Competition Bureau is imposing an a  $1.25 million fine on crooked  Bell Canada for posting online reviews of its products and services. The posts were   made by the company’s own employees who did not disclose their relation with the company. Bell employees encouraged by the company to post good reviews and give five star ratings to the MyBell Mobile and Virgin My Account apps. 

The alleged fake posts were found out by Scott Stratten who already knew how the apps performed poorly in the Apple App Store and the Google Play Store. Then suddenly, he noticed how the apps started to increase its rankings which made him curious. He decided to do some research at LinkedIn and learned that most of the reviews came from various staff members of Bell such as the company’s IT Executives, Marketing Managers and Project Managers.   These reviews and ratings created the “materially false or misleading” general impression that they were made by independent and impartial consumers and temporarily affected the overall star rating for the apps.   This  misleading advertising under Canadian competition law is prohibited  as it creates the false impression that independent consumers have had positive experiences with that product or service . The Competition Bureau said certain Bell employees in November 2014 posted positive reviews and ratings of the new version of the free MyBell Mobile app and Virgin My Account app on the iTunes App Store and the Google Play Store, without disclosing that they work for Bell. The Commissioner of Competition announced that it had entered into a Consent Agreement with Bell Canada in connection with certain Bell employees posting misleading reviews and ratings of the company’s mobile applications. Under the terms of the Consent Agreement, Bell must not “direct, encourage or incentivize  its employees or contractors to “rate, rank or review apps in app stores.” Additionally, the Consent Agreement requires Bell to enhance and maintain its compliance program and pay a $1.25 million administrative monetary penalty. Many companies plant reviews to bolster products and perhaps now they will think twice knowing the Competition Bureau could take serious action.”It’s sending a message to everybody, saying ethics are important and we will be watching over it.”. Bell says positive employee-planted reviews will stop, but critics unsure

http://www.ct-tc.gc.ca/CasesAffaires/CasesDetails-eng.asp?CaseID=385

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rogers-bell2

 

Canadians can access broadband using either wire line or wireless facilities but in order to meet the high demands of cell phones, Canada’s major telecommunications firms and their subs they are  failing to deliver the capacities  as originally promised, Canada’s major telecommunications firms and their subs they are  not keeping their contractual obligations, are falsely  cutting back on internet capacity and speeds,  so all of this is still a major issue with Canada’s major telecommunications firms and their subs..  while  they advertise a certain speed but likely you next still only get half of it as they cap their downloads and speeds..   https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/

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Five Canadian consumer and public interest groups say that Bell and Astral’s new proposed merger is not in the public interest and should be denied. Five Canadian consumer and public interest groups say that Bell and Astral’s new proposed merger is not in the public interest and should be denied. The Public Interest Advocacy Centre (PIAC), who also acts as counsel for the Consumers’ Association of Canada (CAC), Council of Senior Citizens’ Organization of British Columbia (COSCO), National Pensioners and Senior Citizens Federation (NPSCF) and Option consommateurs (OC) filed comments with the CRTC on Friday opposing the proposed acquisition of Astral Media Inc. by Bell Canada, a division of BCE Inc.  “Increased media concentration into the hands of few large vertically integrated telecommunications and media companies will not result in more competition in the market,” said John Lawford, PIAC executive director and general counsel, in a statement. “The loss of Astral in the marketplace does not deliver more competition for consumers. Any increases to Bell’s size will further threaten the ability of independent broadcasters and broadcasting distributors to effectively compete against the highly concentrated, tight oligopoly of large media companies that own both broadcasting and distribution services.”  The groups stated the deal would be bad for consumers and outlined several concerns, including:  http://www.cartt.ca/news/15358/Radio-Television/PIAC-other-consumer-groups-speak-out-against-Bell-Astral-II.html
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The Public Interest Advocacy Centre (PIAC), who also acts as counsel for the Consumers’ Association of Canada (CAC), Council of Senior Citizens’ Organization of British Columbia (COSCO), National Pensioners and Senior Citizens Federation (NPSCF) and Option consommateurs (OC) filed comments with the CRTC on Friday opposing the proposed acquisition of Astral Media Inc. by Bell Canada, a division of BCE Inc. The
 consumer advocacy group is asking the CRTC to turn down the Bell-Astral merger for a second time, saying a bigger Bell won’t be better for competition or choice.    The advocacy group says the market already isn’t meeting consumers’ expectations for choice, flexibility and affordability, and approving the deal doesn’t promise to make the situation any better. http://www.cbc.ca/news/business/story/2013/05/07/business-bell-astral-piac.html

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Cogeco also still opposes revised Bell-Astral deal, saying it’s not good for consumers. “Canadian consumers of television entertainment can only expect rising costs for their viewing options on fixed and mobile platforms, more forced packaging of BCE services and less choice in the selection of services they actually wish to use,” the company said in a news release.

In Canada these days there is a big public outcry about legal tax avoidance by big firms.  It also now seems obvious in retrospect that self regulation also does not work. Effective supervisions, vigilance , controls are  always needed.. I also do still  think it’s time to break up the telecom monopoly in Canada as these mostly  still robber barrons cant be trusted with freedom on the internet or with our phones…

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Firms  that hire expensive lobbyists and seem to hand out extravagant gifts including golf outings, trips, and even opera tickets to legislators willing to vote their way. These firms   with their false one sided contracts do  still for  freedom from regulation, oversight and pursue  the right to abandon their full responsibility to their customers, even with their immoral price hijacks  rates for any false excuses now too. I have already rightfully, often written Posts about our too often bad telecommunications firms, Internet firms  and Bell, Rogers and Telus are still not about to give up their greedy, immoral ways .  These rather too often price gougers too still do seem falsely to like to find any excuse to stick more charges to the customers even 

https://thenonconformer.wordpress.com/tag/telecommunications-firms/

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One sided contracts are illegal  as any contract is illegal when it is either contrary to a statute or is contrary to public policy.   and all illegal contracts are not enforceable. Thus if you enter into an agreement with another person and you know or have reason to suspect the bargain has some taint of illegality or immorality merely don’t take the risk and exposit it to all.

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And https://postedat.wordpress.com/2011/06/28/the-10-commandments-are-still-applicable-today-for-all-corporations-and-business-persons-included/

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These big firms that offer these now essential services too  they are too often useless, pretentious, immoral even, and the words “customer care” here clearly are misleading, false, they rather are paid company employees who look after the customer’s sole interest who quote the firms own policies, rights, demands.. These same mostly self serving firms and department, persons tend to disrespect even the federal and provincial laws, the consumer protection laws included as ai have found out myself many times now too. They all tend to firstly really not care about any of the customer’s personal abuses, hardships, losses, pains, concerns for almost all of these corporations solely care only about the firm’s own profitability, and their sole, bottom line for them is making more of the almighty buck not matter what the costs, even to the customers.  Still sadly almost all OF Canada’s telecommunications firms have a grossly one sided contract terms, definitions that mainly dictates out the rights of the firms only and not the customers rights, and this is grossly both illegal and immoral. Public exposure and prosecution of the liars, bullies, abusers, guilty firms serves everyone’s best interest. https://thenonconformer.wordpress.com/2011/06/28/bell-canada-to-pay-a-penalty-of-10-million-for-making-misleading-advertising-claims/
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According to Canada’s Commissioner for Complaints for Telecommunications Services 2011-2012 report, wireless services topped the complaints list. In the rising flood, Telus was the only company among Canada’s big three that had a drop in complaints — 13 per cent. Bell chalked up a hike of 17 per cent and Rogers Communications complaints rose by a whopping 112 per cent. Among cable service providers, Shaw saw complaints climb 335 per cent.”  https://thenonconformer.wordpress.com/tag/bell-aliant/

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Those sly subversive foxes at the CRTC TEND STILL TO  SOLELY FOR THEIR OWN INTEREST and all very very far from the pretense that is to the consumer benefit. To promote competition and to prevent market abuse by the largest players there needs to be a mix of effective oversight, and regulation   to allow real competition in the marketplace to take hold with real price decreases now too

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It is clear the rich do continually get richer by satisfying their immoral  greed by drastically creaming off profits, and not fulfilling their promised responsibility by investment in adequate Customers  services. It seems obvious in all retrospect that self regulation does not work where the main  motive is  monetary  profit.  Also these Profits do leave the country, that’s the problem! They tend rather to go off to tax havens and we don’t see their further benefits. The  past privatisation of any of our basic essential service  needs, such as telecommunication and also Medicare,  in order to provide  profits for a few was and is always  foolish, destructive approach.  We must not tolerate any further citizen suffering caused by selfish profits, and it is time to bring back all of the basic  utilities and essential services back into democratic control, and to renationalise them.  it’s time all of the essential services, water, energy, rail, airlines  and communications were all taken back into public ownership without any recompense to those who hold the shares. They have already taken more than enough in profits and dividends.

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Rogers, one of the largest telecom companies in the country, has found a way to block our access to affordable mobile services. We’re now looking at a future where just three mobile telecom giants could control a monopoly of the Internet and phones services, holding back progress and innovation. This is totally unacceptable.

https://thenonconformer.wordpress.com/tag/rogers/

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So Now still who really protects the ordinary Canadian citizens from the too often bad, immoral  firms in reality, now  holding the much too many crooked   firms to accountability and next falsely  if there is any justice  it takes years to do so.. and for decades  or  not much good  tends to happen next anyway..  as “We Have a Coin-Operated Government”  Now you would think that our public and civil servants, politicians would by now know how to deal with all of these crooks without me having to tell them and all about it still.

 

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January 28, 2013

We need independent choices for Canadians, not more false control for Canada’s Big Telecom.

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We as Canadians do not deserve any of these immoral acts that will lead to price gougings brought to you by the CRTC, ROGERS, BELLS, TELUS ETC.,

DevilPitchfork

” Rogers has struck a backroom deal with Shaw1 to take over systems crucial to delivering our mobile Internet and phone services – systems that were promised2 to create new independent choices for Canadians, not more control for  has joined experts and advocates to send a letter to our Industry Minister telling him to block this shady backroom deal and stand up for greater choice in Canada!

The Industry Minister is about to make his decision. We need you to add your voice right now for him to stop it. Demand choice over the future of Internet access by clicking here now.

The deal will allow our biggest mobile phone and Internet provider, Rogers Inc., to go around the spirit of Canada’s key digital policy rules4 so they can grow even bigger – and jack up your bill. The move will freeze independent choices out of the market and all but guarantee that Canadians have only three mobile telecom giants to choose from.5

Years down the road, if we do nothing, we will look at this as the moment when choice and affordability were killed in Canada’s mobile Internet and phone services. Please don’t let this happen. Industry Minister Christian Paradis can block this move by Rogers – but he will only do so if we all take a second to raise our voices now.

We know that Big Telecom’s backroom deals are killing choice for citizens. But the pro-Internet community has proven that we can push leaders to stop these shady deals. When we come together, we stop the cheaters and take power over our digital rights. But we must take action as a community now to make Big Telecom play fair.

With hope,

Steve, Josh, Lindsey, Diana, and Reilly—on behalf of your OpenMedia team

P.S. OpenMedia is a small non-profit organization working overtime to safeguard your access to the open Internet. 

 

Footnotes

[1] Shaw sells Rogers, Inc. an option to eventually buy its wireless licences. Source: The Globe and Mail

[2] In 2008, the government reserved a set amount of Canada’s wireless spectrum for new entrants, calling it the “the new entrant set-aside”. If the backroom deal goes forward Rogers, Canada’s largest incumbent cell phone company, will get control of this resource. Source: Industry Canada

[3] Find the letter here.

[4] Industry Canada clearly stated that only “new entrants” were eligible for the AWS wireless spectrum set aside in 2008. Industry Canada further stated that “changes made after the application deadline which create an Association with another applicant are not permitted, and any applicant who has formed such an Association will be disqualified from participating in the auction.” Source: Industry Canada

[5] Canada’s wireless industry is overwhelmingly dominated by Bell, Telus, and Rogers. Source: The Globe and Mail “

Support OpenMedia.ca

 
 Steve at OpenMedia.ca

October 26, 2012

Bell, Shaw and Rogers still can’t seem to provide good customer services! why?

It is basicaly cause they still do not care for the customers as they still are too greedy soley for the customer’s  money..

Wireless complaints on the rise for two of Canada’s top three telecoms “According to Canada’s Commissioner for Complaints for Telecommunications Services 2011-2012 report, wireless services topped the complaints list. In the rising flood, Telus was the only company among Canada’s big three that had a drop in complaints — 13 per cent. Bell chalked up a hike of 17 per cent and Rogers Communications complaints rose by a whopping 112 per cent. Among cable service providers, Shaw saw complaints climb 335 per cent.”

.

“Bell, Virgin and Solo had 31.5 per cent of complaints, compared to 34.3 per cent for Rogers, Fido and ChatR, and 13 per cent for Telus and Koodo.

Billing accounted for a 51 per cent of issues raised by clients: bills for services they didn’t request; bills at a higher rate than quoted; being billed twice for the same services; and being billed for wireless service after their devices were lost, stolen or taken in for repair.

In 231 complaints, customers found that disputes with a telecom provider ended up on their credit reports. This can often result in last-minute denial of a mortgage, loan or credit card application.

The CCTS breaks down the number of complaints by service provider. Here’s how the major players, along with their discount wireless brands, stacked up in 2011-12:

Rogers (2,881); Fido (824); ChatR Wireless (16)

Bell Canada (2,749); Virgin Mobile (491); Solo (176)

Telus (1,211); Koodo (202)

http://www.thestar.com/business/article/1278154–telecom-watchdog-scolds-firms-about-bill-errors-roseman

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see also

https://thenonconformer.wordpress.com/2012/09/14/is-there-realy-any-doubt-as-to-how-big-liars-our-telecomminications-firms-are/

https://thenonconformer.wordpress.com/2011/02/15/greedy-immoral-bell-canada-lies-misleads-is-crooked/

July 21, 2010

Bell is still undeniable guilty of bait and switch, false misleading trade, advertising practices.

 
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Choose Bell and get more value from your TV service. Digital television you can count on. The best HD. Stunning picture quality . Over 100 HD channels, the best receivers. A free Free HD PVR & digital receiver for three years. How well our services perform is as important to us as it is to you is a blatant lie. Faster interent download speeds and the fastest uploads .The largest fibre optic network in Canada is not available in all parts of Canada firstly. Supposedly Reliable access with proactive speed monitoring and optimization and of course the capping of your downloads is included, so are the too often disconnects. When you choose Bell Internet, you get free wireless home networking, security features, and a complete and customized installation, all on the most advanced fibre optic network in Canada but certainly not in the world. It gives you faster download speeds up to 25 Mbps and the fastest upload speed in the market – up to 7 Mbps. Note the term up to, does not mean a minimum speed still but only a potential maximum speed at Bell’s origin and certainly not at your place. The serious degradation of the speed at your place is a fact now too.
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  Bell was and is a king in misleading others. When Bell advertise something is free, it is not free forever, or when Bell advertise a very low price, it is generally always too good to be true, for what Bell gives with one hand it soon takes away with the other hand.. Bell’s fixed contracts are a one way deal, fixed for Bell’s purposes only. Readily and often changed to suit Bell’s purposes mostly and changed without the customer’s prior approval now too. It is what Bell does not tell you that also now counts and can be really negative upon you and your Bell services.. Their support services are undeniably too often really bad when you need them. But we all seem to know next the hard way that you cannot believe what you hear and read these days especially in advertising, or even in the news or from Ottawa too.

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I guess the Canadian federal and provincial governments do still feel, do even demonstrate by doing nothing good about it  that the Canadian citizens are here to be taken advantage off, to be abused daily even by their allowing the false misleading, corrupt business practices like that of the Canadian Bell. Mind you we do often also know already that when others lie like Bell does Bell itself does not hesitate to complain about it.
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ONCE A BAD GUY, ALWAYS A BAD GUY IT SEEMS.. OTTAWA – The federal cabinet has been asked to referee an increasingly nasty, litigious dispute between Telus Corp. (TSX:T) and Bell Canada (TSX:BCE) over a $213-million Defence Department telecom contract. At one point in late 2008, Telus accused its competitor of deliberately sabotaging the changeover, an accusation Bell denied. http://ca.news.yahoo.com/s/capress/100804/business/bell_telus_battle

 

 .

” Technology Bell Canada takes heat from clients for limiting online speedFile-sharing customers fire up complaints as giant extends limit to resellers Roberto Rocha , The Gazette Published: Wednesday, April 02, 2008 “Hands off my Internet” is the message Bell Canada is hearing from Canadians this week and last. Alarmed by the company’s decision to limit Internet speeds when using file-sharing programs, customers are treating Bell to a public relations storm, and asking the government to intervene if necessary. The issue is what is known as “traffic shaping” or “throttling,” the slowing down of Internet speeds for certain types of data. Bell Sympatico said last November that it slows the service of people who share files on peer-to-peer networks like BitTorrent and LimeWire. But the final straw for Internet activists came last week, when Bell said it will do the same for Internet providers that resell Bell’s service under another brand. “It’s certain that it disturbs us a lot. We’re talking millions of people that will be affected (in Canada),” said Jean-Philippe   que, president of ElectronicBox, a Bell Internet reseller in Montreal. “We don’t know what technology Bell is using to throttle. We’re wondering if our other services, like Internet telephony, will be affected,” he said. Now   other third-party resellers have hundreds of Canadians rushing to their defence, gathering on Facebook groups decrying Bell and writing letters to the CRTC, to the Competition Bureau and to Industry minister Jim Prentice. One of these is Steve Anderson, a masters student at Simon Fraser University and co-ordinator of Campaign for Democratic Media, an association of lobby groups. “Our main goal is to raise awareness. When people know that Internet providers are trying to shape what applications they can use, they’re naturally appalled and take action on their own accord,” Anderson said. His Stop the Throttler Facebook group, marked by a malicious-looking beaver chewing through a phone cable, had 535 members as of yesterday. Another group, Stop Bell From Throttling DSL Resellers, has more than 1,000 members sharing news items and tales of contempt for Bell. “Throttling without telling customers is just bad PR,”In the U.S., peer-to-peer throttling is a major issue that is receiving Congressional attention. A bill was introduced in February in the House of Representatives to order the U.S. Federal Communications Commission to investigate the practice. In Canada, the topic of so-called Net neutrality has not reached household status. However, observers like Ottawa law professor Michael Geist, believe Bell’s actions will intensify the debate The CRTC, which is also a target of letter writers, said this week it had not received any complaints. Regardless of the intention, third-party resellers like Béïque fear this tactic will backfire for Bell and its partners. “There will be people who will migrate to other technologies, like cable,” he said. ” http://www.canada.com/topics/technology/story.html?id=6d34774f-e392-41b8…

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see also

https://thenonconformer.wordpress.com/2010/02/20/bell-canada-recently-is-so-ready-to-sue-others-first-needs-to-sue-itself/

https://thenonconformer.wordpress.com/2010/05/07/the-big-bad-crtc-approves-new-bell-internet-billing-rates-increase/

https://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/

,

May 7, 2010

The big bad CRTC Approves New Bell Internet Billing Rates Increase

The big bad  CRTC Approves New Bell Internet Billing Rates Increase, Plans.
 
The Canadian Radio-television and Telecommunications Commission (CRTC) has approved a plan to bill Internet customers by the gigabyte. Bell Canada and Bell Aliant can now charge both retail and wholesale customers based on how much they download each month. The plan, known as usage-based billing, will apply to people who buy their internet connection from Bell, or from smaller service providers that rent lines from the company, such as Teksavvy or Acanac. The CRTC also approved an additional speed option. The CRTC is letting the service providers introduce the pricing plan to its customers, called usage-based billing, whether a customer gets Internet access from Bell or from smaller companies that get their access through Bell’s lines. Some Internet Service Providers that get wholesale services from Bell had opposed the plan, initially presented last fall, saying they could not differentiate their product offerings from Bell’s under such a scheme. The CRTC noted that it also received a number of individual comments, mostly opposed to the proposal. Usage-based billing is seen by providers like Bell as one way to control or manage demand on their networks, often caused by heavy downloading or so-called P2P traffic. For more information, visit http://www.crtc.gc.ca/eng/archive/2010/2010-255.htm 
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Why  are the prices always going up for Bell and the customers instead of down overtime? The CRTC clearly is either incompetent or corrupt. We’d like to be billed in accordance with the contract that we had signed with Bell. Didn’t realize that Bell  could just change the terms of a contract any old time Bell  wanted. It does not take a genius to know that the CRTC have given Bell a license to steal more money from the consumers, customers and Bell providing very little in return back to the customer, Bell still provides lying,  lousy customer services, including the slow down of email and their capping of the downloads too.. Computers, networking hardware, all the tech stuff needed to get the Internet to your door gets cheaper every day…. Hard drives used to be thousands of dollars for 5 megabytes…. now they are pennies on the gigabyte(1000 megabytes)…. Yet Rogers and Bell seem to keep on raising the prices…. they are greedy for a start.
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SEE ALSO
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
https://thenonconformer.wordpress.com/2010/04/19/just-cause-you-got-a-smartphone/
 
https://thenonconformer.wordpress.com/2009/10/03/insuring-adequate-consumer-protection/
https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail
https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access
https://thenonconformer.wordpress.com/2008/06/14/class-action-suit-against-bell-sympatico
https://thenonconformer.wordpress.com/2008/12/18/unfair
https://thenonconformer.wordpress.com/2009/04/20/bell-internet
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control
http://anyonecare.wordpress.com/2008/05/23/bell-bce-sympatico
https://thenonconformer.wordpress.com/2008/05/01/is-your-isp-still-even-watching-you
https://thenonconformer.wordpress.com/2008/04/16/the-war-against-bell
https://thenonconformer.wordpress.com/2009/05/21/bell-throttles-internet-speeds
https://thenonconformer.wordpress.com/2008/04/26/and
https://thenonconformer.wordpress.com/2008/04/15/consumers-affairs
https://thenonconformer.wordpress.com/2008/04/19/bell-lied
https://thenonconformer.wordpress.com/2009/07/15/i-cannot-trust-you-for-you-lie-to-me-all-the-time
https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law
http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too
http://postedat.wordpress.com/2009/08/29/pay-back-revenge/
https://thenonconformer.wordpress.com/2009/08/31/federal-consumer-protection-ha-ha-ha/
https://thenonconformer.wordpress.com/2009/08/15/crtc-is-clearly-in-bells-bad-pocket/
https://thenonconformer.wordpress.com/2009/09/02/commissioner-for-complaints-for-telecommunications-services/

October 21, 2009

CRTC delays usage-based internet billing

 0BELL INTERNET

CRTC delays usage-based internet billing .  The CRTC is holding off on implementing an order that would allow Bell Canada to charge smaller internet service providers based on how much their customers download each month.  The regulator on Wednesday ALSO announced that ISPs would only be able to use network management measures such as traffic shaping and slowing if economic measures, such as infrastructure investment and usage limits, failed to curtail congestion. The regulator on Wednesday said it needs more time to consider comments submitted by Bell, MTS Allstream and a group of smaller ISPs on its earlier provisional ruling, made in August. That order was supposed to take effect Nov. 10, but will be delayed until the regulator has had a chance to assess all the comments.The CRTC did not say when it expects to make a final decision.  Bell is without a doubt the worst company I have ever seen. I will never do business with them. Voice your opposition to the CRTC’s net neutrality ruling allowing traffic shaping.   http://www.consumersforinternetcompetition.com/  I agree , get rid of the CRTC, what a money hole! lets just allow Bell (and Rogers for that matter) to charge us more instead of trying to improve our internet service. I read that report ranking countries and their internet service….Canada didn’t do very good, and this kinda thing isn’t going to make it any better.  When is Canada going to get legit internet, cable and mobel phone competition and end this monopoly?  http://www.cbc.ca/technology/story/2009/10/20/usage-based-billing-bell-mts-isp.html
 
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
 
BELL-canada-corrupt

Top 10 reasons why Ottawa must reverse the CRTC decision:

  1. Bell, Telus and the large cable companies now control 94% of the residential internet services market in Canada. This dominance stands in stark contrast to the competitive dynamic and choice that existed when internet access was first emerging. In 1998 competitors had 47% of the residential market however as high speed began to emerge competitors’ market share began to drop dramatically and is now virtually non-existent because the former monopolies have denied competitors fair economic wholesale access.
  2. In the late 90s Canada was also leading the world in broadband deployment and state-of-the-art networks. Now Canadians pay more than all other G8 countries and get less.
  3. Canada needs the latest and best technology solutions in order to stay competitive. If we allow more monopolization and less competition, there will be no pressure to innovate, and the Canadian economy will suffer.
  4. Bell and Telus were subsidized by taxpayers to build their networks, and we all did that because we wanted the networks to help serve the public interest, not just the private interests of the telephone companies. The networks should continue to be regulated to ensure they serve the public interest, since we helped foot the bill to construct them.
  5. Canada should be leading the world and Canadians should be receiving the innovation and choice that vibrant broadband competition would bring. This will not be achieved by allowing, as the CRTC is doing, the unregulated former monopolies charge retail customers what they want and to use their network dominance to eliminate competitors.
  6. The evidence is clear from the past….when we have competition in broadcast and telecom markets, consumers get more and better services, at lower prices. Turning back the clock would produce exactly the opposite effect.
  7. The US tried the approach the CRTC is advocating and it was a disaster. Estimates are that the cost to the US economy were $66 billion and 234,000 jobs.
  8. If the federal government lets Bell and Telus have the power to harm competitors, smaller towns and rural Canada will suffer most. We need to stand up for all parts of Canada.
  9. Bell and Telus, like most companies, offer more attentive service and more attractive offers when they know you have a choice.
  10. The past rules have not harmed Bell and Telus on the contrary, they are among the largest and most profitable companies in Canada.

 

September 9, 2009

Skype, Magic Jack

 
skype_1-266x400 
 
Skype finally hits iPhones in Canada.  Skype is finally releasing a downloadable application for Apple’s popular iPhone in Canada,   Iphone and iPod Touch owners will be able to download it to their device for free, whereupon they can use Skype’s internet-based calling service. This is the beginning of the end for the telcos. Sell your Rogers, Bell, Telus stock today. As free WiFi continues to spread there will be no need for voice or data plans. Who is going to drop 100/month when the exact same service is available free? see   http://www.iphoneincanada.ca/tips-tricks/how-to-make-unlimited-calls-to-canadausa-with-skype-on-the-iphone-for-3month/  “Wireless carriers have so far prohibited the application from using the iPhone’s cellular internet connection to make calls, because doing so means customers could drop their voice plans altogether.” The companies want control, control, control. The (very bad) CRTC will stand up for the rights of all big businesses to push consumers around and deliberately remove features that people want, leaving no alternative.. I took a MagicJack * option and for about $100.00 I have no more phone bills for any calls in North America for six years and that included the hardware as well.  With an American number (mine is out of Seattle) and wireless connectivity everywhere and anywhere in the world there is an open network; MagicJack is not subject to the same whims and requirements of the myopic Canadian regulators… let alone the needs of law enforcement.  Plug any phone into MagicJack Never pay a monthly phone bill again! Free local and long distance calling in the USA and Canada. 100% Risk Free 30 Day Trial ) http://www.cbc.ca/technology/story/2009/09/08/skype-iphone.html?ref=rss   
 
Skype for iPhone is now available in Canada :)  and download it now (opens in iTunes/App Store).  Skype released an upgrade version 1.2 for the iPhone last Friday that added features such as call forwarding, the ability to send SMS (short message service) messages and improved quality of computer-to-computer calls, which are free. Skype [free – iTunes link],  is finally available for iPhone and iPod touch users in Canada.  http://www.theiphoneblog.com/2009/09/09/skype-iphone-canada/ 
   
 For iPhones right out of the box you can…
-Sign up for SkypeOut credit to make Canadian/USA long distance calls for 2 cents/minute.
Sign up for a Skype subscription plan and make unlimited calls to Canada/USA for $3/month.
-Download Skype from Canadian iTunes instead of going through US iTunes
 
 
iPod nano 5th Generation Teardown   http://www.ifixit.com/Teardown/iPod-nano-5th-Generation/1157/1 Popular Repair Guides
  
Skype – Make free calls and great value calls on the internet With Skype you can make free calls over the internet to other people on Skype for as long as you like, to wherever you like. It is free to download, Skype (pronounced /ˈskaɪp/) is a software application that allows users to make voice calls over the Internet. Skype-to-Skype calls, video calls and instant messaging are free, any time of the day or night, anywhere in the world. Call phones from Skype Save money when you call landlines and cell phones around the world at low, per-minute rates. Or, buy a subscription for unlimited calls.* Download Skype to get started You need Windows 2000, XP or Vista to run Skype. Skype is costing money to run,  in much the same way that YouTube has become a financial burden for Google. Both companies have wrestled long and hard to monetise these businesses to a point where they become cash flow positive. There is no question that Skype is a popular service and that it offers a great set of features to users. It also has great appeal to small businesses and sole traders, allowing users to run their entire business from a laptop. Skype is not a replacement for your traditional telephone service and cannot be used for emergency calling. http://www.skype.com/intl/en/getconnected/
 
 
* Magic Jack – Not A Bad Gadget for Free Calling But Forget About Customer Service if a Billing Error is Made  All the Clear Calls You Want – But Little Customer Support on Mistakes They Make in Charges, just like most firms it seems anyway.. Magic Jack is a tiny gadget that plugs into the USB port of your PC. Any phone can then be connected to Magic Jack, and – voila – all the free domestic calls you want (and prepaid International calls can be made for .02 a minute). When purchased by calling the number shown in the infomercial Magic Jack, itself, costs $39.99.  System requirements include Apple/Mac, Windows XP or Vista, as well as a high-speed Internet connection. I do not recommend ordering the device over their automated phone order-processing. It is too easy to have an error occur at the end, when they ask if you want priority shipping, the second year, and any additional devices. They do have their website, where orders can be placed and where, perhaps,  errors may be less likely to occur. MagicJack is now being sold at a number of retailers (which is very different than when I purchased mine).  In view of the guarantee on the device, I, personally, don’t see how anyone can go too wrong with it.
 
Telus unable to sign new mobile customers… “poor customer service from telus is news?  That’s a “Mickey Mouse” Provider anyway.  Am I am supposed to feel sorry for them? Does this warrant coverage? Karma someone said.. Wait, people are still signing up for Teuls? You can’t speak to anyone……and when you do it’s like talking to your dog…….the only difference is you get a responce from your dog. .. their high speed internet services are also terrible. Poor customer relations as well as trouble getting thru technical support.  Telus probably went over thier bandwith cap or even better..they are throttled… by Bell or Rogers?  Maybe telus should find a better service provider. Telus uses a lot of Dell equipment which should be all you need to know.  this couldn’t happen to a better gouging, money hungry corp. Their record of poor service and arbitrary contract fees, etc has finally caught up with them. My most common telemarketing call: Telus, of course. Desperate fools, I’m NEVER coming back. I’ve had satellite with Bell (terrible service), I’ve had a cell phone through Rogers (nightmare) and both internet and landline through telus (clunky incompetent service)… None can I say went smoothly.  Is anyone happy with any Canadian provider? ” http://www.cbc.ca/consumer/story/2009/09/09/telus-new-customers-outage.html
 
I really do love to read the news comments at the CBC or the Globe & Mail.. they are very hilarious too.
 

Do always  check your actual ISP speed http://www.acanac.ca/speedtest/  check for the blatant theft-corruption on a daily basis and ask them to fix it immediately as well..

 
Do see also
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
https://thenonconformer.wordpress.com/2009/08/31/federal-consumer-protection-ha-ha-ha/

August 19, 2009

Phone companies internet at disadvantage

LAPTOP

Telling the truth to all is the best way to deal with any matters now still too.. bad customer services included now.

Internet Cable can be modified cheaper and faster to attain higher speeds over the phone lines

Now “The cable providers have a significant speed advantage over most of Canada’s major phone companies, which provide internet connections over phone lines. Bell and Telus, the two biggest phone companies, are offering speeds with a current maximum of about 15 megabits at a cost of $60 and $53 per month, respectively. In Quebec, Bell has been hemorrhaging phone and internet customers to Videotron, which offers better speeds and prices.

Many of the cable companies are using a network technology known as DOCSIS 3.0, which actually lets them offer speeds higher than 50 megabits.

Canadian internet providers have been criticized for being too slow in rolling out next-generation super-fast internet speeds, and for charging too much for existing services.

A study last week by the Organization for Economic Co-operation and Development found Canada had the second-highest rates for high-speed internet services ranging between 12 and 32 megabits per second, next to only the Slovak Republic. In Japan, ultra-fast connections of 100 megabits per second are being sold for just over $50 Canadian.

Rogers, Cogeco and Videotron are, however, offering faster speeds than just about every American internet provider.  Rogers Communications is boosting internet speeds in the Toronto area, but will charge a premium for the service. The company announced its new Ultimate High-Speed Internet service with a top download speed of 50 megabits per second, up from 18, and a monthly usage allowance of 175 gigabytes in select parts of the Greater Toronto Area. Customers who currently subscribe to the 18-megabit service will see their speed automatically boosted to 25 megabits at no extra charge, Rogers said.

The new service is considerably faster than the best offered by Rogers’ chief rival Bell Canada, which has a maximum speed of 16 megabits per second, but at $150 a month it is also more expensive than comparable services offered elsewhere in the country.”

” Probably the fastest in Canada? It’s also probably one of the most expensive and slowest compared to other countries. “

“More ISP/Telco lies.  What they are saying is “up to 50MB” and then they’ll throttle your apps to 30k. “NetNeutrality.ca

 

 “a monthly usage allowance of 175 gigabytes” At the speed of 50Mbit/sec you would use up the 175 GB of allowance in just over 9 hours for downloading…” and what do you do the rest of the month?”

” I think it is misleading for the article to talk about these speeds without pointing out that they are all theoretical and that they have nothing to do with the actual speeds that you will get. It doesn’t matter if Rogers has equipment that is capable of a zillion Mbps if they over-subscribe so you only get a trickle during busy periods.”
“The headline should really read “Rogers Offers 50MB Download and Will Finally Deliver the 10 You’ve Been Paying for All Along”  I have never seen my connection at the full amount I’m paying for. I don’t care how fast they *say* it can go, I care how fast it *actually* goes.”
 
” Why bother upgrading to 50Mbps when u cap, & throttle us we pay for 50mbps u give us 70kbps /sec on our torrents, rogers, bell, aliant & telus u can go …”
“In Stockholm you can get a 100Mbps symmetrical connection (upload and download at 100 at the same time) for about $12 a month.”
” So they throttle their users, steal back bandwidth so they can offer a premium service their customers will never see…. These guys are so badly over-subscribed I’d be amazed if users saw a quarter of that speed.”  http://www.cbc.ca/technology/story/2009/08/18/rogers-internet-speed-boost.html

The Liberals are just as bad as the Conservatives in not dealing in Canada  with the lying, price gouging communication firms..  The federal, provincial governments, the CRTC, Conservatives, Liberals  unfairly maintaining  archaic, monopolistic telecommunication firms, that are often   bloated, cost ineffective, incompetent, over staffed, un-competitively managed as well is the main reasons consumer costs falsely keep on going up now.

In its first year, 2007-08,  CCTS was still unable able to resolve about 40  per cent, of the complaints according to its own website. What a very high failure rate.  About one-third of the complaints were related to wireless services. 40  per cent, that is about the number of unhappy Customers with Bell’s Internet services too https://thenonconformer.wordpress.com/2009/09/02/commissioner-for-complaints-for-telecommunications-services/
 
Subject: Re: CCTS #02010400029439
Thank you for your poor reply, lies, buck passing. But my complaint is still only with one specific firm Bell Canada that I have had a contract for many years and Bell had breached falsely my contract and falsely had disconnected my internet services and I am asking 2500 dollars in damages FROM BELL FOR THEIR INADEQUATE SERVICES HERE  TOO.. NOW  DO FULLY DEAL WITH IT AND THANK YOU. 
Yes it is true that Bell Telephone is still  always seeking news ways by hook or crook as well  to make more money cause it undeniably still loses it’s dissatisfied customers faster than it can gain them.  Bell itself now is always lying for years has always told me it is someone else’s fault for the internet problem and not Bell’s. “Do note that my Bell internet services profile, download speeds  varies, varied from 1 megs, 2 megs, 5 megs, 6 megs, 7 megs, depending on the weather, the day of the week, etc.,  and now all  contrary to Bell’s promises, advertisement of a steady High speed system too, etc., or Bell’s past advertisement that ” Bell delivers reliable Internet access, assuring consumers that they can get on the  Net when they want to and stay there as long as they need”…is also clearly a lie….” Bell’s advertised “Choice of consistent super fast speed” is also a lie for the speed undeniably was slow and varied and too often…  Bell’s advertised “Best price” is also a lie.. and please all do  still deal with Bell’s false capping of my bit torrent too.. on my unlimited download Bell account in Canada.”  Bell for certainty cannot be trusted, it can only be trusted to lie, Bell along with many DSL ISP undeniably lied in their past Internet  ADDS for many years about the advantages of  the internet DSL over Cable too. “The speed advantage of DSL over cable is much higher”, ” DSL-based services results in the ability to guarantee the bandwidth provided by the high-speed DSL connection” ” Cable service providers usually don’t quote absolute performance numbers like the DSL vendors” In real fact Major Canadian DSL vendors like Bell never met their promised speed CONTINUOUSLY or reliably now too anyway and most of the time they were far short of it tooThere was, also is a need for regulatory Government intervention of Bell, ISP providers practices, advertisements too. There has been a lot of evidence, allegations about Bell’s bad  managerial practices,  and it’s motives. It’s mostly been  warranted. Bell  wrongfully sees itself as the sole judge of disputes in their contract obligations too. ..  Sadly AT&T for a start is not the only carrier that doesn’t have presently  adequate  existing bandwidth to support all of their customers, iPhone users  using  an “unlimited” data plan  and that would now include Rogers and Bell? who are clearly already capping their existing customers and others to over come this serious shortcoming,   and in spite of what they do all  promise now they might have in the future I really rightfully do not believe them.  I TOO NOW have been discussing, detailing on the net Bell’s inadequate pretentious, poor services, internet and customer services, specifics included now for many many months.. even in October 2007 http://thenonconformer.blogspot.com/2007/10/choosing-cable-or-dsl-internet-service.html   
 
What started as a simple phone call by me in January 2007 to Bell tech help line to determine why my internet services were so slow and sluggish next had  become a major farce, cover-up on the part of Bell Sympatico. I was next lied to for months as to the real reasons Bell they rather had offered me their poor internet services to me and  to many others in my city for years now too.. and then Bell had even  lied to me some more, had also breached their contractual obligations to me many times too, had allowed me even to be slandered, abused on the Bell customer forums now too.. and why? so  that clearly greedy Bell can continue stay in business to make more money.. and so who really cares now about the customer’s good welfare in reality? now? What not Bell itself, not the CRTC, not the federal government, not our Prime Minister Stephen Harper, not  the the federal Minister of Consumer Affairs, Jim Prentice..  not  any provincial consumer affairs Minister, but only the citizens, the news media, and the NDP party care about the citizens  good welfare really it seems. Not acceptable for sure too!   https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
 
Imagine that Bell has been in Business for many years and is still guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED  and undeniably detailed to even Bell and many others many times too now . I Paid for a high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Bell you have to check your actual delivered speeds , “internet download and upload speed test” cause Bell seems to change it to suit themselves..  ( Acanac Inc. http://www.acanac.ca  , and do  see their speed test ). BELL EXECUTIVES HAVE BEEN  TOO CHEAP, AND STINGY TO SPEND THE NECESSARY MONEY TO DO THE MUCH NEEDY UPDATES TO BELL’S INTERNET WHICH DO LACK FULL CAPACITIES TO SERVICE ALL THE PRESENT CUSTOMERS, NEVER MIND ALL THE FUTURE ONES, SO THEY HAVE TO THROTTLE THEIR SERVICES
 
 More and more, Bell, Sympatico Internet users are finding Web browsing a lot less fun these days for  it took a little time to load the pages, there is continual internet connectivity problems for their Bell ISP provider is totally unreliable, dishonest, inadequate too.  
 
Bell has always had it’s spin doctors spin, lying..  Now this Mis-advertisement of the actual speeds attained  also reflects the common  problem we tend to  have also in Canada with the false, misleading advertising, trade practices by Bell, Rogers, Videotron in regard to the speeds of their iPhone and DSL, ADSL, cable internet services. These Communication, ISP firms amongst others are known to inflate, advertise substantially higher speeds than the consumer will actual get next get on the average, and the  next related internet congestion cause web connectivity problems, and also reductions of the downloads speeds too..
 
Bell firstly has also not been transparency about it’s internet capping as well now..  Major Canadian DSL service providers commonly employ bandwidth / speed caps for residential customers. Bandwidth caps place an artificial limit on the maximum speed a customer can achieve by monitoring their indCOMPENSATION as soon as possible.ividual traffic flow and throttling network packets .Providers concerned about the capacity limits of their network  implement a cap so that they can accommodate more customers, and make more money and undeniably  do not do this for the sole benefit of the consumer but mainly their own. But I have said much of this before for many months now too already even that Bell will lie, divert the truth and basically try to say that the customers are all still stupid, and the customer’s own computer’(s) are at fault,, they are lacking sufficient processing power or memory, cache and they  cannot keep pace with a high-speed Internet connection. Or the spyware, viruses on the computer when that rarely is the case now too for the slow internet speed,s but rather it is mainly due to Bell’s own faulty, and poorly maintained and poorly serviced equipment…  Bell is one of he biggest liar that I have personally dealt with too..  I had written 300 letters to Bell trying to get simple, straightforward satisfaction, appropriate payment,  answers from them and of course they dishonestly refused to provide any answers.. all they Sasha Rollins,  did eventually is double bill me and next cut of my internet for complaining too much to them.. real perverse people. Nevertheless I posted a full log for about 2 years on the net, too all of the major news editors, major politicians now too  for all to read, and Bell undeniably now did not try to deny it too, as to how crooked they were and how poorly they had actually responded to their false breach of my internet contract too. I now do realize that I have been told many times now by Bell on the phone, on the net that my internet account matter now has been escalated to the Highest level at Bell, specially Bell executive care services, and that as usual I  have been lied too. Bell should pay for internet throttling, Breach of contract too. Telus says Bell should pay for internet throttling dispute: Telus Corp. is supporting consumer groups and small service providers in seeking legal costs from Bell Canada Inc. in a dispute over the throttling of internet speeds. Telus had said it agrees with the Public Interest Advocacy Centre and the Canadian Association of Internet Providers, who say that because Bell started the whole argument over throttling, the company should be liable for all the costs whether it wins or loses the dispute. http://www.cbc.ca/technology/story/2008/09/19/tech-bell.html http://www.cbc.ca/technology/story/2009/08/14/telecom-complaints-ccts-bell-rogers-telus.html
  
 Bell Sympatico now even  wanted an extra payment of 75 dollars if I do not return ASAP their high speed modem as soon as possible, conveniently forgetting that they themselves had wrongfully had breached my ISP contract, and also that they had falsely refused to refund me for an  overcharge of an  extra 55 dollars, to me for this  high speed modem that I had never even requested from Bell Sympatico in the first place, and they too easily seem to forget that  fact they Bell Sympatico had falsely also now tried 4 times to withdraw, steal my  money from my bank account even during the time I as supposed to have  free 6 months high speed unlimited internet as well. An agreement they too had falsely breached now too. Now Bell Sympatico’s executive care  Sasha Rollins had  complained to me in writing 3 times back that in the last 18 months I have written 280 letters of rightful complaints to Bell about their inadequate, pretentious, services, even their false breach of their contract obligations. Me I am even next still even rightfully complaining to Bell Sympatico now that I had even firstly to to write any of these 280 letters of complaints to Bell Sympatico, and I as a direct result do even rightfully still do demand full payment of 2500 dollars from Bell Sympatico NOW  for all my wasted time in even having now to do so now as well, plus further payment for the many years I had paid for a high speed internet services but never got one from Bell Sympatico as well. And I rightfully still expect this rightful  2500 dollars payment to me now from Bell Sympatico ASAP AS WELL , and  so also  NEXT  I too will demand an extra 250 dollars in payment  if they do not pay me my 2500 dollars

From:Responsewebadmin@ccts-cprst.ca<webadmin@ccts-cprst.ca>;

 Sent: Tuesday, August 18, 2009 1:12 PMSent: Tuesday, August 18, 2009 9:04 AM  Subject: CCTS #02010400029439

Dear sir,

Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an independent agency with a mandate to receive, facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.

The scope of CCTS’ mandate is set out on our website: http://www.ccts-cprst.ca

Unfortunately, this matter is not an Eligible Complaint within the meaning of our Procedural Code and is therefore not within the scope or mandate of the CCTS. The CCTS handles complaints on a specific case by case basis.  Your complaint pertains to the market of the internet service by all the service providers in Canada. This matter is not within the definition of an “Eligible Complaint” with regards the CCTS’ Procedural Code section 1.1(j).
Therefore, the CCTS cannot process your complaint.  The Procedural Code can be found at:

www.ccts-cprst.ca/en/attach/Overview/CCTS_Proc_Code.pdf.

You may wish to contact the CRTC at 1-877-249-2782 or the Telecommunications Service Provider (TSP) of your choice as they may be able to assist you with this matter.

If you have any questions or concerns regarding your complaint, or anything contained in this correspondence, please do not hesitate to contact us.

CCTS P.O. Box 81088 Ottawa, ON K1P 1B1

1-888-221-1687

Sincerely, CCTS Assessment Team

 

do see also

https://thenonconformer.wordpress.com/2009/08/15/crtc-is-clearly-in-bells-bad-pocket/

https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail

https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access
https://thenonconformer.wordpress.com/2008/06/14/class-action-suit-against-bell-sympatico

August 15, 2009

CRTC is clearly in Bell’s bad pocket again

 

bell-internet-isp2

 Online Petition Stirs Commentary with Calls for End of CRTC mediacaster A petition calling for the dissolution of the Canadian Radio-television and Telecommunications Commission, (CRTC) says the regulator has become a burden on the Canadian public, and should be replaced with a new regulator

Dissolve the CRTC ! p2pnet.net

Toronto Star – Neoseeker – Macleans.ca – Dslreports
 

Dear Minister of Industry,

The Canadian Radio-television and Telecommunications Commission (CRTC) was created for the purpose of ensuring broadcasting and telecommunications systems serve the Canadian public and ensure that Canadians have a wide variety of options to create and view works of media or communicate across the country and the entire world.

We, the undersigned, believe that the CRTC has become a burden on the Canadian public and are failing to perform their duties in the interest of the Canadian public and that of a fair and unbiased telecom policy.

Scrap the CRTC, petition urges  An online petition to dissolve the CRTC  . The petition, at http://dissolvethecrtc.ca/   and on   Facebook and Twitter,  was started Saturday by Mike Lerner, a 23-year-old Ottawa software company employee, who was frustrated by a decision to allow Bell Canada to institute usage-based billing on its wholesale internet customers. The Canadian Radio-television and Telecommunications Commission last week provisionally approved Bell’s request to require independent companies such as TekSavvy and Acanac, which rent parts of its network to supply their own services, to charge customers by how much they download.Independent providers typically offer customers hundreds of gigabytes of usage where Bell’s most popular service allows only 50 gigabytes a month. Smaller providers now say they have just under three months to migrate their customers on to similar usage models. Once those plans are implemented, they say, their services will be indistinguishable from Bell’s.  The CRTC, the petition says, is failing in its mandate to protect competition and look out for the interest of Canadian consumers and has for the past three years shown “undue preference in the interest of commercial entities and their preference for traditional business models over competing models that would create competition.” “We, the undersigned, believe that the CRTC has become a burden on the Canadian public and are failing to perform their duties in the interest of the Canadian public and that of a fair and unbiased telecom policy,” it says.Lerner told CBC News the government needs to replace the current regulator with a body that is staffed by people who are in touch with the new technology and competition models being introduced by the internet.”You need some people who have experience with telecom but you also need some people who understand the new types of competition. They just don’t have any experience in that field,” he says.  http://www.cbc.ca/technology/story/2009/08/19/crtc-petition-dissolve.html?ref=rss

 

This is all really unacceptable. Monopolistic, big bad Bell is allowed to violate basic  contract laws as well again.

 “Want to know why this happens?  Wander around the building in Gatineau where the CRTC offices are. Nothing but hundreds of middle aged women who have never used bittorrent, never downloaded a software update, and never used an open source application.  People completely out of touch how technology is used today!   What DO they care about? Their Big Pension Countdown!”
 
If the CRTC isn’t going to do their job, then we at least need to examine Bell’s anti-competitive practices under consumer protection laws. They all need to be brought down a few notches. I’m convinced the CRTC is hindering the advance of technology and broadcasting in this country.”
 
The CRTC’s time has come! Enough pandering to big business interests. I urge all Canadians to support this initiative. The consequences of not supporting this and net neutrality will diminish the online experience for all Canadians for years to come. ” 

Rogers, Bell, Videotron, Shaw, Telus  all only care about one thing.. maximum profits.. motivated by maximum greed.. finding an excuse to charge the customer for more.. and that they have done with their regulating, capping… and no one cares about what the consumer thinks, the CRTC or the federal Conservatives as well included. This consumer price gouging perversity has got to stop. I asked the Liberals and Iggy to rightfully speak out against this, and I am  still waiting to hear from them? Why are they not talking about this as well?

Sadly to many of us are like sheep, we do what we are told, because we are fearful of negative consequences, sheep are often afraid of their own shadows as well.. but unfortunately we do not have the luxury of being abused, whether it is verbally, physically, mentally, or what ever.. cause the abusers tend not to stop their abuses upon us unless they themselves do feel some real , personal negative consequences in reality. I too have found when being abused that screaming rape in a loud voice in public, full public exposure and calling the police, demanding the appropriate rightfully prosecution works the best.. sadly the too often lazy, pretentious, inadequate police, watchdogs  themselves can be a real part of the problem and not the solution, so I next expose the bad cops and all the bad watchdogs, politicians  readily as well.

see also https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/

“Bell to charge small ISPs by usage

Last Updated: Thursday, August 13, 2009 | 11:45 AM ET  By Peter Nowak, CBC News

The Canadian Radio-television and Telecommunications Commission has approved a request by Bell Canada to implement usage-based billing for its wholesale internet customers.

The decision, made on an interim basis, could result in lower download limits for customers of smaller companies such as Teksavvy and Acanac that rent portions of Bell’s network to provide their own internet services.

Smaller ISPs, which typically allow customers to download hundreds of gigabytes a month, may be forced to lower their limits to Bell levels. Bell’s most popular plan allows customers to download 50 gigabytes a month.

The CRTC on Wednesday also approved a request from Bell that will allow the company to charge small ISPs 75 cents for every gigabyte over 300 that their customers use.

Smaller ISPs had fought the requests and said if granted, their services would become indistinguishable from Bell’s. The CRTC last year also allowed Bell to extend its traffic management practices, where certain uses of the internet such as peer-to-peer file-sharing are slowed or “throttled,” to smaller ISPs.

Independent companies are therefore required to throttle their own customers as well.

Although the CRTC ruled in favour of Bell during the throttling dispute, it also launched an inquiry into the larger issue of net neutrality, or how much control internet providers should have over the connections they provide to customers. The regulator is expected to make a ruling on net neutrality by the end of the year.

Consumer concern

Internet experts said that with usage-based billing, the CRTC has once again ruled in favour of Bell at the expense of consumers.

“It raises significant competition concerns since it suggests that independent ISPs will further lose their ability to differentiate their services,” University of Ottawa internet law professor Michael Geist said.

“It also calls into question Bell’s claims during the traffic management hearing that they can’t differentiate between providers since the implementation of [usage-based billing] would mean much more detailed info about end users.”

Mirko Bibic, head of regulatory affairs for Bell, said the company’s network-management technology is capable of differentiating between wholesale customers for accounting and usage-based billing purposes but not for traffic shaping, a fact that was made clear in its filings during the CRTC hearing.

“Our statements to the CRTC were and have always been accurate,” he said.

Bell stopped offering unlimited downloading to its own retail customers a few years ago. Throttling and usage-based billing are key parts of its strategy to fight congestion on its network. Critics, however, have said that Bell has so far failed to prove its network is congested.

Rocky Gaudrault, head of Teksavvy, was angry with the CRTC’s decision and said it will limit his company’s ability to offer new services such as television over the internet and could see an increase to customers’ bills of $10 to $20.

“Today’s decision has to send a clear picture to those the CRTC have to answer to,” he said.

“Someone needs to step in and audit how these lawmakers come to their conclusions as predatory tactics, which last I checked were not allowed in Canada, are being allowed to march through the regulatory gates without any resistance, all while laughing in the face of both Joe competitor and Joe public.”

The CRTC has given small ISPs 90 days to prepare for the implementation of Bell’s usage-based billing.”

” Today the CRTC just proved they are corrupt. Only a person of an IQ of less then 80 could not tell this is bad for consumers, Indy ISP’s and small home run businesses.  One of the board members of the CRTC is a former bell and rogers employee, I wonder how much he is taking under the table in cash or stocks.”

“Unbelievable! The CRTC should be dismantled immediately and/or there should be an inquiry into it’s board members. The CRTC does not represent or protect the best interests of Canadians or any company other than the already established monopoly.”

“The CRTC screws Canadians.. AGAIN. This agency is rapidly wearing out its welcome. When Bell is wholesaling access to its system it has NO BUSINESS even knowing anything about the usage of individual customers of another company! It need only know the total usage by Teksavvy (or whoever else) and bill accordingly. Even the wording used by the CBC in this article is slanted. By expressing the issue this way “Smaller ISPs, which typically allow customers to download hundreds of gigabytes a month, may be forced to lower their limits to Bell levels. Bell’s most popular plan allows customers to download 50 gigabytes a month.” CBC is taking sides in a much more complex issue than this paragraph describes. Net neutrality NOW. “

” “Someone needs to step in and audit how these lawmakers come to their conclusions as predatory tactics, which last I checked were not allowed in Canada, are being allowed to march through the regulatory gates without any resistance, all while laughing in the face of both Joe competitor and Joe public.” Brilliantly put. Our internet privileges are slowly being stripped away from us for more and more profit, and the CRTC hasn’t done a thing about it.  Crooks.”

” I find it incredibly ludicrous that the CRTC is made up of ex-Bell cronies! How in the heck is THAT fair and unbiased? Whatever Rocky has been cooking up to deal with the throttling fiasco, he had better shift into high gear and really start researching his options on a fail-safe plan to rid the TekSavvy name from Bell’s medusian gaze forever. Or its out of business for his family for GOOD.  Bell doesnt want you using Usenet, P2P, Torrents, FTP, VOIP or YouTube HD without forking over 50% of your paycheck. Who else in this world has those kind of markups? Answer: The Mafia.  Time to change tactics with Bell. Writing angry letters is not going to cut it anymore.”

“The members CRTC should be investigated. These bunch of crooks are really the public enemies.” ” Canadian Regulators Send Another ( Pornographic) Love Letter To Bell”

http://www.cbc.ca/technology/story/2009/08/12/bell-crtc-internet-usage.html?ref=rss

I have just renewed a one year unlimited download contract with Accanac/Bell.. I rightfully oppose to Bell. CRTC putting any caps on my downloads. My tracking number is: 0010400029439    http://www.ccts-cprst.ca/en/

 

CBC had said “ Bell stopped offering unlimited downloading to its own retail customers a few years ago. Throttling and usage-based billing are key parts of its strategy to fight congestion on its network. Critics, however, have said that Bell has so far failed to prove its network is congested. ” SPECIFICALLY AS OF AN 1,2008 THAT IS NOT REALLY A FEW YEARS AGO BUT ABOUT 1.7 YEARS AGO..  and the move was clearly made to allow Bell to offer rental of  it’s own movies, to provide internet phone for iphones, and to encourage people to get Bell TV  as well

 

Bell is always seeking news ways by hook or crook as well  to make more money cause it undeniably still loses it’s dissatisfied customers faster than it can gain them

 

PS   Australia biggest ISP admits to lying Wednesday, August 12, 2009 | 11:15 AM ET CBCNews.ca. Last week saw an interesting revelation from Telstra, Australia’s biggest phone and internet provider. New CEO David Thodey admitted to a court that Telstra had lied to block rival internet service providers from accessing its network. Under previous CEO Sol Trujillo, an American, Telstra had told other ISPs that several of its downtown telephone exchanges were full so they couldn’t install their own equipment and thereby provide customers with their own services. There was, in fact, plenty of space but Telstra was playing dirty tricks to cut its competitors off at the knees.

” These things ARE happening, perhaps not to the extent of demolishing bathrooms, but the lying about full areas definitely occurs. In fact, some small ISPs have had such problems with this that they advise potential new customers to sign up with Bell for a month (no contract) and then migrate over to the wholesaler. This is because when wholesalers put in the line request, they are often told that the customer can not receive DSL or that the customer will receive a much lower speed profile.

In regards to the Competition Bureau, our Bureau consciously ignores all anti-competitive behaviour from Bell. When Bell started throttling its retail customers, they lost a large number of subscribers to DSL wholesalers. Bell then unilaterally and magically decided that their network was congested because of wholesaler traffic and started throttling their wholesalers. This was an unbelievably anti-competitive move. However, how did the Competition Bureau respond? They referred all complaints to the CRTC, claiming that all telecommunications issues were the responsibility of the CRTC. Fast forward a few months. An association of small Canadian internet providers, the CAIP, files a tariff application with the CRTC asking for access to Bell’s new upgraded network. The CRTC agrees and gives Bell notice to submit their expected costs from this move. What does Bell do? Bell ignores the CRTC order and instead submits a proposal to impose Usage-Based-Billing on all wholesalers, with absolutely ridiculous overage fees of nearly $1 per GB, with no maximum penalty. The CRTC recently granted this proposal on an “interim” basis. This, despite the overwhelming submission of comments against the proposal. The CRTC even acknowledges that the proposal discriminates against wholesalers, but claims that it is not “unjust discrimination”? Huh? It is worthy to note that Bell Retail is NOT included in this proposal, and Bell only just today added a new $5 for 40GB insurance plan to its offered internet services. Smells like anti-competitive behaviour to me.”  http://www.cbc.ca/technology/technology-blog/2009/08/australia_biggest_isp_admits_t.html?loomia_si=t0:a16:g12:r5:c0.0952911:b27157388 

see also 

 

 http://www.cbc.ca/technology/story/2009/08/14/telecom-complaints-ccts-bell-rogers-telus.html

July 15, 2009

I cannot trust you, FOR you lie to me all the time

 pinnochio

 
 
I heard firsthand one teenager saying to another teenager yesterday, “I cannot trust you, you lie to me all the time” and this next had made me reflect upon the reality that the average person lies 3 times in every ten minutes of conversation, and it also reminded me with my past years of undeniable dealing with Bell related to my internet download problems, they too had  lied to me all the time, by not admitting the truth first that there was a problem, nor next honestly admitting the cause of the problem. It seems that spin doctoring, misleading, lying to others is a very major part of not just the lawyers, used car salesmen, but a regular part of the sales, advertising, corporate way of doing business with consumers these days Canada wide now as well. http://blog.blazingangles.net/whatsthis/2007/09/the-art-of-lying-1.html
 . 
Now take this statement for example.. about the CRTC’s Farcical hearings on the regulating of the interent speeds, the Internet upload and download speed controls.. https://thenonconformer.wordpress.com/2015/05/22/thye-lied-mislead-about-the-internet-speeds-one-gets-at-home/
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“Currently there is no regulatory commission. Over Internet Service in Canada. Whether it be quality or privacy period.  I wrote a letter to the CRTC myself. About a breach of contract of server. Reply; Due to the lack of internet servers.. Have taken no stance in regulating them. Realizing the need for Canadians to have internet services available. you may try. Office of Consumer Affairs. Consistent quality, and privacy. As stated by contract agreement. Must be upheld. By Whom? ” http://www.theglobeandmail.com/report-on-business/crtc-asks-who-should-be-internet-traffic-cops/article1215954/
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 ” I came across a Canadian Press release yesterday talking about the poll and it really bothered me. No, the results are NOT valid. The only thing the poll showed with any accuracy is that everyone is ignorant on the subject. I say that those polled should be educated about traffic management practices and what the future may hold for Canadians if the big ISP’s are allowed to have their way, then they take the poll again. Bet you everything I own that the results of that poll will come out completely different than it did the first time.”  “But, even though “Most Canadians support the idea of Internet traffic management,” only about one in five of those surveyed had even heard of it, says the Winnipeg Free Press  And, “Interestingly,” blogs Michael Geist, just prior to the release of the survey, “one of the people who was called over the weekend (the survey was conducted July 9 – 12th) contacted me to report”.  What was the substance of the poll?  Questions about traffic shaping, “could be roughly summed up as ‘Did you know that your neighbour’s movie downloading is slowing down your Internet’?” – said the  informant.  “This doesn’t exactly inspire confidence about some of the poll results,” says Geist.  But then, nothing about the inquiry or the various ‘fact-finding’ processes surrounding it inspires confidence.”     http://www.p2pnet.net/story/25125/comment-page-1#comment-979019

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“OTTAWA – Most Canadians support the idea of Internet traffic management as long as all users are treated fairly, a new poll suggests.”
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Meaning that Most Canadians would support the ISP, internet service providers breaking their promises, contracts as long as they do the same thing to everyone else… wow, that is a complete absurdity.. get real… and if that is how THEY all now conduct their  dishonest polls then no wonder so many people think THEY are con men, liars  rather.. In reality even here unless you know and fully understand firstly the exact questions being asked. The Poll wording itself can very much influence the outcome, example do you still beat your wife, yes or no? This even falsely implies everyone bats their wife. That’s a crude example, but it makes the point. ” What “60% of Canadians” think is completely immaterial, about as significant as what I think about the arrangements of the airbags in a Rolls Royce. What counts is, what the paying customers think of cartel like arrangements by the providers of having their services “throttled”.” Will give you a very different Poll answer.. Amazing how many non technical Canadian news reporters skirt the truth and distort it here too. 
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And the American public is likely similarly confused on the topic. Valid Education on the issue is a problem.  Over 54 percent of Canadians had  said that they did not understand the topic and how the issue affected their use.  Only 15 percent said that they understood that were affected (or would be affected) by such actions. 22 percent voiced strong opposition, saying such practices were wrong regardless and if you mention internet throttling on a P2P forum that is generally composed of more technically minded computer nerds and you’ll instantly evoke  strong emotion opposition. The Survey  shows public’s overall ignorance of the effects of traffic management on their connections for the majority of average Joe or Jane in the public, the issue is poorly understood and falsely not a worry at all. 
AND WHAT DID BELL, Rogers AND THE OTHER BIG CORPORATE INTERNET GIANTS  PAY THEM  ALL TO LIE  HERE TOO?
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NOTE: This really is a hypocritical and dishonest poll firstly  again.. for the basic truth, reality is that most Canadians firstly still do not EVEN yet know for sure if they are actuality getting their promised internet upload and downloads speeds FROM THEIR ISP..  even because they still  firstly do not even  know how to measure the speed.. so  now their polled opinion realtedly does not count much when their real ignorance FACTOR IS TAKEN INTO CONSIDERATION. Here is what you all do need to first do to to check the computer’s network speed at http://www.acanac.ca/speedtest/
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And after that ONLY THEN YOU CAN ASK MOST CANADIANS WHAT INTERNET SPEED THEY WERE PROMISED BY THEIR ISP COMPARED TO WHAT   THEY ARE ACTUALLY NOW REGULARLY, CONSISTENTLY   GETTING ..
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THEN ONE IN A VALID POLL CAN NOW HONESTLY ASK THEM ALL IF THEY ARE SATISFIED WITH THE INTERNET TRAFFIC MANAGEMENT OF THEIR SPEEDS .. and give me, us all an honest poll.
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Rogers, Bell, Videotron, Shaw all only care about one thing.. maximum profits.. motivated by maximum greed.. finding an excuse to charge the customer for more.. and that they have done with their regulating, capping… and no one cares about what the consumer thinks, the CRTC included.
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Many Other citizens have agreed with the truths that I have written even  that the ISP providers themselves FIRSTLY  are the main reasons the internet is congested and that they the ISPs are also guilty of false, misleading advertising to get customers too.  
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“It’s time for our ISP’s to refund us for the speed that they claim to provide but we are unable to get. Let’s see… I should be getting “up to” 10 Mbps and I am only seeing 500 Kbps… it’s time for Rogers to cough up! Anything less than 80% of their claim should be considered as misleading the customer and the ISP should be held accountable for this infraction.”
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” what about just giving me what I pay for. How can our government let them charge us for a service and then not provide that service?”
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“The BEAN counters will be in the back room checking to see how they can squeeze another 2 cents out of any decision coming from this meeting.”
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“Internet throttling benefits customers: Rogers, Shaw – I cannot help but notice that Big Business in Canada wants ALL the power. Power to limit what Consumers can and cannot access on the Internet. They throttle our speeds at their whim, they want to inspect every data packet we upload or download and they want to make criminals out of us all, while at the same time charging us extra money to purchase blank media for copying . Yet at the same time they fill our inboxes with Spam. 9 out of every 10 emails I get are Spam trying to sell me something or con me out of my money. They fill websites with Bots to follow every click of our mouse to “better tailor our individual likes & dislikes”, while completely removing our right to privacy without threat to prosecution or fines. We have far too much to lose people if we let these Corporate archaic monopolistic behemoths win this one.”
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“Of course the Rogers would say this. Their only interest is controlling access, gouging customers, lying about speeds, eliminating competition and holding onto their monopoly. Anything a Telco/ISP has to say should immediately be taken as the exact opposite of what is good for the consumer. We need Net Neutrality and we need it RIGHT NOW” 
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– CRTC Neutrality hearings begin with conflicting claims that their exists adequate capacity by the ISP,  or they do really lack capacities, to allow everyone unrestricted, unhindered download access presently?
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– Quebec to end automatic cell phone contract renewals, surprise fees  and what about the Internet service  providers, who are the same firms doing the same bad things there too to the customers, well? 
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 Ever wonder besides viruses that as time goes by you notice that   your computer net is slower, and slower, well it is no  secret Bell, Rogers, and others cannot handle the continually the increasing demands caused by computers and iphones now too. So their systems break down, have failures too often, are over used, in over capacity mode.. and these carriers seem to  have been to cheap to rectify the problem, update, modernize their communication equipment..
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Sadly AT&T for a start is not the only carrier that doesn’t have presently  adequate  existing bandwidth to support all of their customers, iPhone users  using  an “unlimited” data plan  and that would now include Rogers and Bell? who are clearly already capping their existing customers and others to over come this serious shortcoming,   and in spite of what they do all  promise now they might have in the future I really rightfully do not believe them.  ..  why Rogers and Bell, others  are always a LOSER. Always looking for some way to SOCK IT TO  their customers over  and over again and find another excuse to make the customers pay more. If they all knew the whole truth the Lower subscriber usage means smaller revenues for carriers like Rogers , Telus Corp  and Bell, BCE Inc so they lie to get more customers..  https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
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I have openly rightfully shared with the Prime Minister of Canada Stephen Harper’s office that Bell Sympatico undeniably is one of the most dirty, immoral, abusive Corporation, firm I have dealt in Canada in my lifetime. One that even falsely suppressed my complaints against it, my right of free speech as well. Because Bell Sympatico has UNACCEPTABLY TOO often HAD breached my ISP contractual agreement and NEXT Bell Sympatico had forcibly falsely disconnected my ISP service with them too thus next I have been forced to switch over to the Canadian http://www.acanac.ca/ -Residential High Speed ADSL without any Limits and No Blocked Ports or Traffic Shaping, plus Unlimited Downloading 100 GB of Online Storage Up to 5 Mbps Download and 800 Kbps Upload $18.95 per month
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Here is 2 very popular past helpful posts of mine for Still Many Consumers do not know how to choose firstly an ISP provider, and what their options are too.
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a:  The Internet suppliers (ISP) promised Internet speed is in fact generally a false one, for it is generally only a theoretical speed, and not even the true average speed, an optimum speed under the perfect conditions only, for it depends on many other factors, such as the conditions, type of the connected cable, phone lines, branch services, other equipment. It is in fact like me promising you that you can have all the money in my bank account, but meanwhile I let many other persons collect from it as well. http://thenonconformer.blogspot.com/2007/10/choosing-cable-or-dsl-internet-service.html

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b:”Canada’s leading telecommunications carrier, BCE Inc and  Kevin Crull, president of Bell Canada’s residential services division, is asking Prime Minister Stephen Harper and his cabinet to reverse a CRTC, which was reaffirmed by regulators on March 3, 2009, ruling requiring the company to offer the same bandwidth speeds to wholesale ISP customers as it does to its own subscribers. The CRTC ruling according to Preexisting regulations already rightfully requires incumbent phone companies (including BCE) to rent network access to smaller internet service providers, so as to foster competition and keep the cost of basic internet service at a reasonable level. This is a very reasonable demand too. Monopolistic  BCE naturally argues that the December decision  will cut into it’s own revenues  nevertheless the Conservative government for the good of all Canadians now, should not listen to the falsely abusive companies like BCE, and not remove these regulatory barriers  ”  

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Imagine that Bell has been in Business for many years and is still guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED  and undeniably detailed to even Bell and many others many times too now . I Paid for a high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Bell you have to check your actual delivered speeds , “internet download and upload speed test” cause Bell seems to change it to suit themselves..    Dealing with Bell is absurdity filled with problems. In spite of their adds, promises Bell Sympatico services are all mostly very poor, they also mostly break their promises to me too and they too Cleary do not honor their contract obligations, their own 2 days respond promises now too. As I have detailed many times elsewhere they Bell have never given me my one year reliable, steady, continuous high speed internet services too, have never kept their contract obligations I have been with Bell for many years. Note since Day one of even Jan 2007 I have hundreds of email that I had sent to Bell about their bad internet services too.. and I had sent copies the news media , to the Major MPs, for the last 15 months. I have a High speed unlimited Internet download contract with Bell since day one and they Bell next even had tried many times to have me up change from my 6 meg download account to their new Bell higher speed plans, and I had clearly refused saying back to them as to why should I go the higher speed plan when they could not even deliver me the promised 6 meg downloads, and also I had specially also said that if I had changed download plans I would lose my unlimited download plan, so I made no changes, authorized no changes to my contract with Bell the last 15 months. On top of all my many complaints about dealing with Bell on April 3 2007 by phone and in writing I specially also had asked Bell to give me simply a full detail listing of all my monthly payments, a full account statements specially for the last 15 months, and I told them I cannot seem to access my online Billing, something I have complained to them about before too, and they so far have refused this simple request too and the Bell have not done so to date. This is absurd, ridiculous and unacceptable in this computer age when they can spit out my legitimate request in a second. Bell Sympatico is quick to phone you and to harass you to demand their payments, but Bell Sympatico in return is very slow to deal with the customers, requests, problems in my 15 months experiences. To get proper services from Bell it is like mating elephants it has to be done at a very high level with plenty of thrashings and noise. Unacceptable. Reality- Dirty Dirty Bell Sympatico .the most abusive Corporation, firm I have dealt in Canada in my lifetime. Sadly there are other bad firms now too..  ‘ https://thenonconformer.wordpress.com/2008/04/15/bell-sympatico/
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– CRTC to look at how Internet traffic is managed to avoid congestion – THE TRUTH, REALITY? is that Bell seems firstly to have some of the CRTC personnel in their back pocket so this hearing is a farce?

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– CRTC to look at how Internet traffic is managed to avoid congestion-  Bell Canada’s major ISP  ongoing  lying distortion to the news media, CRTC, others , undeniable breach of their past contractual obligations to it’s own customers too,  that their need for  capping the internet downloads was due to  the internet congestion traffic it now still faces as an internet service provider is now due solely to the vast P2P , Torrent,  downloads is still a A FALSEHOOD, A FALSE SCAPEGOAT, A LIE AND NOT THE REALITY, NOT THE TRUE FACTS. In fact BASICALLY  Bell’s congestion problem was due to BELL’S OWN FAULT, due to the fact that Bell had lied, and had oversold FROM THE START, INITIALLY  their OWN internet capabilities services to ALL OF it’s customers, others. Because Bell NOW even had obtained many of it’s customers under lies,  false statements, false pretence, Bell also now should not  even be  allowed to keep all of it’s own customers it now had obtained as well. Bell’s congestion problem was initially, undeniably, really due to the truth that   it’s own internet system initially were never adequately, fully designed, upgraded to be used as a high speed internet system to all the customers as advertised, rather Bell’s ISP in general was and it is still mainly a low speed internet system Canada wide. Bell needs to be forced to disclose fully, in  the truth to all persons in Canada about it’s actual internet capabilities, even telecommunications, iPhone  in all areas now as well. You really cannot continue to grow a business based on lies, distortions, falsehoods, even if it is Bell. Additionally Bell monopolistically, falsely is capping all of   the internet downloads is to allow the future expansion usages of iphones, and for downloading of customers movies rented from  Bell.
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–  The government ( s ),  federal and provincial, should first look at the many, undeniable practices of false, misleading practices by persons like Bell selling their ISP services.. if Bell had firstly told the whole truth about their actual capabilities , they Bell would not have had next a major  traffic congestion problem because few people would have initially even  taken their ISP services over cable in fact, for in truth the cable ISP  can even now be more readily, quickly, and  less costly expanded too!!! Bell knew that and so it lied about it’s ISP capabilities to all.. still does as well..

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– The governments, CRTC, etc,  falsely do allow the corporations to lie because because THEY LIE THEMSELVES AND OFTEN…. who is being lied to when I have posted all these truths facts on the net, to many now too.. it just confirms who the liars now are still  too.

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 No matter how the lying weasels spins the facts, tries to weasel out of the truth, the truth is still know by many too..

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APPROPRIATE  PUBLIC EXPOSURE AND THE APPROPRIATE PROSECUTION OF THE GUILTY SERVES EVERYONE’S BEST INTEREST.

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FOR A GOOD NAME IS WORTH MUCH MORE THAN ANY AMOUNT OF SILVER OR GOLD AND A TARNISHED ONE IS WORTHLESS.

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– There are some legitimate still reasons for the ISP’s high  costs. one is the fact that the telecommunications companies tend to be undeniably  very poorly managed, have too many cheap, incapable, incompetent personnel https://thenonconformer.wordpress.com/2008/10/12/bell-telus-team-up-to-upgrade-networks-and-why/

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see

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“If you (Bell) were half as good at running a company as you were at lobbying,  maybe you’d have a better network,”  Quebecor executive vice-president Luc Lavoie who took a shot at the quality of Bell Canada’s cellphone service: . http://news.aol.ca/article/telecom-summit/258999/
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Bell’s bad acts are Not acceptable, 
  
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I too at least am known for telling the truth and that is worth much too… Bell is a known liar and that is not worth much..
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 The big corporate do prefer no outside regulating bodies,  they want to to deal with each customer individually, divide and conquer approach, for they are afraid of massive class action suits, and there are many now against Bell even

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Quebec’s pension fund IS NOW IN REAL TROUBLE   “The new head of the fund is Michael Sabia, former head of Bell Canada Enterprises, who took over in March of this year.” QUEBCERS AND THE Quebec’s pension fund IS NOW IN REAL  TROUBLE,  JUST LOOK AT THE BAD EFFECT THE SAME PERSON SABIA  HAD ON BELL, WHOSE STOCKS, SALES, SERVICES, CUSTOMER SATISFACTION  HAVE GONE DONE DRASTICALLY. I HOPE THEY ARE ALL NOT STUPID ENOUGH TO LET HIM INVEST OUR MONEY INTO BELL AS WELL. Now also add to this Quebec’s Minister of Finance, Monique Forget, who always seemed to forget me too,  her  sudden resignation  from politics and thus who will not be around to answer what she also knows about this affair.. It sure looks like a cover-up…
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Almost since my first job after graduating from university I had learned that in the real world many people are not to be trusted, they do need to be supervised, and major corruption still exists in construction, universities, municipalities, governments, corporations, amongst professionals and politicians as well.

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Here still  is what I cannot understand about the federal job creation programs carried out under both the liberal and conservative governments, is the necessity it seems to give money firstly to the municipalities, as though they have a direct effect on voters.. Nothing can be farther from the truth for  neither the police themselves, nor the municipalities have a significant vote as to how the citizens will vote on election days. The only group  that can likely have any effect on the voters are pastors, and priests in fact.
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 Here is what I know for sure in Canada proper policing, management ,  supervision  human rights commissions are a real fact of life, society, in schools, life,  in churches, governments, commerce, institutions, civil and public services, professional services too,  and elsewhere, even on the net,  for you will always have those 30 percent at least of the persons who will try to cheat, lie  , steal, bend the rules, falsely believe they are above the laws, Self  regulation alone is too often pretentious, farcical, often not applied as well. That applies especially to the professionals, civil and public services, police, municipalities, politicians, corporations  now as well..
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do see also
https://thenonconformer.wordpress.com/2008/05/01/to-bell-sympatico/
https://thenonconformer.wordpress.com/2008/12/18/unfair/
https://thenonconformer.wordpress.com/2009/04/20/bell-internet/
https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail/
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
http://anyonecare.wordpress.com/2008/05/23/bell-bce-sympatico/
https://thenonconformer.wordpress.com/2008/05/01/is-your-isp-still-even-watching-you/
https://thenonconformer.wordpress.com/2008/04/16/the-war-against-bell/
https://thenonconformer.wordpress.com/2009/05/21/bell-throttles-internet-speeds/
https://thenonconformer.wordpress.com/2008/04/26/and/
https://thenonconformer.wordpress.com/2008/04/15/consumers-affairs/
https://thenonconformer.wordpress.com/2008/04/19/bell-lied/
https://thenonconformer.wordpress.com/2009/07/15/i-cannot-trust-you-for-you-lie-to-me-all-the-time/
 https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access/
https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too/
 https://thenonconformer.wordpress.com/2008/04/28/action-not-mere-words-needed/
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