The non conformer's Canadian Weblog

September 6, 2008

appears to be unconcerned by this matter

“Quebec couple battles corporate giant and wins  Canwest News Service 
 
A former Quebec couple has scored a key legal victory for cellphone customers after a judge ruled they were duped into signing three-year contracts with Telus Mobility Inc. with a misleading promotion.Son Le-Tien and Thi Nguyen broke their contracts with Rogers and signed up with Telus after a 2004 promotion promised a free trip for two to a choice of 25 international cities. After discovering not all was as advertised from promotions partner Free Air fare, the Montreal-area couple tried to cancel their contracts.Telus retailer Contact Com DL Communications of Laval, Que., slapped them with penalties totalled of $1,794.72; all Telus contracts stipulate customers must pay $20 per month in penalty fees for every month remaining on a broken contract.When the couple refused to pay, the retailer handed the file over to a collection agency.The couple sued the Telus retailer in small claims court, and just won a key victory that industry watchers say should send a message to wireless phone companies about misleading promotions and about their billing practices.The couple signed up with Telus after they confirmed Sydney, Australia was part of the promotions package put together by the local Telus dealer. But when they tracked down an official with the travel company working out of an apartment building, they were informed Sydney and Asian cities were off limits. In her decision, Micheline Sasseville of the Quebec Court awarded the couple an additional $2,000, “given the seriousness of the violations” and the attitude of the defendant, who ” appears to be unconcerned by this matter.Technology consultant and telecommunication experts Jesse Hirsch says this response speaks volumes about the attitude of the cellphone industry. The outcome of the lawsuit, however, should be a wake-up call to them, he said.”There are so many Canadians who don’t understand the contracts they sign with their wireless providers and the marketing that leads them to sign them is misleading. But people don’t have the time, money and courage to fight back,” said Hirsch.”It shows that when people fight back, they win, but what a hassle.”

Michael Geist, Canada Research Chair of Internet and E-commerce law at the University of Ottawa added: “The bigger issue here is it places the spotlight on these long-term contracts, which are becoming enormously problematic . . . It may embolden other consumers to similarly take action in this instance.”” 
 

 

 

  

 

 

 

 

 
Sadly this practice of false, misleading adverting is too often had even been done by some Internet service providers who also were, are  appears to be “unconcerned by this matter” and due to the millions of consumer involved the governments themselves should firstly step in, regulate and enforce the matters.. not the courts.
do see also
http://postedat.wordpress.com/2008/09/05/and-i-used-to-think-that-politicians-were-big-liars/
 
do see also https://thenonconformer.wordpress.com/2008/08/12/apple-mr-jobs-has-admitted-privacy-invasion-iphone/

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