The non conformer's Canadian Weblog

May 22, 2015

They lied, Mislead about the internet speeds one gets at home

bell A 2013 study by the Ottawa-based Public Interest Advocacy Centre found that most Canadians think they can expect to receive the maximum speed advertised for the internet package they subscribe to.

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However, the study also found that internet service providers didn’t know what speeds customers actually get and there is much  evidence that the maximum speeds customers get are much  lower than advertised. So who does anything good about this in reality and how often?   https://thenonconformer.wordpress.com/2015/01/26/useless-crtc/ 

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I heard firsthand one teenager saying to another teenager yesterday, “I cannot trust you, you lie to me all the time” and this next had made me reflect upon the reality that the average person lies 3 times in every ten minutes of conversation . It seems that spin doctoring, misleading, lying to others is a very major part of not just the lawyers, used car salesmen, but a regular part of the sales, advertising, corporate way of doing business with consumers these days Canada wide now as well.  http://blog.blazingangles.net/whatsthis/2007/09/the-art-of-lying-1.html

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Imagine that Bell has been in Business for many years and is still guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED  and undeniably detailed to even Bell and many others many times too now . I Paid for a high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Bell you have to check your actual delivered speeds , “internet download and upload speed test” cause Bell seems to change it to suit themselves..    Dealing with Bell is absurdity filled with problems. In spite of their adds, promises Bell  services are all mostly very poor, they also mostly break their promises to me too and they too Cleary do not honor their contract obligations, their own 2 days respond promises now too. As I have detailed many times elsewhere they Bell have never given me my one year reliable, steady, continuous high speed internet services too, have never kept their contract obligations . Bell’s bad acts are Not acceptable. I too at least am known for telling the truth and that is worth much too… Bell is a known liar and that is not worth much..

https://thenonconformer.wordpress.com/2009/07/15/i-cannot-trust-you-for-you-lie-to-me-all-the-time/

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The Canadian Internet Registration Authority (CIRA), which manages the .ca domain, already has an internet speed-testing project underway to gauge internet performance across the country. Canadians can run the test anonymously by visiting a website the organization has set up.  http://cira.ca/performance .

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My download 7.6 Mbps  was  not the   10.6 Mbps promised speed .

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The Canadian Radio-Television and Telecommunications Commission (CRTC) is looking for volunteers to participate in a project to measure the performance of home broadband internet services offered by 10 internet service providers partnering in the project. It says the results will tell Canadians their “actual connection speeds” and whether the services are “delivering speeds as advertised.” The data could also help the CRTC improve its broadband policy-making, it said in a news release. The measurements will be conducted by SamKnows, a company that specializes in testing broadband speeds. Up to 6,200 participants will receive a device called a Whitebox that they can connect to their modem or router. The device periodically measure the speed of their internet connection while it isn’t actively in use.   http://www.crtc.gc.ca/eng/home-accueil.htm http://news.gc.ca/web/article-en.do?nid=977489 .

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see also

https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/
 https://thenonconformer.wordpress.com/?s=bell

https://thenonconformer.wordpress.com/2010/05/07/the-big-bad-crtc-approves-new-bell-internet-billing-rates-increase/

https://thenonconformer.wordpress.com/2009/10/03/insuring-adequate-consumer-protection/
https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access https://thenonconformer.wordpress.com/2008/06/14/class-action-suit-against-bell-sympatico https://thenonconformer.wordpress.com/2008/12/18/unfair https://thenonconformer.wordpress.com/2009/04/20/bell-internet https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control http://anyonecare.wordpress.com/2008/05/23/bell-bce-sympatico https://thenonconformer.wordpress.com/2008/05/01/is-your-isp-still-even-watching-you https://thenonconformer.wordpress.com/2008/04/16/the-war-against-bell https://thenonconformer.wordpress.com/2009/05/21/bell-throttles-internet-speeds https://thenonconformer.wordpress.com/2008/04/26/and https://thenonconformer.wordpress.com/2008/04/15/consumers-affairs https://thenonconformer.wordpress.com/2008/04/19/bell-lied https://thenonconformer.wordpress.com/2009/07/15/i-cannot-trust-you-for-you-lie-to-me-all-the-time https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too http://postedat.wordpress.com/2009/08/29/pay-back-revenge/ https://thenonconformer.wordpress.com/2009/08/31/federal-consumer-protection-ha-ha-ha/ https://thenonconformer.wordpress.com/2009/08/15/crtc-is-clearly-in-bells-bad-pocket/ https://thenonconformer.wordpress.com/2009/09/02/commissioner-for-complaints-for-telecommunications-services/

April 30, 2013

Canada’s monopolistic , self serving, greedy , immoral telecommunications firms

Bell Canada Slapped With  $1M Fine For Faking App Reviews. Canada’s Competition Bureau is imposing an a  $1.25 million fine on crooked  Bell Canada for posting online reviews of its products and services. The posts were   made by the company’s own employees who did not disclose their relation with the company. Bell employees encouraged by the company to post good reviews and give five star ratings to the MyBell Mobile and Virgin My Account apps. 

The alleged fake posts were found out by Scott Stratten who already knew how the apps performed poorly in the Apple App Store and the Google Play Store. Then suddenly, he noticed how the apps started to increase its rankings which made him curious. He decided to do some research at LinkedIn and learned that most of the reviews came from various staff members of Bell such as the company’s IT Executives, Marketing Managers and Project Managers.   These reviews and ratings created the “materially false or misleading” general impression that they were made by independent and impartial consumers and temporarily affected the overall star rating for the apps.   This  misleading advertising under Canadian competition law is prohibited  as it creates the false impression that independent consumers have had positive experiences with that product or service . The Competition Bureau said certain Bell employees in November 2014 posted positive reviews and ratings of the new version of the free MyBell Mobile app and Virgin My Account app on the iTunes App Store and the Google Play Store, without disclosing that they work for Bell. The Commissioner of Competition announced that it had entered into a Consent Agreement with Bell Canada in connection with certain Bell employees posting misleading reviews and ratings of the company’s mobile applications. Under the terms of the Consent Agreement, Bell must not “direct, encourage or incentivize  its employees or contractors to “rate, rank or review apps in app stores.” Additionally, the Consent Agreement requires Bell to enhance and maintain its compliance program and pay a $1.25 million administrative monetary penalty. Many companies plant reviews to bolster products and perhaps now they will think twice knowing the Competition Bureau could take serious action.”It’s sending a message to everybody, saying ethics are important and we will be watching over it.”. Bell says positive employee-planted reviews will stop, but critics unsure

http://www.ct-tc.gc.ca/CasesAffaires/CasesDetails-eng.asp?CaseID=385

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rogers-bell2

 

Canadians can access broadband using either wire line or wireless facilities but in order to meet the high demands of cell phones, Canada’s major telecommunications firms and their subs they are  failing to deliver the capacities  as originally promised, Canada’s major telecommunications firms and their subs they are  not keeping their contractual obligations, are falsely  cutting back on internet capacity and speeds,  so all of this is still a major issue with Canada’s major telecommunications firms and their subs..  while  they advertise a certain speed but likely you next still only get half of it as they cap their downloads and speeds..   https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/

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Five Canadian consumer and public interest groups say that Bell and Astral’s new proposed merger is not in the public interest and should be denied. Five Canadian consumer and public interest groups say that Bell and Astral’s new proposed merger is not in the public interest and should be denied. The Public Interest Advocacy Centre (PIAC), who also acts as counsel for the Consumers’ Association of Canada (CAC), Council of Senior Citizens’ Organization of British Columbia (COSCO), National Pensioners and Senior Citizens Federation (NPSCF) and Option consommateurs (OC) filed comments with the CRTC on Friday opposing the proposed acquisition of Astral Media Inc. by Bell Canada, a division of BCE Inc.  “Increased media concentration into the hands of few large vertically integrated telecommunications and media companies will not result in more competition in the market,” said John Lawford, PIAC executive director and general counsel, in a statement. “The loss of Astral in the marketplace does not deliver more competition for consumers. Any increases to Bell’s size will further threaten the ability of independent broadcasters and broadcasting distributors to effectively compete against the highly concentrated, tight oligopoly of large media companies that own both broadcasting and distribution services.”  The groups stated the deal would be bad for consumers and outlined several concerns, including:  http://www.cartt.ca/news/15358/Radio-Television/PIAC-other-consumer-groups-speak-out-against-Bell-Astral-II.html
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The Public Interest Advocacy Centre (PIAC), who also acts as counsel for the Consumers’ Association of Canada (CAC), Council of Senior Citizens’ Organization of British Columbia (COSCO), National Pensioners and Senior Citizens Federation (NPSCF) and Option consommateurs (OC) filed comments with the CRTC on Friday opposing the proposed acquisition of Astral Media Inc. by Bell Canada, a division of BCE Inc. The
 consumer advocacy group is asking the CRTC to turn down the Bell-Astral merger for a second time, saying a bigger Bell won’t be better for competition or choice.    The advocacy group says the market already isn’t meeting consumers’ expectations for choice, flexibility and affordability, and approving the deal doesn’t promise to make the situation any better. http://www.cbc.ca/news/business/story/2013/05/07/business-bell-astral-piac.html

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Cogeco also still opposes revised Bell-Astral deal, saying it’s not good for consumers. “Canadian consumers of television entertainment can only expect rising costs for their viewing options on fixed and mobile platforms, more forced packaging of BCE services and less choice in the selection of services they actually wish to use,” the company said in a news release.

In Canada these days there is a big public outcry about legal tax avoidance by big firms.  It also now seems obvious in retrospect that self regulation also does not work. Effective supervisions, vigilance , controls are  always needed.. I also do still  think it’s time to break up the telecom monopoly in Canada as these mostly  still robber barrons cant be trusted with freedom on the internet or with our phones…

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Firms  that hire expensive lobbyists and seem to hand out extravagant gifts including golf outings, trips, and even opera tickets to legislators willing to vote their way. These firms   with their false one sided contracts do  still for  freedom from regulation, oversight and pursue  the right to abandon their full responsibility to their customers, even with their immoral price hijacks  rates for any false excuses now too. I have already rightfully, often written Posts about our too often bad telecommunications firms, Internet firms  and Bell, Rogers and Telus are still not about to give up their greedy, immoral ways .  These rather too often price gougers too still do seem falsely to like to find any excuse to stick more charges to the customers even 

https://thenonconformer.wordpress.com/tag/telecommunications-firms/

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One sided contracts are illegal  as any contract is illegal when it is either contrary to a statute or is contrary to public policy.   and all illegal contracts are not enforceable. Thus if you enter into an agreement with another person and you know or have reason to suspect the bargain has some taint of illegality or immorality merely don’t take the risk and exposit it to all.

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And https://postedat.wordpress.com/2011/06/28/the-10-commandments-are-still-applicable-today-for-all-corporations-and-business-persons-included/

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These big firms that offer these now essential services too  they are too often useless, pretentious, immoral even, and the words “customer care” here clearly are misleading, false, they rather are paid company employees who look after the customer’s sole interest who quote the firms own policies, rights, demands.. These same mostly self serving firms and department, persons tend to disrespect even the federal and provincial laws, the consumer protection laws included as ai have found out myself many times now too. They all tend to firstly really not care about any of the customer’s personal abuses, hardships, losses, pains, concerns for almost all of these corporations solely care only about the firm’s own profitability, and their sole, bottom line for them is making more of the almighty buck not matter what the costs, even to the customers.  Still sadly almost all OF Canada’s telecommunications firms have a grossly one sided contract terms, definitions that mainly dictates out the rights of the firms only and not the customers rights, and this is grossly both illegal and immoral. Public exposure and prosecution of the liars, bullies, abusers, guilty firms serves everyone’s best interest. https://thenonconformer.wordpress.com/2011/06/28/bell-canada-to-pay-a-penalty-of-10-million-for-making-misleading-advertising-claims/
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According to Canada’s Commissioner for Complaints for Telecommunications Services 2011-2012 report, wireless services topped the complaints list. In the rising flood, Telus was the only company among Canada’s big three that had a drop in complaints — 13 per cent. Bell chalked up a hike of 17 per cent and Rogers Communications complaints rose by a whopping 112 per cent. Among cable service providers, Shaw saw complaints climb 335 per cent.”  https://thenonconformer.wordpress.com/tag/bell-aliant/

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Those sly subversive foxes at the CRTC TEND STILL TO  SOLELY FOR THEIR OWN INTEREST and all very very far from the pretense that is to the consumer benefit. To promote competition and to prevent market abuse by the largest players there needs to be a mix of effective oversight, and regulation   to allow real competition in the marketplace to take hold with real price decreases now too

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It is clear the rich do continually get richer by satisfying their immoral  greed by drastically creaming off profits, and not fulfilling their promised responsibility by investment in adequate Customers  services. It seems obvious in all retrospect that self regulation does not work where the main  motive is  monetary  profit.  Also these Profits do leave the country, that’s the problem! They tend rather to go off to tax havens and we don’t see their further benefits. The  past privatisation of any of our basic essential service  needs, such as telecommunication and also Medicare,  in order to provide  profits for a few was and is always  foolish, destructive approach.  We must not tolerate any further citizen suffering caused by selfish profits, and it is time to bring back all of the basic  utilities and essential services back into democratic control, and to renationalise them.  it’s time all of the essential services, water, energy, rail, airlines  and communications were all taken back into public ownership without any recompense to those who hold the shares. They have already taken more than enough in profits and dividends.

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Rogers, one of the largest telecom companies in the country, has found a way to block our access to affordable mobile services. We’re now looking at a future where just three mobile telecom giants could control a monopoly of the Internet and phones services, holding back progress and innovation. This is totally unacceptable.

https://thenonconformer.wordpress.com/tag/rogers/

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So Now still who really protects the ordinary Canadian citizens from the too often bad, immoral  firms in reality, now  holding the much too many crooked   firms to accountability and next falsely  if there is any justice  it takes years to do so.. and for decades  or  not much good  tends to happen next anyway..  as “We Have a Coin-Operated Government”  Now you would think that our public and civil servants, politicians would by now know how to deal with all of these crooks without me having to tell them and all about it still.

 

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October 26, 2012

Bell, Shaw and Rogers still can’t seem to provide good customer services! why?

It is basicaly cause they still do not care for the customers as they still are too greedy soley for the customer’s  money..

Wireless complaints on the rise for two of Canada’s top three telecoms “According to Canada’s Commissioner for Complaints for Telecommunications Services 2011-2012 report, wireless services topped the complaints list. In the rising flood, Telus was the only company among Canada’s big three that had a drop in complaints — 13 per cent. Bell chalked up a hike of 17 per cent and Rogers Communications complaints rose by a whopping 112 per cent. Among cable service providers, Shaw saw complaints climb 335 per cent.”

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“Bell, Virgin and Solo had 31.5 per cent of complaints, compared to 34.3 per cent for Rogers, Fido and ChatR, and 13 per cent for Telus and Koodo.

Billing accounted for a 51 per cent of issues raised by clients: bills for services they didn’t request; bills at a higher rate than quoted; being billed twice for the same services; and being billed for wireless service after their devices were lost, stolen or taken in for repair.

In 231 complaints, customers found that disputes with a telecom provider ended up on their credit reports. This can often result in last-minute denial of a mortgage, loan or credit card application.

The CCTS breaks down the number of complaints by service provider. Here’s how the major players, along with their discount wireless brands, stacked up in 2011-12:

Rogers (2,881); Fido (824); ChatR Wireless (16)

Bell Canada (2,749); Virgin Mobile (491); Solo (176)

Telus (1,211); Koodo (202)

http://www.thestar.com/business/article/1278154–telecom-watchdog-scolds-firms-about-bill-errors-roseman

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see also

https://thenonconformer.wordpress.com/2012/09/14/is-there-realy-any-doubt-as-to-how-big-liars-our-telecomminications-firms-are/

https://thenonconformer.wordpress.com/2011/02/15/greedy-immoral-bell-canada-lies-misleads-is-crooked/

March 23, 2011

“Canada’s Worst Cell Phone Bill” BELONGS TO BELL

The top 3 “Canada’s Worst Cell Phone Bill” belong to Bell, Rogers, Virgin and next no matter how their spin  doctors lie about it, make false promises to change it they all are still bad in reality. I have dealt with bad Bell, Bad Rogers and bad Virgin even as of recently and  had been on the CBC radio, TV as well complaining rightfully about Rogers too.. Now I am having problem with Virgin Mobile customer service departments.. http://postedat.wordpress.com/2011/03/01/virgin-mobile-canada/

And yes in Canada  the PHONE COMPANIES Customers services, billings  ARE too often Outrageous.

HAVE YOU  helped make history and move politics by signing OpenMedia.ca’s Stop The Meter Petition. You’ve probably also seen the recent reports: Canadians across the country are battling with phone companies over excessive data fees.  Read more »

Canadians across the country are battling with phone companies over excessive data fees. The CBC’s Marketplace just released a revealing report called “Canada’s Worst Cell Phone Bill” that finds damning evidence that Canadians are being unfairly gouged by big phone and cable companies. One person was charged over $15,000 for a data service that experts say cost the provider only $4!

Bell Canada and others are copying this unfair and outrageous billing model, and applying it to Internet use. The CBC’s report tells a story that could mobilize Canadians that are fed up with being gouged.

As a federal election looms, we have a unique moment to send a message to decision makers in Ottawa. We need to reach half-a-million petition signers to make big telecom price gouging an election issue. We’re almost there and you can help by taking the steps below:

Step 1. Share the CBC video clip using Facebook, Twitter, and/or Email.

Step 2. Share our petition on Facebook, Twitter, and Email. Our Stop the Meter petition is an undeniable symbol of Canadian opposition to the predatory practices of Big Telecom. Every share helps.

With your help we’ve had great success: getting all the political parties on our side, forcing the CRTC to review its UBB rules, and even forcing the CRTC to open its closed-door meetings.

But we need to do more to take on the key structural issues that enable phone and cable companies to repeatedly gouge Canadians with impunity. Clearly new telecom fees are about padding big telecoms bottom line at the expense of our personal and family budgets.

OpenMedia.ca has learned that Bell’s CEO has even admitted that applying usage-based billing is really about the telecom giant “monetizing” the increase in online video usage. Many of you have dealt with the cold, unaccountable, labyrinth of bureaucracy that is big phone and cable company customer service. Stop The Meter has become a rallying cry against this mistreatment of Canadians. This is not just about consumer choice; it’s also about basic human decency and self-determination. If we don’t succeed in making this an election issue, the opportunity could slip through our fingers and we’ll be fighting over Internet bills like many do with phone bills now. Help us get half-a-million Canadians against a metered Internet so we can get public officials on record during the election. You can count on us to be there after the election to hold their feet to the fire. Please share the CBC video clip using Facebook, Twitter, and Email. Let’s keep the pressure on. The OpenMedia.ca Team http://openmedia.ca/

– Here’s the full CBC Marketplace video http://www.cbc.ca/marketplace/2011/canadasworstcellphonebill/

More resources: Couple’s huge bills unexplained by Bell http://www.cbc.ca/news/technology/story/2011/02/28/bc-datacharges.html

BCE CEO Cope Says UBB Accounts for Almost All Internet Revenue Gains http://www.michaelgeist.ca/content/view/5697/125/  Why we fight (for the Internet) http://www.rabble.ca/columnists/2011/03/why-we-fight-internet

CRTC opens up invitation-only meeting http://www.cbc.ca/news/technology/story/2011/03/15/tech-crtc-open-media-hearings.html

https://thenonconformer.wordpress.com/2011/02/23/bell-needs-to-be-regulated-legislated/

1000 JUDGES VOTED BELL TO HAVE CANADA’S WORST CELL PHONE BILL..AND  20 PERCENT, OR MILLIONS OF BELL CUSTOMERS ARE DISATISFIED WITH BELL SERVICES

It has been the undeniable experience of many many Canadian citizens, consumers that Canada’s major telecommunication, phone and cell sales, service companies are already known to be poorly managed, greedy, guilty of FALSE MISLEADING ADVERTING,  OFTEN KNOWN to be liars who even do falsely deny any accountability, personal responsibility for their poor acts. I too have recently had bad experience myself with Bell, Rogers, Primus and Virgin as well. These same firms TEND not TO like dor you to deal with them in writing, they want you rather TO PHONE THEM SO THEY THERE OFTEN DO LIE TO YOU AND YOU HAVE NO RECORD OF WHAT WAS SAID.
           

Virgin Mobile Canada As I have found many times in March 2011 even even weekly firsthand there is no reality between the cheap mere words of Virgin’s advertised statement for caring about the customer and next still the actual  very unsatisfactory poor Virgin Mobile Canada  customer service   provided when it comes to dealing even with a valid Virgin customer complaints.. next in six weeks now they all I had talked to at Virgin still were unable to cancel the original request of mine to my cell phone service or even to  give me a proper Virgin  finalized statement of account. and instead the Virgin customer care, the Virgin Billing and accounting departments  continued to bill me for my phone services and to disregard my requests and all of Virgin had even failed to correct their inadequacies towards me even  many times.
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Virgin Mobile Canada  screws up a simple cell phone and the related cell phone number cancellation procedure.

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Virgin Mobile Canada Customer services again  told me  today by phone that they have no power, control over the Virgin Mobile Canada billing , account procedures. statements. refunds, departments.. Now even months later from Feb 15, 2010 Virgin Mobile Canada  has not even kept any of their many last Virgin Mobile Canada promises to escalate my Virgin Mobile Canada billing statement, money refund  and on April 13, 2011 Virgin Mobile Canada BECAUSE  clearly is so incompetent they Virgin Mobile Canada that they do continually   do on the phone make useless Virgin Mobile Canada promises . Next Virgin Mobile Canada again informed me that  there is nothing else they can now even do for me cause they are the  Virgin Mobile Canada customer billing  inquiry representative and they are are only a basically useless, powerless Virgin Mobile Canada Customer billing, phone representative, and so they  Virgin Mobile Canada do not know when I will next get my due Virgin Mobile Canada credit,  my money,  my Virgin Mobile Canada cheque, my Virgin Mobile Canada final bill  in the mail, they Virgin Mobile Canada do continue to send me for moths the wrong bills, and it takes Virgin Mobile Canada 4 to 6  weeks to next  correct them so, but over 2 months had passed and they Virgin Mobile Canada have missed their original promised deadline too to do so.. so  they Virgin Mobile Canada continue to lie to me all the time.. they Virgin Mobile Canada do in writing promise you a good Virgin Mobile Canada customer service, they Virgin Mobile Canada claim they have got an award for 5 years for the best customers services, but the reality as I see it differs now  .. Now I get a new Virgin Mobile Canada promise i will get my Virgin Mobile Canada cheque 3 to six weeks from the first  week of April 2011 when my Virgin Mobile Canada account was now supposedly closed.. Virgin Mobile Canada they cannot  DO ANYTHING GOOD FOR ME HERE..The next  Virgin Mobile Canada final statement will only be billed to me on the 16 of April, plus it will take at least another 5 to 9 days and then it may be shipped to me? The Virgin Mobile Canada customer service by Virgin was, is stated to me today as being  the best in the world according to the last 5 years but my own undeniable witness and reality is that Virgin Mobile Canada statement itself as well is all crap. stating lies,  mere  useless words.. having to me no evidence of such a fact.

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VIRGIN MOBILE ALSO CANNOT KEEP IT’S PROMISES TO SERVE IT’S CUSTOMER PROPERLY EVEN. Imagine this weeks later after I had even cancelled my cell phone they have yet even to send me in the mail a final bill statement of all things! Incompetent, pretentious, worst kind of  services..

Civil and public servants, and Phone cell companies employees are all very much the same,, they seem too often to lie claiming they will do a good job to get a pay but when it comes to delivering the work effectiveness promises they start to quote established polices.. buck passing excuses. Bell bought 50 percent of Virgin so that explains why the Virgin customer services is so bad now too..
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On 4/1/2011 12:37 PM, Virgin Mobile Canada wrote:  Hello, Paul! Marlee here with Virgin Mobile, helping you out and getting you on track as quickly as possible is what I’m all about, However, there are times when contacting support via telephone is going to be necessary. Our Member Care Team will be more than happy to provide you with any information regarding the canceled account. As per privacy policies I am not permitted to access or provide information from within an account via email. You can touch base with Member care by dialing 1-888-999-2321. Advisers are ready to help you out 8:00 am to 12:00 am EST. Monday to Saturday and 9:00 am to 10:00 pm Sunday. Thank you for contacting support via email. Have a great weekend.
Regards,
Marlee
VMC Team

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Virgin is clearly a  bunch of crappy liars and are all incompetent, pretenders, for  talked to their phone support by phone 5 days and all they did was, do lie.. they instead of cancelling my phone insisted on trying to make more money by not cancelling it.  I was promised last week by Virgin on the phone i would get my updated balance statement and the refund for my cell phone overpayment,  as well in the mail immediately mail by next week and so far I got neither.. You Virgin do all lie when you say you care about the customer and that you will service them properly even..
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   So I now again phoned Virgin and Virgin now says in contrast that it will take up to 90 days for me to get my money back.  Virgin is stealing my money by not giving it back to me… next Virgin again promises by next week to have all of this issue resolved. Can you believe any of what they say for I do not..

 

It should be an election issue

The consumer abuses by   Bell, Rogers, Virgin, Telus etc. they all should be an election issue..

THERE ARE TOO MANY PIGS IN THE CELL PHONE PARLOUR STILL

..PIGS

February 15, 2011

Greedy, immoral Bell Canada lies, misleads, is crooked

 

The liars at Rogers also now have promised to stop throttling internet traffic on its network by the end of this year, in response to an investigation by the Canadian Radio-television and Telecommunications Commission http://www.cbc.ca/news/technology/story/2012/02/03/tech-rogers-throttling.html

https://thenonconformer.wordpress.com/2012/09/14/is-there-realy-any-doubt-as-to-how-big-liars-our-telecomminications-firms-are/

 

Rogers has promised to stop “throttling” internet traffic on its network by the end of this year, IF YOU BELEIVE THESE CONTINUAL LIARS WHO LIED THEY WERE NOT THROTTLING ALREADY.. AND ROGERS IS NOT T MUCH BETTER THAN BIG BAD BELL..

Undeniably in my years of dealing with Canada’s largest, most greedy  telecommunication firm Bell, even as detailed on the net by me, Bell they too often do  lie, distort the truth, mislead,  and are guilty of not honoring their promises, word, contracts, use an immoral switvh and bait approach.. and they need to be fully regulated.. why do they Bell have to advertise so much of their services, it is still cause they have many many unsatisfied customers.. at least 20 to 30 percent.. who said  lying does not  pay.. just look how rich Bell got..  they bought CTV..

The consumer abuses also by   Bell, Rogers, Virgin, Telus etc. they all should be an election issue..

Majority of Canadians they now still do  just want  all pricing to be fair — and Bell, Rogers, Telus, Shaw and Videtron etc., so far have been anything but.

https://thenonconformer.wordpress.com/2011/04/01/it-should-be-an-election-issues/

SaskTel does not plan to charge wireless Internet customers based on their …  REGINA — SaskTel president and CEO Ron Styles says the Crown corporation has no plans to charge its wireline Internet customers based on their usage, unlike other large Internet service providers (ISPs) …
 
My own first complaint about despotic oriented Bell was that it has a one sided, false and misleading  contract with it’s customers, and it is immoral, heavily one sided contract that is still basically illegal even and if you do rightfully complain about how crooked Bell is despotic Bell will cut of your services.. so much for the subject of their corporate ethics, integrity, accountability, honesty,  democratic rights, free speech rights to.. if you want to see the details as to why I despise Bell just read Big Bad Bell
  
Now lately undeiably Big Bad Bell has resorted undeniably to sheep stealing, It has been contacting it’s past  customers now with the other  existing telecommunications firms, Such as Primus, Rogers, Acanac, Videotron,  and behind their backs trying to win back these past dissatisfied customers by using a misleading door to Door to door  survey approach such as a  typical commission salesmen representing Bell shows up uninvited to your door and says”We are here to help you to reduce your phone bill costs and would like to talk to you about it”.. or they say” We are doing a survey to find out how customers are actually satisfied with Bell or Telus customers” , etc.. or they mail you and invitation to go to back to Bell.. 
   
Consumer backlash grows over usage billing – Usage-based Internet ruling draws fire  -Internet usage fees draw anger  –Seeing red over metered Internet  – Download caps allowing ISPs to crush content competition -Internet ruling sparks howls of protest– Canada regulator to reconsider Internet ruling  –
 
Giant telecoms stick to guns on charging heavy Internet users more  CanadianBusiness.com -OTTAWA – Canada’s big Internet providers are sticking to their demand that they be allowed to charge heavy users more than other customers, even if the controversial usage-based billing system is not the answer.
 

CRTC Internet decision gouges users With the recent CRTC decision, Canadian consumers and businesses that are already paying the highest costs for the Internet in the developed world will now also be paying inflated usage rates.That translates into poor international competitiveness, poor productivity, reduced investment infrastructure, stifled innovation and consumer choice.

MONTREAL, Feb. 15 /CNW Telbec/ – Colba.Net Inc. (CNSX: CB), a leading telecommunications company in Quebec announced today that it would continue to offer unlimited high speed Internet downloads usage and access to its clients within its adsl2+ footprint despite a recent Canadian Radio-Television and Telecommunications Commission (“CRTC”) decision regarding the implementation of usage-based billing rates (“UBB”). As a result of public pressure and concerns recently expressed, the CRTC announced on February 3, 2011 that it would delay the implementation of UBB for wholesale customers by 60 days and that it would launch a review of its previous decision to verify that consumers interests are protected, heavy Internet users pay for their excess usage and small Internet Service providers retain maximum flexibility. http://www.newswire.ca/en/releases/archive/February2011/15/c2725.html

 
Bell Canada Wanted Usage-Based Billing. Too Bad It Couldn’t Accurately Keep Track Of Usage!  “Please note that we have identified an issue that may cause Internet usage shown on the site to be overstated in some cases. In order to ensure we provide reliable information to all our clients, the usage tracker will be unavailable while we resolve the issue. We apologize for the inconvenience.” And Bell Canada wonders why so many people hated the idea of usage-based billing?  Not that it matters now, with the Canadian government having since backed off the idea, but the above admission should serve as a warning to usage-based billing: it patently doesn’t work. How can you charge someone by the gigabyte when you have no idea how many gigabytes they’ve downloaded? It boggles the mind.You’ll recall that the Canadian Radio-television Telecommunications Commission had announced plans to implement a usage-based billing regime for the country’s ISPs. In a perfect world (from the perspective of the ISPs) you would pay X-Amount per month for Internet access, then you’d be charged for every gigabyte past your allotted tiny bandwidth limit. It would have made using things like Netflix and Steam all but impossible in Canada, with dire implications for the future of the country’s Internet competitiveness. Then Canada flipped out, causing the government to realize what a silly idea usage-based billing truly was.And then there was that Bell Canada admission, made to a newspaper there last week. A sort of, “You know how we wanted to charge you by the gigabyte? It turns out we had no accurate way of measuring that! Oops!”This was said during the height of the usage-based billing debate (not that there was much of a debate), but how about instead of figuring out how to artificially limit people’s downloads you instead try to figure out how to increase bandwidth capacity? Stop claiming that all these evil downloaders are causing the ruination of everything. It’s not like Internet-based services are going away any time soon. Oh, wait, there’s no immediate payoff to that, right. Gotcha. http://www.crunchgear.com/2011/02/15/bell-canada-wanted-usage-based-billing-too-bad-it-couldnt-accurately-keep-track-of-usage/  

Canada’s usage-based Internet billing debate to date National Post  ‎Feb 10, 2011‎ Still far from over, so much has already transpired in Canada’s debate over usage-based billing for Internet service.

Bell pulls web-use counting tool  Montreal Gazette – ‎Feb 10, 2011‎ Bell Canada has removed the tool its uses to monitor consumers’ Internet data usage and started reversing charges to some customers amid one of the biggest consumer backlashes in the company’s history.

Small-business owners speak out against usage-based Internet billing  Globe and Mail –  ‎Feb 9, 2011‎ Norm Tomlins’s six-person company in Oshawa, Ont., is like many small businesses: Its disparate parts operate via an Internet connection. His company, Voice Network Inc., installs VoIP (voice over Internet protocol) phone lines and custom designs …

Bell pulls the plug on download tracker   Toronto Sun – ‎Feb 9, 2011‎ By QMI Agency Bell has removed a widget on its website that allows customers to track their Internet usage because it was faulty. The move comes as a national debate on Internet fees in Canada heats up. At the centre of the controversy is whether large …

Usage-based billing: Have you ever been overcharged by your internet service … CBC.ca – ‎Feb 9, 2011‎A screenshot from Bell’s customer site taken Wednesday shows a message indicating the company’s internet usage tracker may not be accurate. (Bell) By CBC News Bell’s internet usage tracker may overstate the amount of bandwidth its customers use, …

Software glitch triggers inflated data usage for some Bell customers Globe and Mail – ‎Feb 9, 2011‎ The Bell Canada software that helps customers calculate how much bandwidth they’ve used each month has gone offline in the middle of a national debate over Internet pricing. As the furor grows over so-called usage-based billing — a regulatory change …

CRTC billing about-face Vancouver Sun – Feb 9, 2011‎CRTC chairman Konrad von Finckenstein said he had already told a Commons hearing that theimplementation of the UBB decision would be postponed for 60 days. The CRTC is going back to the drawing board. …

Shaw puts brakes on usage-based web bills Calgary Herald –  ‎Feb 9, 2011‎ “We were just in the process of starting to educate customers about the fact there is usage and there are different tiers of services we have,” said Shaw president Peter Bissonnette.

This week, after intense media coverage, the Conservative Party announced that they would overturn a decision by the Canadian Radio-television and Telecommunications Commission (CRTC) – if the CRTC didn’t overturn it first – that allows the big Internet Service Providers (ISPs) to impose metering on the companies that purchase their bandwith to resell it to consumers. The CRTC knuckled under pretty quickly and on Feb. 3 announced they would review their decision of a year ago. This high level opposition to metering (or UBB for Usage Based Billing) should be applauded. All the major political parties came out against it, which goes to show how important it is to the Canadian people. It would have killed small ISPs, online services like Netflix and online gaming at the same time Canada is working to attract video game companies, small businesses that rely on the web to operate, families that use lots of bandwith, institutions like libraries and universities that provide bandwith for free, and various other high bandwith users of the Internet. http://www.piquenewsmagazine.com/pique/index.php?cat=C_Columns&content=Cybernaut+1806

 My being used to producing engineering designs, reports, cost control reports I am used to put it into writing but I am next realy surprised how many persons in the governments, telecommunication industry find an excuse not to write back, ask instead to talk to me by phone, cause they do not want any evidences of their wrong doings in writing firstly. Just for example ask your phone company to send you a copy of your specific contract, your latest agreement details with them  and you will see jowl they are all reluctant to do so now. While they will even on the phone promise to do so they will next not do so generally. These people too often do know that they can lie on the phone without facing negative consequences, SO I LIKE TO FOLLOW UP ALL PHONE CONVERSATIONS, AGREEMENT  IN WRITING TO THEM https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ 

 

The consumer abuses by   Bell, Rogers, Virgin, Telus, Primus etc. they all should be an election issue..

Majority of Canadians they just want  all pricing to be fair — and Bell, Rogers, Telus, Shaw and Videtron etc., so far have been anything but.

https://thenonconformer.wordpress.com/2011/04/01/it-should-be-an-election-issues/
see also   http://saynotobell.ca/
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December 22, 2010

BIG BAD BELL -MONOPOLIES AND UNFAIR, RESTRICTIVE TRADE PRACTICES

bell-service4.jpg

 http://stopusagebasedbilling.wordpress.com/2010/10/29/overturn-the-crtc-ruling/

  

 An “unfair trade practice”, means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any services, adopts any unfair method or unfair or deceptive practice. One gets the Bell intention that they offer a TOTALLY stable, state of the  art, new internet, communication system anywhere in Canada too. Bell here too often represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which in reality their  goods or services do not have. For example one cannot readily get their maximum internet speed at the point of usage. BELL gives to the public a  Warranty or guarantee of the performance, efficacy or length of life of a product or of any goods that is not based on an adequate or proper test thereof: The initial speed only is given and not   measuring  the actual speed on your end. BELL thus makes a false or misleading representation concerning the need for, or the usefulness of, their good, or services by making a false emphasis on the maximum initial speed available, thus neglecting the whole truth, the actual quality of service provided now as well. BELL thus now too often falsely tends to represents their TOO OFTEN Old, Archaic Systems, Services  as being of a particular high standard standard, quality or grade.  ONE HEARING, OR READING THE CANADA BELL NATIONAL LYING ADVERTISEMENTS   MAKES ONE THINK THAT THEY SEEM TO HAVE ONE OF THE BEST COMMUNICATIONS, INTERNET SYSTEMS WHEREAS IN REALITY THIS  IS FAR FROM THE TRUTH. They clearly do falsely represents their  re-built, second-hand, renovated, reconditioned or old goods as NOW BEING rather supposedly  high tech, mostly new goods which IS CLEARLY A FALSE ADVERTISING PRACTICE  STILL TOO.  Bell also does still fail often top keep their  promise to replace, maintain or repair an article or any part thereof or to repeat or continue a service until it has achieved an in itially  specified result, since their system even need continual repairs.. 

 

Bell Canada paid a record $1.3-million penalty for “unauthorized telemarking practices,” including peddling its services to people on the national do-not-call list, the Canadian Radio-television and Telecommunications Commission announced Monday.  The company hired independent telemarketers both in Canada and abroad who ended up contacting people on both the national and Bell’s internal do-not-call lists to promote and sell its services, the CRTC said.  http://www.thestarphoenix.com/business/CRTC+fines+Bell+Canada/4006617/story.html

 

Bell Canada’s website and  letters to subscribers caused local phone subscribers to believe they would be charged 9 cents per minute to make local calls.  http://www.montrealgazette.com/technology/Bell+charge+local+calls/3979888/story.html

Bell undeniably also falsely practices monopolistic,  RESTRICTIVE practices with it’s competitions.  BELL SHOULD BE FORCED, MADE TO SEPARATE ITSELF TOTALLY FROM IT’S COMPETITIVE SERVICES. THIS NOW INDEPENDENT FIRM SHOULD COMPETE ON IT’S OWN WITH THE REST OF THE COMPETITORS

 bell-service3

Several executives of small ISPs argued that Bell’s price increases, which vary by province, are not about recovering costs from increased bandwidth use, but are purely about profit and putting competitors at a disadvantage. The group’s letter points out that Bell is not charging its own customers for the vast amounts of bandwidth chewed up by its own Internet protocol-based TV service, which travels over the same wires, but would charge ISPs that want to offer such a service – making the effort economically unfeasible. http://www.theglobeandmail.com/news/technology/isps-argue-crtc-decision-kills-competition/article1847757/

 

The City of Vancouver passed a motion Thursday expressing opposition to the CRTC’s usage-based Internet billing decision.  In a CRTC decision in October, the commission said Bell Canada and Bell Aliant can charge usage-based billing to wholesale resale customers like Distributel, Primus Telecommunications Canada Inc. and TekSavvy Solutions IncOpenMedia.ca, a nonprofit advocacy group for open communications systems, has been running a campaign against the CRTC decision.  http://www.thewirereport.ca/reports/content/11714-vancouver_passes_motion_against_usage_based_billing 

 

 

Bell Canada says its business is in such rough shape its going to have to DOUBLE its overage charge for exceeding their paltry 60 gigs from 30 dollars a month to 60 dollars.  Don’t worry though, because they’re going to be giving the money to a good cause… their shareholders.         http://malocite.wordpress.com/2010/12/10/bell-needs-more-money/ 

  

The Internet is only as good and fast as its weakest link. That weak link  is Bell Canada. Bell’s customer satisfaction rates are among the lowest in the business. http://socialmediasnews.wordpress.com/2010/11/29/the-internet-is-only-as-good-and-fast-as-its-weakest-link-that-weak-link-is-one-of-the-top-5-telecom-companies-bell-canada/# 

 

The telephone, water, electricity, fuel and the internet are all essential services that need to be regulated too

My useless Liberal MNA  Clément Gignac, and my useless Liberal MP  Lise Zarac, MP   have even  yet to even acknowledge one of my many letters to them..they are as bad as their bad  predecessor Paul Martin and Monique Forget.  Members of the Select Committee of Dead Ministers Dying with no Dignity.

SEE ALSO       

https://thenonconformer.wordpress.com/2010/10/28/consumer-complaints-abuses-and-their-increase-was-so-predictable/

 https://thenonconformer.wordpress.com/2010/02/20/bell-canada-recently-is-so-ready-to-sue-others-first-needs-to-sue-itself/

 https://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/  

https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/

https://thenonconformer.wordpress.com/2009/11/21/bell-and-telus-unrealistic-management-expectations/

 

 

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