The non conformer's Canadian Weblog

January 24, 2018

Demand for a public inquiry into sales practices at Bell


“Bell delivers the highest quality to our customers on-time and within budget. Bell’s performance is driven by experienced on-site management, the best trained craftsmen in the industry and a workforce focused on safety and quality.

“The call to hold a public inquiry into sales practices at Canada’s major telecommunications service providers is growing, on the heels of more allegations of wrongdoing inside the industry.

Two consumer groups — OpenMedia and the Consumer Council of Canada — say they support a call earlier this month by the Public Interest Advocacy Centre (PIAC), which urged the federal telecom regulator to investigate high-pressure sales tactics by telecom employees.”

A “technical support” employee working for Bell at a third party call centre in Orillia, Ont., that’s owned by Nordia wrote to say he’s frustrated that he’s expected to push a service called “Bell Tech Xpert” even to customers who need help fixing something as simple as connecting to their home Wi-Fi.

Employees from both Bell and Rogers retail stores have also contacted Go Public, describing managers’ unscrupulous tactics they say are used to get them to push products that customers don’t need and often can’t afford.

They write about being encouraged to hide fees attached to products, tack on services that aren’t requested, and to prey on people who seem vulnerable — including low-income and older people — to hit sales targets. ”

Many Bell customers are on a limited income, and selling some of the company’s products to such people who clearly cannot make use of them isn’t a concern for the “higher-ups.” It’s a lot like those scammers who prey on the elderly.

Bell’s shareholders’ happiness is the most important thing  for them in the whole world. Out of the big 3, Bell is the most aggressive on selling products to customers. It is like  dealing with a salesman from a car dealership. It’s always, the deal ends soon, buy now! or bundle your services to save more!  A too common travel agent , real estate practise too.

No one should think that the bad press that Bell gets because of stories like these will encourage them to change their behavior. . The way they do business based and the consumer complaints   is unlikely to change the way this company behaves.  The Canadian government should do something about this as it is unacceptable that Bell is allowed to get away with bad, poor, immoral behavior like this.


A Coalition that includes Bell, CBC, Rogers, Quebecor Inc  and Cineplex wants to end illegal streaming of content, urge CRTC to establish agency to help locate piracy websites, to locate and shut down websites that are portals for illegally obtained video and audio content,  have banded together to create FairPlay Canada.


They want to forbid  access to TV shows, movies and music from websites that don’t pay for the content that they stream to consumers, should lower their own prices first. They first should get their own houses in order, stop the lies, false misleading advertising, bribes, kickbacks and pirating software themselves.   ” Groups who steal and re-sell content without permission are breaking the law “. and so do they as well..


More recently, the companies used a strategy to target TVAddons, a Canadian-controlled website  in which the telcos used a civil search warrant (known as an Anton Piller order) to access the home of Adam Lackman, a Montreal man who owns the site, as well as the copyright issues in the case. Their actions are documented    which chronicle abusive conduct that included hours of interrogations without the ability to consult a lawyer along with efforts to obtain new evidence (as opposed to preserving existing evidence).   A  judge’s findings indicate that the telcos went far beyond acceptable conduct in their efforts to shut down the sites.

They now want   the Canadian Radio-television and Telecommunications   commission to use its power as a regulator to require Canadian internet service providers to shut down access to the pirated material. They also want the CRTC to set up an independent agency to help locate the pirate websites.  Critics expressed concern about a lack of court oversight in deciding which websites would be banned  and the suppression of a free net. “It will undoubtedly lead to legitimate content and speech being censored online, violating our right to free expression and the principles of net neutrality, which the federal government has consistently pledged support for.” The proposal “would essentially create an official internet censorship committee within the federal government, and open the door for overreaching censorship in Canada.”


April 1, 2017


Filed under: Bell,Computer,Consumer Protection — thenonconformer @ 10:21 am
Tags: , , , , , ,

Montreal, Quebec I pay $250 a month for Fibe tv, & internet .. I don’t appreciate being lied to! Our service actually goes out often.. they claim it never gets interrupted ..
I cancelled my tv service she because the reception would come and go and twice
We have SERIOUS issues with our internet. It’s absolutely DISGUSTING!!! It’s RARELY available and when it is, it’s so slow i have flashbacks of dial up!!
Oh and they make you believe you have amazing internet speed because you’re not sharing with the general public. This is complete BS. As soon as anyone is on the internet with ONE device, all of internet connections are USELESS. They are so slow that a signal is usually not even detectable!
Finally Bell will get sued.. I suffered a lot with them, they have the worst customer service I ever seen, prices going up regularly, unexplained charges. They fool people of promotions for 6-12 months and then you spend the rest of your life paying for overpriced service
such a waste of time and money being with them … losers … It’s a totally scam.
I’ve been given every song and dance from Bell about our poor service. The node is almost 2kms away and our so called Fibe is always going down and we are always on the phone with Bell. In fact, this week we received a new customer service contact number in mail for being a preferred customer. I don’t want a special number I want good service so that I don’t HAVE to call Bell.
I just had this argument with Bell this week . They are saying I am with Fibe ( fiber optic) and I am saying no Fiber optic here only copper !!
I for one can verify that the so called “Fibe” uses the old phones lines in the basement of my apartment building – no fiber optic cable – then it connects from my phone jack to the modem – it’s basically DSL with the illusion of a Fibe network with a premium price tag
It was my biggest problem having fibe was the maIn box down my street. Have internet that was down more than up withbell fibe. They said not enough room in the box… so i was the final one jammed in and they needed to build a new entire box but 7 service calls could jot get that done! So I quit bell ! After the months of grief and torture with the customer service which isnt any service at all. Ill be watching and waiting to get some money back
There is nothing lightning fast about my FIBE connection.
I fully agree with all the comments regarding poor technical and customer service. I have so many service outages that it is frustrating. I used to call technical service and after so many calls I realized thay have two steps, first you contact a person that asks for the problem then this person tells you to do this ando do that and you do it and nothing happens so he transfers you to a higher level where yo have to repeat the process again and with no definite results. Then they decide that a technicien has to come to your house to fix the problem. So, they schedule the technicien who comes to your house, spends a couple of hours doing the same things that you were asked to do on the telephone with technical service. The system works ok for a couple of weeks and there it starts again.
When something is advertised, a company is expected to deliver what they advertise. A customer shouldn’t have to do any kind of research.  Wrong advertisement is the problem here.
Bell connection really sucks and their technology requires cables at different places.
I’m paying $175 for 2 years. They told me I would have my own fibre optic line coming into my house and that my service would be better than on Rogers. That wasn’t true. They installed copper line into house and my internet is slower than it was with Rogers. It cuts out just as much.
 Seriously though, it’s better to just avoid Bell services. Unlimited 3rd party Internet can cost as little as $40/ month and you can stream anything you want online.
Bell customer service has not been very good. I am glad attention has been brought to them. We are all getting screwed!
 I have quite the story when it comes to Bell!!! They are liars and they have the most incompetent customer service ever.
Google the decades long close to ‘heart wrenching complaints against Bell ‘ with most being unresolved and that to this day continue – and then Bell Shareholders wonder why their shares continue to either plummet or at best stay stagnant? Bell Executives should be taught: “A company is only as good as its management”… Especially (Bell Quebec) – Bell Satelite management – it’s an OMG disgrace that is almost impossible to describe.
Bell are crooks!!
It is about time someone put a stop to the Bell’s misrepresentation.
Every month I have a anxiety attach when I get my bill!! I CANT STAND THEM! I also hope someone from bell reads all this!
I fight with them every month since 2010 my bill is never the same …..Service sucks
Bell misleads customers…period, not just with five, with all services.
I had that exact anxiety for 6 years until I cancelled the service
So happy I switched to Vidéotron last year! Bell sucks! They are liars and cheaters!
 poor suckers thinking bell is a good product
I can say ,totally robbed by the internet service I am getting from bell. I am paying almost $60.00 monthly , very slow connection & kill most of the time , in browsing to get what I am searching & waiting for almost more than one hour to speak a representative, by phone.
So, Bell lied again! Surprise, surprise.
I also have problems with bell
My bell “Fibe” service drops at least 4-5 times a week and pixelates everyday!!!! And they don’t have a solution to this problem!!!
Oh wow , i really thought my case was isolate

June 23, 2014

Can Bell do it’s job and provide me now their proper services?


Net neutrality” has been built into the fabric of the Internet since its creation — but it is also a principle that we cannot take for granted.  We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas.   So the Federal Communications Commission (FCC) has to implement the strongest possible rules to protect net neutrality.” We cannot allow Internet service providers (ISPs) to restrict the best access or to pick winners and losers in the online marketplace for services and ideas,” “I believe the FCC should create a new set of rules protecting net neutrality and ensuring that neither the cable company nor the phone company will be able to act as a gatekeeper, restricting what you can do or see online.” Obama said in a statement released by the White House.  President Obama’s call for “net neutrality” – the notion that any and all content should be treated equally by Internet providers – should cause the Federal Communications Commission to regulate broadband service like a utility as a way to protect consumers’ ability to access all content without a threat of connectivity being throttled. Us President Obama called for prohibiting ISPs from blocking or deliberately slowing any legal content. His proposals also include a recommendation to mostly ban paid-for “fast-lane” access, in which a content provider refusing to pay extra would be subject to slower Internet transmission and to  reclassify consumer broadband Internet service and regulate it as if it’s a utility – like electricity and water – as many consumer advocacy groups have asked for a similar strategy to protect unfettered access.  The simple, common-sense  rules include:

  • No blocking.  If a consumer requests access to a website or service, and the content is legal, your ISP should not be permitted to block it.  That way, every player — not just those commercially affiliated with an ISP — gets a fair shot at your business.
  • No throttling.  Nor should ISPs be able to intentionally slow down some content or speed up others — through a process often called “throttling” — based on the type of service or your ISP’s preferences.
  • Increased transparency.  The connection between consumers and ISPs — the so-called “last mile” — is not the only place some sites might get special treatment. The  FCC to make full use of the transparency authorities the court recently upheld, and if necessary to apply net neutrality rules to points of interconnection between the ISP and the rest of the Internet.
  • No paid prioritization.  Simply put: No service should be stuck in a “slow lane” because it does not pay a fee.  That kind of gatekeeping would undermine the level playing field essential to the Internet’s growth.  An explicit ban on paid prioritization and any other restriction that has a similar effect.
 Canadians can access broadband using either wire line or wireless facilities but in order to meet the high demands of cell phones, Canada’s major telecommunications firms and their subs they are  failing to deliver the capacities  as originally promised, Canada’s major telecommunications firms and their subs they are  not keeping their contractual obligations, are falsely  cutting back on internet capacity and speeds,  so all of this is still a major issue with Canada’s major telecommunications firms and their subs..  while  they advertise a certain speed but likely you next still only get half of it as they cap their downloads and speeds..
Sadly, as a recent survey indicates, 9-out-of-ten Canadians have no clue that their use of the Internet has been so heavily clipped by ‘market forces’: bandwidth caps, excess use charges, and restrictions on what people can and cannot do with their Internet connections in the major providers ‘acceptable user policies’.
 In the old dial-up days the most a user could reasonably consume would be 56K, and that only under ideal circumstances. An ISP could service approximately 28 dial-up customers with a single T1 without oversubscribing, but since few customers continually used their maximum, oversubscribing was common, sometimes as much as 20 to 1. ISPs made money and users rarely saw congestion outside of their modems.; Broadband has changed all that. Now, a single broadband customer can consume a T1 all by him or herself. So they  major telecommunications firms and their subs next lie and claim that  Broadband has been a money losing proposition for just about every ISP there is, as deployment and support costs are huge and monthly income is small while  they profess to make vast, enormous  amount of money from their cell phone usages..However, by international comparative standards, investment in Canada has been weak, inadequate.   Yes the ISPs and Cell phones firms had  mostly  lied, misadvertised the services, oversubscribed so much they falsely and  routinely do slow next down  your connection and  that’s why it can work FINE at 4:00 am when 90% of people are in bed…
Acanac itself thus also  caps during the business day.. even because the ISP’s falsely had originally promised quite a bit but there’s still no real full  services from them making use of what they were trying to sell to us and partly because what they were, are also now selling is far from what would be needed for any significant customer. Creating “caps” is plain crap . It is a too easy way for them.
 So many persons switched to cable where there is not the same  need to cap. (So to speak).  Bell’s own  recent comments about actual costs suggests that it relies on similar ranges to provide a best guess at cost per gigabyte. Yes there is no apparent link between the ‘excess usage charges’ that the dominant players are charging (i.e. from .50 cents per Gigabit (GB) to $5 per GB), and the cost of bandwidth. Experts peg the cost per gigabit as being anywhere between .01 cents and 10 cents. Even if we take the high end of this range, excess usage charges still entail an extortionate 500 to 5000 percent mark-up on costs. Canada stands alone in terms of the near universal use of ‘bandwidth caps’ and excess usage fees for Internet use. It is sadly immoral,  ludicrous  that Bell itself is is charging customers at least 10x more than the actual costs. Bell does fudge the costs numbers to support whatever self-serving claim they make.  It’s “free money” as far as they are concerned. Once established, it will be hard to remove. Especially since they can use such a scheme to constrain usage or eliminate competition.

Canadians are even paying more for  all communications services. Canada’s broadcast and telecom regulator has released new numbers on how much Canadians spend on communications services, revealing the total bill for the average household climbed to $191 per month last year.


The Federal Trade Commission says AT&T’s practice of slowing down the connection speeds of unlimited-data customers who tap excessive amounts of data is a failure to deliver on the promise of “unlimited.” As a result, the FTC on Tuesday filed a federal court complaint against AT&T, charging the wireless provider with misleading customers who signed up for an unlimited-data plan only to see their connection slowed in an industry process called “throttling. “AT&T promised its customers ‘unlimited’ data, and in many instances, it has failed to deliver on that promise,” . “The issue here is simple: ‘unlimited’ means unlimited.”


Consumers are being caught in the middle of greedy telecomm companies.. It’s the Telcomm companies who have rooked us all and laughing all the way the bank.


Bell  too now has made money not only by their too often unjustifiable  rates increase but also by their false extra billings. Bell is not at all known as a decent, moral company, holding to acceptable professionals standards, for that matter clearly too none of the major Canada telecommunication firms are, rather monetary greed has overtaken them all.. Bell often claimed that it was not making enough money but still became rich enough to buy CTV.. The Bell customer complaints still abound too.


When  I had agree to go into a contract with my internet provider at a fixed  fee, for specific services, including repairs, this is not an opportunity for the internet provider  Acanac next to  falsely, unscrupulously  try to shaft me with extra billing of 100 dollars to check my internal phone line, a fee that I  had already paid last year, and what they want me now to pay it every year too?  as it seems to be the common practice instead of rightfully offering me their past free promised  support services.


Now I have noticed that for years when it rains my internet services is crappy, slows down.. and recently my browsers have been very slow in loading, and I cannot even watch the news video at CTV news or at the National Post cause they cut out.. Now I have suspected the problem is squirrels, there are 6 in my back yard this week.. Note this also “ A Winnipeg man says squirrels are taking a bite out his telephone lines. James Mattson, who lives on Christie Road in south Winnipeg, said it’s been happening since last spring. “There’s something in that wire that the squirrels seem to snack on. What they’ll do is they’ll burrow into the outer core of the wire which is vinyl or plastic and then there’s bundles of wires inside and they’ll pick away at that,” he said.  James Mattson points to the telephone lines that squirrels have damaged near his home. (Jill Coubrough/CBC) Yes it’s impacting Mattson’s services. His phone, Internet. “It’s frustrating. It just keeps on happening and happening ,” he said, adding it’s happened nine times in two months. So squirrels damaging wires is a common industry problem. Deal with it.. and stop falsely lying, passing the buck as it being my problem solely.

Bell insistence that it needs proof that all of my own computer system has been first tested, falsely still treats me like me being computer illiterate.. 

Of course they have all been tested… why is it that the system slow downs only occur mostly on rainy days.. PS it does not rain in my house…

PS they still have yet to fix the problem

They claim they have to first replace the modem to see if it is the problem and then they will check the exterior phone lines.. Rubbish they replaced the modem now even 3 times and what next?? Still bad services..

Sent: Wednesday, September 10, 2014 8:00 PM
To: willm Acanac, Inc
Corporate Office
1650 Dundas Street East, Unit 204
Mississauga, Ontario
Canada L4X 2Z3
Tel  1-866-281-3538 extension 4 Monday through Friday, 9a-12m.

Subject: Re: [GQV-79396]: Can Bell do it’s job and provide me now their proper services?
 my address and telephone number is the same as the one you bill me too.. Now quit stalling and fix the problems.. are you going to replace all the modems in my apartment building now too?? cause there is 4 of us at least with the same problems too..
Now many of us firsthand know how lousy Bell services is and thus now Acanac/Bell is no different!!! Such as relationship is rather  ludicrous, impossible. Buyer beware..
and why was the Internet system down all last weekend? after the 3rd new modem was installed too..
as usual, my internet was down again since  Friday evening – Sept 19, with no email access, no internet.. Saturday, and Sunday too…

The system works great on a nice sunny day, but not when it rains, at least once a week. I had installed their new Modem and after all this I still have network connectivity problems, i lose the network connection periodically..

Now  the clearly immoral, buck passing employees at Acanac still do  find false reasons why not to deal with my rightful complaints to them even months later. Sept 24,2014…
and if you think that I am going to renew my contract with Acanac, or recommend them to others you  better think twice.
Again as to how to make a complaint

Step 1 – Contact a customer service representative discuss any concerns you have about your service preferably not in writing cause most of them seem not to be able to read English.

If you’re not completely satisfied with the resolution at this step,   proceed to step 2.

Step 2 – Speak with a pretentious, useless in denial supervisor
If you’re not completely satisfied with the resolution provided at this step,   proceed to step 3. 

Step 3 – Contact the pretentious  Customer Relations Centre and they will gladly  disconnect your services

 Note: You must complete the first two steps of the escalation process to have your problem supposedly to be resolved in the most efficient manner for them, not yours..

Additional Useless steps


A – If you were not satisfied with the resolution provided in the previous steps, you may file a complaint with the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an agency independent of the telecommunications industry. Their mandate is to resolve complaints of individual and small business retail customers about their telecommunications services.
If you have a complaint about your services, including local or long distance phone service, mobile phone service or Internet service, you must try to resolve it with Bell before contacting the CCTS. If you have done so and have been unable to reach a satisfactory resolution, CCTS may be able to help you, free of charge.Learn more about CCTS at or call toll-free at 1 888 221-1687.

B- Go public, posit it all on the Net.
 “Absolutely horrible customer service, they are there to take your money and not provide any support at all.   “  ”  Speed is not stable and tech support is very slow. I’ve used Acanac for more than 5 years, rarely have issue with them but once there’s one, it takes weeks to resolve it. very disappointing.”  “ STAY AWAY FROM THIS COMPANY!!!!!! This is the worse service I have ever been given in my life.” “ But the customer service is really disappointing.   “  “. Speed has been on the slow to very slow side and I have had my connection lost completely 3 times.   “   “ I used this service for almost 3 years, and wana say that Acanac service becomes the worse and worse, so I cancelled my contract with it. Reasons: 1. Low speed, 2.I didn’t have the entrance to the Internet during several hours almost every day for the last half year. 3. When I tried to reach their technical support service it was a real headache for me. I think they simply ignored my request, but they answering me immediately when I sent the cancelation notice to them. I have to state that Acanac doesn’t care about it’s customers.  “  “  -Service was good, until your service slows or or stops working and you have to reach out for help.  “  “  Finally get useless support email 16 hours after sending in my ticket suggesting I check the cable to the demarc etc etc. Issues continued for a week, customer service never improved. “ “  absolutely terrible customer service. “ “ Acanac has made my life a living hell. Telephone wait times are 45-50 minutes if it is your lucky day or no one answers. Even if someone answers you will quickly realise the guy has no clue or has no inclination to help you. Once the guy was dumb enough to ask me “why did you not send us an email?” Duh!!! I do not have internet?!!! SO PLEASE, PLEASE BE WITHOUT AN INTERNET THAN SIGNING UP WITH THIS COMPANY. THEY ARE HORRIBLE. “  “ However, when you need technical support, you could be put on the phone waiting for hours..  “   Much is promised when inquiring by their sales people, however tech support is non-existent. DO NOT USE UNLESS YOU ENJOY SUFFERING. Tech response is hidden behind a very primitive email service.   DSL connection speed is no better than dial up. “  “Internet goes down at least 4- 6 times a year. You have to call them to get good customer service. Their email and text service is the worst, specially the email response is just a copy and paste , they don’t even read what your problem is.” “  After 2 years, I have had enough – Never again, and I will make sure I tell as many people as I can to never give this company any business “
Let me be clear that the assigned personnel at the CCTS are also technically incompetent, likely, clearly  another typical useless buck passing  government employee who cannot likely find  a real job in the private sector.. Months after I  had filed my original complaints, they phone back to me and ask the same useless questions am I familiar with their  own review process.. so how can I be familiar with their review process when 2 separate persons have phoned me in the last 3 months said they were reviewing my full original complaints and none have ever yet come back with a single credible fact, find, report.. these CCTS people doing the report even still now falsely seem to want me or prepare a full report myself, with a  full detailed backup so they can rubber stamp it next merely..  she wants more information from me Cause my past writings to them are too long to read she said, to review CCTS  said.. how all absurd.  Useless  CCTS personnel  just like those at Acanac. Acanac useless solution to deal with my internet problem was to uselessly replace the modem 3 times even..  
CCTS do note that my original contract with ACANAC paid for my MasterCard as well as the terms of agreements are all there with Acanac and so also also all of my last up letters of complaints to accent about their poor services and their poor Reponses. The undeniable obvious evidence  that my internet speed has been capped is there too. 

October 26, 2012

Bell, Shaw and Rogers still can’t seem to provide good customer services! why?

It is basicaly cause they still do not care for the customers as they still are too greedy soley for the customer’s  money..

Wireless complaints on the rise for two of Canada’s top three telecoms “According to Canada’s Commissioner for Complaints for Telecommunications Services 2011-2012 report, wireless services topped the complaints list. In the rising flood, Telus was the only company among Canada’s big three that had a drop in complaints — 13 per cent. Bell chalked up a hike of 17 per cent and Rogers Communications complaints rose by a whopping 112 per cent. Among cable service providers, Shaw saw complaints climb 335 per cent.”


“Bell, Virgin and Solo had 31.5 per cent of complaints, compared to 34.3 per cent for Rogers, Fido and ChatR, and 13 per cent for Telus and Koodo.

Billing accounted for a 51 per cent of issues raised by clients: bills for services they didn’t request; bills at a higher rate than quoted; being billed twice for the same services; and being billed for wireless service after their devices were lost, stolen or taken in for repair.

In 231 complaints, customers found that disputes with a telecom provider ended up on their credit reports. This can often result in last-minute denial of a mortgage, loan or credit card application.

The CCTS breaks down the number of complaints by service provider. Here’s how the major players, along with their discount wireless brands, stacked up in 2011-12:

Rogers (2,881); Fido (824); ChatR Wireless (16)

Bell Canada (2,749); Virgin Mobile (491); Solo (176)

Telus (1,211); Koodo (202)–telecom-watchdog-scolds-firms-about-bill-errors-roseman


see also

May 6, 2012

Bell , BCE Canada’s bad giant.

Bell it was just a home telephone monopoly company once and not very EFFECTIVE ONE AT THAT TOO… because it was clearly also a mismanaged and poorly regulated monopoly


Rightfuly “ Considered not long ago as a lumbering, unimaginative bureaucracy overseeing the steady if still-profitable decline of the century-old home phone business, Bell Canada Inc. “, even the same “  company your parents haggled with over long-distance fees” instead  they and you instead even do now do continually haggle over Bell’s poor services, price increases, price gougings on their Bell’s new uptodate, services too.


The “Bell’s strategy nowadays”. it’s “ fast-rising “video,” or more specifically, the locking down of programming or content that Bell intends to feed to its wireless, Internet and TV products.”  “Our core business is changing and we’re changing with the times,”  Now BCE (the parent holding company of Bell Canada Inc.)  spends about  “$1-billion in annual salaries and other costs have been stripped out while billions more have poured into upgrades to wireless and terrestrial networks to enable their new grand plan.”  “ Last spring, Bell acquired CTV, the country’s largest broadcaster and specialty-channel owner, for $1.3-billion. Eight months later in December, the company bid to buy a joint controlling stake in Maple Leaf Sports and Entertainment Ltd., the owner of the most lucrative sports assets in the country — the Toronto Maple Leafs, the NBA’s Raptors and pro soccer club Toronto FC.” “On March 16, a $3.38-billion friendly offer was announced for Astral Media Inc., which owns a stable of cable networks and pay-television assets rivaled only by Bell’s own media arm. In the span of a year, the Montreal-based behemoth has spent or committed to spend an astonishing $5.2-billion to acquire roughly 40% of the English-language programming market, giving control over a large portion of the motion picture (The Movie Network), hit Hollywood series (CTV, HBO Canada) and coveted live-entertainment (Leafs) supply, either flowing into Canada or made here.” This New World is where programming can be sold — separately — through TV, online, on tablets and to smartphone subscribers. “Pick a screen, fill it with goodness,”

Bell “ is fighting against becoming a utility that competes on price alone to provide Internet access. Comparatively more stable media assets can also offset guaranteed declines from phone and mobile voice services, analysts say.” “Yet the sudden consolidation of an unprecedented number of TV assets under one roof has many anxious about the concentration of market power.” There is still serious concern whether Bell can get adequate return on it’s new costly expenditures, now to satisfy it’s investors or it may have to resort to abusing existing customers” “Bell isn’t just big, it is enormous, and enormously powerful,”  and costly, mismanged it seems still..

Do see now as if you can trust anything anyone writes cause they may be controlled, influenced or  owned by Bell ehh.


Now with the advent of the internet Bell saw it’s main money stay the long distance phone call wither away..  but with the iPod Bell next now it hopes to make this once stable money income come back.. 
Bell or BCE always STILL needs loads of earning money to compensate for it’s still much too many bad  personal, poor managers, unadvised price gouging’s that have forced many of their established customers to abandon them.. and you do notice how Bell advertises it is easy to switch back to Bell..
I do not like, support trust Bell or BCE cause TO ME THEY STILL ALWAYS always lies, uses  a switch and bait policy, have   hidden extras, unjustifiable price increases.. so I see FOR THEM no profitability next in any of their RE-DO ESPECIALLY BECAUSE of their  same old past, bad negative management styles.. The bad zebras cannot change their stripes on they own, they need to be policed, regulated still..

December 22, 2011

Once again the Big firms like Bell tend not to respect the laws..


Rogers has promised to stop throttling internet traffic on its network by the end of this year, in response to an investigation by the Canadian Radio-television and Telecommunications Commission

Rogers has promised to stop “throttling” internet traffic on its network by the end of this year, IF YOU BELEIVE THESE CONTINUAL LIARS WHO LIED THEY WERE NOT THROTTLING ALREADY.. AND ROGERS IS NOT T MUCH BETTER THAN BIG BAD BELL..


Bell Canada and the Evenko promotion company could face fines for violating lobbying rules while they negotiated for the rights to the city’s proposed $400 million arena. Quebec’s lobbying commissioner, Francois Casgrain, ruled this week that the two companies failed to register as lobbyists prior to the start of talks.  The contract eventually went to Quebecor Inc., owner of QMI Agency and the Sun Media chain.


see also

November 16, 2011

CRTC rejects Bell plan for wholesale Internet billing, CRTC helps to rob consumers

Rogers has promised to stop throttling internet traffic on its network by the end of this year, in response to an investigation by the Canadian Radio-television and Telecommunications Commission

Rogers has promised to stop “throttling” internet traffic on its network by the end of this year, IF YOU BELEIVE THESE CONTINUAL LIARS WHO LIED THEY WERE NOT THROTTLING ALREADY.. AND ROGERS IS NOT T MUCH BETTER THAN BIG BAD BELL..

With the Help of  the bad CRTC, now Bell and the majors, force a serious struggle even for survival for the independent Internet service providers who have already been struggling hard against giant telephone and cable companies. The CRTC was to improve competion in Canada and not rather to help the big firms to jack up the profits, prices, make loads more money  and to put the other smaller firms out of business 

TORONTO — The country’s independent Internet service providers were hit Tuesday by a regulatory ruling allowing major network owners such as BCE Inc. to charge “significantly” higher rates for wholesale Internet access. Though affecting less than 10% of Canadian retail Web users, the decision holds broader implications for competition in the sector if some smaller Internet Service Providers (ISPs) cannot afford the hikes and are squeezed out of the market.

GATINEAU, Qc – The federal telecommunications regulator has rejected a controversial plan that would have allowed the big phone and cable companies to impose a usage-based billing model on Internet service resellers, a system that the Conservative government and many consumers had opposed.

The Canadian Radio-television and Telecommunications Commission’s decision on Tuesday instead gives the companies a choice of either charging the smaller Internet providers a flat rate per user or selling the ISPs a specific amount of capacity on their networks.

“The net effect of it is that there will be no caps, no limitations, no metering of use for retail customers as a result of this CRTC decision,” CRTC chairman Konrad von Finckenstein said Tuesday.

The issue also led to debate about how Canadians should be charged for Internet services and how much bandwidth they use.

But the CRTC focused only on the wholesale prices independent Internet providers pay for network use — not the monthly retail rates they charge their customers.

It is about time the consumers are protected from greedy ma Bell too and we get real Competetion, close down the useless CRTC  too.

OTTAWA — The federal government says it will review this week’s decision by the country’s telecommunications regulator to allow large Internet providers to use new capacity-based billing for independent service providers. “We will study the CRTC’s decision carefully to ensure that it meets our objectives of encouraging competition and network investment and enabling consumer choice,” Industry Minister Christian Paradis said in a statement following Tuesday’s ruling. “Canadians have been very clear in expressing their concerns about earlier UBB decisions,” Paradis said.

-Pay more? You have got to be kidding me! Canadians are already living in the dark ages in terms of high speed ]service, which by the way we already pay way more for then pretty much every other country on this planet!

-How about…..why is Rogers now getting into BANKING….you think they are doing o.k.?

How about the fact that Bell media had exploded and is buying up huge chunks of our country??

How about the fact that the CRTC is holding open the door for these extortionists to bleed us for all that we can stand

-I believe in getting what you pay for but that’s never been the case with this industry.

It’s infuriating to think I’ll end up paying more for a service that  never delivered what was advertised in the first place. The worst part is, there is no other option.

-Congratulations CRTC on your major contribution to line the big corporate pockets & scewing us but good. Crooks in bed with crooks!!!!!!!!!!!!!!!!!!!!!!!!!!!!

-You didn’t actually think the CRTC was on the side of the avergae Canadian consumer did you??

-Disband the CRTC now and start with a leaner more competitive-friendly regulator that is not staffed with the same out of touch people it currently employs in Gatineau

November 3, 2011

The Rich get richer, Bell included

OTTAWA – BCE Inc. on Thursday reported better-than-expected earnings as its new media unit give it a revenue boost, as did money charged for wireless data.The Montreal-based parent company of Bell Canada said net income was $642 million, or 83 cents a share, in the third quarter. That was up from $454 million, or 60 cents a share, a year earlier. “ Revenue was up 8.7 per cent to $4.9 billion. Much of the gains were driven by its new Bell Media unit, created this year following its acquisition of the CTV television network. Wireless revenue was up 6.1 per cent, which included 34.1 per cent more in wireless data sales.

We can all easily remember when Bell was crying poverty, that it was not making enough money even with their IPS, broadband services so it has to resort to capping the users.. that did not stop Bell from generating larger profits next. TV, Cell Phones rip offs

Montreal Gazette: Bell and Videotron alone do not a competitive marketplace make  Only in Canada, would you have increased competition resulting in higher prices. That appears to be exactly what’s happening as Bell Canada Enterprises and Videotron battle for turf in cell phones, Internet and television service.

Let there be no doubts, Bell lies, steal, does everything it can to get richer and richer at the citizens consumers expense and it needs to be regulated for the good of all Canadians
“At the CRTC’s recent hearing on Internet metering, a lobbyist from Bell stood up before the Commission, looked each member in the eye, and suggested Canadians don’t mind a pay meter on their Internet use. I asked him afterwards how he could say such a thing—nearly half-a-million Canadians revolted against Internet price-gouging by signing the Stop The Meter petition this year. The Bell lobbyist responded with a simple statement: “It’s notpersonal.” I was stunned. Can you afford to have new fees added to your Internet bill each month? I know I can’t. Being price-gouged is personal, especially in these unstable economic times. We at are cautiously optimistic that the CRTC will do the right thing and let indie ISPs provide unmetered Internet access. But we know one thing for sure: big phone and cable companies are working behind the scenes to undo the progress we’ve made. We can’t let them get away with this.”

do see

September 20, 2011

Bell Canada included now

Just cause it is a big corporation now  does still not mean it is well managed, or it  is moral, ethical! The bigger the firms too often means the bigger crimes going unpunished..

Bell’s new network too fast for many phones
Hamilton SpectatorSMARTPHONES Bell Mobility Inc. has launched a  super-fast wireless network in southern Ontario, but users will have to wait  until smartphones are available

Bell beats Rogers to the launchMontreal Gazette
Bell beats Rogers to Toronto with LTE

New wireless push all about CTV, Bell
Financial Post (blog)
The Wire ReportCanada NewsWire (press release)
all 66 news articles

It is an undeniable fact that Bell has to continually advertise, conduct a vast marketing campaign even to find new customers, and new ways to make money because it has a very poor customer services , it is very mismanaged, and very inefficient as well. Today anyone who uses Bell Canada’s services can readily known that Bell is an greedy, immoral firm that practices systematically lies, price gouging, false, misleading trade practices, restrictive trade practices, provides a very poor customer services and falsely tries to monopolizes it’s services and all Canadian Consumers need protection from Bell. The present consumer protection in Canada is not enough not even from the bad CRTC. Bell now falsely caps, blocks the ISP internet services so it can rather encourage all their customer to use their own services such as Bell Satellite TV with a wide selection of programming and receiver options, Fibe TV service is now available in an increasing number of neighborhoods. The Canadian Governments need to provide real on line regulation of all of the immoral, big Bell services on behalf of all Canadians.
Canada’s Internet infrastructure firstly is still is pathetic, compared to many other countries. We are all falsely overpriced for it too and are all being under serviced. The net infrastructure in Canada anyway was built with government money anyway. They, handed it over for free to these Rogers, Bell, Shaw, etc. these clearly crooks,robber-barons so that they could now even milk the consumer for every penny possible, without now even Rogers, Bell, Shaw, etc. these clear crooks actually expending any capital to increase their capacity or effective services. So next we all do DEMAND real action here from our governments on behalf of all Canadians now too It’s what we all pay taxes for the governments to protect us all from the bad firms of Rogers, Bell, Shaw, etc. and any of these crooks visible Lies from Rogers, Bell, Shaw, etc., Their also now is an unacceptable corporate false advertising problem, for we can easily see and know that Rogers, Bell, Shaw, etc. they here are still mostly telling us all lies to justify still now their false robbery of all of the paid customers, consumers .Rogers acknowledged that equipment on its network used to slow down some kinds of internet traffic in order to prioritize time-sensitive applications such as internet voice calling and video streaming might affect other applications but still all these people paid for it..They falsely cap the ISP downloads to try to make more money form the cellphones usage.The CRTC should not be asking Rogers to fix the problem, they should be demanding that this be resolved now and to those affected should receive compensation until it is fixed. The ISP is here to provide bandwidth, and not to decide which traffic to throttle, filter and block. If their highly pre advertised as being superior, fully capable infrastructures now next cannot handle current demands, then they now next need to use their own funds they earn from their telecommunications monopoly to fix it, improve it. How can anyone now even buy their services now from Rogers or Bell when you know full well everything they do rob the consumers, stifle’s competition, the economy as and progress in the telecommunications industry all for their own selfish, greedy, immoral gains.

Traffic shaping is always still criminal even if Bell, Rogers or anyone else does it. . If the consumer is paying for bandwidth, how are the consumers falsely now even being made to pay for Rogers, Bell, Shaw, etc. these crooks to make judgments about the consumers using that paid bandwidth? Everyone always *should* be allocated the speed they pay for – and do let the consumers, customers use the network as to how they do see fit. I pay a lot of money each month for my unlimited megabits per second download and megabit per second upload. this is what I paid for. When my Internet service provider now next intentionally and even secretly too slows all this down, this is still called theft. It’s fraud. Even if I want to run a peer to peer usage.

The CRTC now realy should now prevent Rogers, Bell, Shaw, etc. these crooks from spying on/shaping/limiting the consumer’s traffic. Now also do add throttling to the criminal code even for the consumer fraud that it is. Rogers, Bell, Shaw, etc. lying charge a ton for high-speed, but it is only high speed service if it doesn’t hurt their own corporate economic interests This is still basically all unacceptable robbery. Consumers spend the most money for their PCs, pay for their games and software, pay for premium internet and then next get nothing better then a low speed. The Consumers are the people that buy all the services, buy all the new computers, gadgets and yet Rogers, Bell, Shaw, etc. try to punish those honest consumers who are now even helping the economy, allowing the government to receive more taxes and thus all these bad CEOs should be now still also be put in jail.

Why also now aren’t the CRTC paying full attention to absolutely ANYTHING going on regarding the absolute hatred many many people do now have for Rogers and Bell?

Rogers now has also been asked to fix game throttling problem Rogers says next it had made a few “innocent” mistakes. It is not funny but criminal . Funny how those “innocent” mistakes always seem to work for more money in Rogers’ favour. Rogers, Bell, Shaw, etc. these crooks doesn’t care, and they will drag this on for months (they already have, for about a year now). Their “solution” to the CRTC will be the same as last time. “We’ll have a fix within six months.” and six months later their “fix” won’t work Instead of “asking” Rogers, Bell, Shaw, etc. these crooks to fix the problem, the CRTC should be fining Rogers, Bell, Shaw, etc. $100,000 per day until it is fixed. Then a a fix would magically appear overnight.Still one week after toothless CRTC ruling, they WILL go back to throttling and use whatever excuse they can find in their policy of no accountability, Rogers, Bell, Shaw, etc. these crooks should all be forced to discount every single customer on their subscriber bases for throttling anything at all. It anyway all illegal, and since they’ve never shown any shred of proof that throttling is necessary, they should now also be fined for breach of contract and their false advertising.

Rogers, Bell, Shaw, etc. these visible crooks continue to abuse the consumers only until they’re next shamed, forced to do what’s proper because firstly it’s not in their best economic interest to change. Deal with it ASAP

OTTAWA — Canada’s telecommunications useless regulator the CRTC has falsely now taken years to come up with real actions to deal with the Canada’s big bad communications firms that are unfairly, falsely slowing down the internet . The issue of their immoral traffic shaping has falsely even been going on now for years as customers play games , watch TV shows and movies, even all the while the immoral industry Telecommunications do continue to to economically gouge the customers for every kilobyte of band width and they continue to lie as to the reasons they need to do so. Real actions today is needed here and not mere CRTC false buck passing, useless public relationship statements.

Bell has been falsely slowing my ISP, net services still even this week.. all the while while it lies to us all about the modern, great fast speed internet it provides.

“In a letter to the telecom giant, the Canadian Radio-television Telecommunications Commission said the company’s own traffic management policy states that online games, such as World of Warcraft, should not be throttled or slowed down, and would only be affected if Rogers misclassifies the games and other peer-to-peer applications were running at the same time. Rogers now has until Sept. 27 to present a plan to the regulator to deal with the issue. “Commission staff considers that Rogers should address and resolve this misclassification problem,” the correspondence. While Internet service providers have said they need to manage online traffic to deal with network congestion during peak hours, the CRTC has instituted a policy stipulating that the noticeable degradation of time-sensitive Internet traffic requires prior commission approval under Canada’s Telecommunications Act. “We are currently getting reports from our members that Shaw customers are also affected … The CRTC has also been aware for quite some time that Bell Sympatico members have also experienced similar problems,” .”We will be asking for the CRTC to broaden its investigation to ensure that solutions presented by Rogers in this case are implemented on those ISPs, as well.””

Ontario’s and Quebec’s clearly corrupted Liberals and political leaders have also now  falsely now allowed Bell to abuse the Ontario and Quebec customers for years as well.

July 14, 2011



The CLEARLY absurd and price gouging, ONE SIDED Bell and Rogers now even trying to justify their false costs increases demand that the persons who use more should pay more DO NOW FALSELY neglect to point out that in that case all the persons who use less that 50 percent or 25 percent of the average downloads quantities, available capacities they all also should thus equally GET A CORRESPONDING monthly PRICE REFUND AS WELL. Something they THE TELECOMMUNICATION GIANTS yet have to do even. WHILE THEY THE TELECOMMUNICATION GIANTS ALL DO WANT TO TAKE MORE MONEY FROM ONE GROUP UNDER FALSE PRETENSES ARE NOW REFUSING TO REFUND any MONIES TO THE OTHERS..

the 10 Commandments are still applicable today for all, corporations and business persons included

Bell Canada  to pay a penalty of $10 million for making misleading advertising claims


June 28, 2011

Bell Canada to pay a penalty of $10 million for making misleading advertising claims

the 10 Commandments are still applicable today for all, corporations and business persons included

but still

Greedy, immoral Bell Canada  lies, misleads, is crooked

Bell and Telus misleading approach adds it’s unrealistic management expectations of making more money, price gouging consumers…

see also

  and now Bell pays in part only for making it’s misleading advertising claims.

Bell Canada pays $10M over misleading ads -Bell Canada has agreed to pay a penalty of $10 million for making misleading advertising claims, the federal Competition Bureau announced ..The Bureau found that Bell had, since December 2007, charged more than advertised for many of its services, including home phone, internet, satellite TV and wireless. Additional fees, such as those related to TouchTone, modem rental and digital television services, were hidden from consumers in fine-print disclaimers and were mandatory, on top of the advertised prices. Customers purchasing any of the services individually were also faced with the same misleading information, as additional fees were excluded from those advertised prices as well, the bureau said.
Bell to pay $10-million for misleading ads Globe and Mail This is not the first time Ms. Aitken’s bureau has targeted big telecom companies: Late last year, the bureau said it was taking Rogers Communications Inc. to court seeking a $10-million penalty over “misleading” advertising related to Rogers’ new wireless rivals, such as Wind Mobile. The telecom sector is infamous for burying additional costs or contractual obligations in fine print, particularly in wireless, where consumers are often hit with extra fees when they try to switch providers. Ms. Aitken said.
This penalty money is still a drop in the bucket as to what Bell should even pay now for it’s unacceptable sins, consumer abuses….

 The country’s competition watchdog is asking an Ontario court to levy a record $10-million penalty to Rogers Communications Inc.for “misleading advertising” that criticized new competitors Wind Mobile, Mobilicity and Public Mobile. The Competition Bureau of Canada is seeking the highest possible penalty from the country’s largest wireless player after a two-month investigation into claims that Rogers had been making since late July..  The bureau said that based on “an extensive review of technical data, obtained from a number of sources,” there was “no discernible difference in dropped call rates between Rogers/Chatr and new entrants.”“We won’t hesitate to seek the maximum penalty against companies that are engaged in misleading behaviour,” Melanie Aitken, the commissioner of competition, said on Friday. “It distorts competition and hurts consumers.” “We take that as a very strong signal that Parliament and Canadians expect us to use the tools they’ve given us, and when there are cases of clear misleading advertising, those penalties are there for a reason,” Ms. Aitken said. The penalty, a civil matter, is different than a fine, a term reserved for punishments levied in criminal cases. The bureau attempted to negotiate a settlement between Wind Mobile, which filed the complaint, and Rogers, as it usually does in cases like this, but said Rogers had refused to address their concerns, leading them to seek action through the courts. The Competition Bureau has asked the Ontario Superior Court of Justice to order Rogers to pay the penalty, to stop making the claims, and to “issue a corrective notice to inform the general public about the nature and provisions of the order issued against them.” The bureau also recommended Rogers pay restitution to customers who chose the Chatr service over that of another because of the ad campaign.

In a lawsuit brought against BCE’s Bell Mobility by Rogers Communications Inc., Mr. Justice Austin Cullen yesterday issued a temporary injunction under the Competition Act forcing Bell Mobility to stop claiming it operates the “most reliable” wireless network. Bell must begin to remove the bulk of its advertisements with the “most reliable” claim by Dec. 22, and have all such material out of the marketplace by Jan. 19, 2010.  “This highlights that companies have to be careful and cautious when making performance claims,” said Steve Szentisi, a Vancouver-based competition lawyer

see also

Majority of Canadians they still just want  all pricing to be simple and fair — and Bell, Rogers, Telus, Shaw and Videtron etc., so far have they all undeniably too done now  anything but that… they give out lies, misleading adds instead  and practise unfair business competetion behaviors..

March 23, 2011

“Canada’s Worst Cell Phone Bill” BELONGS TO BELL

The top 3 “Canada’s Worst Cell Phone Bill” belong to Bell, Rogers, Virgin and next no matter how their spin  doctors lie about it, make false promises to change it they all are still bad in reality. I have dealt with bad Bell, Bad Rogers and bad Virgin even as of recently and  had been on the CBC radio, TV as well complaining rightfully about Rogers too.. Now I am having problem with Virgin Mobile customer service departments..

And yes in Canada  the PHONE COMPANIES Customers services, billings  ARE too often Outrageous.

HAVE YOU  helped make history and move politics by signing’s Stop The Meter Petition. You’ve probably also seen the recent reports: Canadians across the country are battling with phone companies over excessive data fees.  Read more »

Canadians across the country are battling with phone companies over excessive data fees. The CBC’s Marketplace just released a revealing report called “Canada’s Worst Cell Phone Bill” that finds damning evidence that Canadians are being unfairly gouged by big phone and cable companies. One person was charged over $15,000 for a data service that experts say cost the provider only $4!

Bell Canada and others are copying this unfair and outrageous billing model, and applying it to Internet use. The CBC’s report tells a story that could mobilize Canadians that are fed up with being gouged.

As a federal election looms, we have a unique moment to send a message to decision makers in Ottawa. We need to reach half-a-million petition signers to make big telecom price gouging an election issue. We’re almost there and you can help by taking the steps below:

Step 1. Share the CBC video clip using Facebook, Twitter, and/or Email.

Step 2. Share our petition on Facebook, Twitter, and Email. Our Stop the Meter petition is an undeniable symbol of Canadian opposition to the predatory practices of Big Telecom. Every share helps.

With your help we’ve had great success: getting all the political parties on our side, forcing the CRTC to review its UBB rules, and even forcing the CRTC to open its closed-door meetings.

But we need to do more to take on the key structural issues that enable phone and cable companies to repeatedly gouge Canadians with impunity. Clearly new telecom fees are about padding big telecoms bottom line at the expense of our personal and family budgets. has learned that Bell’s CEO has even admitted that applying usage-based billing is really about the telecom giant “monetizing” the increase in online video usage. Many of you have dealt with the cold, unaccountable, labyrinth of bureaucracy that is big phone and cable company customer service. Stop The Meter has become a rallying cry against this mistreatment of Canadians. This is not just about consumer choice; it’s also about basic human decency and self-determination. If we don’t succeed in making this an election issue, the opportunity could slip through our fingers and we’ll be fighting over Internet bills like many do with phone bills now. Help us get half-a-million Canadians against a metered Internet so we can get public officials on record during the election. You can count on us to be there after the election to hold their feet to the fire. Please share the CBC video clip using Facebook, Twitter, and Email. Let’s keep the pressure on. The Team

– Here’s the full CBC Marketplace video

More resources: Couple’s huge bills unexplained by Bell

BCE CEO Cope Says UBB Accounts for Almost All Internet Revenue Gains  Why we fight (for the Internet)

CRTC opens up invitation-only meeting


It has been the undeniable experience of many many Canadian citizens, consumers that Canada’s major telecommunication, phone and cell sales, service companies are already known to be poorly managed, greedy, guilty of FALSE MISLEADING ADVERTING,  OFTEN KNOWN to be liars who even do falsely deny any accountability, personal responsibility for their poor acts. I too have recently had bad experience myself with Bell, Rogers, Primus and Virgin as well. These same firms TEND not TO like dor you to deal with them in writing, they want you rather TO PHONE THEM SO THEY THERE OFTEN DO LIE TO YOU AND YOU HAVE NO RECORD OF WHAT WAS SAID.

Virgin Mobile Canada As I have found many times in March 2011 even even weekly firsthand there is no reality between the cheap mere words of Virgin’s advertised statement for caring about the customer and next still the actual  very unsatisfactory poor Virgin Mobile Canada  customer service   provided when it comes to dealing even with a valid Virgin customer complaints.. next in six weeks now they all I had talked to at Virgin still were unable to cancel the original request of mine to my cell phone service or even to  give me a proper Virgin  finalized statement of account. and instead the Virgin customer care, the Virgin Billing and accounting departments  continued to bill me for my phone services and to disregard my requests and all of Virgin had even failed to correct their inadequacies towards me even  many times.
Virgin Mobile Canada  screws up a simple cell phone and the related cell phone number cancellation procedure.

Virgin Mobile Canada Customer services again  told me  today by phone that they have no power, control over the Virgin Mobile Canada billing , account procedures. statements. refunds, departments.. Now even months later from Feb 15, 2010 Virgin Mobile Canada  has not even kept any of their many last Virgin Mobile Canada promises to escalate my Virgin Mobile Canada billing statement, money refund  and on April 13, 2011 Virgin Mobile Canada BECAUSE  clearly is so incompetent they Virgin Mobile Canada that they do continually   do on the phone make useless Virgin Mobile Canada promises . Next Virgin Mobile Canada again informed me that  there is nothing else they can now even do for me cause they are the  Virgin Mobile Canada customer billing  inquiry representative and they are are only a basically useless, powerless Virgin Mobile Canada Customer billing, phone representative, and so they  Virgin Mobile Canada do not know when I will next get my due Virgin Mobile Canada credit,  my money,  my Virgin Mobile Canada cheque, my Virgin Mobile Canada final bill  in the mail, they Virgin Mobile Canada do continue to send me for moths the wrong bills, and it takes Virgin Mobile Canada 4 to 6  weeks to next  correct them so, but over 2 months had passed and they Virgin Mobile Canada have missed their original promised deadline too to do so.. so  they Virgin Mobile Canada continue to lie to me all the time.. they Virgin Mobile Canada do in writing promise you a good Virgin Mobile Canada customer service, they Virgin Mobile Canada claim they have got an award for 5 years for the best customers services, but the reality as I see it differs now  .. Now I get a new Virgin Mobile Canada promise i will get my Virgin Mobile Canada cheque 3 to six weeks from the first  week of April 2011 when my Virgin Mobile Canada account was now supposedly closed.. Virgin Mobile Canada they cannot  DO ANYTHING GOOD FOR ME HERE..The next  Virgin Mobile Canada final statement will only be billed to me on the 16 of April, plus it will take at least another 5 to 9 days and then it may be shipped to me? The Virgin Mobile Canada customer service by Virgin was, is stated to me today as being  the best in the world according to the last 5 years but my own undeniable witness and reality is that Virgin Mobile Canada statement itself as well is all crap. stating lies,  mere  useless words.. having to me no evidence of such a fact.


VIRGIN MOBILE ALSO CANNOT KEEP IT’S PROMISES TO SERVE IT’S CUSTOMER PROPERLY EVEN. Imagine this weeks later after I had even cancelled my cell phone they have yet even to send me in the mail a final bill statement of all things! Incompetent, pretentious, worst kind of  services..

Civil and public servants, and Phone cell companies employees are all very much the same,, they seem too often to lie claiming they will do a good job to get a pay but when it comes to delivering the work effectiveness promises they start to quote established polices.. buck passing excuses. Bell bought 50 percent of Virgin so that explains why the Virgin customer services is so bad now too..
On 4/1/2011 12:37 PM, Virgin Mobile Canada wrote:  Hello, Paul! Marlee here with Virgin Mobile, helping you out and getting you on track as quickly as possible is what I’m all about, However, there are times when contacting support via telephone is going to be necessary. Our Member Care Team will be more than happy to provide you with any information regarding the canceled account. As per privacy policies I am not permitted to access or provide information from within an account via email. You can touch base with Member care by dialing 1-888-999-2321. Advisers are ready to help you out 8:00 am to 12:00 am EST. Monday to Saturday and 9:00 am to 10:00 pm Sunday. Thank you for contacting support via email. Have a great weekend.
VMC Team


Virgin is clearly a  bunch of crappy liars and are all incompetent, pretenders, for  talked to their phone support by phone 5 days and all they did was, do lie.. they instead of cancelling my phone insisted on trying to make more money by not cancelling it.  I was promised last week by Virgin on the phone i would get my updated balance statement and the refund for my cell phone overpayment,  as well in the mail immediately mail by next week and so far I got neither.. You Virgin do all lie when you say you care about the customer and that you will service them properly even..
   So I now again phoned Virgin and Virgin now says in contrast that it will take up to 90 days for me to get my money back.  Virgin is stealing my money by not giving it back to me… next Virgin again promises by next week to have all of this issue resolved. Can you believe any of what they say for I do not..


It should be an election issue

The consumer abuses by   Bell, Rogers, Virgin, Telus etc. they all should be an election issue..



Next Page »

Create a free website or blog at