The non conformer's Canadian Weblog

January 24, 2018

Demand for a public inquiry into sales practices at Bell

Canada_Bell_

“Bell delivers the highest quality to our customers on-time and within budget. Bell’s performance is driven by experienced on-site management, the best trained craftsmen in the industry and a workforce focused on safety and quality.

“The call to hold a public inquiry into sales practices at Canada’s major telecommunications service providers is growing, on the heels of more allegations of wrongdoing inside the industry.

Two consumer groups — OpenMedia and the Consumer Council of Canada — say they support a call earlier this month by the Public Interest Advocacy Centre (PIAC), which urged the federal telecom regulator to investigate high-pressure sales tactics by telecom employees.”

A “technical support” employee working for Bell at a third party call centre in Orillia, Ont., that’s owned by Nordia wrote to say he’s frustrated that he’s expected to push a service called “Bell Tech Xpert” even to customers who need help fixing something as simple as connecting to their home Wi-Fi.

Employees from both Bell and Rogers retail stores have also contacted Go Public, describing managers’ unscrupulous tactics they say are used to get them to push products that customers don’t need and often can’t afford.

They write about being encouraged to hide fees attached to products, tack on services that aren’t requested, and to prey on people who seem vulnerable — including low-income and older people — to hit sales targets. ”

http://www.cbc.ca/news/business/crtc-public-inquiry-telecom-high-pressure-sales-1.4498973

Many Bell customers are on a limited income, and selling some of the company’s products to such people who clearly cannot make use of them isn’t a concern for the “higher-ups.” It’s a lot like those scammers who prey on the elderly.

Bell’s shareholders’ happiness is the most important thing  for them in the whole world. Out of the big 3, Bell is the most aggressive on selling products to customers. It is like  dealing with a salesman from a car dealership. It’s always, the deal ends soon, buy now! or bundle your services to save more!  A too common travel agent , real estate practise too.

No one should think that the bad press that Bell gets because of stories like these will encourage them to change their behavior. . The way they do business based and the consumer complaints   is unlikely to change the way this company behaves.  The Canadian government should do something about this as it is unacceptable that Bell is allowed to get away with bad, poor, immoral behavior like this.

THE KETTLE  CALLING THE POT BLACK,  BELL ONE OF THE BIGGEST LIARS, ALONG WITH OTHER THIEVES WANTS JUSTICE.. HA HA HA  

A Coalition that includes Bell, CBC, Rogers, Quebecor Inc  and Cineplex wants to end illegal streaming of content, urge CRTC to establish agency to help locate piracy websites, to locate and shut down websites that are portals for illegally obtained video and audio content,  have banded together to create FairPlay Canada.

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They want to forbid  access to TV shows, movies and music from websites that don’t pay for the content that they stream to consumers, should lower their own prices first. They first should get their own houses in order, stop the lies, false misleading advertising, bribes, kickbacks and pirating software themselves.   ” Groups who steal and re-sell content without permission are breaking the law “. and so do they as well..

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More recently, the companies used a strategy to target TVAddons, a Canadian-controlled website  in which the telcos used a civil search warrant (known as an Anton Piller order) to access the home of Adam Lackman, a Montreal man who owns the site, as well as the copyright issues in the case. Their actions are documented    which chronicle abusive conduct that included hours of interrogations without the ability to consult a lawyer along with efforts to obtain new evidence (as opposed to preserving existing evidence).   A  judge’s findings indicate that the telcos went far beyond acceptable conduct in their efforts to shut down the sites.

They now want   the Canadian Radio-television and Telecommunications   commission to use its power as a regulator to require Canadian internet service providers to shut down access to the pirated material. They also want the CRTC to set up an independent agency to help locate the pirate websites.  Critics expressed concern about a lack of court oversight in deciding which websites would be banned  and the suppression of a free net. “It will undoubtedly lead to legitimate content and speech being censored online, violating our right to free expression and the principles of net neutrality, which the federal government has consistently pledged support for.” The proposal “would essentially create an official internet censorship committee within the federal government, and open the door for overreaching censorship in Canada.”

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