The non conformer's Canadian Weblog

January 26, 2015

*Useless CRTC

0-fderal-conservatives
on their expense accounts, for  trips abroad
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Sent: Monday, January 26, 2015 12:46 PM
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Why does it takes months  and months even  for the CRTC to deal with a clearly open and shut case 

where to date  Acanac has lied, abused me, not provided their promised internet services. Well?

Clearly the CRTC is a waste of Taxpayers money. Form letters, excuses, buck passing is not what we need but real, visible, viable results here too.
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“Acanac’s High Speed Internet DSL Service  DSL 5.0 mbps   is available across Ontario and Quebec .  Acanac is one of the very few companies in Canada that offers a truly unlimited service at a reasonable price. As a customer of Acanac you will never exceed an artificially imposed monthly allowance of usage . That doesn’t mean we’re perfect, but when we make mistakes we fix them. ( Lies)”
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Here is just some of what others have also said about them that reflect my dealings with them too.

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Absolutely horrible customer service, they are there to take your money and not provide any support at all.   “  ”  Speed is not stable and tech support is very slow. I’ve used Acanac for more than 5 years, rarely have issue with them but once there’s one, it takes weeks to resolve it. very disappointing.”  “ STAY AWAY FROM THIS COMPANY!!!!!! This is the worse service I have ever been given in my life.” “ But the customer service is really disappointing.   “  “. Speed has been on the slow to very slow side and I have had my connection lost completely 3 times.   “   “ I used this service for almost 3 years, and wana say that Acanac service becomes the worse and worse, so I cancelled my contract with it. Reasons: 1. Low speed, 2.I didn’t have the entrance to the Internet during several hours almost every day for the last half year. 3. When I tried to reach their technical support service it was a real headache for me. I think they simply ignored my request, but they answering me immediately when I sent the cancelation notice to them. I have to state that Acanac doesn’t care about it’s customers.  “  “  -Service was good, until your service slows or or stops working and you have to reach out for help.  “  “  Finally get useless support email 16 hours after sending in my ticket suggesting I check the cable to the demarc etc etc. Issues continued for a week, customer service never improved. “ “  absolutely terrible customer service. “ “ Acanac has made my life a living hell. Telephone wait times are 45-50 minutes if it is your lucky day or no one answers. Even if someone answers you will quickly realise the guy has no clue or has no inclination to help you. Once the guy was dumb enough to ask me “why did you not send us an email?” Duh!!! I do not have internet?!!! SO PLEASE, PLEASE BE WITHOUT AN INTERNET THAN SIGNING UP WITH THIS COMPANY. THEY ARE HORRIBLE. “  “ However, when you need technical support, you could be put on the phone waiting for hours..  “   Much is promised when inquiring by their sales people, however tech support is non-existent. DO NOT USE UNLESS YOU ENJOY SUFFERING. Tech response is hidden behind a very primitive email service.  DSL connection speed is no better than dial up. “  “Internet goes down at least 4- 6 times a year. You have to call them to get good customer service. Their email and text service is the worst, specially the email response is just a copy and paste , they don’t even read what your problem is.” “  After 2 years, I have had enough – Never again, and I will make sure I tell as many people as I can to never give this company any business “  http://www.canadianisp.ca/cgi-bin/isp_comment_totals.cgi?f=Comments&ispid=52

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By slowing down my speeds and capping my downloads as well and as not immediately dealing with my many Acanac internet problems too . undeniably Acanac has been guilty of misleading false advertisements and also violation of my annually renewed contract agreement with them. 
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Imagine that  Acanac-Bell has been in Business for many years and was, is still too often, wrongfully guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED  and undeniably detailed to even Acanac-Bell and many others and  many times too now . I had Paid for a   DSL 5.0 mbps  high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Acanac-Bell you have to check your actual delivered speeds , “internet download and upload speed test” continually too cause Bell wrongfully seems always  to change it to suit themselves..  they do not, did  honour my contract agreement.
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Basic Contract law – Basic Contract law – Basic Contract law- Basic Contract law
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Next here is basic legal, valid  understanding, terms of a valid contract, contract  law for all of the managers, president of Bell and all of  Bell employees too. Not just for any customers. Bell had, has definitely detailed, advertised it’s Internet services to all with their  terms, limitations and any customers who enters into mutually agreed upon terms, agreement with their services now forms the  essential mutually legally binding contract..
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1: A contract is a legally binding exchange of promises or agreement between competent two parties, persons of legal age too, that the governmental court, the law of the state or province , or country next will enforce. Contract law is based on the Latin phrase pacta sunt servanda (pacts must be kept).  Anyone can enter into a contract, except minors, certain felons and people of unsound mind.  It’s important to know that not all contracts details even  have to be in writing., for instance, certain agreements can also be made and accepted orally and still be legally enforceable. While the contract agreement doesn’t always have to be in writing, all the other elements of a valid contract still have to be met, included, , fulfilled by law. The bottom line is that  the parties generally come to transactions in good faith, mutually trust and understanding, and not a one way approach, one way demands, one way relationship. All valid  courts, will not enforce, accept as valid  any contract to perform an accepted illegal act. A contract to kill some is invalid clearly too.  A person who pays for bad drugs that aren’t delivered can’t next seek the help of a court or the police in getting the money back. Unbelievable some people still do try to do this too. A valid contract also always requires the mutual parties’ consent, which must be freely made, not forced consent,  and clearly communicated to each other. Consent is not free when obtained through duress, menace, fraud,  lies, undue influence or mistakes, serious errors were presented.  Consent isn’t mutual unless the parties agree on the same thing in the same sense, a clear “meeting of the minds. One party now  presenting only their own  their terms, conditions, without the other parties approval, consent, free will   clearly is still not a valid contract.  In order for an acceptance of an offer to be effective, it must be made while the  sales, specific, fixed service offer is still open. Any  person can changes the conditions of an initial offer in responding to the offer, the old offer is clearly now rejected and the changed conditions constitute a counteroffer and that now becomes part of of any subsequent agreed upon contract. I did that with Bell now too. Once there is next a final, written contract between the parties, the parol evidence rule forbids the introduction in a court proceeding of any previous agreements between the parties on the subject matter of the contract.Only certain contracts aren’t valid unless in writing. Generally, they do deal with real property, certain specific loans, debts, money exceeding a certain amount, or contracts concerning the sale of goods worth more than $500 or one that   include  objects that won’t be performed within one year or within the promisor’s lifetime. Bell now being unable to supply me a promised high speed internet but only a low speed one is still a good example of an invalid contract even if was a written one originally from  Bell – Acanac.
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2: The Specific parties. The contract must always include,  identify who the agreed upon specific parties are; usually names are sufficient, but sometimes addresses or titles may be used.   Bell – Acanac and the specific customer. Me in this case.
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3: The agreed upon object.  The Offer,  the thing, the value, the  services being agreed to is also known as the object or subject  and it itself not only  must be lawful, possible but it must be a definite, fixed, measurable amount specially now even by the laws of Quebec too. For instance Bell promising to deliver a customer a 6 meg download high speed   internet service, where they know they only have a 3 meg line capacity is not legal or legally binding contract. Bell – Acanac promising to supply their” best services “or “up to 6 megs services” is not legal as well for it is  is not really an agreed upon  fixed  object, rather the object is not definite and most customers have take that to mean 6 megs anyway. . The object of the contract does have to be very specific and measurable. It is Bell – Acanac obligations now to to clerk up any ambiguity on the contract as agree upon by the comer now too. So if Bell – Acanac is  promising a 6 megs internet services, and Bell – Acanac by law  next has to deliver 16 megs to meet their promise that is also now part of the contract too. A specified length of time, such as one year does not mean the contract is still valid if Bell has not lived up to the agreed upon previously contract terms.
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4: The outcome, or the considerations. All contracts require consideration, meaning each party must gain something fixed, tangible. It may also be something that is or isn’t done or given.   When a party agrees to do something (such as I will paint your house) or to not do something (I will not  sell my  house to anyone else for 30 days) they next also must gain something in return toy make this a valid contract, they must receive  agreed upon   fixed payment, a fixed reward. Generally, if I say I’ll paint your house, and you haven’t promised me anything in return, you can’t sue me next for not showing up because I will not receive  any consideration firstly”. Once a contract has been created, it can be determined if there are any issues that call into question of  its validity too.
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5: Termination of contracts.  Breach of contract.  Breach of contract is recognised by the law with applicable penalties now too.  Contracts generally can only be terminated if mutually agree now by both parties as to what the terminations terms included. Parties to a contract may mutually agree to rescind the contract. In that case, the parties may agree on the duties and responsibilities of each party after the rescission. Bell still expecting  me to pay for their internet when they do not keep their promises is a breach of the contract, an invalid demand of me.   Now is the contract  price set, are promised quantities specially  determined, and is the time for performance clearly  stated? There should be enough information contained in the contract  always  that, if needed, the courts likely next  would be able to enforce the contract or determine the appropriate damages. Unless it is mutually agreed upon before any subsequent court demanded decision action,  is taken.  Fraud is the intentional misrepresentation of an important issue of the contract. The presence of fraud in a contractual proceeding makes the contract voidable by the party upon whom the fraud was perpetrated. The contract always still now binds both parties, and not just the customer to the terms, conditions of the contract agreed upon now as well.  Once it is determined that there is a contract, it it  still can, must be determined whether there are any defenses that call into question the validity of the contract.
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Bell –  Acanac Changing horses, making changes, additions to the contract in midstream is invalid, a breach, still not allowed, especially without the subsequent, and pre consent, approval of both parties now still too and is a breach of contract rather. That includes Bell capping of my bit torrent downloads too on my unlimited download account
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Yes a   contract also may end because of a breach by Bell – Acanac.  A breach occurs when a person, or a firm  does not fulfill his or her, their  responsibilities as promised in the contract. A breach may be minor or major. A  major breach is one that does affect the subject matter of the contract and does  affect the outcome of the contract.  Bell not having sufficient equipment, capacity in place to meet my high speed internet, is a breach of contract. This is also known as a breach of a material issue. When there has been a breach in a contract, the question of damages is raised. The damages due to a party when there is a contract breach depend on many factors, including: which party breaches, and what damages were incurred. In most cases when an injury results from a contract breach, the injured party receives money damages. Such as I have in Dec  2007 from Bell.  Bell itself has unacceptably cause now in the last many years many unacceptable breaches in our contract that I have clearly even in writing not accepted and have objected too and demand restitution of as well rightfully.Go back to a good school firstly Bell – Acanac if you cannot understand and keep all of this now too.
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“Despite precedents that show that contracts substantially favoring the party with the greater power often are deemed unconscionable (so unfair as to not be enforceable), lawyers stiff draft them and companies still like them.   Lesson learned: Make deals that are balanced; contracts that distribute risks and responsibilities fairly. Such deals will be honored by courts and your businesses wealth and reputation will benefit over the long term. “ http://troutmanhays.wordpress.com/2008/03/23/one-sided-contracts-are-a-bad-deal-for-all-parties-or-getting-greedy-will-get-ya/  
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In Real Estate specifically , there it is a requirement at Law that contracts be written down in usually lengthy legal forms to avoid uncertainty, ambiguity and to be binding “.   When I asked Bell – Acanac to confirm the contract I had with them in writing they next always had refused to do so.. this speaks for itself..
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Still also 
https://thenonconformer.wordpress.com/2014/06/23/can-bell-do-its-job-and-provide-me-now-their-proper-services/
Thank you
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https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
 https://thenonconformer.wordpress.com/?s=bell
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