The non conformer's Canadian Weblog

March 23, 2011

“Canada’s Worst Cell Phone Bill” BELONGS TO BELL

The top 3 “Canada’s Worst Cell Phone Bill” belong to Bell, Rogers, Virgin and next no matter how their spin  doctors lie about it, make false promises to change it they all are still bad in reality. I have dealt with bad Bell, Bad Rogers and bad Virgin even as of recently and  had been on the CBC radio, TV as well complaining rightfully about Rogers too.. Now I am having problem with Virgin Mobile customer service departments.. http://postedat.wordpress.com/2011/03/01/virgin-mobile-canada/

 

And yes in Canada  the PHONE COMPANIES Customers services, billings  ARE too often Outrageous.

HAVE YOU  helped make history and move politics by signing OpenMedia.ca’s Stop The Meter Petition. You’ve probably also seen the recent reports: Canadians across the country are battling with phone companies over excessive data fees.  Read more »

Canadians across the country are battling with phone companies over excessive data fees. The CBC’s Marketplace just released a revealing report called “Canada’s Worst Cell Phone Bill” that finds damning evidence that Canadians are being unfairly gouged by big phone and cable companies. One person was charged over $15,000 for a data service that experts say cost the provider only $4!

Bell Canada and others are copying this unfair and outrageous billing model, and applying it to Internet use. The CBC’s report tells a story that could mobilize Canadians that are fed up with being gouged.

As a federal election looms, we have a unique moment to send a message to decision makers in Ottawa. We need to reach half-a-million petition signers to make big telecom price gouging an election issue. We’re almost there and you can help by taking the steps below:

 Step 1. Share the CBC video clip using Facebook, Twitter, and/or Email.

Step 2. Share our petition on Facebook, Twitter, and Email. Our Stop the Meter petition is an undeniable symbol of Canadian opposition to the predatory practices of Big Telecom. Every share helps.

With your help we’ve had great success: getting all the political parties on our side, forcing the CRTC to review its UBB rules, and even forcing the CRTC to open its closed-door meetings.

But we need to do more to take on the key structural issues that enable phone and cable companies to repeatedly gouge Canadians with impunity. Clearly new telecom fees are about padding big telecoms bottom line at the expense of our personal and family budgets.

OpenMedia.ca has learned that Bell’s CEO has even admitted that applying usage-based billing is really about the telecom giant “monetizing” the increase in online video usage. Many of you have dealt with the cold, unaccountable, labyrinth of bureaucracy that is big phone and cable company customer service. Stop The Meter has become a rallying cry against this mistreatment of Canadians. This is not just about consumer choice; it’s also about basic human decency and self-determination. If we don’t succeed in making this an election issue, the opportunity could slip through our fingers and we’ll be fighting over Internet bills like many do with phone bills now. Help us get half-a-million Canadians against a metered Internet so we can get public officials on record during the election. You can count on us to be there after the election to hold their feet to the fire. Please share the CBC video clip using Facebook, Twitter, and Email. Let’s keep the pressure on. The OpenMedia.ca Team http://openmedia.ca/

– Here’s the full CBC Marketplace video http://www.cbc.ca/marketplace/2011/canadasworstcellphonebill/  

More resources: Couple’s huge bills unexplained by Bell http://www.cbc.ca/news/technology/story/2011/02/28/bc-datacharges.html

 BCE CEO Cope Says UBB Accounts for Almost All Internet Revenue Gains http://www.michaelgeist.ca/content/view/5697/125/  Why we fight (for the Internet) http://www.rabble.ca/columnists/2011/03/why-we-fight-internet

 CRTC opens up invitation-only meeting http://www.cbc.ca/news/technology/story/2011/03/15/tech-crtc-open-media-hearings.html

https://thenonconformer.wordpress.com/2011/02/23/bell-needs-to-be-regulated-legislated/

1000 JUDGES VOTED BELL TO HAVE CANADA’S WORST CELL PHONE BILL..AND  20 PERCENT, OR MILLIONS OF BELL CUSTOMERS ARE DISATISFIED WITH BELL SERVICES

It has been the undeniable experience of many many Canadian citizens, consumers that Canada’s major telecommunication, phone and cell sales, service companies are already known to be poorly managed, greedy, guilty of FALSE MISLEADING ADVERTING,  OFTEN KNOWN to be liars who even do falsely deny any accountability, personal responsibility for their poor acts. I too have recently had bad experience myself with Bell, Rogers, Primus and Virgin as well. These same firms TEND not TO like dor you to deal with them in writing, they want you rather TO PHONE THEM SO THEY THERE OFTEN DO LIE TO YOU AND YOU HAVE NO RECORD OF WHAT WAS SAID.
            

Virgin Mobile Canada As I have found many times in March 2011 even even weekly firsthand there is no reality between the cheap mere words of Virgin’s advertised statement for caring about the customer and next still the actual  very unsatisfactory poor Virgin Mobile Canada  customer service   provided when it comes to dealing even with a valid Virgin customer complaints.. next in six weeks now they all I had talked to at Virgin still were unable to cancel the original request of mine to my cell phone service or even to  give me a proper Virgin  finalized statement of account. and instead the Virgin customer care, the Virgin Billing and accounting departments  continued to bill me for my phone services and to disregard my requests and all of Virgin had even failed to correct their inadequacies towards me even  many times.

Virgin Mobile Canada  screws up a simple cell phone and the related cell phone number cancellation procedure. Virgin Mobile Canada Customer services again  told me  today by phone that they have no power, control over the Virgin Mobile Canada billing , account procedures. statements. refunds, departments.. Now even months later from Feb 15, 2010 Virgin Mobile Canada  has not even kept any of their many last Virgin Mobile Canada promises to escalate my Virgin Mobile Canada billing statement, money refund  and on April 13, 2011 Virgin Mobile Canada BECAUSE  clearly is so incompetent they Virgin Mobile Canada that they do continually   do on the phone make useless Virgin Mobile Canada promises . Next Virgin Mobile Canada again informed me that  there is nothing else they can now even do for me cause they are the  Virgin Mobile Canada customer billing  inquiry representative and they are are only a basically useless, powerless Virgin Mobile Canada Customer billing, phone representative, and so they  Virgin Mobile Canada do not know when I will next get my due Virgin Mobile Canada credit,  my money,  my Virgin Mobile Canada cheque, my Virgin Mobile Canada final bill  in the mail, they Virgin Mobile Canada do continue to send me for moths the wrong bills, and it takes Virgin Mobile Canada 4 to 6  weeks to next  correct them so, but over 2 months had passed and they Virgin Mobile Canada have missed their original promised deadline too to do so.. so  they Virgin Mobile Canada continue to lie to me all the time.. they Virgin Mobile Canada do in writing promise you a good Virgin Mobile Canada customer service, they Virgin Mobile Canada claim they have got an award for 5 years for the best customers services, but the reality as I see it differs now  .. Now I get a new Virgin Mobile Canada promise i will get my Virgin Mobile Canada cheque 3 to six weeks from the first  week of April 2011 when my Virgin Mobile Canada account was now supposedly closed.. Virgin Mobile Canada they cannot  DO ANYTHING GOOD FOR ME HERE..The next  Virgin Mobile Canada final statement will only be billed to me on the 16 of April, plus it will take at least another 5 to 9 days and then it may be shipped to me? The Virgin Mobile Canada customer service by Virgin was, is stated to me today as being  the best in the world according to the last 5 years but my own undeniable witness and reality is that Virgin Mobile Canada statement itself as well is all crap. stating lies,  mere  useless words.. having to me no evidence of such a fact.

 

VIRGIN MOBILE ALSO CANNOT KEEP IT’S PROMISES TO SERVE IT’S CUSTOMER PROPERLY EVEN. Imagine this weeks later after I had even cancelled my cell phone they have yet even to send me in the mail a final bill statement of all things! Incompetent, pretentious, worst kind of  services.. 

Civil and public servants, and Phone cell companies employees are all very much the same,, they seem too often to lie claiming they will do a good job to get a pay but when it comes to delivering the work effectiveness promises they start to quote established polices.. buck passing excuses. Bell bought 50 percent of Virgin so that explains why the Virgin customer services is so bad now too..
 
On 4/1/2011 12:37 PM, Virgin Mobile Canada wrote:  Hello, Paul! Marlee here with Virgin Mobile, helping you out and getting you on track as quickly as possible is what I’m all about, However, there are times when contacting support via telephone is going to be necessary. Our Member Care Team will be more than happy to provide you with any information regarding the canceled account. As per privacy policies I am not permitted to access or provide information from within an account via email. You can touch base with Member care by dialing 1-888-999-2321. Advisers are ready to help you out 8:00 am to 12:00 am EST. Monday to Saturday and 9:00 am to 10:00 pm Sunday. Thank you for contacting support via email. Have a great weekend.
 
Regards,
Marlee
VMC Team
 
Paul [THREAD_ID:28512378]” .
Virgin is clearly a  bunch of crappy liars and are all incompetent, pretenders, for  talked to their phone support by phone 5 days and all they did was, do lie.. they instead of cancelling my phone insisted on trying to make more money by not cancelling it.  I was promised last week by Virgin on the phone i would get my updated balance statement and the refund for my cell phone overpayment,  as well in the mail immediately mail by next week and so far I got neither.. You Virgin do all lie when you say you care about the customer and that you will service them properly even..
   
   So I now again phoned Virgin and Virgin now says in contrast that it will take up to 90 days for me to get my money back.  Virgin is stealing my money by not giving it back to me… next Virgin again promises by next week to have all of this issue resolved. Can you belive any of what they say for I do not..

It should be an election issue 

The consumer abuses by   Bell, Rogers, Virgin, Telus etc. they all should be an election issue..

THERE ARE TOO MANY PIGS IN THE CELL PHONE PARLOUR STILL

..PIGS

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