The non conformer's Canadian Weblog

October 28, 2010

*Bell’s Consumer complaints , abuses and their increase was so predictable

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Have you noticed that when it rains your Home  internet  speed reduces drastically?
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 Bell still needs to be regulated, and prosecuted for lying too.  They lied, Mislead about the internet speeds one gets at home
https://thenonconformer.wordpress.com/2015/05/22/thye-lied-mislead-about-the-internet-speeds-one-gets-at-home/
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Bell lying does not tell all of  the customers that it’s ISP is lousy beforehand..
https://thenonconformer.wordpress.com/2010/02/20/bell-canada-recently-is-so-ready-to-sue-others-first-needs-to-sue-itself/
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Bell has been doing local upgrades or reducing the internet  speeds  so they can have more capacities for cellular phones  for the last ten years and yet still LYING SAYING ALL THE ISP FAULT IS ONLY  IN MY HOME TOO.
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BELL HAD INITIALLY LIED TO ME WHEN THEY SAID THEY WERE PROVIDING ME A DECENT, RELIABLE HIGH SEED SERVICE   FOR WHICH I HAD PAID AND WHEN I NEXT DID A SPEED TEST EVEN A FEW YEARS AGO AND FOUND OUT THEY WERE LIARS, THEY DISCONTINUED MY SERVICES NEXT AS I HAD REPORTED  THE TRUTH ABOUT BELL TO THE WHOLE WORLD ON THE NET IN WRITING.
 

 And  note the term up to.. the speed can drop by 90 percent by the time it reaches you  A 2013 study by the Ottawa-based Public Interest Advocacy Centre found that most Canadians think they can expect to receive the maximum speed advertised for the internet package they subscribe to..

However, the study also found that internet service providers didn’t know what speeds customers actually get and there is much  evidence that the maximum speeds customers get are much  lower than advertised. So who does anything good about this in reality and how often?   NO ONE!https://thenonconformer.wordpress.com/2015/01/26/useless-crtc/ 

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Bell and Acanac NEXT tells me I have a high speed internet, even an optical one, but yet I continue to have an internet connectivity problem still.. and   low speeds    http://www.dramafever.com/drama/
 
When I on my high speed computer, with a large hard drive, an adequate memory now too, I try to view an internet video, on different internet sites too with no other software applications running in the background as well  during the weekend, the peak hours the video now still is extremely choppy or it fails to load at all or It stops every 5 seconds!clearly due to inadequate  connection speed or congestion in the internet.  The same video next  runs well during non peak hours. This is still totally unacceptable.
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Why does it takes months  and months even  for the CRTC to deal with a clearly open and shut case. .. where to date even  Bell- Acanac has lied, abused me, not provided their promised internet services. Well? https://thenonconformer.wordpress.com/2015/01/26/useless-crtc/
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Your actual slow speed on your computer end may be a result of your local line quality or distance from a DSLAM. It is entirely possible the full problem is on Bell’s end with their infrastructure, or lack thereof, and/or rarely your own homes line. DSL and Cable both are  cumbersome,  finicky technology. Prices often are first 12 months, and then it jacks up to double or more? Those that might disagree, I would also ask how much real help at the Bell DSL support centers any time of the day?

A Digital Subscriber Line Access Multiplexer (DSLAM, ) allows telephone lines to make extended  connections to the Internet. It is a network device, located in the telephone exchanges of the service providers, that connects multiple customer Digital Subscriber Lines (DSLs) to a high-speed Internet backbone line using multiplexing techniques  By placing remote DSLAMs at locations remote to the telephone exchange, telephone companies can extend   DSL service to locations previously beyond effective range, but not all areas are covered or get a good Bell access still.

Accanac had mentioned on their internet site that they do not cap their downloads.. but they conveniently had forgot to also say to all of the potential customers on their site that they lease their services from Bell and that Bell itself still regularly between 4 pm to 2 am caps their downloads.. when confronted with this they Acanac Inc do reply that they do not cap or throttle their downloads but Bell does.. what a misleading play on words. What else do thye lie about too now? The CRTC are not bowing to the whims of big business – they’re approving Bell’s throttling, but rather thye must stop the   throttling,

ACANAC  OFFERS VPN,  TUNNELIER TO TRY TO REDUCE THE THROTLING

So when will I rightfully get from Bell what I had promised and paid for, decent, reliable high speed service for I have not seen it the last ten years.
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Yes I have seen for years, including this week, many many Bell employees working at the local substations.
Now firstly Bell STILL measuring my Internet systems reliability at the initial maximum speed at Bell is an immoral, absurd, ludicrous approach.. so do more honestly measure rather the actual final speed, reliability at the customer’s destination, my home.. the actual minimum Bell speed provided… and it does next greatly varies and differs. Bells advertised speeds are thus falsely misleading to all consumers. But even speed does not compensate for the actual reliability of the internet service provided.
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-NOW why is it as it happened to me yesterday that when it comes to weekends I have major connectivity problems still.. never mind the excuses when can I have a decent promised paid for service?
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-AND WHEN I LOG OFF I HAVE TO WAIT A LONG TIME TO TRY TO GET LOGGED BACK ON..
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PROBLEMS I HAVE REPORTED TO YOU   ALL NOW  MANY YEARS AS WELL
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I UNACCEPTABLY HAVE HAD BELL’S PROMISES to me broken all the time too now!  and why do you think I have asked the  useless Cons, the federal government to regulate Bell now too?
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Bell’s Consumer complaints , abuses and their increase was so predictable because Canada’s too often major telecommunications companies, the 3 Stooges, for they  too have not changed nor their abusive behaviors Bell included now. Bell (TSX:BCE), Telus (TSX:T) and Rogers (TSX:RCI.B) “lead the ladder in terms of complaints”. In total 3,747 complaints were  received in the 2009-2010 monitoring period, up from those in 2008-2009.  https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/ 
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Bruce Cran of the Consumers’ Association of Canada said he believes the statistics could be even higher because the No. 1 complaint he receives is about cellphone contracts. “Consumers deserve a whole lot better deal,” Cran said from Vancouver. “I think consumers are being oversold on their cellphone contracts. I think they’re deliberately made over complicated, certainly by the big three,” Cran said referring to Rogers, Bell and Telus. A nagging problem for many consumers was when they asked to take their telephone numbers from one service provider to another and then had problems with billing or service. “This surprises consumers considering that the industry heavily promotes the ability to change providers but keep your phone number, and the portrayal is one of a simple and smooth process,”  “We just think it’s wrong that if you have the right to go to another provider, you should be able to do that without essentially being double billed for a month,” 44 per cent of complaints involved billing errors and 35 per cent were related to contract complaints.  http://ca.news.yahoo.com/s/capress/101028/3consumertech/wireless_complaints 
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Consumer complaints about wireless service on the rise  Toronto Star -Canadians are registering more complaints about cellphone contracts and billing information because of a flood of overly complex or confusing options and company errors, according to a new report.
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Billing errors top list of telecom complaints Toronto Sun

Wireless Carriers Now Draw Majority of Telecom Complaints Teleclick.ca

News1130 – Globe and Mail – MobileSyrup.com – Canada NewsWire (press release)
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Are you also frustrated with your service provider? You’re not alone for sure.

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AND ANYONE WHO HAS TRIED TO DEAL WITH BELL SERVICE, COMPLAINT DEPARTMENT KNOWS HOW OBSTINATE, STONE WALLING, UNHELPFUL THEY MOSTLY CAN BE TOO.. BELL HAS MADE LOADS OF MONEY VY LYING THAT IT BOUGHT  CTV AND THE Globe & Mail  NEWSPAPER.
https://thenonconformer.wordpress.com/2009/11/21/bell-and-telus-unrealistic-management-expectations/
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Which reminds me my Bell internet services is still disastrous, unreliable, I have connectivity problems even as of lately periodically when I have no downloads even, I have email sending problems as well.. and what Bell does not know how to fix this still and it wants more money? dream on.. https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
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It is absolutely pathetic, disgusting that I have to fight with Bell, be  threatened with a lawsuit, all  to get my rightful  matters settled in the end.. and next bad history with Bell likley repeats itself still too.. Do all  consumers have to go through this process now as well?
People often ask me where is the Consumer affairs ministers in all of this still? sleeping too, who with?
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They Bell do  fix one problem and they seem to create another. Here is the reality Bell’s existing Internet system in still not totally  adequate, it has defects, shortcomings, something they never seem to admit or tell others.  Plus in the process of upgrading, modernization, creativity Bell continuously makes changes to it’s internet supply services, which next cause significant connectivity problems with some of their existing, non compatible equipment,  as well as major problems for their related clients, major ISP problems. Major Problems  that Bell dishonestly covers up, lies about  and  tends never to admit  to, for fear of any negative repercussions, and for fear of being likley held financial responsible of any damages of course. This approach of Bell is all inexcusable still.. 

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About a month ago the Commissioner for Complaints for Telecommunications (CCTS) released their annual study and found that 51% of the total telecom complaints (3,747) were regarding wireless. Billing errors (44%) and the contract disputes (35%) were at the top of the list.

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The CCTS  created in 2007   is an independent and industry-funded agency that customers can dispute issues such as billing, contracts and service regarding telephone, wireless and Internet providers.

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Now  the CRTC declared   that effective January 2011 all Canadian telecom service providers must join the CCTS.

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It’s probably a good move for us customers? Now do not count your eggs yet. I have already used their services services twice,.

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I recently filed a complaint with the CCTS-CRTC and TWICE they gave me a useless response the last one  justifying Bell’s bad acts. This was not the kind of honest service we expect from them 

> I can’t connect to the Internet through a broadband Digital Subscriber Line (DSL) or cable connection.

Make sure that:

Your modem is turned on.

The Ethernet cable is plugged correctly into the Ethernet port on the modem and on your computer. 

The phone line is plugged correctly into the modem and the phone jack.

You are not using a DSL filter between the phone jack and the modem

Check the lights on your modem. These can sometimes indicate the location of the problem—whether it is the Ethernet connection, the power to the modem, or the DSL or cable connection.

Save your work, turn your modem off, and then turn your computer off. Wait 10 seconds, and then turn the modem and the computer back on.

Turn your router off, wait 10 seconds, and then turn it back on.

Winsock corruption can cause connectivity problems. To fix this, open Network Diagnostics:

Click to open Network Diagnostics.

For more information, go to How to determine and recover from Winsock2 corruption on the Microsoft website.

Ask your Internet service provider (ISP) to verify that:

Its servers and lines, EQUIPMENT AND CARDS are all presently functioning correctly. 

 and so I rightfully even did that now TOO many times too..
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and Bell next here seems always to  lie  and says there never is anything wrong with their internet system, the problem is elsewhere,. I have about a decade of bad experiences on this with Bell now.
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Bell’s  phone lines are reliable cause they are not as complicated as their internet systems..
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Normally my internet is on 24 hours per day but this week next my internet access problem started when I logged off the internet and next tried to log back on.. I was unable to do so. I would occasionally get DSL access but no internet access. In the past reaccessing the internet has also been a very slow process.
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If you check with the  Bell  files you will note that in the last decade I have already rightfully detailed, mailed at least 270 letters of complaints about Bell poor support services, their false lies, diversions including blaming firstly the customers or others for all of their own  internet inadequacies.. that is both immoral and absurd.. and for me nothing has really basically changed here the last 10 years with the Bell support personnel too.. .
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NOW 3 SEPARATE TIMES  THIS WEEK BELL-ACANAC  PERSONNEL HAD AGAIN LIED TO ME AND SAID THAT THEY HAD CHECKED THEIR INTERNET SYSTEM AND IT WAS ALL WORKING FINE.. BUT they Bell in my home finally NEXT ADMITTED TO ME  TO THE EXISTENCE OF SUPPOSEDLY  MINOR BELL  PROBLEMS THEY NOW HAD SUPPOSEDLY DEALT WITH TOO BUT ON MY END I COULD NOT EVEN ACCESS THE INTERNET STILL.
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The length of time, days, weeks and NOT 24 hours to service a customer ISP problem NOW by both Acanac / Bell  is also still unacceptable, and many new potential customers would be really rightfully displeased if they are made aware of it too.
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Sadly lately the support services from Acanac DSL department has not been much better over THAT OF  Bell’s, both seem to predictable : they both lie, buck pass and are uncaring about the customers’ needs,concerns. Acanac  tech personnel even twice lied to me on the date that the replacement Acanac modem for testing purposes was sent.. now they claimed it was sent on the 16  Nov  in fact it was sent 2 days later on the 18 only.
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Bell also still maintains that only their Bell high speed modems can effectively handle their internet systems and that the Acanac supplied  modems are all  inadequate to do so, and are the cause of my problem solved by me switching over to Bell or buying a Bell high speed modem.  Now Bell this week says again to me that Acanac supplies inferior, inadequate defective modems to their clients, as well and is this the reality? They Bell are clearly also working hard to discredit Acanac  and  to put Acanac  out of business by the dissatisfied Acanac customers.
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Bell now is claiming that they are doing their best to fix the problems, fools can do their best too, but the their best is still inadequate, and  I only care about the end result rightly that they fix the problem immediately not any of their excuses..
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Bell had also had  sent  me a mickey mouse technician this week who CLEARLY did  not know what to do for he had to continually phone BY CELLPHONE the office for instructions as to what he should do next, AND he admits to me  that there is a BELL  internet synchronization problem, and  a problem with a fiber optics conversion card at the local substation as well, plus that there are presently many other persons in my area with similar problems, but all that information still does me no good if I cannot have my internet working today..
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The Bell technical promises to look at the problem elsewhere and to come back if the system still does not work. ne never came back. Bell tries next to say the problem still is solely  the Acanac modem..
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– Do tell Bell that them price gouging their costumers by charging a 100 dollars fees for a supposedly unwarranted  service call can only be acceptable if it is balanced by a 100 dollar customer credit for the CUSTOMER  problems if it was warranted as well.. AND IN THAT CASE  BELL RIGHTFULLY OWES ME A THOUSAND DOLLARS ALREADY EVEN. REALITY ON MY STREET CABLE IS MORE RELIABLE OVER BELL.
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– Now firstly Bell STILL measuring my Internet systems reliability at the initial maximum speed at Bell is an immoral, absurd, ludicrous approach.. so do more honestly measure rather the actual final speed, reliability at the customer’s destination, my home.. the actual minimum Bell speed provided… and it does next greatly varies and differs. Bells advertised speeds are thus falsely misleading to all consumers. But even speed does not compensate for the actual reliability of the internet service provided.
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– Again I semi annually get the same internet phone line problems to my home… and always next  the same lying approach.. the same lies.. they first do also start to blame me, or my phone line, my modem, my filter, my computer, my operating system.. but they next had to look elsewhere.. in Bell itself again and again too. The problem was never my modems, my computers, my caches, my operating systems but solely Bell’s poor and even  lack of local line capacities that was not up to what they had promised,  lied to us all that it was, is. Bell says it is more reliable over Cable.. that presently is not so also  in my area for sure as well.
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 Bell who clearly has a monopoly with Videotron in my area where I have no other choices to go to, had refused falsely to provide me presently my adequate internet support services through Acanac?  Was it cause they Bell have now even written to me twice in the last 2 months and had offered to provide the internet service directly through Bell itself and wanted to make Acanac look very inadequate in the customer’s eyes? they succeeded?
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As per  this subject of the Lying Bell typical approach is that they next again had phoned me on the Nov 17 and lie and say everything is ok at their end for they firstly refuse to go to the field to check the problem.. they check at their end and the initial signal as ok.. but what happens next at the detonation, my final destination they falsely lie and say it is due  to the faulty  modem.. as usual. Note but while I was talking to the Bell technician on the phone  and Bell  they were testing Internets services   the 3rd light the DSL modem came on, indicating they had a control over it and the problem was not at my end..
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The same Bell technician conceded that such problems were coming in fact and related to the weather,  humidity and explained why there was connectivity problems at certain seasons.. he said such problems are difficult to fix.. but who cares how difficult it is fix it Bell for that is your jobs . Bell here says that they want  to consider a separate line for the internet from the phone, but this still will not help if the connection problem  is located at their local  junction boxes outside of my home. 
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Bell’s exterior line connections to my home which are already known and next confirmed to be faulty, and inadequate.
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And when in the world did you ever hear Bell firstly even admit it was wrong, at fault  in anything, for these definite liars have never ever done so with me even  in my last ten years of semi annually almost complaining about my too many sudden internet problems.. and which always turned out to be the fault if Bell next too in the past.
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When will Bell honestly  ever admit is own negative contributions to my ISP problems?
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Now also when can I get proper permanent action on all of these matters still?
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and what about me not getting caught in the middle of a Bell-Acanac wars,
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and or me not being  caught in the middle as to who is responsible to insure myself that my internet services are being adequately provided rather ASAP as well
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 I talked on 17 November directly, face to face  to the Cable Videotron local inspector about their present customer services and 5 years ago they had loads of problems, now they reduce the number of customers to 175 maximum on a branch, and they in contrast do have a 24 service hour turn around unlike Acanac  and they Videotron now  do have loads of ex Bell satisfied customers as well.. unfortunately they still do price gouge their customers with their capping as well.
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Days later a Bell executive phoned me today Nov 19 to review  a phone survey on Bell’s effectiveness and he said he will issue a new ticket to deal with the all of these  issues. Now they say I will have the problem dealt with by the new year.. do you believe them? I do not.
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  >  Chat with us!  This quick and efficient service lets you chat with a Bell representative
> Monday – Friday from 9 am – 5 pm!
> Check us out at http://www.bell.ca/contactus – Click on Telephones & Phone
> Service and look for the online chat button to start chatting right away!

>Thank you for having visiting bell.ca, your business with us is truly appreciated.
> We wish to inform you that we are currently experiencing unusually high  email volumes and we will reply to your email as soon as possible. If  you require a faster response, please use our new CHAT service or contact 310-BELL.
>We thank you in advance for your patience. Bell.ca team    

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 IF  YOU READ MY BLOGS YOU KNOW THAT I DO OFTEN RIGHTFULLY complain that in Canada it is bad cops, crooks and liars who seem to be the only one who can have a freedom of speech and they do not like it when you tell the truth about them to others, so they next do harass you, obstruct justice, repeatedly try to threaten you with a lawsuit, even recently. I have been threatened too many times with lawsuits of a long time, from Bell Canada, Royal LePage, others and I told them to go a head, they have more to lose then I have and I do welcome more publicity to all about my rightful complaints about their bad acts.

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Now next a word from the Bell liars..
 
From: Executive Office executive.office@bell.ca
Sent: Friday, October 29, 2010 2:41 PM
Subject: Re: The non conformer’s Canadian Weblog ? WordPress (KMM21401817I63L0KM)
Thank you for your correspondence received in the Bell Executive Office.
For clarification purposes, please provide your Bell account information
such as the account number and/or the telephone number associated with
your account. Unfortunately, the aforementioned details were not
included in your correspondence and are required to assist you further.
The Executive Office is an avenue of appeal. In the event you have not
expressed your concerns/inquiry with a member of the Call Centre
Management staff, please be advised that upon receipt of your account
details, all pertinent information will be forwarded to the appropriate
Management party for further review and resolution. You will be
contacted accordingly.
Regards,
Customer Relations Centre Bell Executive Office
 
   .
 So Every time I talk or write  to Bell they lie, clearly show what fools they are and they falsely ask for more information that they supposedly need to do their work.
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 Bell does not like you to put anything in writing.. especially something that next shows to all as to how pretentious, stupid, incompetent they can tend to be.. so they ask you to phone them but  my own  many, repetitive experiences is that even the phone calls  to them are next buck passed, the Bell  persons you are talking to is also still pretentious, incompetent, has no authority to deal with your problem complaint., and often can’t speak English even.. So what is the purpose of Bell advertising this main service number for when you call them as I  did often they act very stupid,  then tell me I have to call someone else.. or do something else too. Talking with them is staill a waste of time..  and Bell still has a high volume of complaints  ehh and they cannot  handle them?? then who can?

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Take this clear, open and shut undeiable example. Now because of health problems my father was forced to move into to a government run hospital facilties for seniors. He there had paid a flat 1700 dollar monthly fee for all the services but no phone in his room was provided.. So I called, sent an email to  Bell to install a phone and which they did. When my father’s health condition worsened months later and he subsequently died I as you can see below had immediately    emailed Bell to discontinue their Phone  service and many times I  was was given a run around instead.  They basically had said my dead father had to confirm the cancellation of his services, what they want a seance?  and they next had kept on charging my father who was buried, had moved out of the facilties for months, for the continual use of a phone.  How absurd on their part. Rather visbly incompetent fools.

>Unfortunately, the aforementioned details were not included in your correspondence and are required to assist you further.

Now we also do see  bellow that they Bell also cannot even read.. the Name and telephone number was included (514) 769-1381

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—–Original Message—–
From: executive.office@bell.ca
Sent: Thursday, October 28, 2010 1:56 PM
Subject: RE: order (KMM20829698I63L0KM)
Thank you for taking the time to email the Customer Relations Center at Bell’s Executive Office.
 Your enquiry will be thoroughly reviewed and we would like to assure you that a member of the team will do our utmost, to reply back to you, within the next 3 business days.
 Please note our hours of operation are from Monday to Friday 8am-5pm (EST). We may be reached by email executive.office@bell.ca<mailto:executive.office@bell.ca> and/or telephone 1-866-317-3382.
 .
>>Subject: BELL order (KMM20829698I63L0KM)
Attention 
Jim Myers   Senior Vice-President – Customer Experience
executive.office@bell.ca executive.office@bell.ca
 
How does a Dead man verify that he HAD cancelled HIS Bell PHONE LINE?
 
Bell already has a big bad reputation for their poor Customer services Canada wide and is already undeniably  known to be one of the worst services too..
 
Once again Bell Telephone Company continues to shows to all the world how pretentious, incompetent they really are..
 
I talked to your rep by phone today and she agreed that  I should rather write to you cause she has no  authorization to deal with this account.. Do you?
 
My father father dies on the 27 July and his room at the Verdun Manoir  old age home was vacated and yet you Bell guys are so still that dumb that that after being notified of it by me in writing immediately you next still  for months continue to Bill him for the phone..
 
Expect to be paid here? Dream on..
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> ————————————————–
>From: “belldirect” <bell.direct@bell.ca>
>Sent: Tuesday, July 27, 2010 1:08 PM
>Subject: Re: Thank you for your order (KMM20829698I63L0KM)
> Thank you for visiting Bell’s website. My name is Yassir Nour El Hak,
> from the Bell eContact Centre and I am pleased to help you regarding
> your request.
>
> Unfortunately it is not possible to cancel your phone service online at
> bell.ca as the information in your file needs to be validated before
> making any changes. ( I got the phone service online)
>
> To ensure that we have full details to process your disconnection
> request, please contact Customer Service at 310-BELL(2355).
>
>  I hope you will find this information helpful. Should you
> have additional questions or concerns, please send another e-mail to my
> attention. Your business is appreciated and I look forward to serving
> you again.
> Thank you for using Bell’s Online Customer Care Centre.
> Sincerely,
> Yassir Nour El Hak
> Bell eContact Centre
> Le message d’origine suit :
> ————————
>
>> DISCONNECT THE PHONE IMMEDIATELY (514) 769-1381 SINCE MY FATHER HAS
>> DIED TODAY.. NO PHONE IS REQUIRED BY HIM ANYMORE THANK YOU
 
> From: Bell
> Sent: Friday, April 09, 2010 4:27 PM  
> Subject: Thank you for your order
> Please retain for future reference
> Thank you for choosing Bell. We appreciate having you as a customer.
> We’ve received your request to activate the following Bell service:
> Home phone
> Order date
> Order number
> April 8th 2010
> A37L35G3
> Installation address
> Activation date
> Ch-701 5500 Lasalle Bd
> April 10th 2010
> Verdun, QC
> H4H 1N9
 > Bell professional technician visit required for:
> Home phone
> Not required
> Your home phone number
> (514) 769-1381
> > Sincerely,
> Jim Myers   Senior Vice-President – Customer Experience >
 
 Bell continues  it’s absurdity
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—–Original Message—–  
Sent: Monday, November 01, 2010 11:22 AM
To: belldirect ; executive.office@bell.ca  
Subject: Re: yOUR order (KMM21407481I63L0KM)
Don’t be stupid still for my dead father’s phone now was to be disconnected
as requested by me on August 1, at least and not Nov 1, 2010.. so you will
not get paid for those extra months you showed yourself incompetent, fools..
 .
—–Original Message—–
From: belldirect
Sent: Monday, November 01, 2010 10:37 AM
Subject: Re: yOUR order (KMM21407481I63L0KM)
Thank you for visiting Bell’s website.  My name is Yassir Nour El Hak,
from the Bell eContact Centre and I am pleased to help you regarding
your father’s phone line.
At your request, telephone number 514-769-1381 will be disconnected on
November 1st 2010. The order confirmation number is O44050-210.
Callers to the old number will be advised that your number is no longer
in service.
 I hope you will find this information helpful. Should
you have additional questions or concerns, please send another e-mail to
my attention. Your business is appreciated and I look forward to serving
you again.
Thank you for using Bell’s Online Customer Care Centre.
Sincerely,
Yassir Nour El Hak
Bell eContact Centre
 .
 
—–Original Message—–
From: Executive Office
Sent: Monday, November 08, 2010 3:47 PM
Subject: (KMM21448520I63L0KM) 
Thank you for your e-mail regarding your recent experience with Bel
First and foremost, please accept my sincere sympathies for your loss.
 
I do regret to hear that your father?s services were not disconnected
upon his passing and as per your email request.
 
I understand that at this time your issue has been resolved by our call
centre and that the account was credited for the period of time that the
service was not in use. The account now stands at a $0 balance. Please
let me know if this is not the case.

 .

Sent: Tuesday, November 09, 2010 9:03 AM
Subject: Re:  (KMM21448520I63L0KM)
 
Thank you for your kind reply, but actually if you check your Bell  files you will note that in the last decade I have mailed at least 270 letters of complaints about Bell poor support services, and for me nothing has really basically changed here.

Verizon Wireless pays FCC $25M for years of false data charges 

  The Federal Communications Commission said Thursday that it has reached a record $25 million settlement with Verizon Wireless over the company’s wrongly charging subscribers “mystery” Internet fees over the past several years.The payment will go to the U.S. Treasury and is the largest settlement in FCC history. The settlement also ends the FCC’s 10-month investigation into overcharges at Verizon Wireless, the agency said in a news release. An FCC spokeswoman declined to comment on whether the settlement also ends the agency’s other billing inquiries.

With the action, Verizon Wireless’s total costs associated with false data fees reached $77.8 million, one of the largest payouts for false business practices in the communications services industry. Verizon said this month that it would refund about 15 million subscribers $52.8 million for those unwanted data charges.

Verizon Wireless is the nation’s largest wireless service provider with 90 million subscribers. The firm announced its refund amid an FCC investigation into data charges brought from complaints from consumers.

This month, the FCC began an exploration into regulations that would require cellphone service providers to alert users when they are close to going over their monthly allotted voice, text and data limits. In a survey, the agency said 30 million cellphone users said they experienced “bill shock,” with extra charges on their monthly bills for data overcharges and other fees.

and what are they doing in Canada about any of  this.. the watchdog  is sleeping on the job again? or sleeping with Bell? Bad CRTC gives Bell a green lights on usage based internet billing .

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  ” Metered internet usage is on the way, with the CRTC handing down its final decision on how wholesale customers can be billed by large network owners. The federal regulator on Thursday gave Bell Canada the approval to implement so-called usage-based billing to wholesale customers — usually smaller internet service providers that rent portions of its network — within 90 days. Under the plan, Bell will charge wholesale service providers a flat monthly fee to connect to its network, and for a set monthly usage limit per each ISP customer the ISP has. Beyond that set limit, users will be charged per gigabyte, depending on the speed of their connections. Customers using the fastest connections of five megabits per second, for example, will have a monthly allotment of 60 GB, beyond which Bell will charge $1.12 per GB to a maximum of $22.50. If a customer uses more than 300 GB a month, Bell will also be able to implement an additional charge of 75 cents per gigabyte. Customers of smaller ISPs such as Teksavvy and Execulink who signed up for service before Feb. 1, 2007, will be “grandfathered,” where their unlimited usage plans will be honoured. The CRTC did, however, give Bell the right to periodically raise rates on grandfathered plans in order to urge customers on to metered services. 

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“we already have the most expensive cell phones on earth thanks to the big 3, and starting soon the most expensive internet.” “When was the last time the CRTC handed down a final decision that actually benefited customers? I say dissolve the CRTC. It’s little more than a slave to the big telecoms. “ “ Just like with cell phones, while the rest of the world moves forward, Canada runs backwards! You pay more to get less. Who in his right mind would be for this?  Bent over again by Bell’s lacky the CRTC. How does this do anything but hurt Canadian consumers? Another kick in the teeth from the CRTC…Internet caps in this country are ridiculously low and the rate at which the companies charge on a per gb basis is ludicrous! GB’s at most are less than 1cent in cost for the company to operate and somehow there’s this huge inflation in price. “  “  the profits don’t even go towards bettering the connection! Canada’s tech environment is suffering greatly with this approval. Dump the CRTC, please, for the sake of social advancement.”  ” In the U.S. internet usage by consumers is unlimited, meaning there is no restrictions on how much you can download. The CRTC is a joke and they need to be disbanded.They continue to suppress competition and ignore consumer needs.”  “CRTC just allowed Shaw to buy Canwest’s tv stations. Wasn’t it Bell that just bought CTV? Why is the CRTC allowing the telecoms to take over all of our media? We used to have laws restricting this kind of activity because it’s dangerous to us as a society.
http://www.cbc.ca/technology/story/2010/10/28/crtc-usage-based-billing-internet.html

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CRTC ruling handcuffs competitive market: TeksavvyGlobe and Mail –  The CRTC has varied one of its decisions on an appeal, which means pretty soon Bell will be allowed to charge wholesale Internet service providers – ISPs, such as Primus and TekSavvy – on a usage-based billing model. Anybody using TV over Internet right now is going to be severely affected by this. I mean, it makes anybody trying to do streaming right now a pretty big concern. Do you keep surfing the Internet? Do you watch TV on the Internet? Just how much gaming do you do because some games now require some pretty big bandwidth?

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CRTC eases Internet usage billing ruling CANOE

Canadian Network Operators Consortium Canada NewsWire (press release)

CBC.ca (blog) – CBC.ca
 
https://thenonconformer.wordpress.com/2010/09/01/big-bad-mother-bell-is-still-so-greedy/
 
 https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/

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Thursday’s CRTC decision granted Bell Canada the ability to charge its customers based on the amount of data they download. All data over the Internet is about to officially become a metered commodity in Canada. Know we all know this is how Bell plans to pay for the CTV network IT HAD RECENTLY  bought and WILL BELL ALSO START TO CHARGE FOR THE PAST FREE TV SERVICES TOO?
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“However, unlike traditional commodities, where the market sets the price, there isn’t a clear idea of how much a GB of traffic is really worth. The ISP sets the price, and you have to pay it. “CBC.ca
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“We are wimps in this country manipulated by a couple of huge corporations that help each other by following virtually the same insane prices for their communication products. As Rogers did with Bell on the torrent issue, they both work hand in hand to have Canadians paying the highest prices in the world.”” Strikes me as sort of double taxation.  “
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”  The biggest problem with comparing bandwidth to other metered services like water or electricity is that bandwidth isn’t a scarce resource. It’s essentially unlimited and continues (and will continue) to become more plentiful, faster and cheaper. Consuming 1 GB today is many times cheaper & faster than it was 5 years ago, and it will be many times cheaper & faster in 5 years.  So with that in mind, why is the CRTC implementing such short-sighted usage caps? And more importantly, why are they protecting Bell?  Bell & Rogers are fighting like cats and dogs for a metered, regulated Internet not because of this apparent lack of capacity that they have (which is garbage), but because they are afraid that what we do with that capacity will cut into their other revenue streams. Every movie I watch on Netflix or rent through the iTunes store is revenue taken away from Bell. And as more people get used to the ease-of-use of Internet-based content delivery, Bell & Rogers’ content services come under more pressure. That’s why they are fighting so hard to keep our Internet use down, and it’s a shame that the CRTC bought their argument. “ “ We don’t pay Bell, Rogers, etc., for the amount of internet we use, we pay them for access to it? These companies only want usage based billing because it is a cash-cow! Do you want to pay a fee for ever kilometre you drive down a road? How about every step you take in a mall, someone’s has to pay to maintain those floors? It is a scam supported by the CRTC! And my reply is “SHAME ON THE CRTC! Your job is to protect the public’s rights, not only the telco’s!”
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“ And when hydro says, “Conservation is about protecting the environment!” they are feeding us another line! No it’s not? It’s about guilt-tripping people into accepting every rate hike and expense recovery crap line they have been feeding us for years! Of course, our rate today is more than 4 times higher over 20 years ago, so what are they showing for it? Do we have really cool hydrogen fuel-cell power plants? Nope, instead they close down nuclear plants in favour of (much cheaper to operate) coal! And the majority of the public is guilt-tripped into buying this crap! Now, the link to the telco’s and internet is that this newer industry is learning from their fattened-cow older sibling on how to rape the public and make them feel like it is their fault! So ask yourself, “Do I really expect my house to have any less electronics 10 years from now? Do I really think I will be using less internet and hydro 10 years from now?” If they keep up with these billing practices, the answer will be “yes” because we can’t afford it otherwise…but my bill won’t go down as a result! I will be paying more than I am now and getting much less for it! “
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“Bandwidth caps limit innovation, Bell doesn’t have to worry about that because they want to be the content provider and force their service, (ex. IPTV) which is on a non-capped line and doesn’t affect the capped line. What other services are they trying to implement?”
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That’s a good one, you do realize that once the fiber lines are laid out it only costs them at most $2-3 per customer a month to maintain the connection right? The data is not and should not be treated as a commodity, they are tricking you all into thinking that bandwidth is some secret resource on our planet. It is not, it is flashes of light going through a line in the ground. That is all it is, you are paying hundreds a month for them to blink a light through an optical cable. If for instance bandwidth was driven by coal burning smoke signals then yes they would have a viable point. Quit being so ignorant, the CRTC by the way is made up of ex Bell/Rogers executives so no wonder they are never going to vote in public favour. “
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“ I am very upset that the CRTC continues to support these big companies and ignores the general public. How is it possible that a company with a monopoly on DSL lines is allowed to charge these outrageous prices. Does anyone really believe a GB of data costs 2 dollars? I work in telecom and believe me, these prices are highly inflated. The major cost is from running the phone line to your house and maintaining the equipment, tech support, etc.. A GB means nothing to Bell. Has anyone actually been shown by Bell how this will help their network? Is there network overloaded today? Have they not invested enough in infrastructure?
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Internet equipment is still dropping in price, and like computers in general, becoming more powerful every year. The cost of transferring a GB today is much less than a year ago, or 5 years ago.  So, why is Bell imposing this new billing now? Because of Netflix, and other competition to their TV/ pay per view. Its the content they want to control. They don’t want the competition. And if people are naive and say, well, this doesn’t affect me… you are mistaken. Less content providers means less competition. Less cheap internet means less working from home, remote access and other things that are and will become increasingly more used. So sad that this happens in Canada.”
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“Furthermore, this ruling is anti-competitive. Bell not only runs networks. They also run the telephone and television networks. The internet is clearly a major threat to both of these two money makers.”
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Obviously the CRTC didn’t see that report that pegged Canada as having some of the slowest, most expensive internet in the world. This just makes us that much more screwed. Why does Korea have unlimited internet 5-10x faster than our fastest residential internet, for only $29/month?”
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” There needs to be a check and balance to this. Usage based billing is fine, but it has to go both ways. If they’re charging $50 a month for 60gb and I only use 30gb, then I want to pay $25. If they want to run their business like the power or water utilities then do it. People who use power are charged accordingly and you have the ability to cut back on what you use at your own discretion. People can do the same thing with internet.
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The reality is that this would never happen because Bell’s business model preys on people over paying for service and knowing their users won’t use what they buy to the max. If every user in Canada bought internet and used 60gb each month Bell would be bankrupt in a month. Their whole business model is built on under delivering their product.”
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“This is what you get when you elect a Conservative government.They want to raise the price of every service in exchange for larger campaign donations from the corporations (shaw, bell, rogers, telus).”
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“We pay more for internet and cell phone use here than most places in the world by far! What a Joke! They just want to hijack us for more $$$ before more competition finally is allowed.”
 
“This is daylight robbery and we allow it to happen.GREAT!!”
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“UBB or usage based billing, as has been implemented by Bell and has received approval from the CRTC to apply it to their wholesalers, is a step backwards. Our technological advancement has been stunted for so long with companies like Bell and Rogers trying to keep things at status quo instead of trying to be the best in the world. I don’t know where these companies learned their marketing and customer relations values.
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While all of the major ISP’s currently do have data caps, their wholesalers (ie. Teksavvy, Acanac, etc) were able to provide much higher caps from 200 GB to unlimited. The CRTC’s ruling in favor of UBB will nullify the unlimited plans for many users on DSL (aka Bell). However, despite Rogers having data caps, they have recognized that they can allow their wholesalers to provide unlimited downloads in order to steal market share away from DSL. So while Bell is busy trying to nickel and dime everyone, Rogers has made deals with Teksavvy to provide plans that are not usage based. Acanac will be coming out with their own cable internet plans on November 1st, so I don’t know what they will have. But both Teksavvy and Acanac have always had good service with very reasonable prices. Ditch the big companies and go with Teksavvy or Acanac. Then you won’t need to worry when you watch a ton of movies from netflix or your kid spent hours watching new movie trailers or youtube videos or gaming… there are endless uses that will eat up your bandwith. Get unlimited.”
 http://www.cbc.ca/marketplace/blog/2010/10/how-much-should-it-cost-to-use-the-internet.html
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Computer users have become a cash cow for many The average, Illiterate computer users are taking a great risk …
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It seems everyone is trying to make a big profit from the computer users, including computer manufacturers, computer, magazines  telecommunication companies, Internet services providers, even software sellers and pornographers,  hackers too.
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After going through what seems to have been several years without getting hit with a serious virus, this weekend I got nailed with a killer. It was one of those extremely annoying trojan viruses that digs it’s way into your system and causing some serious damage along the way. The fun worst part about this virus was how it would instantly activate itself upon windows starting up, then to make matters worse, it would instantly close out any applications you tried to open and wiped out internet access all together.  The main goal of the virus was to not only infect your computer, but also to make money in the process. On the flip side, there are tons of web sites cashing in on anti virus software without being bastards and having to infect computers with a virus to make their living. Web sites dedicated to providing information on how to remove these viruses are also cashing in. 
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ORGANISED crime online has become rife over the last few years with more and more computer and Internet users falling victim to phishing and different forms of viruses and spyware.   we are now entering a new era where viruses are being deliberately developed and spread for potential profit – huge profit. Antivirus software is becoming big business, not only because new viruses are constantly being created or ‘improved’ that can bypass existing antivirus software, but also because people are living in fear of getting a nasty infection and losing all their valuable data. Many people are also even  scammed into purchasing antivirus or anti-spyware software by being made to believe that their pc is infected. There are many ways that any computer connected to the Internet can become infected or accessed by viruses and spyware. http://witnessthis.wordpress.com/2010/11/02/viruses-and-why-they%e2%80%99re-so-profitable/  
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see also
 
 https://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/
 
PS:
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SEE, GET, TRY FreeApps software Download, All Must-have Free Apps in One Click  http://www.freenew.net/
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Free Korean movies with english subtitles on line http://www.dramafever.com/drama/
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