The non conformer's Canadian Weblog

November 21, 2009

Bell and Telus – MISLEADING ADDS, Unrealistic Management expectations..


  Rogers Communications Inc. said  that wireless growth and tighter cost controls helped it return to fourth-quarter profit, but its stock tumbled on disappointing wireless subscriber gains. Rogers — which owns Canada’s largest wireless phone carrier — was expected to add many more longer-term and more lucrative post-paid wireless subscribers after its main rivals, BCE and Telus, posted weak gains recently.  Telus Corp., which reported fourth-quarter earnings last week, saw a 45-per-cent slide in profits due, in part, to customers who cease making calls and opt for texting instead. This, despite the fact that the cost of voice calls has declined.
There is also more ample evidence on the net  that many Canadians are dissatisfied with the actual services they do or have received from  Rogers, Bell, Videotron, Shaw, Telus,  Canada’s major, Monopolistic Media,  Telecommunications firms .
 For example Phone customers in  parts of Canada  were  feeling frustrated after several hours of disrupted phone service, according to the Canadian Press new service.  Some phone calls  were dropped during the day. Because the outage was the result of a problem at Telus Corp..  Rogers said it has internal and third party external audit since 2007 as proof that it is the most reliable network. Rogers added Telus lack data on its network performance.
 Canada’s telcos such as Bell  are at a clear disadvantage in the battle with the cable companies, for internet speeds as well, cable firms  have modern coaxial cable networks that support greater bandwidth use than the phone companies’ too common mostly copper wire and so in overcoming this Bell resorts to lies, false misleading advertisements for years now too.
Bell’s ads  stating its  superior networking claims are based on a selected September 2009 analysis,  and local and not national tests selected ,  which tested the average download speeds, dropped calls and call clarity in only the large urban centres, in comparing the shared Bell network to Rogers. It is not a survey of the customers themsleves.
 Many Canadians can see clearly that Rogers, Bell, Videotron, Shaw, Telus  they all only care about one thing.. maximum profits.. motivated by maximum greed..  AND ARE OFTEN   GUILTY OF FALSE MISLEADING ADVERTISING AS WELL., they also too often are mostly finding an excuse to charge the customer even for more.. and yes that they have done with firstly their lies, distortions …  sadly also each Corporation tends to  copy the other’s bad business practices it seems and no one cares about integrity or  the citizens, consumer, the CRTC or the governments now included. 
Bell or Bell  Bell Mobility Inc offers “Canada’s largest, fastest, and most reliable network.” amongst  Rogers, Telus????????
– Maybe Bell the largest but is Bell even the fastest over Telus? Misleading.. is the fast speed consistent, continually or is this an occasional  peak speed? what actual speed does the consumer get even? try the
– Bell is the most reliable?.. and what realistic, honest Data do you have for that even now? Does that include  their ISP  internet now too? and Most reliable over whom? the US not included? Do please ditch ‘most reliable network’ claim !!! 
– and what does it mean ” the court is not in a position to ensure compliance” of honest, truthful advertising by any of these firms?
-Misleading still claims of superiority in ads refer to footnotes such as not available all the time or in all parts of Canada still? all SUBJECT TO EXTRA COSTS TOO
Merely this is ALL still an UNACCEPTABLY  a FALSE PLAY ON WORDS..

False misleading advertising has long time been made by Telus, Rogers, Bell and others in Canada while the Ostrich federal consumer ddepartment, government did nothing.. I even wrote to you about THIS ISSUE  too and what it takes the courts to deal with everything now, AND so why do we need the  government ?

 Big Corporations are falsely allowed by our governments to do what they want cause they have big clout with their big monies? ‘

It is an established, undeniable fact that at least 40 percent off Bell’s present, past customers have  been dissatisfied with the actual customer support they have received in Canada relating to cell phones, internet services, billings, etc. That is why many of them have gone elsewhere even to Videotron, Acanac, etc.

 On top of that many people have rushed to get a  cell phone and have tied themselves now  to a long term telecommunication provider contract while meanwhile very significant consumer features, new application usages have evolved..  and these thus have made their phones obsolete very quickly. Now  being able to listen to music while browsing the web and sending email makes a multi-tasking Smartphone an appealing option, plus the ability to watch videos online as well. A cell phone’s integration with popular and widespread Google apps like Gmail, Google Calendar, and Google Voice will help with its popularity.


The lying spin doctors at  the news media, not just the Canada’s major telecommunications firms are now also busy working too .. Bell also does not discriminate, show partiality, it seems ready to abuse anyone.. Competition between Telus, Bell and Rogers, which control about 90 per cent of Canada’s wireless market, intensified when Bell and Telus upgraded their wireless networks, enabling them to sell Apple’s coveted iPhone for the first time earlier this month. Network speed doesn’t matter to regular cell phone or internet  users,   because it makes no difference for voice usage, but it becomes crucial to the smartphone experience when using bandwidth intensive programs, and for persons who  like to view, download multimedia on the net..
Public exposure and prosecution of the guilty persons seems to be most effective way that works for everyone’s benefit in dealing with the bad acts of others still.
The Advertised speed is now again at the centre of a legal dispute between two of the country’s largest cell phone providers. Rogers and Telus. Telus Communications Inc. launched a lawsuit against Rogers Communications Inc. in British Columbia’s Supreme Court over Rogers advertisements that claimed its wireless network is the “fastest” and the “most reliable” in Canada. Rogers claims  its mobile network indeed provided faster data speeds than those of its competitors, Telus and BCE Inc.’s Bell Canada. Actually the  data speed are not consistent from day one now too and many customers have complained they do not continual recipe the expected, advertised speeds.  Telus says   its new network offered speeds as fast as those provided by Rogers  in areas available. Rogers’ advertising also  gives consumers the impression that its network provides better call clarity, fewer dropped calls and more reliable data transmission  and even all that is questionable from any communication firm now  too.
“Rogers has no network advantage and shouldn’t be misleading the Canadian populace with “false superiority claims?” or any of the Canadian firms now still too.. One can read about  loads of customers dissatisfaction about Rogers, Telus, Bell posted on the net now already too.  Rogers Wireless was   disputing a Bell Canada ad claiming Bell has the “the fastest … network across North America early in the year.” The ASC found the claim to be false, but Bell Canada ignored the ruling and continued to run the advertisement, because they don’t recognize the organization as legitimate. …it seems I only hear bad things about Bell Canada. Are they really that bad?  Worse. Plus they offer less and charge more. If I’m not mistaken they are also the most expensive for anything (internet,phone etc)if your not on a contract. Bell has yet to figure out why they keep losing customers
Our monopolistic Canadian wireless carriers are engaging in a war of words over even false words over speeds, reliable, etc., Telus. Rogers, Bell spin doctors all unrealistically say they expect to make loads more money gouging the customers with extra fees.. Dream on. Canadians are known to be cheap for a start eveben. Telus.   B.C.’s largest private corporation, now has a “long-term evolution” network that will maybe provides a true global standard in five to six years while others already offer compatibility all over the world .   A prolonged recession combined with higher up-front costs for new smart phones has forced Telus Corp. to cut its overall financial outlook for the fiscal year even as it faces greater competition    Combined with upfront costs Telus and the others too  must pay Apple and other handset makers such as Research In Motion Ltd. for devices means earnings for the year will be lower than expected, Telus said.  Canadian carriers pay as much as $400 per iPhone with the hope that subscribers will surf the web, pushing up data revenues. Not a very realistic hope. When Consumers are already money conscious, because of the present recession.    
Rogers Communications Inc.,  has been the market leader in wireless in Canada for years – in part because it was the only carrier to offer HSPA, favoured by handset makers like Apple Inc. The adds also do say “Telus and Bell went live with their next-generation 3G wireless network last week, delivering high-speed Internet service that’s up to four times faster than home service delivered by wires.”  Telus has spent hundreds of millions of dollars overlaying its existing cellphone network with high-speed packet access (HSPA) technology in partnership with Bell Canada, The massive 1.1-million-square-kilometre network extends across British Columbia, Alberta and eastern Canada now.   This  wireless service is available through an Internet stick that goes in a port on any laptop computer, and network speed of 21 megabytes per second that is fast enough to download and view high-resolution video, there is a COST ASSOCIATED WITH UT STILL TOO..   Now that Bell Mobility and Telus Mobility have a joint sleek new wireless network, they have to contend with headaches that had been a concern only to their rival, Rogers Wireless, burdens, like “grey market” unlocked phones and data roaming, The Bell,  Telus  network reaches also across the two western provinces and into Canada’s major urban centres but still does not cover all of Canada.. Telus/Bell HSPA+ network misses almost 2 complete provinces and northwestern Ontario for any coverage, and does not allow in country GSM roaming.
Telus sues Rogers over advertised claims    Telus Communications Co. is suing Rogers Communications Inc., claiming Rogers no longer has the right to call itself “Canada’s most reliable” or “Canada’s fastest” network.  So if Rogers wants to continue with this claim, they should cover all of Canada and all their customers. Not just the ones that happen to live in a major city centre. Nationwide coverage??? Not even close.    I currently have Telus “high speed” Internet service. On numerous occasions, this Telus service has been slower than my old 56K dial-up service. That is why I am canceling my Telus service as of next week and going with the competition (just to see if they are any better).   Telus is in no position to be taking legal action based on Rogers engaging in misleading advertising. Telus does it too, with its advertised claims of high speed internet access. If Telus is advertising high-speed Internet service, it should be high speed 24/7, and not just when the network is not busy.   And this is not just my computer or modem being slow, as I have had numerous others tell me that their Telus “high speed” Internet service is very slow at times.   A perfect example of the pot calling the kettle black   Just another couple of corporate crybabies looking to gouge the customer.
” its like Satan suing Lucifer cause they don’t have enough room to spread chaos disorder and SCAMS”, ”  ”  I wish that all three companies would just fry in hell.
 ” It really is ridiculous that these companies and the people who run them have to sink this low to try to make each other look bad.” Just like our bad Canadian Conservative Politicians now too. ” Yep, but, it doesn’t matter who has the fastest. Neither one of them is offering us 21 mbps devices, and none have been tested to their potential.”

Misleading facts , costs or hidden costs already too. Rogers scrapped its unpopular ‘System Access Fee’ earlier this year, but replaed it with a Government Regulatory Recovery Fee, and increased the price of some cell phone plans. “I suppose that they hoped by putting ‘Government’ in the title that people would assume the fee is legitimate,” quipped Virgin Group Chairman, Richard Branson and   “Bell, which owns 100% of Virgin, is the only carrier still charging a system access fee for new customers.” As for the Government Regulatory Recovery Fee, Rogers says it covers “provincial 911 fees, spectrum acquisition, licensing charges, and contribution charges to help subsidize telephone service in rural and remote areas.” It is about half the cost of the old System Access Fee, which is still charged by Bell Mobility (but not Virgin).  

Realistically the Unrealistic Management expectations.. misleading the customers, giving them wrong expectations leads not to more profitability but rather to more dissatisfied, very annoyed, bitter customers too.. same as their nickel and dime to death extras business approach..





Which reminds me my Bell internet services is still disastrous, unreliable, I have connectivity problems even as of lately periodically when I have no downloads even, I have email sending problems as well.. and what Bell does not know who to fix this still and it wants more money? dream on..

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