The non conformer's Canadian Weblog

September 21, 2009

POOR SERVICES- ISP, Phone still an unacceptable reality

 Bell_Logo_2

Daily we are now being flooded Canada wide too with a host of new promised  services, and many new products available on the radio, on the internet, in the news media.. P2P USAGES https://thenonconformer.wordpress.com/2009/09/21/bittorrent-p2p-sites/
 
The marketing departments even of big three telecommunication firms providing internet and telephone services in Canada too : Bell , Rogers, Telus as well are still now clearly telling the  lies, spinning the truth, making typically past unkept promises  of the customer’s full satisifactions too, and  even now advertising at great costs, high costs that will be passed on the customers even,  all now done to try to win back many past lost unhappy customers, and to hopefully gain new customers, Being done basically because they are basically all UNWILLING TO FACE still OR to deal with THE ACTUAL REASONS MANY CUSTOMERS HAVE BECOME DISSATISFIED.
 
Every  company is guilty it seems to some extent of these sad, bad practices. No companies provide a FULL  service or an adequate  product it seems these days…. all they provide is profits for themselves hopefully. And as long as we allow them to do so, by letting companies and industries run roughshod over the governance of the country, then this will continue. Good Products and good services falsely are a distant second in offerings in relation to corporate profits.
The Canadian cellphone and internet speeds, rates among world’s worst, Canadians are being hosed for their access still too.
 
Do always  check your actual ISP speed http://www.acanac.ca/speedtest/  check for the blatant theft-corruption on a daily basis and ask them to fix it immediately as well..
 
 Rogers, Bell, Videotron, Shaw, Telus all only care about one thing.. maximum profits.. motivated by maximum greed.. finding an excuse to charge the customer for more.. and that they have done with their regulating, capping… and no one cares about what the consumer thinks, the CRTC included. 
 
and there are many many more valid complaints now too
 
Many customers do  feel they have been mislead, lied to, denied falsely the services they had been originally promised and instead now face extras for promised, even basic services, are very unhappy with the high prices, with what they see as unfair, restrictive trade practices, price fixings, price collusions, price gougings, suprise fees, failure to live up to agreed upon contracts, false contract terminations, even now  amongst the big three as well all being done while the governments lie  too and do  not stand up for,  do not Protect the citizens, consumers again and again. Unacceptable always too!
 
The governments and these firms now are really all fools, for the much too many dissatisfied angry customers, consumers, citizens do not merely now next disappear, or go away, rather they tend to they hold on to their resentments, and they tend to and will seek alternative means of revenge, back back now as well upon all of the immoral, pretentious persons too in reality. Do send a copy to the PM@gc.ca
 
 
 
 
see also
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control/
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware
 
https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail
https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access 
https://thenonconformer.wordpress.com/2008/06/14/class-action-suit-against-bell-sympatico
https://thenonconformer.wordpress.com/2008/12/18/unfair
https://thenonconformer.wordpress.com/2009/04/20/bell-internet
http://anyonecare.wordpress.com/2008/05/23/bell-bce-sympatico
https://thenonconformer.wordpress.com/2008/05/01/is-your-isp-still-even-watching-you
https://thenonconformer.wordpress.com/2008/04/16/the-war-against-bell
https://thenonconformer.wordpress.com/2009/05/21/bell-throttles-internet-speeds
https://thenonconformer.wordpress.com/2008/04/26/and
https://thenonconformer.wordpress.com/2008/04/15/consumers-affairs
https://thenonconformer.wordpress.com/2008/04/19/bell-lied
https://thenonconformer.wordpress.com/2009/07/15/i-cannot-trust-you-for-you-lie-to-me-all-the-time
https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law
http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too
 http://postedat.wordpress.com/2009/08/29/pay-back-revenge/
https://thenonconformer.wordpress.com/2009/08/31/federal-consumer-protection-ha-ha-ha/
https://thenonconformer.wordpress.com/2009/08/15/crtc-is-clearly-in-bells-bad-pocket/
https://thenonconformer.wordpress.com/2009/09/02/commissioner-for-complaints-for-telecommunications-services/
 

 PS: Also the Companies from different markets — or that themselves span multiple markets — can make more money in some instances by tying their offerings together, so that in order to use one, you also have to use the other. Although the approach is not without the occasional advantage for the consumer (cable companies say their practice of bundling stations encourages niche programming, for instance), consumers mostly chafe when their choice of a certain product or service restricts their choice in another area. ’Triple play’ packages for internet, phone and television – If your company owns technology for delivering television or telephone service, the internet represents a horrible monster set on destroying your market with its capacity to deliver all kinds of media over a single pipe. That’s why, if you’re smart, you bundle these offerings into packages that seem to offer lower costs, but in fact bind consumers to expensive habits — hopefully, for years to come, from these companies’ perspective. If you’re paying for phone and television along with your internet, you’re almost certainly less likely to.

 

ISPs and content providers,   or Cellphone carriers and cellphone manufacturers Most people know that the only reason you don’t pay the true cost of your cellphone hardware is that you have to sign a lengthy contract with a cellphone provider — a situation that is exacerbated by exclusive hardware contracts such as the one Apple signed with AT&T for the iPhone. If you want to use this particular piece of hardware, you have to use its exclusive partner or unlock your phone, voiding its warranty and risking having it “bricked” from afar as punishment for allowing the device to operate outside of its original network. Cooperation between cellphone manufacturers and service providers is nice, in that it lowers the initial cost of phones, but it has led to an inefficient market that discourages consumer choice, unless you count the option to switch networks and throw out your hardware every year or two. And this isn’t just about cellphones — the same is happening with netbooks. The relationship between carrier and manufacturer even extends to which apps your phone is permitted to run (see Google Voice and SlingPlayer).

 
CABLE COMPANIES AND SHADY POLITICIANS!!  PLEASE SHOUT THIS FROM THE ROOFTOPS!! Those of us in rural areas can’t even get cable, high speed internet, so why does it cost me extra taxes to get satellite…CABLE CORRUPTION IS ALSO RUNNING RAMPANT!!   http://www.wired.com/epicenter/2009/09/five-industry-collusions-wed-like-to-throw-down-a-black-hole
 
 
25 Years after breakup of the US AT&T: The American Telephone industry still lacks significant competition.   Twenty-five years after the breakup of AT&T, consumers have seen significant changes in how they make telephone calls, what they pay and the services they receive. Are we better off today than we were 25 years ago? The answer depends on who’s talking. Competition for AT&T service has not come from similar providers as was hoped when the government broke up the monopoly. Instead, it has come from companies offering mobile phone or Voice over Internet Protocol (VoIP) services. But these services are different.  Many consumers are as dependent on mobile phones as they are on traditional land lines. Others still have phone service through a wire line, but that line might be connected to a cable TV system or directly to the Internet.Cell phones offer mobility, but require a wireless signal that is not available in many rural areas of Ohio. VoIP service requires a broadband Internet signal that also is not available to many Ohioans. Unlike traditional wire line service that operates even during extended electrical outages, wireless and VoIP services cannot operate after backup batteries, if any, are depleted. Moreover, the price and quality of cell phone and VoIP services are generally not regulated by state government compared to the way the Baby Bells’ services were. Cell phone service with unlimited calling is typically more expensive for consumers than wire line service. VoIP service requires consumers to pay a separate monthly fee for access to the Internet and a charge for VoIP service itself. Today, 25 years after it was broken up, AT&T and other telephone companies seek fewer regulations and less regulatory oversight from the Public Utilities Commission of Ohio (PUCO). While price has been deregulated, in order to protect consumers, the terms and conditions of service should continue to be regulated. Similar regulations should be applied to wireless and VoIP services to protect consumers of those services as well. It is fairly typical that services that have been deregulated in terms of price still retain regulation of consumer protections. The OCC experts worry there is not nearly enough competition to drive down consumer costs and improve quality. Twenty-first century technology made construction and maintenance of telephone systems less expensive than 25 years ago, but prices are headed upward. We are fighting for consumers so they can benefit from cost savings. At the same time, we are advocating that all companies meet minimum telephone service standards. Long distance calling has become more affordable over the years as well. The OCC welcomes the development of new technologies and options for consumers, but believes consumer protections are needed to ensure fairness. http://www.pickocc.org/mediacenter/migden-ostrander/message/2009/june.shtml

Obama’s anti-trust cop Christine Varney is dusting off the Sherman Act and reviewing wireless companies’ exclusive handset deals–most notably AT&T’s monopoly control over Apple’s iPhone. The US  Congress is starting to wonder whether it’s fair business. Four senators—Kerry, Wicker, Dorgan, and Klobuchar—have sent a letter to the FCC requesting an examination of the wireless industry and whether this whole exclusivity thing is kosher. And  the commerce committee is corralling a bunch of wireless execs and researchers in Washington. They’ll chat about exclusivity and question whether it limits competition. It’s the first step in what could be a    regulatory road; one that could result in major shake-ups inside the cell industry. Congress is bringing this up now because rural cell phone companies have complained that exclusivity agreements are unfair to small carriers. When the national bullies have exclusive rights to a phone, the rural cousins do also  have to peddle inferior devices. The Justice Department may also review whether telecom carriers are unduly restricting the types of services other companies can offer on their networks and what is Canada, the CRTC doing as well? Nothing good!

 

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