The non conformer's Canadian Weblog

September 2, 2009

Commissioner for Complaints for Telecommunications Services,

  iphone
Canadian cell phone companies are officially giving customers the ability to refuse mid-term changes to their contracts under a new wireless code of conduct. Canadian Wireless Telecommunications Association on Tuesday, promises to let customers cancel their contracts without early termination fees if the carrier makes material changes to terms — or customers can refuse the changes outright. So, for example, if a customer is in the middle of a two-year contract and the carrier tries to raise prices, the customer can cancel the contract or continue their existing deal until it expires. “In the case of such material changes that are unfavourable to customers, we either give them the right to terminate the contract without any additional fees for early termination, or allow them to remain on the unchanged contract,” The code specifies that the rule doesn’t apply in the case of changes required by law or for customers without a fixed-term contract. ” They make it sound like they are doing us a favour my actually honouring a contract.”  “How nice of them to let us get out of a contract that was broken by the other party. You’d think common sense would have just allowed us to always do this. Wow, now contracts really GO both ways?” ”  This doesn’t mean a thing, Compainies like Rogers will finad another way to screw you like they have done for years.”
http://www.cbc.ca/technology/story/2009/09/01/cwta-wireless-code-conduct.html
 
 How basically absurd in the first place.   The companies were by law already not allowed to change the terms of a SIGNED contract but yet they did anyway. All just ” More PR and BS!” Also ” Rogers is the worst culprit for their unrelenting repetitive telemarketing calls.” ” Just all more manure  to keep the related incompetent civil and public servants looking busy”. Cellular firms get new customer rules but they still have not honoured all the old ones.. Canada’s mobile phone companies will be required to make sure consumers understand their contracts when they buy a cellphone under a new code of conduct but will the phone companies next fully honour the same contracts? Unlikley. 
 
This code of conduct in a very short while even  next was already abused, misused by Rogers.. https://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/
 
 There also have been well-publicized stories about users who fully befdorehand  didn’t understand the terms of their bills when it cames to text messaging or downloading movies or music and  they thus ended up with monthly bills costing thousands of dollars.  Horror stories have often already abounded about customers with unexpectedly very high cell phone bills due to a carrier over charging, or  customers being lied to,  misinformed ,  never originally being fully communicated when signing their original contract, promsied servcies not even delivered fully.  The supposedly new  supported code of conduct is now supposedly designed to help all of the wireless subscribers now understand all of their bills better, including the actual terms of service, contract agreements and advertising promises, all which  would not be even required, applicable if  all of the firm and employees  of these firms were honest in reality in the first place. The too often liars and bad employees are not about to stop their wrong doing because of a supposed new code very likely. The liars in the firms, elsewhere in rality  they all do need to be fired from their jobs firstly instead. Unless you do that all you have now is just another farcical merry go round.  Thus unkept promises, unenforced  and inadequate regulating of these firms is still the major bad problem. These are mostly the same firms, ISPs for the most part that had before  lied to us all already about their poor Internet services too. Now they  resolve your complaints efficiently, fairly and courteously? Ha, ha, ha,  rather they will find rather a buck passing way, false  excuse why they cannot help you in reality, as I have recently  experienced now too. PR is still mostlty lies these days. https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
 
Most Consumer advocates don’t think much of the new code. A code of conduct adopted by Canada’s cell phone service providers is a political answer that doesn’t address real consumer concerns, another competent  critic now has still charged .The code will be administered by the useless, pretentious  Commissioner for Complaints for Telecommunications Services, a body set up two years ago by the industry to negotiate disputes between customers and companies.    
 
In its first year, 2007-08,  CCTS was still unable able to resolve about 40  per cent, of the complaints according to its own website. What a very high failure rate.  About one-third of the complaints were related to wireless services. 40  per cent, that is about the number of unhappy Customers with Bell’s Internet services too
  
Telecommunications analyst Eamon Hoey of Hoey Associates said the code is meaningless.“There’s nothing impressive about a code of conduct,” he said. “This is just a way of smoothing over the obvious. They haven’t served their customers very well. Now they’re coming in with a political solution to what should be a customer solution.”Hoey said the litany of complaints about cellphone service in Canada includes “astronomical” base fees, lengthy contracts that are expensive to get out of, poor coverage outside of cities, charges for services such as 911 that may not be available, add-ons such as system access fees and problems with roaming charges. http://www.calgaryherald.com/news/calgary/Code+conduct+phone+service+providers+nothing+impressive/1951350/story.html
 

I heard firsthand one teenager saying to another teenager “I cannot trust you, you lie to me all the time” and this next had made me reflect upon the reality that the average person lies 3 times in every ten minutes of conversation, and it also reminded me with my past years of undeniable dealing with Bell related to my internet download problems, they too had lied to me all the time, by not admitting the truth first that there was a problem, nor next honestly admitting the cause of the problem. It seems that spin doctoring, misleading, lying to others is a very major part of not just the lawyers, used car salesmen, but a regular part of the sales, advertising, corporate way of doing business with consumers these days Canada wide now as well. I too at least am known for telling the truth and that is worth much too. Bell is a known liar and that is not worth much.. The big corporates do prefer no outside regulating bodies, they want to to deal with each customer individually, divide and conquer approach, for they are afraid of massive class action suits, and there are many now against Bell even.

 
Look I have rightfully hundreds of time to the government, on the net, to the news media already have said that Bell is undeniably, unacceptable too, a bad big despotic control freak, monopolistic, immoral, deceptive in reality, practice, and in reality Bell itself does not honour the normal, decent laws, rules, regulations. Bell solely is a dictator that wants all others to play by it’s own rules. Bell does not know how to respect, keep, honour the terms of it’s contractual obligations to it’s own customers, immoral Bell rather likes to rewrite the contract continuously, one sided so that it is always better solely for Bell.

Well even if Bully abusive Bell falsely under the guise of profitability, competitiveness, making more profit or whatever, now still thinks it is a big, large, established firm, corporation that does not have to play by the established rules, rather it can make it’s own rules. I on behalf of all Canadian, Bell’s customers even now, I am rightfully asking nevertheless that the federal government, prime Minister Stephen Harper and his cabinet exemplary force Bell to respect the laws of decency, norms, the established regulations and to even regulate next rightfully Bell much more so that bad Bell definitely stops being guilty of it’s undeniable false misleading advertising practices, unfair and restrictive trade practices for the good of all Canadians now as well , not just for the good of Bell.

Imagine that Bell has been in Business for many years and was, is still too often, wrongfully guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED and undeniably detailed to even Bell and many others and many times too now . I had Paid for a high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Bell you have to check your actual delivered speeds , “internet download and upload speed test” continually too cause Bell wrongfully seems always to change it to suit themselves..

Quebec to end automatic cell phone contract renewals, surprise fees and what about the Internet service providers, who are the same firms doing the same bad things there too to the customers, well?

“Quebec to end automatic cellphone contract renewals, surprise fees CBC.ca – The Quebec government has tabled legislation to better protect consumers in the province when they sign cellphone contracts. Justice Minister Kathleen Weil said laws aimed at protecting cellphone users were written in the early 1970s and don’t address current consumer habits. She said Bill 60, introduced Tuesday, would revise outdated rules. There can be “very onerous penalty fees” to pull out of a contract once a service provider automatically renews it – usually for a period lasting three years, Weil said. The bill would prohibit the renewal of cellphone contracts without a customer’s written approval, she said. It would also force merchants to disclose the total cost of the goods and services offered, a move Weil said should prevent customers from being caught off guard by hefty fees for services they don’t want, such as text messaging. In addition, companies won’t be able to suddenly increase fees during the life of the contract. “Consumers often don’t understand everything that they have agreed to when they’ve signed that contract,” the minister said. “The contracts are a little vague, and there are services that are added over time without their knowledge and without their consent.” “The first thing that [merchants] do is offer you a free cellphone, and it’s sort of the lure that gets you into that relationship,” Weil told reporters. Merchants will have to explain existing warranty protection Weil said the new law would make it illegal for merchants to sell extended warranties before telling customers what the manufacturer already offers for warranty protection. It would also put an end to expiry dates on prepaid cellphone gift cards. The minister said the bill, amending the province’s Consumer Protection Act, would correct an imbalance in an evolving industry. “In consumer protection you often have an imbalance that happens over time and in the whole field of telecommunications. There is not a jurisdiction in North America that hasn’t noticed this imbalance.” Michel Arnold, head of the non-profit consumer rights group Option consommateurs, said Quebec is the first jurisdiction in the country to introduce this kind of consumer protection. Weil said officials in the province receive nearly 700 formal complaints about cellphone contracts each year – about 10 per cent of all consumer complaints – as well as thousands of inquiries. Bill 60 is expected to be adopted before the end of the year.

and what about in the rest of Canada too? Bell Changing horses, making changes, additions to the contract in midstream is invalid, a breach, still not allowed, especially without the subsequent, and pre consent, approval of both parties now still too and is a breach of contract rather. That includes Bell capping of my bit torrent downloads too on my unlimited download account

Now in my decades of real life experiences in Canada the existing laws, regulating societies, governments clearly did not stop many Realtors, lawyers or even now Bell Sympatico from telling lies to the customers, others. http://anyonecare.wordpress.com/2008/07/13/misapplications-of-the-laws-in-canada/

With Bell you have to check your actual delivered speeds , “internet download and upload speed test” cause Bell seems to change it to suit themselves.. (Presently I am with Acanac Inc. http://www.acanac.ca 1-866-281-3538, and do see their speed test too).

Now this mis-advertisement of the actual speeds attained also reflects the common problem we tend to have also in Canada with the false, misleading advertising, trade practices by Bell, Rogers, Videotron in regard to the speeds of their iphone and DSL, ADSL, cable internet services. These Communication, ISP firms amongst others are known to inflate, advertise substantially higher speeds than the consumer will actual get next get on the average, and the next related internet congestion cause web connectivity problems, and also reductions of the downloads speeds too.. Over 2M Canadians now have cable based phone. Most of those were former Bell Canada customers.

Bell itself found a an excuse for not performing a specific job assigned to them under the contract agreement but fooled few people in the process now too. One side breaching a contract is a common, often fact of life, very common, and it happens often in in the Computer business, with Internet Service Providers, in Real estate and even with new home contractors now as well sadly, and I have often witnessed it myself.. and pretentious self regulating boards, governments are mostly useless too, and it is basically too costly to get a lawyer, it only makes the lawyer’s richer, so now the best way to deal with any breach of contract is to expose the bad guys to all, to the news media and thus really put them out of business.. and I have done that even with major corporations successfully now too.. ”

Now what about having now the much need real consumer protections for the citizens of Canada here as well from the greedy, lying, no good corporations? The Liberals are just as bad as the Conservatives in not dealing in Canada with the lying, price gouging communication firms..

“Conservative government bows to the wishes of large corporations and ignore consumer protection.” ” Tony Clement, He is protecting the providers of these services, their monopoly and their profits. Never mind the Consumer whom the Office of Consumer Affairs was set up to help. ” ” government is pro-business. And no matter who we vote for, that will remain the same. How many of our government officials actually read our comments. One question, what does ‘lobbying’ actual entails?”

” Tony Clement ..no doubt the Minister’s seats at the Rogers Centre in Toronto and the Bell Centre in Montreal are assured.” ” Tony Clement is not for us. This fellow is definitely not a consumer advocate and to make it quite blunt – he is not for our welfare. We the people need a government which encourages completion and one which tries to hide the oligopolies which really don’t re-invest much into Canada, unlike the US. Perhaps a massive shakeup of our government infrastructure and the ministries is badly needed. We want a complete cleanup from top to bottom ” ” I think we need a complete public audit of exactly where all of our tax money is actually be spent!” http://www.thestar.com/sciencetech/article/688547#

do see also
https://thenonconformer.wordpress.com/2009/08/31/federal-consumer-protection-ha-ha-ha/
https://thenonconformer.wordpress.com/2009/06/14/buyer-beware-beware/
https://thenonconformer.wordpress.com/2008/04/15/consumers-affairs/
https://thenonconformer.wordpress.com/2009/08/19/phone-companies-internet-at-disadvantage/
https://thenonconformer.wordpress.com/2009/08/15/crtc-is-clearly-in-bells-bad-pocket/
https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail
https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access
https://thenonconformer.wordpress.com/2008/06/14/class-action-suit-against-bell-sympatico
https://thenonconformer.wordpress.com/2008/12/18/unfair
https://thenonconformer.wordpress.com/2009/04/20/bell-internet
https://thenonconformer.wordpress.com/2009/07/07/crtc-farcical-hearings-on-internet-speed-control
http://anyonecare.wordpress.com/2008/05/23/bell-bce-sympatico
https://thenonconformer.wordpress.com/2008/05/01/is-your-isp-still-even-watching-you
https://thenonconformer.wordpress.com/2008/04/16/the-war-against-bell
https://thenonconformer.wordpress.com/2009/05/21/bell-throttles-internet-speeds
https://thenonconformer.wordpress.com/2008/04/26/and
https://thenonconformer.wordpress.com/2008/04/15/consumers-affairs
https://thenonconformer.wordpress.com/2008/04/19/bell-lied
https://thenonconformer.wordpress.com/2009/07/15/i-cannot-trust-you-for-you-lie-to-me-all-the-time
https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law
http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too

It has always confounded me as to why the liars, crooks, deceivers, abusers  too often do still do think they can get away with now, next and forever.
 
FOR WE TEND TO KNOW THAT THEY THE CROOKS, ABUSERS TOO,  NOW ARE NOT ABOUT TO STOP THEIR WRONG DOINGS. RATHER THEY WILL NEXT EVEN ESCALATE, CONTINUE IN THEM. AND THAT IS ANOTHER VALID REASON  THEY DO NEED TO BE EXPOSED, PROSECUTED AND STOPPED. EVEN FOR THE GOOD OF US ALL.
 

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