The non conformer's Canadian Weblog

August 19, 2009

Phone companies internet at disadvantage

LAPTOP

Telling the truth to all is the best way to deal with any matters now still too.. bad customer services included now.

Internet Cable can be modified cheaper and faster to attain higher speeds over the phone lines

Now “The cable providers have a significant speed advantage over most of Canada’s major phone companies, which provide internet connections over phone lines. Bell and Telus, the two biggest phone companies, are offering speeds with a current maximum of about 15 megabits at a cost of $60 and $53 per month, respectively. In Quebec, Bell has been hemorrhaging phone and internet customers to Videotron, which offers better speeds and prices.

Many of the cable companies are using a network technology known as DOCSIS 3.0, which actually lets them offer speeds higher than 50 megabits.

Canadian internet providers have been criticized for being too slow in rolling out next-generation super-fast internet speeds, and for charging too much for existing services.

A study last week by the Organization for Economic Co-operation and Development found Canada had the second-highest rates for high-speed internet services ranging between 12 and 32 megabits per second, next to only the Slovak Republic. In Japan, ultra-fast connections of 100 megabits per second are being sold for just over $50 Canadian.

Rogers, Cogeco and Videotron are, however, offering faster speeds than just about every American internet provider.  Rogers Communications is boosting internet speeds in the Toronto area, but will charge a premium for the service. The company announced its new Ultimate High-Speed Internet service with a top download speed of 50 megabits per second, up from 18, and a monthly usage allowance of 175 gigabytes in select parts of the Greater Toronto Area. Customers who currently subscribe to the 18-megabit service will see their speed automatically boosted to 25 megabits at no extra charge, Rogers said.

The new service is considerably faster than the best offered by Rogers’ chief rival Bell Canada, which has a maximum speed of 16 megabits per second, but at $150 a month it is also more expensive than comparable services offered elsewhere in the country.”

” Probably the fastest in Canada? It’s also probably one of the most expensive and slowest compared to other countries. “

“More ISP/Telco lies.  What they are saying is “up to 50MB” and then they’ll throttle your apps to 30k. “NetNeutrality.ca

 

 “a monthly usage allowance of 175 gigabytes” At the speed of 50Mbit/sec you would use up the 175 GB of allowance in just over 9 hours for downloading…” and what do you do the rest of the month?”

” I think it is misleading for the article to talk about these speeds without pointing out that they are all theoretical and that they have nothing to do with the actual speeds that you will get. It doesn’t matter if Rogers has equipment that is capable of a zillion Mbps if they over-subscribe so you only get a trickle during busy periods.”
“The headline should really read “Rogers Offers 50MB Download and Will Finally Deliver the 10 You’ve Been Paying for All Along”  I have never seen my connection at the full amount I’m paying for. I don’t care how fast they *say* it can go, I care how fast it *actually* goes.”
 
” Why bother upgrading to 50Mbps when u cap, & throttle us we pay for 50mbps u give us 70kbps /sec on our torrents, rogers, bell, aliant & telus u can go …”
“In Stockholm you can get a 100Mbps symmetrical connection (upload and download at 100 at the same time) for about $12 a month.”
” So they throttle their users, steal back bandwidth so they can offer a premium service their customers will never see…. These guys are so badly over-subscribed I’d be amazed if users saw a quarter of that speed.”  http://www.cbc.ca/technology/story/2009/08/18/rogers-internet-speed-boost.html

The Liberals are just as bad as the Conservatives in not dealing in Canada  with the lying, price gouging communication firms..  The federal, provincial governments, the CRTC, Conservatives, Liberals  unfairly maintaining  archaic, monopolistic telecommunication firms, that are often   bloated, cost ineffective, incompetent, over staffed, un-competitively managed as well is the main reasons consumer costs falsely keep on going up now.

In its first year, 2007-08,  CCTS was still unable able to resolve about 40  per cent, of the complaints according to its own website. What a very high failure rate.  About one-third of the complaints were related to wireless services. 40  per cent, that is about the number of unhappy Customers with Bell’s Internet services too https://thenonconformer.wordpress.com/2009/09/02/commissioner-for-complaints-for-telecommunications-services/
 
Subject: Re: CCTS #02010400029439
Thank you for your poor reply, lies, buck passing. But my complaint is still only with one specific firm Bell Canada that I have had a contract for many years and Bell had breached falsely my contract and falsely had disconnected my internet services and I am asking 2500 dollars in damages FROM BELL FOR THEIR INADEQUATE SERVICES HERE  TOO.. NOW  DO FULLY DEAL WITH IT AND THANK YOU. 
Yes it is true that Bell Telephone is still  always seeking news ways by hook or crook as well  to make more money cause it undeniably still loses it’s dissatisfied customers faster than it can gain them.  Bell itself now is always lying for years has always told me it is someone else’s fault for the internet problem and not Bell’s. “Do note that my Bell internet services profile, download speeds  varies, varied from 1 megs, 2 megs, 5 megs, 6 megs, 7 megs, depending on the weather, the day of the week, etc.,  and now all  contrary to Bell’s promises, advertisement of a steady High speed system too, etc., or Bell’s past advertisement that ” Bell delivers reliable Internet access, assuring consumers that they can get on the  Net when they want to and stay there as long as they need”…is also clearly a lie….” Bell’s advertised “Choice of consistent super fast speed” is also a lie for the speed undeniably was slow and varied and too often…  Bell’s advertised “Best price” is also a lie.. and please all do  still deal with Bell’s false capping of my bit torrent too.. on my unlimited download Bell account in Canada.”  Bell for certainty cannot be trusted, it can only be trusted to lie, Bell along with many DSL ISP undeniably lied in their past Internet  ADDS for many years about the advantages of  the internet DSL over Cable too. “The speed advantage of DSL over cable is much higher”, ” DSL-based services results in the ability to guarantee the bandwidth provided by the high-speed DSL connection” ” Cable service providers usually don’t quote absolute performance numbers like the DSL vendors” In real fact Major Canadian DSL vendors like Bell never met their promised speed CONTINUOUSLY or reliably now too anyway and most of the time they were far short of it tooThere was, also is a need for regulatory Government intervention of Bell, ISP providers practices, advertisements too. There has been a lot of evidence, allegations about Bell’s bad  managerial practices,  and it’s motives. It’s mostly been  warranted. Bell  wrongfully sees itself as the sole judge of disputes in their contract obligations too. ..  Sadly AT&T for a start is not the only carrier that doesn’t have presently  adequate  existing bandwidth to support all of their customers, iPhone users  using  an “unlimited” data plan  and that would now include Rogers and Bell? who are clearly already capping their existing customers and others to over come this serious shortcoming,   and in spite of what they do all  promise now they might have in the future I really rightfully do not believe them.  I TOO NOW have been discussing, detailing on the net Bell’s inadequate pretentious, poor services, internet and customer services, specifics included now for many many months.. even in October 2007 http://thenonconformer.blogspot.com/2007/10/choosing-cable-or-dsl-internet-service.html   
 
What started as a simple phone call by me in January 2007 to Bell tech help line to determine why my internet services were so slow and sluggish next had  become a major farce, cover-up on the part of Bell Sympatico. I was next lied to for months as to the real reasons Bell they rather had offered me their poor internet services to me and  to many others in my city for years now too.. and then Bell had even  lied to me some more, had also breached their contractual obligations to me many times too, had allowed me even to be slandered, abused on the Bell customer forums now too.. and why? so  that clearly greedy Bell can continue stay in business to make more money.. and so who really cares now about the customer’s good welfare in reality? now? What not Bell itself, not the CRTC, not the federal government, not our Prime Minister Stephen Harper, not  the the federal Minister of Consumer Affairs, Jim Prentice..  not  any provincial consumer affairs Minister, but only the citizens, the news media, and the NDP party care about the citizens  good welfare really it seems. Not acceptable for sure too!   https://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/
 
Imagine that Bell has been in Business for many years and is still guilty now clearly of misleading advertisements, fraudulent and unacceptable business practices, not living up to their contractual obligations, as I now have PERSONALLY WITNESSED, EXPERIENCED  and undeniably detailed to even Bell and many others many times too now . I Paid for a high speed unlimited download service but that is not what I got next. I got low internet speed at a high price. With Bell you have to check your actual delivered speeds , “internet download and upload speed test” cause Bell seems to change it to suit themselves..  ( Acanac Inc. http://www.acanac.ca  , and do  see their speed test ). BELL EXECUTIVES HAVE BEEN  TOO CHEAP, AND STINGY TO SPEND THE NECESSARY MONEY TO DO THE MUCH NEEDY UPDATES TO BELL’S INTERNET WHICH DO LACK FULL CAPACITIES TO SERVICE ALL THE PRESENT CUSTOMERS, NEVER MIND ALL THE FUTURE ONES, SO THEY HAVE TO THROTTLE THEIR SERVICES
 
 More and more, Bell, Sympatico Internet users are finding Web browsing a lot less fun these days for  it took a little time to load the pages, there is continual internet connectivity problems for their Bell ISP provider is totally unreliable, dishonest, inadequate too.  
 
Bell has always had it’s spin doctors spin, lying..  Now this Mis-advertisement of the actual speeds attained  also reflects the common  problem we tend to  have also in Canada with the false, misleading advertising, trade practices by Bell, Rogers, Videotron in regard to the speeds of their iPhone and DSL, ADSL, cable internet services. These Communication, ISP firms amongst others are known to inflate, advertise substantially higher speeds than the consumer will actual get next get on the average, and the  next related internet congestion cause web connectivity problems, and also reductions of the downloads speeds too..
 
Bell firstly has also not been transparency about it’s internet capping as well now..  Major Canadian DSL service providers commonly employ bandwidth / speed caps for residential customers. Bandwidth caps place an artificial limit on the maximum speed a customer can achieve by monitoring their indCOMPENSATION as soon as possible.ividual traffic flow and throttling network packets .Providers concerned about the capacity limits of their network  implement a cap so that they can accommodate more customers, and make more money and undeniably  do not do this for the sole benefit of the consumer but mainly their own. But I have said much of this before for many months now too already even that Bell will lie, divert the truth and basically try to say that the customers are all still stupid, and the customer’s own computer’(s) are at fault,, they are lacking sufficient processing power or memory, cache and they  cannot keep pace with a high-speed Internet connection. Or the spyware, viruses on the computer when that rarely is the case now too for the slow internet speed,s but rather it is mainly due to Bell’s own faulty, and poorly maintained and poorly serviced equipment…  Bell is one of he biggest liar that I have personally dealt with too..  I had written 300 letters to Bell trying to get simple, straightforward satisfaction, appropriate payment,  answers from them and of course they dishonestly refused to provide any answers.. all they Sasha Rollins,  did eventually is double bill me and next cut of my internet for complaining too much to them.. real perverse people. Nevertheless I posted a full log for about 2 years on the net, too all of the major news editors, major politicians now too  for all to read, and Bell undeniably now did not try to deny it too, as to how crooked they were and how poorly they had actually responded to their false breach of my internet contract too. I now do realize that I have been told many times now by Bell on the phone, on the net that my internet account matter now has been escalated to the Highest level at Bell, specially Bell executive care services, and that as usual I  have been lied too. Bell should pay for internet throttling, Breach of contract too. Telus says Bell should pay for internet throttling dispute: Telus Corp. is supporting consumer groups and small service providers in seeking legal costs from Bell Canada Inc. in a dispute over the throttling of internet speeds. Telus had said it agrees with the Public Interest Advocacy Centre and the Canadian Association of Internet Providers, who say that because Bell started the whole argument over throttling, the company should be liable for all the costs whether it wins or loses the dispute. http://www.cbc.ca/technology/story/2008/09/19/tech-bell.html http://www.cbc.ca/technology/story/2009/08/14/telecom-complaints-ccts-bell-rogers-telus.html
  
 Bell Sympatico now even  wanted an extra payment of 75 dollars if I do not return ASAP their high speed modem as soon as possible, conveniently forgetting that they themselves had wrongfully had breached my ISP contract, and also that they had falsely refused to refund me for an  overcharge of an  extra 55 dollars, to me for this  high speed modem that I had never even requested from Bell Sympatico in the first place, and they too easily seem to forget that  fact they Bell Sympatico had falsely also now tried 4 times to withdraw, steal my  money from my bank account even during the time I as supposed to have  free 6 months high speed unlimited internet as well. An agreement they too had falsely breached now too. Now Bell Sympatico’s executive care  Sasha Rollins had  complained to me in writing 3 times back that in the last 18 months I have written 280 letters of rightful complaints to Bell about their inadequate, pretentious, services, even their false breach of their contract obligations. Me I am even next still even rightfully complaining to Bell Sympatico now that I had even firstly to to write any of these 280 letters of complaints to Bell Sympatico, and I as a direct result do even rightfully still do demand full payment of 2500 dollars from Bell Sympatico NOW  for all my wasted time in even having now to do so now as well, plus further payment for the many years I had paid for a high speed internet services but never got one from Bell Sympatico as well. And I rightfully still expect this rightful  2500 dollars payment to me now from Bell Sympatico ASAP AS WELL , and  so also  NEXT  I too will demand an extra 250 dollars in payment  if they do not pay me my 2500 dollars

From:Responsewebadmin@ccts-cprst.ca<webadmin@ccts-cprst.ca>;

 Sent: Tuesday, August 18, 2009 1:12 PMSent: Tuesday, August 18, 2009 9:04 AM  Subject: CCTS #02010400029439

Dear sir,

Thank you for contacting the Commissioner for Complaints for Telecommunications Services (CCTS). The CCTS is an independent agency with a mandate to receive, facilitate the resolution of, and, if necessary, resolve eligible consumer and small business complaints relating to certain retail telecommunications services.

The scope of CCTS’ mandate is set out on our website: http://www.ccts-cprst.ca

Unfortunately, this matter is not an Eligible Complaint within the meaning of our Procedural Code and is therefore not within the scope or mandate of the CCTS. The CCTS handles complaints on a specific case by case basis.  Your complaint pertains to the market of the internet service by all the service providers in Canada. This matter is not within the definition of an “Eligible Complaint” with regards the CCTS’ Procedural Code section 1.1(j).
Therefore, the CCTS cannot process your complaint.  The Procedural Code can be found at:

www.ccts-cprst.ca/en/attach/Overview/CCTS_Proc_Code.pdf.

You may wish to contact the CRTC at 1-877-249-2782 or the Telecommunications Service Provider (TSP) of your choice as they may be able to assist you with this matter.

If you have any questions or concerns regarding your complaint, or anything contained in this correspondence, please do not hesitate to contact us.

CCTS P.O. Box 81088 Ottawa, ON K1P 1B1

1-888-221-1687

Sincerely, CCTS Assessment Team

 

do see also

https://thenonconformer.wordpress.com/2009/08/15/crtc-is-clearly-in-bells-bad-pocket/

https://thenonconformer.wordpress.com/2009/05/21/why-many-businesses-fail

https://thenonconformer.wordpress.com/2008/11/18/deceptive-unacceptable-unfair-business-trade-practices-unreliable-internet-access
https://thenonconformer.wordpress.com/2008/06/14/class-action-suit-against-bell-sympatico

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