The non conformer's Canadian Weblog

October 4, 2008

Ascensia.ca : Contact Us

Attention Health Ministers, Ministers of Consumer protection

 

Note that the Diabetes glucose test strips also  can be defective and may have to   be replaced too. They are also a  sensitive piece of medical equipment that can be damaged as well. These strips need to be kept clean, protected,  stored in a dry place. Also everyone one must insure one has already washed, and has  clean dry fingers, alcohol free too, before one test for the sugar levels with a test strip. Test strips and test solutions do have expiry dates now as well. Note them 
   

It is amazing that Bayer’s phone line for such a critical disease as diabetes  now too is only 9 to 9 and 7 week days while their competitor offers 24 hours services seven days a week.  For 100 dollars per month per customer for their test strips  you would think they all could give a good support service too?

On top of that firstly falsely to save money many firms  wrongfully fail to see that most people after the age of 45 start to tend  have serious eye sight problem, they even with glasses cannot at all read the too often small, reduced prints, labels  including with the medical products now too. Wow 

 By also not sharing our serious, real concerns, and also insights, gains we are falsely contributing , participating in the deaths of others too it seems. With the valid comfort, help , advice, instructions that we even do receive from others, we next are also able to help, share this with others, for sadly  many people die needlessly as a result of their own ignorance, and ignorance still too often is not a valid excuse too.

General Recommendations for People with Diabetes

  • Enjoy a variety of foods.
  • Choose whole grain bread and cereals over white bread and processed cereals
  • Include vegetables and fruits in your daily diet

  • Choose lower-fat dairy products, leaner meats, and foods prepared with little or no fat
  • Achieve and maintain a healthy body weight by enjoying regular physical activity  and healthy eating
  • Limit salt, alcohol, and caffeine 

 

On top of that most people should, admit, that diabetes and heart problems are related, and when one has one one tends to eventually have the others, and they now should try to stop that from happen ing by eating proper meals,  proper foods, getting proper exercises and learning how to deal beneficially with encountered stress as well as getting daily enough proper sleep.  

Read my own experiences on the subject: Bayers CRAPPY DIABETES EQUIPMENT Read my own experiences on the subject: Bayers CRAPPY DIABETES EQUIPMENT 

 

This misleading add by a clearly disreputable company has now refused to acknowledge  my emails, claiming they likely were accidently deleted, and has refused to answer any of my   related. questions to them  and  note any of them with a reply of “I am sorry but I cannot help you here”.
 
My questions was how many other Bayer Customers also have defective Bayer diabetes meters, how many of them have also been recalled, and how many of then are defective? and why is that?
  
THEY COULD NOT ANSWER ONE QUESTION OF MINE.  
  
HOW MANY OTHER DIABETES PATIENTS NOW GET THE UNACCEPTABLE SAME POOR SERVICES THAT I HAVE NOW WITNESSED TOO and the answer is? 
 
“Contact Us Site and services are for Canadian residents only. We are always available to help you. Please get in touch with us either by telephone or online. Telephone, If you need help with your AscensiaT or Glucometer® diabetes care product or want to find the store closest to you that sells our products, please call the Diabetes Helpline at 1-800-268-7200. We are available from 9 a.m. to 9 p.m. EST, seven days a week. Online Your feedback is important to us. Please let us know what you think of this site and fill out the Site Feedback Form. https://www.bayerdiabetes.ca/eng/contactus/index.asp   We invite your questions, comments and suggestions. Send an e-mail to: feedback@ascensia.ca. If you have questions of a medical nature, your health care team is always your best source of information and advice.”  https://www.bayerdiabetes.ca/eng/contactus/index.asp
 
These diabetes gluecose meters are distributed in Hospitals by working nurses at the hospitals, clearly on the TAKE from Bayer, pushing the Bayer products, and by drug stores.
 
I talked face to face with my family doctor at the Hospital who said Bayer’s diabetes glucose meters are known to be often defective.
 
But some how they fail to tell the public and their users that info,
 
Why? 
 
When I asked Bayers support services by Phone as to how my 2 Bayers glucose meters can be both so wrong.. I take the even  same blood sample.. I next get different results from the same meter even..  On the competitor meter   it says 6.8 firstly and next it says 9.8 in a matter of seconds too (The Ultra meter lets you make a metter adjustement for the type of  test  strips that you get monthl, and it get, solves this Problemed) . While the Bayer meters  say 13.4, and even 22.4.. when it should have said 7.5, and while  the Bayer company says they test  all their glucose meters before delivery.. but what provision do they have now  for testing the after next when being used by the patients rather? If your meter is defective they will replace it.. how in the world are you supposed to know it is really defective in the first place? I found out over 6 months later they were defective the hard way too.. Bayers say their meters are very popular and I said to them that was cause most people wrongfully do not know how crappy their meters are are and Bayer’s follow services now too..
     
Because Canada’s Bayer ascensia.ca would not give me  REPLY  by phone or email I contacted them also in the UK
 
Sent: Friday, October 03, 2008 3:18 PM
Subject: Online form submission
Thank you for your enquiry. This has been forwarded to a member of staff who will contact you as soon as possible.
Kind regards,
Customer Services
They have yet to get back to me
  
When I  also do see a note likes this,” Due to recent high volume of e-mail messages, your response may be delayed.” It still generally means their equipment, services are unreliable and they have loads of customer complaints. I have often got it from the bad service department at  Bell Sympatico. 

 

 For 100 dollars per month per customer for thier test strips  you would think they all could give a good support service too?
To  date no one from Bayer got back to me yet about any of this. Why?
 
I had also contacted their competitor too, but  their phone lines were too busy and they next promised to return my calls which they did at least a few hours later and  they clearly told me that using the meters and test strips was not a simple event, some  real reading, maximizing oneself,  following  their manual instructions, was required  
 
Sent: Friday, October 03, 2008 3:47 PM
Subject: RE: Ascensia.ca :
Dear Visitor:
Thank you for visiting the LifeScan Web site and for taking the time to write to us.  This automatic response is to notify you that your message has been received by LifeScan’s Customer Service Department.  Due to recent high volume of e-mail messages, your response may be delayed.  We apologize for any inconvenience resulting from this delay, and encourage you to contact our Customer Services Department at the number below if this is an urgent matter.
 
I have switched over to Ultra – Life Scan who are the Number one in Canada and in the US.. Their services in comparison to Bayer now in my real experiences is like heaven compared to hell. They gave me an additional new meter, they gave me free cable to connect their ultra meters to the computer, and software to measure my test results,within 4 days too, all free, and they were kind on the phone always, called me back and talk to me. They have the additional aspect of anyone at home now being able to test the accuracy of the meters supplied with their Ultra meters too. That is the kind of real support I expected from Bayer and all others here too.
 
Understandably since my past disastrous   unacceptable problems with Bayer glucose meters, twice bitten now I am even  more cautious,   I next get different   results from the  Life Scan Ultra meters even..  where  it said  6.8 firstly and   next it said  9.8  using the same blood, and the test was one a few seconds apart. Fortunately  Life Scan Ultra though provides a control, test solution Life Scan is committed to providing customers with quality products and caring service and life scan has done so too. I contacted then  directly by phone next and they   had next effectively took all the necessary steps to rectify  the problems.. replacing the defective strips.. for  it seems the test strip batch themselves now were defective and I understand such things can happen.. it was great that Life Scan has a test procedure to measure the meters effectiveness periodically, and has also the adequate follow up services too. The whole experience was great for me I learned how to check the meters accuracy results too.  All Much much appreciated. .
 
 

Based on their past treatment, rather abuse of me Bayers  are dreaming if I will recommend their  products, rather I talk to pharmacy managers directly and tell them what my doctors told me, Contour is known to give often defective readings..
 

 
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