The non conformer's Canadian Weblog

August 8, 2008

Bell, Sympatico – Customer’s profiles

  
One of the most disturbing thing about Bell Sympatico, besides the fact they are big liars, who do not disclose the full truth to the customers before or after,  is the issue of the customer’s individual Service profile continually reset by Bell itself.. and the customer’s profile varies with customer to customer,   it is critical too for  it determines the customer’s actual internet download and upload speed that Bell next delivers to the customer. I am sure Bell will use this same approach with their iphones service now  too. While all residential customers may pay the same amount for a high speed download service from BELL in reality they do not even get the same download and upload capacities.
 
Do see also http://witnessed.wordpress.com/2008/07/29/this-next-was-so-predictable-even-by-me-too/
 
“My internet connection has been re-profiled 4 times that I know of since I signed up. On initial installation I was getting a 3 meg profile. I submitted a support ticket via the Acanac website and was pleasantly surprised to have my connection re-profiled to a 4 meg connection. That lasted 2 weeks then Bell re-profiled me to a 2.5 Meg connection. That was infuriating so I submitted another ticket to have my connection re-profiled. I put that ticket in 2 months ago and my connection has gone from bad to worse. Recently I was re-profiled again down to a 1.7 meg internet connection. I have sent 3 emails about my connection and every time Acanac ( my sub contractor of Bell ISP) support tells me they will look into it or they say a tech will come out to fix it but nothing ever happens.”
http://www.dslreports.com/comments/2744?filter=neg
 
What is a Profile, and why does Bell use profiles? Bell clearly is unable to meet all of the promised, advertised  customer speeds, customer’s demands in many areas , even  in big cities too, because their line capacities are overcrowded, inadequate, or the lines have not been properly upgraded. So they Bell use their own determined profiles to set limit on the individual customer to hopefully be able to balance their own internet service supply lines.. so you can see why Bell and their lying spin doctors falsely oppose any regulations  for themselves.
 
FULL ACCOUNTABILITY AND TRANSPARENCY SHOULD APPLY TO BELL  new as well, not just to Stephen Harper, and his too many past unkept promises in this area now as well.
https://thenonconformer.wordpress.com/2008/08/09/libel-on-the-net/

do see also  http://anyonecare.wordpress.com/2008/11/03/dealing-effectively-with-computer-viruses/ http://thenonconformer.blogspot.com/2008/11/acanaccon.html

 
 
A great site to see also is http://www.p2pnet.net/
http://www.p2pnet.net/story/16648
    
  1. Reader’s Write Says:
    July 9th, 2008 at 10:29 am

    Enough is Enough!

    We don’t need parasites like Jim Prentice!

    Let take this guy tar and feather him and through him out of the government may be even of Canada!

    Message to Prentice:

    Prentice! You want to represent crappy multinational corporations of gangsters instead of the Canadian people?

    Fine! face the consequences then!

    People of Canada will retake their government soon and you might end up in prison for accepting bribery.

    Mark my worlds!  http://www.p2pnet.net/story/16334#comment-676234

             

  • thenonconformer Says:
    August 8th, 2008 at 6:12 am Sent: Friday, August 08, 2008 8:18 AM
    To: correspondenceminister = CorrespondenceMinister@ic.gc.ca
    >> Prentice! You want to represent crappy multinational corporations of gansters instead of the Canadian people?
    Jim Prentice MP Do you deny it? or what do you think about it?
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