The non conformer's Canadian Weblog

June 20, 2008

My past download and service problems with Bell Sympatico,

 bellcanada
 
I must say I am still rightfully really unhappy with my past years of experiences with my  Bell  Sympatico ISP services , their DSL Service and  DSL modem included.  I had joined  Bell Sympatico  because they  had advertised to me,  a high speed, unlisted, unlimited downloads and with no capping of their downloads. And had I known beforehand that I would have all of the many  unacceptable problems with them, and I would also also have their RATHER poor support on all of this  next to, plus their dishonest billing, management practices too, I really would not have bothered to GET THEIR  Internet services even  initially ..
 
 
But the way the Bell customer support services tended to poorly handle my rightful complaints was ridiculous next as well. They had mislead me often as to what the real problem was, it was bad poor Bell itself, their inabilities  to meet theor own  promised contract terms. (Prov 27:2 KJV)  Let another man praise thee, and not thine own mouth; a stranger, and not thine own lips.
 
Bell Sympatico undeniably clearly had beforehand promised me verbally a “high speed unlimited, uncapped, reliable, continual download services,  and not they will try to next to  offer me this, submit  their best service but they had, have  to deliver to my next what was promised.  In reality they had clearly failed to live up to their own advertisement, promises because of their in incapableness now to do so to me and often as I had witnessed even for 24 months and rightfully detailed, had complained to them too.  Bell, their false pride of self importance has gone to their head and has allowed also the employees, even the president of Bell, vice president of Bell Sympatico to wrongfully now be abusive to  me ,  to wrongfully think that they can dictate their  own contract obligations, terms now to others, to wrongfully make their own self evaluations too, and that the others, like me, have no choice but to comply even to their clearly lies, distortions, perversities. The Bell president himself now also needs to be reminded that a contract is a joint agreement amongst two equal, mutually submissive  parties, and that both parties have to respect the contract agreement, and each other, meaning definitely that Bell has to respect the customer now too.. When this immoral Bell perverts now even writes to me and says according to our own records we have adequately supplied your our services, that is a disserted one sided fact, not necessarily or rightfully shared by the customer now, me. I have dealt with another ISP and they were more honest as to what they had promised me and next delivered in comparisons to Bell Sympatico  now too. The Bell competitors  download speeds are significantly higher all the time as well,  with no capping too  and even cheaper too.    
 
I knew that there was something wrong with my Bell Sympatico ISP cause when I had started to measure it their internet download speeds and their the torrent download speeds fluctuated , were low and  the torrents were also capped by 90 percent   between peak times 4 pm till 2 am by Bell Sympatico  which was  all absurd,  the torrent download speed  was as slow as   15 kbs and not  rather what I had by Bell in  in the past of 250 to 350 kbs as well during peak hours. Bell for 6 months had lied to me and said the problems were related to my own computer and software when it next turns out undeniably this was never so too.  Bell Sympatico next  was unable in  18 months to resolve my problem, they replaced my modem 7 times, sent me 7 repairmen to my home as well.. and yet in one day my new ISP,  DSL supplier was able to resolve it.. Not only was Bell Sympatico  not delivering to me regularly their promised high speeds on their high speed internet, but I was also having major  internet connectivity site problems and email problems and too often, and I was unable to concurrently use my torrent downloads, email software, and my internet browser. It was all  getting to be so unacceptably absurd too. Bell wrongfully, clearly  had not lived up to it’s promised  contractual obligations.Bell Canada Inc. has been ordered to publicly disclose information that details the level of congestion on its network in regard to a dispute over the company’s internet speed-throttling practices.

The Canadian Radio-television and Telecommunications Commission on Thursday told the company it has until June 23 to make public data that was marked confidential in a May 29 filing. Bell had said it needed to keep quiet the information, which details the level of internet traffic and possible congestion on its network, for competitive reasons.

In a letter sent to Bell, CRTC director general of competition, costing and tariffs Paul Godin said the need for public disclosure outweighed the company’s competitive privacy concerns.

“Commission staff has determined, based on all the material before it, that no specific direct harm would likely result from disclosure, or that the public interest in disclosure outweighs any specific direct harm that might result from disclosure,” he wrote. (link)

 
Bell Sympatico itself next had did me a great favor by cutting off my poor services with them
 
but Acanac had next offered an effective solution for it..  and also very much cheaper as well, all at the same speeds too.. “Acanac Residential High Speed ADSL without any Limits  No Blocked Ports or Traffic Shapping, Unlimited Downloading 100 GB of Online Storage Up to 5 Mbps Download and 800 Kbps Upload  $18.95 per month  This offer is only available on a 1 year term and the first year of service” sales@acanac.com<sales@acanac.com>

Upon further advice from the net
I set my Torrent  settings to:
-16 kBps upload instead of 60 kbs or more
-500 kbs (not unlimited download)
-tcpip.sys patched to 50 connections
-I do  have firewall disabled, 
Now I’m even downloading with 400 kbs and yes… the torrents I do use are selected do have many seeds and few peers.. so I am sure I can reach the maximum speed.

I like to use the torrent to download TV shows especially , I found TV shows often much better than the  movies, resolution included, plus on torrent downloads there generally are no COMMERCIAL interruptions,  and  I can chose when I want to watch the programs as well and this is why I basically do not want the cable TV instead.. I no longer watch my TV not even for the news.. since I also prefer to use the net for my news now too where I can get it at any time I want to  too..

 
Paul Kambulow
7781a thibert Montreal Quebec h8n2c5 tel 514-363-7316
Sent: Friday, June 20, 2008 5:23 AM
Subject: Re: [OSK-83557]: ISP 
 
I have let the putty program, with your recommended setting of 60 run all night, when it seems to be the most critical period, and it worked well.
 
 I have much appreciated your help and support here..
 
and I have been able to use my torrent download, and my email, plus my internet explorer with no connectivity problem. 
 
Now with steady confidence I can continue to recommend others to use Accanac as well.
 
I wish all the problems of life could be resolved that easily too.
 
Thanks a lot.
 
Paul

> Dear paul kambulow,
>Yes Bell is capping all service providers on their phone lines using bit torrents.
>The official workaround can be found at http://community.acanac.com/acanac/viewtopic.php?t=5903
>If you have any more questions or concerns please do not hesitate to contact us.
>Best Regards,
> Acanac-Inc Sales   

The MS operating system was  made for multitasking, even on the net, but with Bell Sympatico I clearly, wrongfully was unable to do this as well. Bell had even recommend that I shut down my  torrent software when I wanted to use my email or browse the internet. And  yes I too was really upset to find out that Bell was still capping my bit torrent downloads.. email, etc.,,

 see also

https://thenonconformer.wordpress.com/2009/08/10/liberals-politicians-do-lie-too/

https://thenonconformer.wordpress.com/2009/08/07/bell-bce-own-profitability/

https://thenonconformer.wordpress.com/2009/08/12/11989/

 

 

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