The non conformer's Canadian Weblog

February 23, 2011

Bell needs to be regulated, legislated

 

Tony Clement says Ottawa will force change in Internet-fee ruling   Vancouver Sun  Industry Minister Tony Clement says his government is still determined to overrule the CRTC on Internet billing. EDMONTON — Industry Minister Tony Clement is determined to promote Canada’s digital economy — and if that means overturning last month’s CRTC decision on usage-based billing for small Internet providers, so be it. “We asked (the Canadian Radio-television and Telecommunications Commission) to review their decision and if they come back with the same decision, the cabinet would overrule it because it wouldn’t be consistent with government policy . . . promoting competition and choice,” Clement said Wednesday, following a forum at the University of Alberta. “You can’t have competition and choice if you allow a major carrier to force its business model onto an independent service provider.”

There’s no evidence bandwidth hogs are slowing down the Internet in Canada, said  Industry Minister Tony Clement, and so far there is nothing to prove that usage-based billing would even help the network congestion if the problem did indeed exist.  “No one’s proven to me that there is congestion,” he also had said. ” Many Canadians would be concerned if bandwidth hogs are affecting their use of the Internet. But no one’s proven that’s the case.” Clement has maintained that usage-based billing, or UBB, would instead stifle competition and innovation in the telecommunications marketplace. “The CRTC decision on UBB on wholesale ISPs is simply the wrong way to proceed,” he said.The CRTC had ruled earlier this year that large Internet providers such as Bell and Rogers could force small companies that leased their bandwidth wholesale to place caps on the plans they sold to consumersbut next the fderal government had ordered that the CRTC should  go back to the drawing board on its UBB ruling following a major  outcry from many consumers and the small Internet companies affected by the billing changes. UBB was slated to come into effect March 1 but was put on hold as the CRTC reviews the ruling.

Majority of Canadians they just want  all pricing to be fair — and Bell, Rogers, Telus, Shaw and Videtron etc., so far have been anything but.

Industry Minister says consumer remains king with digital economy iNews880.com

          
 
             
         

Usage Based Billing: CRTC Complaints Department

Posted by Laurel L. Russwurm on September 2, 2009

No Usage Based Billing No Usage Based Billing

FIRST: I mentioned in Psst… Pass It On: Stop Usage Based Billing that everything in the Stop Usage Based Billing blog was in the public domain. It occurred to me that it might help to make this announcement a little more formal. So I have now officially registered this blog with a Creative Commons CC0 listing to place my Stop Usage Based Billing blog in the public domain. This will allow everyone the right to borrow any bits of this blog they may find useful. For letters of complaint, for example. You’ll find the creative commons badge at the bottom of this post, but applies to the entire Stop Usage Based Billing blog.

Of course the downside of registering a Creative Commons CC0is that supporters of Usage Based Billing people may attempt to use material provided in this blog in their continuing misinformation attempts.

You might ask: who in their right mind would support Usage Based Billing?

Sadly, the answer to that one is easy, the main pro-UBB lobby is of course those who expect to profit from Usage Based Billing. That is to say primarily Bell Canada, but can include everyone and every company associated with Bell Canada, including CTVglobemedia and every one they can control either through economic plums or economic sanctions. I’m sure that this type of manipulation is a lot easier during a world wide recession.

The only others supporting UBB are those who have bought into the misinformation being spread and promoted by pro Usage Based Billing lobby. There is no shame in that, after all you can’t beat the talented writers and advertising folks employed by CTVglobemedia. It’s even conceivable that some of those talented people don’t really understand the jargon and might not realize why this is such a big problem. I’d expect controlling the jargon would make it a lot easier to put your own spin on it.

I know we think of a lobbyists making a big noise to sell their cause, but when you’re lobbying for acceptance of something like Usage Based Billing which can’t possibly be supported by any rational argument, lobbying for a silence would certainly be the way to go.

If you’ve already signed the http://dissolvethecrtc.ca/ online petition, and are looking for something else to do to try and stop UBB, as a concerned Canadian it is always within your rights to make a complaint to the CRTC.

CRTC CRTC

Even if you have already submitted your comment or complaint to the CRTC specific to CRTC Ruling File Number # 8740-B2-200904989 – Bell Canada – TN 7181 to protest the CRTC’s extremely bad decision to allow Bell Canada to implement Usage Based Billing, you are still well within your rights to place another complaint through the CRTC complaints page I’ve just stumbled across on the CRTC website.

These pages offer you advice and explain the complain procedure to make it easy for Canadians to submit specific customer complaints to the CRTC in the areas of :

  • television and radio (Broadcasting complaints: TV and Radio | CRTC),
  • phone (Telephone service: making a complaint) including both land lines and cell phones, and
  • internet service in Canada (rates, quality, access, legal actions and complaints)

I would venture a guess that a completely different group of CRTC staffers deal with the complaints made through this web form. In fact there would probably be different CRTC complaints staff sections to deal with each of the three different areas the CRTC is supposed to regulate.

At any time you can go to the CRTC online complaints department and submit a complaint here:

Ask a question or make a complaint
Send us your question or complaint about television, radio, telephone, cellphone, Internet or other services. CRTC responds to most questions within 10 working days. Find out more about how we handle complaints for Television and Radio, phone and internet.

1. Make a Complaint about Broadcasting

Perhaps you might wish to make a complaint about broadcasting. The CRTC first recommends that you complain to your broadcaster before complaining to the CRTC. This is reasonable. So first you should contact CTV and ask them why they are not covering Usage Based Billing. Remember, the CRTC first announced UBB in April, but just approved it in August. In all that time, why has CTV not covered Usage Based Billing? My most recent CTV web search came up with this:

Screenshot: CTV Usage Based Billing Search Screenshot: CTV Usage Based Billing Search

The fact that more than six thousand Canadians have already signed the online petition calling for the dissolution of the CRTC– in spite of the apparent news blackout of Usage Based Billing– hasn’t raised a single microphone at CTV. Isn’t that a strong indication that Canadians are very are interested in the CRTC Usage Based Billing decision? Six thousand concerned Canadians would trigger CTV coverage of any other story. Yet CTV is not covering Usage Based Billing. Why?

CTV is covering the CRTC and CTV is covering news about the Canadian Internet. Here is an example in a CTV online article about the multi-billion dollar revenues generated by Canadian internet services CTV: Telecom Growth. But they are doing it selectively.

Could it be that Bell Canada isn’t allowing CTV news to cover this news? You can ask CTV news yourself. Send in your questions directly:

When that doesn’t work, you may send your complaint along to the to the CRTC about the fact that CTV is only selectively reporting the news to Canadians.

2. Complain about the Telephone Company

It would not be unreasonable to wonder about Bell Canada’s “confidentiality of customer records” I certainly would not trust any company who read their customer’s mail without permission, which is essentially what Bell Canada is doing with its internet “deep packet inspection”. Maybe they really are only reading the bits that say what kind of packets they are. Personally, I wouldn’t take Bell Canada’s word for it.

(Actually, its even worse than just reading their customer’s mail, they’re interfering with it too.)

Like everyone else in Canada, I’ve had issues with Bell Canada over the years. Even though they were incredibly high handed in the days of monopoly, the influx of competition seemed to make them ease up. After all. Bell Canada has always been there. Why not trust them?

Hmmmm. Not too long ago I had a problem with Bell Canada, and I ended up talking to someone in their “loyalty” department. To smooth my feathers he fixed the problem and gave me a $30.00 discount on my next bill. Then he actually told me that if I called back in three months and asked for the loyalty department and said I was going to switch to a different telephone carrier, they would give me another $30.00 discount. He also told me that Bell Canada would give me this “discount” every three months if I kept calling back.

What kind of business is Bell Canada running? I think that policy is twisted. In the first place Bell Canada is essentially bribing customers from switching to the competition. Class action suit anyone? Adding insult to insult, Bell Canada has such a low opinion of Canadian consumers that they don’t even trust us to stay bought.

If Bell Canada can afford to do this it strikes me that they are making too much money already. Lets look at this as a business practice. The first thing that really bothers me is that the Bell Canada Loyalty department is actually penalizing Bell Canada’s loyal customers. The granny who would never dream of switching doesn’t get that annual $120.00 savings because she is loyal to Bell. Call me crazy, but I just can’t figure out why Bell Canada doesn’t just improve service? Reduce charges? Compete fairly? Maybe they are so sure that they are going to get to be a monopoly again that they would rather bribe customers piecemeal as needed than clean up their act.

Personally. I would rather not deal with a company that treats its customers so shabbily. I’m going to be switching my land line to Teksavvy. The savings (yes, in fact they offer better deals than Bell Canada for telephone service too) will help my family budget for the increased internet costs that Usage Based Billing will cause us.

Warning: If you decide to do the same, make sure you call Teksavvy or whoever your new carrier is going to first. Arrange with the NEW CARRIER to arrance the transfer of service. If you do this, you will be able to port your existing Bell Telephone number to the new service. If you call Bell first and tell them you want to cancel, they are likely to disconnect you before your new service is in place, which means that you will not be able to keep the same phone number. (Just another way Bell Canada likes to mess with us

So, after you’ve talked to the phone company, you are supposed to go to the Commissioner for Complaints for Telecommunications Services (CCTS) and find your telephone companytheir list on , you are supposed to deal with them in an effort to clear up the problem.

If you don’t get satisfaction through this process, or if your company is not on the list, you can always go back and make your complaint to the CRTC.

3. Complain about Internet Service

I wouldn’t think there would be any limitation on how many complaints any one citizen is allowed to submit, so long as the topics are different. For example you could reasonably complain to the CRTC about:

  • the fact that CRTC is allowing Bell Canada to implement Usage Based Billing at all 
  • the fact that the CRTC would rule in favor of Usage Based Billing in the absence of any meaningful public consultation 
  • the fact that the CRTC would rule in favor of Usage Based Billing without making sure that the Canadian public was informed of this sweeping change before the fact 
  • the fact that CRTC is allowing Bell Canada to charge you for Usage Based Billing if you (like me) are not a Bell Canada internet customer 
  • the fact that CRTC’s ruling will allow Bell Canada to increase your costs in accessing the internet 
  • the fact that CRTC has jeopardized your privacy by allowing deep packet inspection of your internet usage, and
  • the fact that CRTC is allowing Bell Canada to “throttle” internet use by inflating customer bandwidth, and
  • the fact that this CRTC decision to allow Usage Based Billing will allow Bell Canada to fraudulently bill internet users for the Bandwidth which the customer has not actually used but which has been deliberately inflated through Bell Canada “throttling” 
  • the fact that CRTC is allowing Bell Canada to implement Usage Based Billing in addition to what customers are already paying without providing any additional service to the customer to justify this increase 
  • the fact that CRTC is allowing Bell Canada to implement Usage Based Billing in spite of virtually unanimous opposition from the public (the small segment of the public that found out about UBB) 
  • the fact that CRTC allowed Usage Based Billing will make Canadian internet the most expensive in the world, and therefore unreasonably expensive, which is the opposit of &ldrquo;affordable&rdquo’ 
  • the fact that CRTC allowed Usage Based Billing which will make internet access less accessible to Canadians due to these excessive new costs 
  • the fact that CRTC allowed Usage Based Billing will damage the Canadian economy by limiting Canadian internet access for purposes of education, technology, art, music, writing, resarch, film, science, research, business etc. 
  • the fact that there does not appear to be any good nor auditable way vouched for by Measurement Canada of measuring the usage in order to assess “Usage Based Billing” charges. 
  • the fact that CRTC allowed Usage Based Billing will interfere in the internet consumer market to the extent of eliminating the independent ISP’s ability to compete, and
  • the fact that CRTC allowed Usage Based Billing will interfere in the internet consumer market to the extent of forcing Bell Canada’s (Sympatico) competition, the independent ISP’s, to break contractual agreements with their customers, and which will certainly damage and possibly destroy these companies, which will
  • effectively neutralize and wipe out all Bell Canada (Sympatico) competition

CRTC would like you to go through the same process as with the telephone complaint, where you try to resolve the problem with the service provider. So if you are in fact a Bell Canada (Sympatico) customer, you can direct your questions and complaints directly to Bell or the Commissioner for Complaints for Telecommunications Services Inc. (CCTS) first.

Of course my problem is not with my ISP, my problem is with Bell Canada’s interference in my business relationship with my ISP and with the CRTC’s ill advised approval of Usage Based Billing. So for me, it is a case of going back to make your complaint to the CRTC. Perhaps if enough Canadians ask enough questions we will actually get real answers. Perhaps if enough Canadians complain, the CRTC will be clever enough to quash the Usage Based Billing regulation, and then consider actually adhering to their mandate.

It should be more difficult for CRTC to ignore these complaints as these complaints are supposed to be handled by a staff member within ten days. THESE consumer complaints are supposed to generate a human response. Perhaps if we help to use up their budgeted resources they might be able to grasp why it is bad to allow implementation of Usage Based Billing which will certainly affect the budgets of the Canadian citizens they are supposed to be looking out for. Maybe then the CRTC wouldn’t be so eager to completely ignore the wishes of the citizenry, as did in making this bad decision in the first place.

To the extent possible under law, Laurel L. Russwurm
has waived all copyright and related or neighboring rights to Stop Usage Based Billing

 http://stopusagebasedbilling.wordpress.com/2009/09/02/usage-based-billing-crtc-complaints-department/

 

Virgin Mobile Canada  screws up a simple cell phone and the related cell phone number cancellation procedure. Virgin Mobile Canada Customer services again  told me  today by phone that they have no power, control over the Virgin Mobile Canada billing , account procedures. statements. refunds, departments.. Now even months later from Feb 15, 2010 Virgin Mobile Canada  has not even kept any of their many last Virgin Mobile Canada promises to escalate my Virgin Mobile Canada billing statement, money refund  and on April 13, 2011 Virgin Mobile Canada BECAUSE  clearly is so incompetent they Virgin Mobile Canada that they do continually   do on the phone make useless Virgin Mobile Canada promises . Next Virgin Mobile Canada again informed me that  there is nothing else they can now even do for me cause they are the  Virgin Mobile Canada customer billing  inquiry representative and they are are only a basically useless, powerless Virgin Mobile Canada Customer billing, phone representative, and so they  Virgin Mobile Canada do not know when I will next get my due Virgin Mobile Canada credit,  my money,  my Virgin Mobile Canada cheque, my Virgin Mobile Canada final bill  in the mail, they Virgin Mobile Canada do continue to send me for moths the wrong bills, and it takes Virgin Mobile Canada 4 to 6  weeks to next  correct them so, but over 2 months had passed and they Virgin Mobile Canada have missed their original promised deadline too to do so.. so  they Virgin Mobile Canada continue to lie to me all the time.. they Virgin Mobile Canada do in writing promise you a good Virgin Mobile Canada customer service, they Virgin Mobile Canada claim they have got an award for 5 years for the best customers services, but the reality as I see it differs now  .. Now I get a new Virgin Mobile Canada promise i will get my Virgin Mobile Canada cheque 3 to six weeks from the first  week of April 2011 when my Virgin Mobile Canada account was now supposedly closed.. Virgin Mobile Canada they cannot  DO ANYTHING GOOD FOR ME HERE..The next  Virgin Mobile Canada final statement will only be billed to me on the 16 of April, plus it will take at least another 5 to 9 days and then it may be shipped to me? The Virgin Mobile Canada customer service by Virgin was, is stated to me today as being  the best in the world according to the last 5 years but my own undeniable witness and reality is that Virgin Mobile Canada statement itself as well is all crap. stating lies,  mere  useless words.. having to me no evidence of such a fact.

 

Clearly too greedy Bell, Rogers, Telus. Primus, Virgin they all  needs to be stopped..

 

Thanks to the nearly half-a-million people who signed the Stop The Meter Petition, the CRTC is now reviewing its decision to impose new fees on nearly all Internet users. 
Industry Minister Clement told Parliament he will not allow the same decision to be passed by the CRTC, but has not specified whether he will accept a watered-down version of that decision. We know a Big Telecom-friendly compromise is being pushed behind closed doors. If we don’t speak up now we could end up back where we started: gouged.
The easiest and the most effective way you can help right now is by sending comments to the CRTC at http://openmedia.ca/crtc.
We need to get 100,000 letters to the CRTC now so the Commission, Clement, and other key decision makers know that we will accept nothing less than a fundamental change in the way phone and cable companies operate. 
The CRTC has set up the review of usage-based billing so it avoids touching the root cause of this price gouging. They’re limiting their review so that many Canadians still end up with a pay-metered Internet. We’ve come too far to accept this. 
We’re working with some of the best public interest lawyers, citizen groups, content creators, indie ISPs, and online service providers to push the CRTC to address the underlying stranglehold big telecom companies have over communications in Canada. 
We need to back up our policy work with an undeniable show of support from the Canadian people. Please help us get to 100,000 letters of support by sending your comment in HERE.
The Internet is a bastion of Canadian culture, democracy, and innovation. Lets not let it slip away. 
For the Internet, 
The OpenMedia Team
 
///

 

February 15, 2011

Greedy, immoral Bell Canada lies, misleads, is crooked

 

The liars at Rogers also now have promised to stop throttling internet traffic on its network by the end of this year, in response to an investigation by the Canadian Radio-television and Telecommunications Commission http://www.cbc.ca/news/technology/story/2012/02/03/tech-rogers-throttling.html

http://thenonconformer.wordpress.com/2012/09/14/is-there-realy-any-doubt-as-to-how-big-liars-our-telecomminications-firms-are/

 

Rogers has promised to stop “throttling” internet traffic on its network by the end of this year, IF YOU BELEIVE THESE CONTINUAL LIARS WHO LIED THEY WERE NOT THROTTLING ALREADY.. AND ROGERS IS NOT T MUCH BETTER THAN BIG BAD BELL..

Undeniably in my years of dealing with Canada’s largest, most greedy  telecommunication firm Bell, even as detailed on the net by me, Bell they too often do  lie, distort the truth, mislead,  and are guilty of not honoring their promises, word, contracts, use an immoral switvh and bait approach.. and they need to be fully regulated.. why do they Bell have to advertise so much of their services, it is still cause they have many many unsatisfied customers.. at least 20 to 30 percent.. who said  lying does not  pay.. just look how rich Bell got..  they bought CTV..

The consumer abuses also by   Bell, Rogers, Virgin, Telus etc. they all should be an election issue..

Majority of Canadians they now still do  just want  all pricing to be fair — and Bell, Rogers, Telus, Shaw and Videtron etc., so far have been anything but.

http://thenonconformer.wordpress.com/2011/04/01/it-should-be-an-election-issues/

SaskTel does not plan to charge wireless Internet customers based on their …  REGINA — SaskTel president and CEO Ron Styles says the Crown corporation has no plans to charge its wireline Internet customers based on their usage, unlike other large Internet service providers (ISPs) …
 
My own first complaint about despotic oriented Bell was that it has a one sided, false and misleading  contract with it’s customers, and it is immoral, heavily one sided contract that is still basically illegal even and if you do rightfully complain about how crooked Bell is despotic Bell will cut of your services.. so much for the subject of their corporate ethics, integrity, accountability, honesty,  democratic rights, free speech rights to.. if you want to see the details as to why I despise Bell just read Big Bad Bell
  
Now lately undeiably Big Bad Bell has resorted undeniably to sheep stealing, It has been contacting it’s past  customers now with the other  existing telecommunications firms, Such as Primus, Rogers, Acanac, Videotron,  and behind their backs trying to win back these past dissatisfied customers by using a misleading door to Door to door  survey approach such as a  typical commission salesmen representing Bell shows up uninvited to your door and says”We are here to help you to reduce your phone bill costs and would like to talk to you about it”.. or they say” We are doing a survey to find out how customers are actually satisfied with Bell or Telus customers” , etc.. or they mail you and invitation to go to back to Bell.. 
   
Consumer backlash grows over usage billing – Usage-based Internet ruling draws fire  -Internet usage fees draw anger  –Seeing red over metered Internet  – Download caps allowing ISPs to crush content competition -Internet ruling sparks howls of protest– Canada regulator to reconsider Internet ruling  -
 
Giant telecoms stick to guns on charging heavy Internet users more  CanadianBusiness.com -OTTAWA – Canada’s big Internet providers are sticking to their demand that they be allowed to charge heavy users more than other customers, even if the controversial usage-based billing system is not the answer.
 

CRTC Internet decision gouges users With the recent CRTC decision, Canadian consumers and businesses that are already paying the highest costs for the Internet in the developed world will now also be paying inflated usage rates.That translates into poor international competitiveness, poor productivity, reduced investment infrastructure, stifled innovation and consumer choice.

MONTREAL, Feb. 15 /CNW Telbec/ – Colba.Net Inc. (CNSX: CB), a leading telecommunications company in Quebec announced today that it would continue to offer unlimited high speed Internet downloads usage and access to its clients within its adsl2+ footprint despite a recent Canadian Radio-Television and Telecommunications Commission (“CRTC”) decision regarding the implementation of usage-based billing rates (“UBB”). As a result of public pressure and concerns recently expressed, the CRTC announced on February 3, 2011 that it would delay the implementation of UBB for wholesale customers by 60 days and that it would launch a review of its previous decision to verify that consumers interests are protected, heavy Internet users pay for their excess usage and small Internet Service providers retain maximum flexibility. http://www.newswire.ca/en/releases/archive/February2011/15/c2725.html

 
Bell Canada Wanted Usage-Based Billing. Too Bad It Couldn’t Accurately Keep Track Of Usage!  “Please note that we have identified an issue that may cause Internet usage shown on the site to be overstated in some cases. In order to ensure we provide reliable information to all our clients, the usage tracker will be unavailable while we resolve the issue. We apologize for the inconvenience.” And Bell Canada wonders why so many people hated the idea of usage-based billing?  Not that it matters now, with the Canadian government having since backed off the idea, but the above admission should serve as a warning to usage-based billing: it patently doesn’t work. How can you charge someone by the gigabyte when you have no idea how many gigabytes they’ve downloaded? It boggles the mind.You’ll recall that the Canadian Radio-television Telecommunications Commission had announced plans to implement a usage-based billing regime for the country’s ISPs. In a perfect world (from the perspective of the ISPs) you would pay X-Amount per month for Internet access, then you’d be charged for every gigabyte past your allotted tiny bandwidth limit. It would have made using things like Netflix and Steam all but impossible in Canada, with dire implications for the future of the country’s Internet competitiveness. Then Canada flipped out, causing the government to realize what a silly idea usage-based billing truly was.And then there was that Bell Canada admission, made to a newspaper there last week. A sort of, “You know how we wanted to charge you by the gigabyte? It turns out we had no accurate way of measuring that! Oops!”This was said during the height of the usage-based billing debate (not that there was much of a debate), but how about instead of figuring out how to artificially limit people’s downloads you instead try to figure out how to increase bandwidth capacity? Stop claiming that all these evil downloaders are causing the ruination of everything. It’s not like Internet-based services are going away any time soon. Oh, wait, there’s no immediate payoff to that, right. Gotcha. http://www.crunchgear.com/2011/02/15/bell-canada-wanted-usage-based-billing-too-bad-it-couldnt-accurately-keep-track-of-usage/  

Canada’s usage-based Internet billing debate to date National Post  ‎Feb 10, 2011‎ Still far from over, so much has already transpired in Canada’s debate over usage-based billing for Internet service.

Bell pulls web-use counting tool  Montreal Gazette – ‎Feb 10, 2011‎ Bell Canada has removed the tool its uses to monitor consumers’ Internet data usage and started reversing charges to some customers amid one of the biggest consumer backlashes in the company’s history.

Small-business owners speak out against usage-based Internet billing  Globe and Mail –  ‎Feb 9, 2011‎ Norm Tomlins’s six-person company in Oshawa, Ont., is like many small businesses: Its disparate parts operate via an Internet connection. His company, Voice Network Inc., installs VoIP (voice over Internet protocol) phone lines and custom designs …

Bell pulls the plug on download tracker   Toronto Sun – ‎Feb 9, 2011‎ By QMI Agency Bell has removed a widget on its website that allows customers to track their Internet usage because it was faulty. The move comes as a national debate on Internet fees in Canada heats up. At the centre of the controversy is whether large …

Usage-based billing: Have you ever been overcharged by your internet service … CBC.ca – ‎Feb 9, 2011‎A screenshot from Bell’s customer site taken Wednesday shows a message indicating the company’s internet usage tracker may not be accurate. (Bell) By CBC News Bell’s internet usage tracker may overstate the amount of bandwidth its customers use, …

Software glitch triggers inflated data usage for some Bell customers Globe and Mail – ‎Feb 9, 2011‎ The Bell Canada software that helps customers calculate how much bandwidth they’ve used each month has gone offline in the middle of a national debate over Internet pricing. As the furor grows over so-called usage-based billing — a regulatory change …

CRTC billing about-face Vancouver Sun – Feb 9, 2011‎CRTC chairman Konrad von Finckenstein said he had already told a Commons hearing that theimplementation of the UBB decision would be postponed for 60 days. The CRTC is going back to the drawing board. …

Shaw puts brakes on usage-based web bills Calgary Herald –  ‎Feb 9, 2011‎ “We were just in the process of starting to educate customers about the fact there is usage and there are different tiers of services we have,” said Shaw president Peter Bissonnette.

This week, after intense media coverage, the Conservative Party announced that they would overturn a decision by the Canadian Radio-television and Telecommunications Commission (CRTC) – if the CRTC didn’t overturn it first – that allows the big Internet Service Providers (ISPs) to impose metering on the companies that purchase their bandwith to resell it to consumers. The CRTC knuckled under pretty quickly and on Feb. 3 announced they would review their decision of a year ago. This high level opposition to metering (or UBB for Usage Based Billing) should be applauded. All the major political parties came out against it, which goes to show how important it is to the Canadian people. It would have killed small ISPs, online services like Netflix and online gaming at the same time Canada is working to attract video game companies, small businesses that rely on the web to operate, families that use lots of bandwith, institutions like libraries and universities that provide bandwith for free, and various other high bandwith users of the Internet. http://www.piquenewsmagazine.com/pique/index.php?cat=C_Columns&content=Cybernaut+1806

 My being used to producing engineering designs, reports, cost control reports I am used to put it into writing but I am next realy surprised how many persons in the governments, telecommunication industry find an excuse not to write back, ask instead to talk to me by phone, cause they do not want any evidences of their wrong doings in writing firstly. Just for example ask your phone company to send you a copy of your specific contract, your latest agreement details with them  and you will see jowl they are all reluctant to do so now. While they will even on the phone promise to do so they will next not do so generally. These people too often do know that they can lie on the phone without facing negative consequences, SO I LIKE TO FOLLOW UP ALL PHONE CONVERSATIONS, AGREEMENT  IN WRITING TO THEM http://thenonconformer.wordpress.com/2008/04/27/basic-contract-law/ 

 

The consumer abuses by   Bell, Rogers, Virgin, Telus, Primus etc. they all should be an election issue..

Majority of Canadians they just want  all pricing to be fair — and Bell, Rogers, Telus, Shaw and Videtron etc., so far have been anything but.

http://thenonconformer.wordpress.com/2011/04/01/it-should-be-an-election-issues/
see also   http://saynotobell.ca/
.
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January 27, 2011

Those Nerds in Ottawa, Bell and the CRTC

 

Surprise, suprise.. not really   http://stopthemeter.ca/

Consumer backlash grows over usage billing Vancouver Sun – The CRTC’s decision this week to give small Internet service providers a slight break on pricing has failed to quell a growing consumer backlash over usage-based billing.
Usage-based Internet ruling draws fire Globe and Mail

Internet usage fees draw anger Montreal Gazette

Reuters – The Wire Report – National Post (registration) – Ars Technica
             

The CRTC’s decision to allow large internet providers to charge for excessive bandwidth use, while granting independent internet service providers a small discount, fails to safeguard affordable access to the internet, an internet advocacy group said Tuesday.

The first thing we Canadians need to do is get rid of the CRTC . They server no purpose at all for us Canadians , its tell to get rid of them
As a Unix systems developer for many years I can attest to how much expensive bandwidth has hurt individual Canadian developers.
These companies are making billions of dollars in profits every quarter, and nickel and diming, and overcharging their customers to boot!
When will we get these fat cats out of the CRTC and get someone in there that cares about ordinary Canadians instead of big business. This is a terrible decision and will cement Canada’s position among the most expensive and inferior serviced internet in the world. For us ordinary Canadians, let the milking begin.
This country used to be one of the best-connected in the world; thanks to a CRTC which is owned by Bell and Rogers, we are now near the bottom of the list, with some of the slowest, most expensive Internet access on Earth — and still falling. Rather than invest in infrastructure, Bell and Rogers have simply pocketed their profits and let the infrastructure wither.
This is so disappointing. Once again, the CRTC is ensuring that Canada comes dead LAST in the development of the information age.
  
I am disappointed at CRTC, they have failed in this country miserably, they don’t like to have open market and allow better service and pricing , rather they help monopoly to strive , I am going to call every government to abolish CRTC and remove it from power , it is useless company that helps only rich.
  
Now is the time to let our vocies heard by those that we elect, they are supposed to serve the people and not theit interests. Please take action email your mps right away, sign the petition on face book and openmedia.ca.
 

I have just emailed my letter to all the mps in the list:

letter is in this format:

I’m writing to you because I am rather concerned about many of the recent rulings made by the Canadian Radio-Television Telecommunications Commission. From my understanding, the CRTC was set up to regulate the market and provide at least some protection to consumers. Now, however, it appears as though they exist solely to shill for the consortium of large ISP’s such as Rogers, Bell and Cogeco, especially in the province of Ontario. Rulings such as allowing smaller ISPs to be subject to overuse fees and the more recent one regarding metered internet further demonstrate that the CRTC has no interest in consumer protection, especially when referring to internet usage.

Myself and many others believe that it is time something be done about this problem. You might have noticed a recent article by the Globe and Mail among other newspapers focusing on such issues, and Michael Geist frequently comments on such topics in his column in the Toronto Star and other newspapers as well. What I have yet to see, however, is any uproar about this in the House of Commons. Where is the intervention from our elected representatives? I assure you that many have rather strong opinions on this issue, and acting (or failing to act) on such an issue will not be forgotten come election time.

Sincerely,

The CRTC should exist to PROTECT Canadians from big, greedy, money-hungry telecom companies, not pander to them.

 This immoral price gouging internet download billing demand by Bell, Rogers, Telus exceeds all decency and it is time that the Government kills it and the governments should not subsidize at all these greedy telecommunications corporations ..       

“Only one in 20 Canadian Internet users would be affected by the CRTC’s decision to impose usage-based billing on independent Internet service providers, yet Prime Minister Stephen Harper tweeted his reservations as soon as controversy erupted.“We’re very concerned about CRTC’s decision on usage-based billing and its impact on consumers. I’ve asked for a review of the decision,” Harper tweeted Tuesday.It’s easy to see why Harper jumped into this flap with both thumbs blazing. He saw a chance to tap into widespread public anger at the country’s major telecommunications companies, which charge top-of-the-world prices in return for bottom-of-the-barrel service.

Telecommunications guru Michael Geist of the University of Ottawa told a Senate committee two years ago that Canada’s “relatively expensive” broadband-Internet plans provided “slow” Internet service, with Canada ranking near the bottom of developed countries for Internet speed. When price and speed were evaluated together, Canada ranked 28th out of 30 Organization for Economic Co-operation and Development (OECD) countries in price per megabyte. “As consumers, we pay more for less,”

Canadians are right to worry that as they continue to use more bandwidth for such purposes as downloading Netflix movies, they’ll pay higher and higher prices. The Harper government has promised to quash the CRTC ruling  Usage-based pricing isn’t itself the problem. The problem is how much money major telecommunications companies are sucking from their customers. Telus, for instance, usually pulls in around $1 billion in profit per year, and in 2009 four of its executives made more than $2 million each, including $6.9 million for CEO Darren Entwhistle, according to the Vancouver Sun’s report on executive pay. Shaw Communications made about a half-billion dollars in profit in each of the past two years, and its top three executives pulled in a total of more than $32 million in compensation in 2009, the Calgary Herald reported. Outrageous corporate profiteering and executive pay are ALSO significant issues for average Canadians than usage-based Internet billing.  ” http://www.theprovince.com/business/issue+that+gets+Harper+tweeting/4223109/story.html  

How B.C. activists fought off the Internet billing plan Vancouver Sun –  Steve Anderson reflects on his battle with the CRTC over Internet billing. The CRTC has announced it will review plans. A little over a week ago, most Canadians had never heard of usage-based BILLING As the campaign spread from Vancouver to Halifax, it garnered thousands of hits on YouTube, millions of posts on everything from Twitter, to Facebook, to blogs, and it’s attracting the attention of international Internet commentators. And while its proponents were cheering Friday, the CRTC only announced it will delay implementing its decision while it conducts its own review.

Gov’t won’t accept CRTC’s Internet billing stance Edmonton Journal

                   

CRTC vows to reassess ruling on user-based billing National Post –  CRTC chairman Konrad von Finckenstein agreed Thursday to give a controversial ruling on user-based Internet billing a fresh look, but told a committee of MPs he stands by the underlying principle that ordinary Canadians shouldn’t subsidize heavy downloaders…  The Conservative government, however, said it would ignore any improvements the Canadian Radiotelevision and Telecommunications Commission has to offer unless the regulator abandons attempts to put caps on Internet use.

Bits, bytes, bills and Bell (and Rogers and Shaw and Telus …) Globe and Mail

 
 
BELL IS STILL GETTING MUCH TOO GREEDY FOR IT’S BRITCHES TOO
 

Assurances demanded in BCE takeover of CTV Toronto Sun – QMI Agency Stakeholders in Canada’s television industry voiced their concerns of BCE Inc.’s proposed takeover of CTV to the country’s telecommunications regulator for a third day Thursday.

Industry quarrel continues over BCE’s use of benefits for satellite TV upgrade The Wire Report

                      
         
 The CRTC must reverse its decision that ends unlimited internet access plans offered by smaller internet providers or the federal government will intervene, Industry Minister Tony Clement says. Clement told reporters Thursday that he and Prime Minister Stephen Harper sent a clear signal Wednesday night “that we do expect the CRTC to reverse its decision and to basically go back to the drawing board on this issue, and if they do not do this, we wanted to make it clear cabinet would take its responsiblites to do the same.” Clement said he heard from Canadians on the issue. It’s a huge issue for a country that wants to move forward on the internet for jobs, for creativity, for innovation,” he said. “[We] felt the CRTC ruling would have a huge impact on consumers and would hurt small businesses, would hurt innovators and creators.”  

December 22, 2010

BIG BAD BELL -MONOPOLIES AND UNFAIR, RESTRICTIVE TRADE PRACTICES

 

 http://stopusagebasedbilling.wordpress.com/2010/10/29/overturn-the-crtc-ruling/

  

 An “unfair trade practice”, means a trade practice which, for the purpose of promoting the sale, use or supply of any goods or for the provision of any services, adopts any unfair method or unfair or deceptive practice. One gets the Bell intention that they offer a TOTALLY stable, state of the  art, new internet, communication system anywhere in Canada too. Bell here too often represents that the goods or services have sponsorship, approval, performance, characteristics, accessories, uses or benefits which in reality their  goods or services do not have. For example one cannot readily get their maximum internet speed at the point of usage. BELL gives to the public a  Warranty or guarantee of the performance, efficacy or length of life of a product or of any goods that is not based on an adequate or proper test thereof: The initial speed only is given and not   measuring  the actual speed on your end. BELL thus makes a false or misleading representation concerning the need for, or the usefulness of, their good, or services by making a false emphasis on the maximum initial speed available, thus neglecting the whole truth, the actual quality of service provided now as well. BELL thus now too often falsely tends to represents their TOO OFTEN Old, Archaic Systems, Services  as being of a particular high standard standard, quality or grade.  ONE HEARING, OR READING THE CANADA BELL NATIONAL LYING ADVERTISEMENTS   MAKES ONE THINK THAT THEY SEEM TO HAVE ONE OF THE BEST COMMUNICATIONS, INTERNET SYSTEMS WHEREAS IN REALITY THIS  IS FAR FROM THE TRUTH. They clearly do falsely represents their  re-built, second-hand, renovated, reconditioned or old goods as NOW BEING rather supposedly  high tech, mostly new goods which IS CLEARLY A FALSE ADVERTISING PRACTICE  STILL TOO.  Bell also does still fail often top keep their  promise to replace, maintain or repair an article or any part thereof or to repeat or continue a service until it has achieved an in itially  specified result, since their system even need continual repairs.. 

 

Bell Canada paid a record $1.3-million penalty for “unauthorized telemarking practices,” including peddling its services to people on the national do-not-call list, the Canadian Radio-television and Telecommunications Commission announced Monday.  The company hired independent telemarketers both in Canada and abroad who ended up contacting people on both the national and Bell’s internal do-not-call lists to promote and sell its services, the CRTC said.  http://www.thestarphoenix.com/business/CRTC+fines+Bell+Canada/4006617/story.html

 

Bell Canada’s website and  letters to subscribers caused local phone subscribers to believe they would be charged 9 cents per minute to make local calls.  http://www.montrealgazette.com/technology/Bell+charge+local+calls/3979888/story.html

 

 Bell undeniably also falsely practices monopolistic,  RESTRICTIVE practices with it’s competitions.  BELL SHOULD BE FORCED, MADE TO SEPARATE ITSELF TOTALLY FROM IT’S COMPETITIVE SERVICES. THIS NOW INDEPENDENT FIRM SHOULD COMPETE ON IT’S OWN WITH THE REST OF THE COMPETITORS

 

Several executives of small ISPs argued that Bell’s price increases, which vary by province, are not about recovering costs from increased bandwidth use, but are purely about profit and putting competitors at a disadvantage. The group’s letter points out that Bell is not charging its own customers for the vast amounts of bandwidth chewed up by its own Internet protocol-based TV service, which travels over the same wires, but would charge ISPs that want to offer such a service – making the effort economically unfeasible. http://www.theglobeandmail.com/news/technology/isps-argue-crtc-decision-kills-competition/article1847757/

 

The City of Vancouver passed a motion Thursday expressing opposition to the CRTC’s usage-based Internet billing decision.  In a CRTC decision in October, the commission said Bell Canada and Bell Aliant can charge usage-based billing to wholesale resale customers like Distributel, Primus Telecommunications Canada Inc. and TekSavvy Solutions IncOpenMedia.ca, a nonprofit advocacy group for open communications systems, has been running a campaign against the CRTC decision.  http://www.thewirereport.ca/reports/content/11714-vancouver_passes_motion_against_usage_based_billing 

 

 

Bell Canada says its business is in such rough shape its going to have to DOUBLE its overage charge for exceeding their paltry 60 gigs from 30 dollars a month to 60 dollars.  Don’t worry though, because they’re going to be giving the money to a good cause… their shareholders.         http://malocite.wordpress.com/2010/12/10/bell-needs-more-money/ 

  

The Internet is only as good and fast as its weakest link. That weak link  is Bell Canada. Bell’s customer satisfaction rates are among the lowest in the business. http://socialmediasnews.wordpress.com/2010/11/29/the-internet-is-only-as-good-and-fast-as-its-weakest-link-that-weak-link-is-one-of-the-top-5-telecom-companies-bell-canada/# 

 

The telephone, water, electricity, fuel and the internet are all essential services that need to be regulated too

My useless Liberal MNA  Clément Gignac, and my useless Liberal MP  Lise Zarac, MP   have even  yet to even acknowledge one of my many letters to them..they are as bad as their bad  predecessor Paul Martin and Monique Forget.  Members of the Select Committee of Dead Ministers Dying with no Dignity.

SEE ALSO       

http://thenonconformer.wordpress.com/2010/10/28/consumer-complaints-abuses-and-their-increase-was-so-predictable/

 http://thenonconformer.wordpress.com/2010/02/20/bell-canada-recently-is-so-ready-to-sue-others-first-needs-to-sue-itself/

 http://thenonconformer.wordpress.com/2010/01/18/so-much-for-any-promised-consumer-protecton/  

http://thenonconformer.wordpress.com/2009/12/15/about-time-big-3-put-into-their-place-bell-rogers-and-telus/

http://thenonconformer.wordpress.com/2009/11/21/bell-and-telus-unrealistic-management-expectations/

 

 

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