Canadian cellphone firms get failing grade CBC.ca - Canada’s cellphone companies have racked up close to 2500 complaints in 36 months, earning them all a failing grade from the Better Business Bureau. “An F? You’re being too kind. How about probation and if you’re grades don’t improve you are out.” The wireless providers are trying to maintain a 40% profit margin on their expenditures. this is not acceptable for a service that is an essential communication. They have the worst networks and the highest rates in the world, THE SAME GOES FOR INTERNET SERVICE! “The terms can change at any time if you’re on a contract as well! Bell and Rogers have both raised prices, added fees, and modified service while I was on a long-term contract. “
The governments promise consumer protection, they have a department for it as well,they take tax dollars for this service too, but it still is mostly a pretentious, unenforced department that cops out with “buyers beware” and we need more such liars, abusers now too?
Many many people who use computers heavily now are upset, not the politicians though and why is that? Many people are upset that there email has slowed down, their downloads have also slowed down, but not most of the politicians now and why is that still too? They mostly still don’t use the computer, all they care about wrongfully is their money, their income it seems. They the politicians tell you they care about you only at election time and in reality really act like they do not give a dam about you the rest of the time. That is why this post is so popular cause it tells the whole truth to all.
“Ottawa killed cellphone cost calculator. A well-known challenge faced by millions of Canadians as they sort through a myriad of cellphone pricing plans in a marketplace still lacking in robust competition. Industry Canada officials identified the same problem and worked for years to develop an online tool to address it. After spending tens of thousands of dollars creating and testing an online calculator designed to help consumers select their ideal wireless plan, Industry Minister Tony Clement killed the project weeks before it was scheduled to launch.”
“No surprise to Ontario readers……to hear that Tony Clement killed off a program meant to help consumers and that he kowtowed to big business (read: friends and contributors) to do it. His history as an MPP and now MP hardly suggest otherwise. Meanwhile, there is no ‘competition’ between wireless providers, only collusion, so any effort to make the labyrinth of Plans open and more understandable (especially in an industry that otherwise neither the government or CRTC say they wish to govern) would have seemed a noble effort by Industry Canada. ” ” Tony Clement is not for us… This fellow is definitely not a consumer advocate and to make it quite blunt – he is not for our welfare. We the people need a government which encourages completion and one which tries to hide the oligopolies which really don’t re-invest much into Canada, unlike the US. Perhaps a massive shakeup of our government infrastructure and the ministries is badly needed. We want a complete cleanup from top to bottom “ ” I think we need a complete public audit of exactly where all of our tax money is actually be spent!”
” The duopoly of Bell-Solo-Telus and Rogers-Fido are hiding real costs behind marketing double-speak, and its the lack of competition that is to blame. You know the “Nutrition Facts” on every food item? We need one for cell phones that tells us the access fee, long distance rates, text charges, etc. “ ”It’s not just cell phones. It’s cable, internet, phone and long distance plans, dishwashers and other appliances, cars, hydro, banks, investment opportunities. In short, it’s life in a capitalist society. It’s not so much that we have too much choice; it’s that we have too much ‘structured’ choice (Rogers calls them bundles) wherein you can never get what want, much less what you need:”
“Conservative government bows to the wishes of large corporations and ignore consumer protection.” ” Tony Clement, He is protecting the providers of these services, their monopoly and their profits. Never mind the Consumer whom the Office of Consumer Affairs was set up to help. ” “ government is pro-business. And no matter who we vote for, that will remain the same. How many of our government officials actually read our comments. One question, what does ‘lobbying’ actual entails?”
LIBERAL government of Quebec to end automatic cell phone contract renewals, surprise fees and what about the Internet service providers, who are the same firms doing the same bad things there too to the customers, well?
and what about in the rest of Canada too?
Quebec to end automatic cellphone contract renewals, surprise fees CBC.ca - The Quebec government has tabled legislation to better protect consumers in the province when they sign cellphone contracts. Justice Minister Kathleen Weil said laws aimed at protecting cellphone users were written in the early 1970s and don’t address current consumer habits. She said Bill 60, introduced Tuesday, would revise outdated rules. There can be “very onerous penalty fees” to pull out of a contract once a service provider automatically renews it — usually for a period lasting three years, Weil said. The bill would prohibit the renewal of cellphone contracts without a customer’s written approval, she said. It would also force merchants to disclose the total cost of the goods and services offered, a move Weil said should prevent customers from being caught off guard by hefty fees for services they don’t want, such as text messaging. In addition, companies won’t be able to suddenly increase fees during the life of the contract. “Consumers often don’t understand everything that they have agreed to when they’ve signed that contract,” the minister said. “The contracts are a little vague, and there are services that are added over time without their knowledge and without their consent.” “The first thing that [merchants] do is offer you a free cellphone, and it’s sort of the lure that gets you into that relationship,” Weil told reporters. Merchants will have to explain existing warranty protection Weil said the new law would make it illegal for merchants to sell extended warranties before telling customers what the manufacturer already offers for warranty protection. It would also put an end to expiry dates on prepaid cellphone gift cards. The minister said the bill, amending the province’s Consumer Protection Act, would correct an imbalance in an evolving industry. “In consumer protection you often have an imbalance that happens over time and in the whole field of telecommunications. There is not a jurisdiction in North America that hasn’t noticed this imbalance.” Michel Arnold, head of the non-profit consumer rights group Option consommateurs, said Quebec is the first jurisdiction in the country to introduce this kind of consumer protection. Weil said officials in the province receive nearly 700 formal complaints about cellphone contracts each year — about 10 per cent of all consumer complaints — as well as thousands of inquiries. Bill 60 is expected to be adopted before the end of the year.